BRILLNETS SCENARIO

DesignArea
Introduction

Brillnets was primarily a broadband company which operated cloud business recently. As the
broadband market is saturated and cloud market is booming, they decide to divest the shares of
broadband to another company. From now onwards, the name “Brillnets” will be associated
with “Cloud Hosting Services (CHS)” and the broadband setup acquired by other company will
be referred to as “Broadband Company”.

Brillnets has had particular success working with a Retail Chains that have a National and
International footprint throughout South America. Their Business customers include department
stores, supermarket, banks and more recently construction companies.

To ease customer support, Brillnets has two customer support teams, one in the headquarters
in Sao Paulo, Brazil and the other in Santiago, Chile. These two operations teams are very skilled
and have intimate understanding of Brillnets enterprise customers. The skill of this team has
contributed greatly to the success of the Remote Network Management offered by Brillnets.

Customers have come to rely on Brillnets high level of service and reliability. A key to the
success of Brillnets is their Customer Service Portal (CSP). CSP is a one-stop web portal used by
business clients to monitor their networks, add or remove services or modify existing ones. As
more and more business customers seek to host application and data services in the cloud, the
CSP has been a key enabler to quickly deliver services. Customers can log the tickets through
this portal.

Brillnets offers a full portfolio of managed network and cloud hosting services, all managed
through a single customer portal, the CSP, the Brillnets portfolio includes IPsec VPN managed
services, managed MPLS services, network monitor services and virtual data center and hosted
application solutions.

Brillnets also offers broadband services in Brazil, Paraguay, Chile, Peru, Uruguay, Argentina,
Bolivia, Columbia and Ecuador.

Broadband has a smaller network. They have a POP in Sao Paolo, Lima Peru, Santiago, Chilli.

Over the last twenty years of operation, Brillnets has merged through organic growth and
acquisition as one of the largest ISPs for business customers in the continent and offered a wide
range of services including:
Broadband connectivity services:

Broadband connectivity was the very first service to be offered by Brillnets and it is the largest
source of traditional revenue. Although the Broadband service grew tremendously in the past,
an area of concern is that revenue growth in the last two years has significantly slowed to the
point where revenue from Broadband is now flat. The broadband services offered by Brillnets
include.

 Continent-wide last mile access services, including DSL, E1, fiber, high-speed
 MAN services in the larger cities with fixed wireless in some location.
 Secure virtual WAN network, including Layer 2 and Layer 3 MPLS network options
 Internet access service
 Seamless failover solutions
 Four class of service options.
 Premium Traffic (priority queue)
 Critical Traffic
 Business Traffic
 Best Effort Traffic
 Expert 24X7 multilingual technical support offered in Spanish and Portuguese

Locations:

 Sao Paula – Brazil

 Lima – Peru
 Santiago – Chile
 DC-VPN-
2X
GW

Core1 Core2

DC-INET-
GW 2X

RNM
AGG1 AGG2 Backend
INET/VPN
RR

Inet
z

VPN-PE Inet-PE
Peering CSP

VPN Internet Other ISPs

Customers Customers
DC Network

Figure: Current Tier-1 PoP Topology

Remote Network Management (RNM)

RNM is Brillnets’ very profitable network monitoring service. RNM provides enhanced visibility
into their customers’ existing network status proactively providing instant feedback on network
performance availability and security issue.

RNM is managed from a central Network Operation Center in Sao Paulo, Brazil.
RNM goes beyond simply managing network devices; it also can provide automatic ticketing
and notification of issue and can even assist with opening and managing of Technical Assistance
Center (TAC) cases with their network equipment vendors. RNM is designed to let their
customers maintain control of the network, while at the same time saving them time to focus on
other Business activity.
Cloud Hosting Services (CHS)

In the last few years Brillnets has seen massive growth in their Cloud Hosting Services offering,
in fact CHS is the fastest growing business for Brillnets. The CHS offering has allowed Brillnets
to host a wide variety of services to their customer. These services reside in Santiago, Sao Paulo
and Lima and include.

 vCloud: An infrastructure as a service (laaS) offering, which essentially is a virtual data

center environment that support firewall and load balancers as well as applications.
Various levels of services are offered, from the FirstCloud (Which is single-site
implementation of vCloud) all the way to the SuperCloud (which is an interconnected
multisite implementation of vCloud provifing geographical redundancy).
 vMail: A hosted email system for business clients.
 vBox: A business-class hosted cloud storage service (similar to Box or
Dropbox).
 Customer Services Portal (CSP): CSP offers customer full transparency into their network
status and performance. CSP is an intuitive portal with self-serve features, which allow
customer to add, remove, or modify services. When combined with Brilliants Cloud
Hosting Services, such as SuperCloud, CSP allows customer to quickly turn up new
servers and application in the virtual data center, simply through a few mouse clicks
E-mail: Divesture feasibility email:

From: Juan Rodriguez <juan.rodriguez@brillantes.com>

Date: August 11
To: E.C.Roberto<e.c.roberto@brillantes.com>
Subject: Feasibility of divesture

As I previously stated our company intends to divest our business into two separate parts, so we
can sell the broadband business to other company and use the proceeds to fund our high-
growth cloud and the other businesses.

It’s imperative to ensure these things during the divestiture:

 Business continuity: Do everything you can to minimize any service down time that
affects our customer
 Shorten the transition period: We have a contractual obligation of divesting the
Broadband Connectivity services from the all other services in a relatively short timeline.
 Minimize the cost of migration: Including CAPEX and OPEX.

Please advise whether such divestiture is feasible

Best Regards.
Juan Rodriguez
CTO and EVP
Brillnets

E-mail: Customers SLA

From: Juan rodrigez @brilalntes.com

To: enginneeing @brillantes.com
Subject: Unplanned downtime and SLA

Hi everyone,
The following maximum planned service downtime is written in the SLA of all customers

CHS customers – per customer site:

 From 5AM to 12AM local time, no planned downtimes permitted

 From 12AM to 5AM local time, 4 hour annually

CSP and RNM customers – per customer site:

  From 5AM to 12AM local time, no planned downtimes permitted
 From 12AM to 5AM local time, 4 hour per quarter

The following standards maximum unplanned service downtime is written in the SLA of all
customers:

CHS, CSP and RNM using Brillantes MPLS VPN access – per customer site

 Multi homing Customer site – 300 seconds annually

 Single homing Customer site – 4 hours annually

CHS, CSP and RNM using Brillantes MPLS VPN access (on+Net) – per customer site

 Multi homing Customer site – 30 minutes annually

 Single homing Customer site – 8 hours annually

CHS, CSP and RNM using 3rd party internet access (on+Net) – per customer site

 30 minutes annually for Brillnets portion

Q) Which two pieces of information are needed to help determine the technical feasibility
of a possible divestment? (Choose two)

a) What the SLA between Brillnets and their customer is

b) What the current bandwidth utilization and hardware capacity details are
c) Whether the current hardware supports redundancy
d) What the contractual impact of service downtime is
e) Whether the services support redundancy or clustering
f) How Brillnets customer access their services

Variation:

Q) Which two pieces of information are needed to help determine the technical feasibility
of a possible divestment? (Choose two)

a) What the SLA between Brillnets and their customer is?

b) What the current bandwidth utilization and hardware capacity details are
c) Whether the current hardware supports redundancy
d) What the contractual impact of service downtime is
e) Whether the services support redundancy or clustering
f) Which traffic path customers used to access the Brillnets Services?
 Figure: Availability chart

Q) What additional information you will need to complete the technical feasibility
between cloud and Broadband Business Units? (Choose Two)

a) Bandwidth
b) How customer will access their services and downtime
c) Hardware requirements
d) Services redundancy and clustering
e) SLA
Q) For Super Core Three topologies were given, you were asked to fill in the below table

Option 1:

Cloud Cloud
Mgmt Mgmt

New Core

Existing Core

Broadband Broadband
Core Core
Option 2:

Cloud Cloud
Mgmt Mgmt

Existing Core

Broadband Broadband
Core Core

Option 3:

Broadband Broadband
Core Core

New Core

Existing Core

Cloud Cloud
Mgmt Mgmt
Q) Variation Question: Taking into account the three deployment options, compare
regarding the design perspectives listed

Brillnets decided to go for their own Super Core and three topologies were given to connect
Nodes in Tier-1 PoPs. Each Tier-1 PoP had two Core routers.

Option 1: Two isolated Ring Topology

Core Core

Core Core

Core

Core
Option 2: Dual Ring topology with interconnections.

Core Core

Core Core

Core

Core

Option 3: Ring Topology

Core Core

Core Core

Core Core
Q) Which topology would you recommend for Brillnets?

a) Option 1
b) Option 2
c) Option 3