UNIT 5005V1

CMI assessment sheet: Meeting Stakeholder and quality needs.

Learner name: Learner number: Centre:

Date: Part of Batch: Qualification:

CMI Markers Result: Passed / Referred CMI Lead Moderator’s Result: Passed / Referred

INTRODUCTION
This unit is about identifying stakeholders, and understanding and planning to meet their needs. It is also about understanding the concept of quality standards and being able
to plan for continuous improvement in all aspects of your work.

LEARNING OUTCOMES
The learner will:
1. Understand how to identify stakeholders and their requirements
2. Understand how to apply and improve quality standards
3. Be able to conduct a quality audit
4. Understand how to promote continuous improvement and change

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» TASK 1

TASK 1 ASSESSMENT CRITERIA PASS/REFER COMMENTS

Determine your organisation’s internal A.C. 1.1 - Determine organisational
and external stakeholders (or those of an stakeholders and their expectations
organisation of your choice). Separate
these into primary and secondary
stakeholders, explaining the difference
between the two categories, and conduct
an analysis of their key needs and
expectations, highlighting those A.C. 1.2 - Discuss methods of meeting
stakeholder expectations which may stakeholder expectations or
conflict with each other and require requirements
resolution. Discuss methods of
prioritising stakeholder requirements
according to organisational constraints,
and describe how you would plan to meet
the agreed requirements. Use practical
examples where possible to illustrate your
answer.

Guideline word count: 400 - 500 words

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» TASK 2

TASK 2 ASSESSMENT CRITERIA PASS/REFER COMMENTS

Using four practical examples (one A.C. 1.3 - Evaluate methods of
primary external and one primary internal, communicating stakeholders’
one secondary external and one requirements with team members
secondary internal stakeholder), explain
the different processes that can be used
to update the organisation on
stakeholders’ requirements. Having A.C. 1.4 - Explain processes for
identified the stakeholders’ requirements, updating information on stakeholder
evaluate at least two examples of different requirements
methods you would use to communicate
these to your team, making it clear why
you consider these two methods to be
most appropriate.

Guideline word count: 400-450 words

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» TASK 3

TASK 3 ASSESSMENT CRITERIA PASS/REFER COMMENTS

Evaluate what is meant by the term A.C. 2.1 - Evaluate the meaning of
‘quality’ within an organisational context. quality to an organisation

Describe three different quality policies or

procedures that organisations may deploy
and provide examples of how you ensure
you meet these policies and procedures
in your work activities. Use work based
examples where possible.

Guideline word count: 500 - 600 words A.C. 2.2 - Establish how to apply
organisational quality policies and
procedures

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» TASK 4

TASK 4 ASSESSMENT CRITERIA PASS/REFER COMMENTS

Conduct an audit of one of your A.C. 3.1 - Conduct a quality audit and
organisation’s quality systems or make recommendations for
processes. Identify areas for improvement
improvement and make recommendations
as to how these can be achieved and
implemented.

Guideline word count: 500 - 550 words

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» TASK 5

TASK 5 ASSESSMENT CRITERIA PASS/REFER COMMENTS

Discuss what is meant by the term A.C. 4.1 - Discuss the concept of and
‘continuous improvement’ and identify the need for continuous improvement
principles behind this concept. Evaluate
three different work activities performed
by your team and identify where these
could be improved to better meet
stakeholder expectations or needs. A.C. 4.2 - Evaluate work activities and
identify areas for improvement
Guideline word count: 400 - 500 words

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» TASK 6

TASK 6 ASSESSMENT CRITERIA PASS/REFER COMMENTS

Determine three of the ways in which
employees can be encouraged to
contribute ideas towards improving the
quality of the work in the department or
organisation. Show how two different
motivational theories apply to this.
Determine how you, as a manager, can
encourage your staff to contribute to the
continual improvement process on an
ongoing basis. Use practical examples if
possible.
A.C. 2.3 - Determine how to encourage
staff to contribute ideas to improving
quality
A.C. 4.3 - Determine a range of
methods that can be used to
encourage staff to contribute ideas for
continual improvement

Guideline word count: 300-400

Words

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016
» FEEDBACK

CMI MARKER’S FEEDBACK

CMI LEAD MODERATOR’S FEEDBACK

CMI External Marking Sheet: Unit 5005v1 – Meeting Stakeholder and quality needs
Version 2: July 2016