Professional Documents
Culture Documents
Index
1. Google Nearby: The journey so far and the demise
b. Small businesses
Google Nearby: The journey so far and the demise
On June 9, 2016, Google announced a new feature called ‘Nearby’ on all Android devices
that was intended to lead the end-user to open or download an app and know more about
things around them. The idea was to serve the end-user with hyperlocal and contextual
apps and information.
Proximity marketing is as relevant as ever
Physical stores continue to exist and ad relevance is crucial especially because of how
important customer delight is over mere customer satisfaction. 7
1% of respondents said
they would prefer ads that are tailored to their personalized interests and relevant to where
they are.
Proximity marketing has always been and continues to strive to be relevant to the end-user.
Spinning signs and handing out flyers for businesses nearby is still a popular way of
marketing, but with the rise of smartphones, marketers found a direct path to the consumer.
For almost the last decade, beacon marketing through Nearby has been an important
channel.
The idea of Nearby was excellent but the implementation was far from perfect. We have to
realize that Nearby being shut down will ultimately benefit both the customer and
businesses that were trying to use it. There is no doubt that the proximity marketing with
beacons is changing but it is changing for the better.
An app is REQUIRED to send beacon notifications
With the dismissal of Google Nearby, we need apps to broadcast beacon campaigns. This
could be your existing brand app or a third party app designed to receive beacon signals.
2. If you have your business app or are looking to build an app
i. Use the Eddystone protocol
You can create an app from scratch with a developer’s help using the Eddystone
protocol and subsequently run your proximity marketing campaigns.
ii. Integrate NearBee SDK
If you already have an existing app, you can transform it into a beacon-enabled app
by simpling integrating the NearBee SDK in just a few lines of code.
The whole point of marketing and proximity marketing is to ensure that the end-user finds it
relevant. With Nearby’s service, it became all too easy to forget the user experience. Since
Nearby was turned on by default in all Android phones, the user had no choice but to be
bombarded by messages irrespective of their relevancy. With an app in the picture,
consumers choose to receive marketing content. 2
in 5 consumers like to receive targeted
ads and location plays a huge role in relevance. Whether they choose to download a brand
app or NearBee to get notified of all the businesses in the vicinity, their experience is bound
to be more tailored and rich. 7
0% of millennials try out new apps every month. 7
5% of
customers scour their inboxes looking for a good deal.
NearBee - Discover what’s buzzing around you.
NearBee scans for all beacons in an area
and displays notifications on the Android
smartphone. This allows the end-user to
download one app instead of 20 or 30
apps that would show them beacon
notifications.
NearBee is hardware agnostic, which
means even if you don’t have beacons
from Beaconstac, you can still use our app
to detect and display beacons.
How does NearBee work and what can you do with it?
NearBee scans for Physical Web beacons and displays those notifications on smartphones.
It works exactly like Google Nearby, but with richer and more enhanced capabilities.
5. Retarget your customers online on
Facebook and Google with NearBee
Once a customer visits the store, they can be
easily retargeted online on Facebook and Google.
The CTR of a retargeted ad is 10x higher than that
of a display ad. All that is required is the Facebook
Pixel ID and the Google Conversion ID.
NearBee SDK
Run proximity marketing campaigns on your business/brand apps
For brands that already have an app, we provide NearBee SDK – a single line of code –
which gives the flexibility to incorporate all or required features of NearBee.
Brand apps and NearBee SDK unlocks a host of exciting opportunities. Here’s a list of
marketing campaigns you can run once you integrate your app with NearBee SDK -
Loyalty Programs: Sephora has a great loyalty program for its customers that they
run using beacon technology. The app lets customers see how many loyalty points
they have and prompts them to redeem those at the counter. Brands can set up
similar loyalty programs for their frequent customers using beacons which is
excellent considering 53% of consumers prefer digital coupons.
Personalized Recommendations: With an app, a customer’s past purchase
history can be leveraged to offer targeted and personalized products. Once they
enter the store, beacons can notify them of a list of curated products just for them.
According to a recent report from Accenture, 75% of consumers buy from retailers
that recognize them by name and know their purchase history and build
personalized offers based on that.
Scavenger Hunts: Several malls and brands have designed beacon scavenger
hunts to engage more consumers and young children at the store to create a truly
unique shopping experience. (How to design your own beacon scavenger hunt)
Product Information: 53% of millennials who shop at a store feel that the store
associates do not possess the tools needed to deliver great customer service. This
may be as small an issue as not knowing where a certain product is located or its
availability and how it fares to other similar products. Beacon powered apps can
easily let millennials compare two products and list all of the product features turning
their smartphone into a second screen.
Customer Feedback: Amazon’s 4-star store uses customer reviews and feedback
to drive inventory in their store and the same can be implemented using beacons. By
asking for customer feedback and allowing them to vote for certain products using
an interactive form, brands can instil loyalty in new and frequent customers.
Promote related app downloads: Brands that have a multitude of apps or want
to launch a new app can use beacon notifications to do so. A universal link to the app
can be sent to customers who can then download the app on the respective play
store.
Viable options based on the size of your business
Medium to large businesses - who want to invest in an app
For medium to large businesses, it
is extremely beneficial to have an
app because they can collect
information about a particular
customer’s visits and purchase
history which can be used to make
the campaigns extremely
personalized and targeted. Without
an app, every customer is treated
as a first-time visitor and leaves no
scope for loyalty programs. The
NearBee SDK is a single line of
code that when inserted into the app will enable it to scan for BLE beacons. This works if
you have an existing app as well.
Small businesses or proximity marketing solution providers - s
erving a
Why will consumers download the NearBee app?
Consumers love discounts and relevant communication. That is the precise reason Groupon,
a daily deals site, has 4
9.3 million unique customers in 2018. Proximity marketing is not
even limited to just offering deals and discounts. Customers look forward to personalized
recommendations and targeted advertising. Businesses can design unique beacon
experiences, install talking mannequins, design a scavenger hunt, offer cashier-less
experiences like Amazon Go and use customer feedback to drive inventory. The possibilities
are endless.
90% of the smartphone users have a
t least one subscription to a local deal/reward app.
This statistics is self-explanatory of whether consumers will be willing to download a local
app or not. Not just that, a survey conducted by P
ew Research suggests that an
overwhelming 74% of adult smartphone users use an app to get information, directions, and
deals based on their current location.
How to promote NearBee for small businesses?
Before getting to promoting the app, it’s important to understand who will download the
app. Who is a local customer anyway who will require the app? This will help you carve a
better strategy for driving app download.
This essentially means that a co-app promotion strategy within 10kms range works well for
local businesses. Let’s say there are 20 such stores, restaurants and salons in the radius of
10kms. Even if each store manages to drive 5 app downloads per month, every store in the
range wins 100 new buyer prospects. And, that’s terrific growth!
4. Host or partner with a local event
Find out where your local community meets the most and host a fun event there. Go on to
introduce NearBee and explain how it will be helpful for local buyers. The venue could be a
local park, a local bar, a famous local restaurant, or just a busy corner down the street. If, for
example, you decide to host or partner with an event at a local bar, announce NearBee and
add a little extra incentive (if required) – like a free drink for everyone who downloads the
app at the event. This could be a cool trigger for your new users to talk about NearBee and
share it with their friends!
8. Email marketing
With thousands of emails going out every month as newsletters or personal communication,
it totally makes sense to include information about NearBee in your signature. You could
also reach out to your customers to introduce NearBee and offer incentives for downloading
within a certain timeframe.
The transition from Nearby to NearBee
(For non-Beaconstac customers)
NearBee has been designed to be hardware agnostic. That means even if you have not
purchased beacons from Beaconstac, you can still start leveraging NearBee to run your
proximity marketing campaigns.