PRODUCTS (HTTPS://WWW.SOPHOS.COM) SOLUTIONS (HTTPS://WWW.SOPHOS.

COM/EN-
(https://www.sophos.com) US/SOLUTIONS/INDUSTRIES.ASPX) PARTNERS (HTTPS://WWW.SOPHOS.COM/EN-
US/PARTNERS.ASPX) COMPANY (HTTPS://WWW.SOPHOS.COM/EN-US/COMPANY.ASPX)
Search... LOGIN

HOME (/SUPPORT/S/)

Sophos Central Endpoint: Sophos AutoUpdate Service is missing

KB-000038308 Jun 2, 2020 7 people found this article helpful
languageSelect

English

Overview
Sophos AutoUpdate is missing during initial Central managed Sophos installation or during an update. To resolve this issue, it is necessary to manually reinstall Sophos
AutoUpdate before any additional Sophos products or services can be installed.

The following sections are covered:

What to do
Related information

Applies to the following Sophos products and versions

Central Server Anti-Virus 10.8.1,
Central Windows Endpoint 10.8.1

What to do
１. Log in to the affected endpoint using an account with admin privilege.
２. Go to C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sau. (Note: You may need to show hidden items when navigating via Windows explorer.)
３. Right-click the file Sophos AutoUpdate.msi then select Install.
４. If successful, there will be a Sophos notification indicating that the Sophos AutoUpdate Service has restarted.

５. Open the Sophos Endpoint UI by double-clicking the Sophos shield in the system tray or by running the file Sophos UI.exe that is located at C:\Program
Files\Sophos\Sophos UI
６. Click About at the bottom-right of the window. /
 ７. Click Update Now to initiate an update.

Notes:

Performing an update can often resolve other missing Sophos products and services.
Check the Events tab if a restart is needed after the update.

Related information
Sophos Central Windows Endpoint: The installation process (KB-000038484)
Sophos Endpoint Self Help: Services (KB-000036446)

Sign up to the Sophos Support SMS Notification Service (https://sms.sophos.com/login) to get the latest product release information and critical issues.

Previous article ID: 132724

Did this article provide the information you were looking for?
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question
(https://community.sophos.com/r?5) to the community. Or click here (https://www.sophos.com/en-us/support/feature-requests.aspx) for new feature/product
improvements. Alternatively for paid/licensed products open a support ticket (https://www.sophos.com/en-us/support/contact-support.aspx).
Yes No

Submit

Quick Links

Sample Submissions

Sophos Community

Sophos Labs

Twitter Support