Course Title: Total Quality Management

L T P Cred
its
3 1 0 4
Course Code: BBA- 502
Credit Units: 4
No. of Lecture: 40

Course Objective – The key objective of this course is to acquaint the students with the
conceptualization of Total Quality (TQ) from design assurance to processes’ assurance to service
assurance. Additional objective is to give focus on Quality Management Systems (QMS) like 1SO-
9001.The course would also aim to closely link management of quality with that of reliability and
maintainability for total product assurance.

Topic Lecture
Module – 1 – Concept of Quality & TQM, Quality- 8
Meaning, Definition, Dimensions and Cost of Quality, Historical Evaluation of TQM and
its Scope and Functions, TQM vs Traditional Management Practices, Benefits &
Limitations of TQM.
Module – II – Philosophers of Quality Management& their Contributions - 8
Introduction to TQM Philosophies & their Ideologies, Deming’s 14 points for
Management & Seven deadly diseases, Juran’s Trilogy & its implications, Quality
Improvement & Taguchi’s Quality loss function
Module – III – Contemporary techniques in TQM 8
Benchmarking- Concept & Values, Requirements for Benchmarking, Process & Types,
Phases of Benchmarking, Advantages & Disadvantages of Benchmarking
Module – IV - Quality Management Systems- 8
Introduction to QMS, Requirement of QMS, ISO-9001:2008, Steps in preparation &
Implementation of ISO- 9001:2000, Environmental Management System/ ISO – 14000,
14001
Module – V- Quality Audit and Quality Circle & Kaizen 8
Quality Audit System: Features, Purpose & Scope, Role of Quality Audit in International
Trade, Quality Audit- Planning & Preparation, Quality Audit Checklists & its Limitations.
- Concepts and Values of Quality Circle, Characteristics of Quality Circles, Objectives &
Functions of Quality Circle, Kaizen & its objectives

Course Outcome: After completing the subject student will become aware about the concept of
Total Quality (TQ) from design assurance to processes’ assurance to service assurance

Books References:
• Quality Management , Bedi & Kanishka, Oxford University Press, New Delhi
• Total Quality Mnagemnt, Bhatt & K Sridhara, Himalaya Publishing House, New Delhi
• Quality Planning & Analysis, Juran, J. M & Gryna & Frank M Jr., Tata MCGRAWHILL, New
Delhi