Republic of the Philippines

Department of Education
Region X-Northern Mindanao
Division of Misamis Occidental
CLARIN NATIONAL HIGH SCHOOL (304031)
Pob. III, Clarin, Misamis Occidental

COMPLIANCE REPORT FOR THE STREAMLINING OF GOVERNMENT FRONTLINE SERVICES

Agency Name: DEPARTMENT OF EDUCATION
Governance Level: School Level (Secondary Large School)
LIST OF FRONTLINE SERVICES
PRACTICE AND PROCEDURE1
EXISTING PROCESS PROPOSED PROCESS
Duration of Unit/Person Service Duration of Unit/Person No. of
Services Client Service Provider Fees Requirements Client Fees
Activity Responsible Provider Activity Responsible Requirements

1 Student
Screening, 1 Submit all documentary Checks for the 5 minutes Enrolment In-charge N/A PSA Birth Certificate, 1
requirements within the completeness and School Form 9 (Previous
Admission and prescribed timeline to the authenticity of Year), Certificate of Good
Placement Assigned Grade Level submitted Moral, Additional
Enrolment Committee documentary Requirements: PEPT
requirements Certificate (PEPT
Passer), Certificate of
Rating (ALS Passer)

2 Submits lacking If incomplete 5 minutes Grade Level Enrolment 2

documents submission, coordinate Committee Chair
with the Grade Level
Enrolment Committee
Chair about the lacking
requirement/s

3 If complete and 10 minutes Enrolment In-charge 3

accurate, asks the
enrollee to sign the
enrolment slip

4 Validates and checks 5 minutes Enrolment In-charge Completed Enrolment Slip 4

the completed form

5 Instructs the enrollee 5 minutes Enrolment In-charge 5

to proceed to the
Guidance Office for
Testing and Interview
 6 Conducts testing and 1 hour Guidance Personnel
interview for placement
of enrollee

7 Accepts and encodes 10 minutes Enrolment In-charge 6

the countersigned
enrolment slip from the
Guidance Office

8 Notifies the enrollee to 5 minutes Enrolment In-charge 7

check his/her name on
the bulletin board one
week before the class
opening on his/her
assigned
classroom/section

9 Receives the student Asks client to fill up 3 minutes Enrolment In-charge 9

handbook containing Client Satisfaction
school policies and Survey
important reminders for
the opening of class

Total Turn-Around Time 1 hour & 48 Total Turn-Around Time (TAT)

(TAT) minutes
2 Processing and 1 Submits the Request Accepts and checks 5 minutes Security Guard N/A Completed Request Form 1
Form to the Records the submitted request
Releasing of Student Personnel form
Records &
Certifications If only a representative Accepts the 5 minutes Records In-charge Authorization Letter, Proof
asks for the records, authorization letter & of Identity and Relation to
presents authorization photocopy of the Concerned Student
letter and representative's representative's ID and
ID or any proof to show ascertains the
relationship with the relationship to the
concerned student concerned student

2 Searches the records 10 minutes Records In-charge 2

in the archives and/or
learner information
system
 3 If found, advises the 5 minutes Records In-charge 3
client to go back after 3
working days for
release and gives
Claim Slip with the
scheduled date

4 Prepares the 3 days Records In-charge 4

documents
5 Presents the Claim Slip Releases the 10 minutes Records In-charge Claim Slip with Schedule 5
with Schedule of Release requested record, asks of Release, Document/s
the client to sign in the Requested, Client
release logbook, asks Satisfaction Survey
client to fill up Client
Satisfaction Survey

Total Turn-Around Time 3 days & 35 Total Turn-Around Time (TAT)

(TAT) minutes
3 Acceptance of 1 Submits the Application Accepts and checks 10 minutes Personnel In-charge N/A Application Documents, 1
Documents the documents Checklist of Required
Documents of submitted against the Documents
Teacher-Applicants prepared checklist of
required documents

2 If lacking requirements, Accepts the lacking 10 minutes Personnel In-charge Lacking requirements
submits the lacking requirements based on
requirements on the the checklist
agreed date

3 If complete, checks the 10 minutes Personnel In-charge 2

authenticity and
completeness of
documents

4 If found complete and 15 minutes Personnel In-charge 3

authentic, asks the
teacher-applicant to
answer self-rating
score sheet

5 Checks the completed 10 minutes Personnel In-charge 4

self-rating score sheet
and gives the
acknowledgment
receipt and timetable
of activities based on
the SDO memo
 6 Accepts the Advises the teacher- 5 minutes Personnel In-charge Acknowledgment Receipt 5
Acknowledgment Receipt applicant to visit the
SDO website on
updates of application
and asks the applicant
to fill up Client
Satisfaction Survey

Total Turn-Around Time 1 hour Total Turn-Around Time (TAT)

(TAT)
4 Parent's Academic 1 Submits request for Accepts Request Form 10 minutes Security Guard N/A Completed Request Form 1
academic consultation
Consultation and
Visitation 2 Checks the availability 5 minutes Guidance Personnel
of concerned teacher
(Unscheduled) (subject teacher/class
adviser)

3 Sets earliest possible 5 minutes Guidance Personnel 2

schedule for
conference and
informs the parent on
the scheduled
conference and gives
Approval Slip

6 Presents the Approval Provides prompt 20 minutes Concerned Teacher Approval Slip with 5
Slip for Conference feedback on student's (Subject Schedule of Conference
performance with Teacher/Class
supporting MOVs Adviser)

7 Asks the parent to sign 5 minutes Guidance Personnel Client Satisfaction Survey
in the Consultation
Logbook and asks to
fill up the Client
Satisfaction Survey

Total Turn-Around Time 45 minutes Total Turn-Around Time (TAT)

(TAT)
5 Investigation of 1 Submits request for Accepts Request Form 5 minutes Security Guard N/A Completed Request Form 1
investigation of cases
Critically-sensible mentioned involving
Cases Involving students
Students (Bullying,
Sexual Abuse, Theft,
Hazing, and others)
 Students (Bullying,
2 Interviews the 20 minutes Guidance Personnel
Sexual Abuse, Theft, respondent on the
Hazing, and others) facts and issues
concerning the case
at-hand and records
them for reference of
the Child-Protection
Committee

3 Checks the availability 10 minutes Guidance Personnel

of Child-Protection
Committee Members
and sets earliest
possible schedule for
investigation

5 Informs the client of 5 minutes Guidance Personnel 3

the concerned
student/s
6 Resolves the case in 30 minutes Child-Protection 5
accordance with the Committee
existing laws and
regulations

7 Asks the client to sign 5 minutes Guidance Personnel Client Satisfaction Survey
in the logbook, assures
of the confidentiality of
the matters discussed
and asks to fill up
Client Satisfaction
Survey

Total Turn-Around Time 1 hour & 15 Total Turn-Around Time (TAT)

(TAT) minutes
6 Handling 1 Submits communication Stampes "received" 5 minutes Office of the School N/A 1
letters and proposals to and accepts the Principal
Communications, the Office of the Principal communication letters
Partnership and proposals
Proposals and Other
2 Responds to the 10 minutes School Principal
Business Proposals communications and
from non-DepEd proposals
partners
3 Accepts notice of meeting If approved, channels 10 minutes Office of the School Notice of Meeting
the communications Principal
and/or proposals to
concerned
unit/personnel
 4 If disappoved, informs 10 minutes Office of the School 2
the concerned non- Principal
DepEd partner

5 If approved and 3 days School Principal, 3

properly channeled, Concerned
sets for meeting to Unit/Personnel
arrange partnership
terms

6 Implements the Concerned 5

undertaking as Unit/Personnel
planned

7 Submits Within 5 days Concerned

accomplishment from the end of Unit/Personnel
reports the program

Total Turn-Around Time Total Turn-Around Time (TAT)

(TAT)
ROCEDURE1
ACTUAL IMPROVEMENT
Reduction of 50% reduction of
Reduction of Reduction of required
No. of steps Reduction of other Reduce to three turnaround time, and Citizen/Client
substantive documents, OR
reduce fees paid transaction fees signatures complete the transaction Satisfaction Rating
compliance cost simplification of forms
paid within 15 days