Course No.

: MBM444, Course Title: TOTAL QUALITY MANAGEMENT

Class: MBA, Status of Course: Major Course, Approved since session: 2012-13
Total Credits: 4, Periods (50 mts. each)/week: 5(L-5+T-0+P/S-0), Min.pds./sem.:65

UNIT 1: CONCEPT OF QUALITY MANAGEMENT [13 pds]

Concept, Principles and Role of TQM Implementation; Quality Control Techniques; Cost of
Quality; Kaizen and Continuous Improvement
UNIT 2: PRINCIPLES OF TQM [13 pds]
Customer Specification and Perception; Employee Involvement and Retention; Supplier
Relationship Movement; Service Quality
UNIT 3: QUALITY ANALYSES [13 pds]
Introduction to Statistics; Statistical Control Charts; Measurement of Reliability and
Sampling
UNIT 4: QUALITY SYSTEMS [13 pds]
ISO 9000; Six Sigma; Certification Requirements; Standards for Quality
UNIT 5: BENCHMARKING AND QUALITY CIRCLE [13 pds]
Introduction to Benchmarking; Quality Function Deployment; Quality Circles; Quality
Awards

SUGGESTED READINGS:
James Evans and William M Lidsay, The Management and Control of Quality, Thomson Learning, 2002
Narayana V and N S Sreenivasan, Quality Management-Concepts and Tasks, New Age International, 1996.
Shailendra Nigam, Total Quality Management, Excel Books, New Delhi.
James R.Evans & William M.Lidsay, The Management and Control of Quality, (5 th Edition), South-Western
(Thomson Learning), 2002 (ISBN 0-324-06680-5).
Feigenbaum.A.V. “Total Quality Management, McGraw-Hill, 1991.
Oakland.J.S. “Total Quality Management Butterworth – Hcinemann Ltd., Oxford. 1989.
Zeiri. “Total Quality Management for Engineers Wood Head Publishers, 1991.
Feigenbaum.A.V. “Total Quality Management, McGraw-Hill, 1991.