TP31 Receipt Printer Operator Manual 01750333705A en

Receipt Printer TP31
Operator Manual
01750333705 A
CONFIDENTIAL – TRADE SECRET MATERIAL

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CONFIDENTIAL – TRADE SECRET MATERIAL ii

Copyright 2019 Diebold Nixdorf
01750333705 A
Table of contents
1 Introduction ................................................................................................................................ 1-1
1.1 Usage of the Manual ..........................................................................................................1-1
1.2 Symbols used in this Manual .............................................................................................1-1
1.3 Section-specific Warning Notes .........................................................................................1-2
1.4 Signs, Labels and Symbols................................................................................................1-3
2 Safety .......................................................................................................................................... 2-1

2.1 General safety precautions for the system.........................................................................2-1
2.1.1 Notes concerning installation .............................................................................. 2-4
2.2 General safety precautions of the printer ...........................................................................2-5
3 Description ................................................................................................................................. 3-1

3.1 Basic information................................................................................................................3-1
3.2 Functional components and controls .................................................................................3-2
3.2.1 Printer control panel ............................................................................................ 3-8
3.3 Position of control mark sensor ..........................................................................................3-10
3.4 Paper handling ...................................................................................................................3-13
3.5 Paper path..........................................................................................................................3-18
3.6 Paper path with retract function .........................................................................................3-20
4 Operation .................................................................................................................................... 4-1

4.1 Basic settings .....................................................................................................................4-1
4.1.1 Positioning the control mark sensor .................................................................... 4-1
4.1.2 Setting the paper-low sensor .............................................................................. 4-6
4.2 Replacing the paper roll .....................................................................................................4-7
4.2.1 Removing the paper roll ...................................................................................... 4-7
4.2.2 Inserting the paper roll ........................................................................................ 4-9
4.2.3 Paper in feed....................................................................................................... 4-11
4.3 Emptying the retract box ....................................................................................................4-12
5 Maintenance ............................................................................................................................... 5-1

5.1 Malfunctions .......................................................................................................................5-1
5.1.1 Paper jam............................................................................................................ 5-2
5.1.2 No power supply ................................................................................................. 5-10
5.1.3 Eliminating poor print quality ............................................................................... 5-11
5.1.4 Control mark recognition error ............................................................................ 5-11
5.2 Printer messages ...............................................................................................................5-12
5.2.1 PE LED and flashing diagram of ERROR LEDs ................................................. 5-13
5.3 Printer accessories.............................................................................................................5-15
5.3.1 Roller holders ...................................................................................................... 5-15
5.4 Consumables .....................................................................................................................5-16
5.4.1 Paper products.................................................................................................... 5-16
5.4.2 Paper specifications ............................................................................................ 5-16
5.4.3 Receipt roll dimensions ....................................................................................... 5-17
5.4.4 Control mark print................................................................................................ 5-18
5.4.5 Preprinting the receipts ....................................................................................... 5-20
CONFIDENTIAL – TRADE SECRET MATERIAL iii

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Table of contents
List of figures
Figure 3-1 Overall view.............................................................................................................. 3-1
Figure 3-2 Front View ................................................................................................................ 3-2
Figure 3-3 Rear view ................................................................................................................. 3-3
Figure 3-4 Front view with retract function................................................................................. 3-4
Figure 3-5 Rear view with retract function ................................................................................. 3-5
Figure 3-6 Connectors ............................................................................................................... 3-6
Figure 3-7 Connectors retract version ....................................................................................... 3-7
Figure 3-8 Printer control panel ................................................................................................. 3-8
Figure 3-9 Printer control panel on a printer with retract function.............................................. 3-9
Figure 3-10 Thermal print side on the outside ............................................................................. 3-10
Figure 3-11 Thermal print side on the inside ............................................................................... 3-11
Figure 3-12 Thermal print side on the outside with retract function............................................. 3-12
Figure 3-13 Thermal print side on the inside with retract function ............................................... 3-13
Figure 3-14 Paper roll with the thermal print side on the outside ................................................ 3-14
Figure 3-15 Paper roll with the thermal print side on the outside and control marks on the
back side .................................................................................................................. 3-15
Figure 3-16 Paper roll with the thermal print side on the inside and control marks on the back
side........................................................................................................................... 3-16
Figure 3-17 Paper roll with the thermal print side on the inside ................................................. 3-17
Figure 3-18 Paper path - thermal print side on the outside ......................................................... 3-18
Figure 3-19 Paper path - thermal print side on the inside ........................................................... 3-19
Figure 3-20 Paper path with retract function, thermal print side on the outside ......................... 3-20
Figure 3-21 Paper path - thermal print side on the inside ........................................................... 3-21
Figure 4-1 Positioning the control mark sensor, thermal print side............................................ 4-1
Figure 4-2 Positioning the control mark sensor, back side ........................................................ 4-2
Figure 4-3 Unlocking and opening the paper guide................................................................... 4-2
Figure 4-4 Removing the paper guide ....................................................................................... 4-3
Figure 4-5 Turning the paper guide ........................................................................................... 4-3
Figure 4-6 Removing the control mark sensor .......................................................................... 4-4
Figure 4-7 Inserting the control mark sensor into position......................................................... 4-4
Figure 4-8 Laying the cables .................................................................................................... 4-5
Figure 4-9 Inserting the paper guide.......................................................................................... 4-5
Figure 4-10 Setting the paper-low sensor.................................................................................... 4-6
Figure 4-11 Cutting the paper...................................................................................................... 4-7
Figure 4-12 Pulling the paper out of the paper guide .................................................................. 4-7
Figure 4-13 Removing the paper roll from the printer.................................................................. 4-8
Figure 4-14 Removing scraps of paper from the printer .............................................................. 4-8
Figure 4-15 Cut the new paper roll at a 90° angle ....................................................................... 4-9
Figure 4-16 Removing the paper roll from the holder .................................................................. 4-9
Figure 4-17 Inserting the new paper roll into the holder .............................................................. 4-9
Figure 4-18 Inserting the paper roll, thermal side outside ........................................................... 4-10
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Table of contents
Figure 4-19 Inserting the paper roll, thermal side inside.............................................................. 4-10
Figure 4-20 Paper infeed on the outside of the paper roll ........................................................... 4-11
Figure 4-21 Paper infeed on the inside of the paper roll ............................................................. 4-12
Figure 4-22 Emptying the retract box .......................................................................................... 4-13
Figure 4-23 Lifting up the retract box cover ................................................................................. 4-13
Figure 4-24 Emptying the retract area ......................................................................................... 4-14
Figure 4-25 Closing the retract box cover.................................................................................... 4-14
Figure 4-26 Locking the retract box ............................................................................................. 4-15
Figure 5-1 Removing scraps of paper from the paper guide ..................................................... 5-2
Figure 5-2 Pressing the latching mechanism............................................................................. 5-2
Figure 5-3 Lifting up the presenter flap...................................................................................... 5-3
Figure 5-4 Removing scraps of paper from the presenter ......................................................... 5-3
Figure 5-5 Moving the presenter rocking bar upwards .............................................................. 5-4
Figure 5-6 Removing scraps of paper from printer with retract function.................................... 5-4
Figure 5-7 Moving the presenter rocking bar downwards.......................................................... 5-5
Figure 5-8 Opening the presenter cover.................................................................................... 5-5
Figure 5-9 Emptying the retract area ......................................................................................... 5-6
Figure 5-10 Closing the retract box cover.................................................................................... 5-6
Figure 5-11 Locking the retract box ............................................................................................. 5-7
Figure 5-12 Press the green locking/release lever downwards. .................................................. 5-8
Figure 5-13 Removing scraps of paper from the area of the cutter ............................................. 5-9
Figure 5-14 Locking the cutter ..................................................................................................... 5-9
Figure 5-15 Closing the cutter ..................................................................................................... 5-10
Figure 5-16 Check that the power supply connection is fitted correctly. ..................................... 5-10
Figure 5-17 Example with 3 flashes............................................................................................. 5-12
Figure 5-18 Printer accessories roll holder .................................................................................. 5-15
Figure 5-19 Control mark dimensions on the front side............................................................... 5-18
Figure 5-20 Control mark dimensions on the back side .............................................................. 5-18
Figure 5-21 Control mark dimensions of the printing area........................................................... 5-19
Figure 5-22 Preprinting the receipts, front side............................................................................ 5-20
Figure 5-23 Preprinting the receipts, back side ........................................................................... 5-20
CONFIDENTIAL – TRADE SECRET MATERIAL v

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1
1 Introduction
1.1
1.1 Usage of the Manual

This manual provides you with the following information:
• Description of the components
• Necessary actions for the operation of the component
• Necessary actions for the maintenance of the component
• Elimination of faults
• Replacement of consumables
• Instructions for cleaning and care 1.2
1.2 Symbols used in this Manual
● Text following a dash represents an item in a list.

"" Refers to other chapters or sections.
'' Text in apostrophes relates to equipment/mounting parts which are included
in the delivery package.
Text Texts in small capitals designate pushbuttons/switches on a control or
switches that are to be actuated in the software.
1. Numbered procedural instructions describe activities which must be carried
out in the specified order.
2.
n.
CONFIDENTIAL – TRADE SECRET MATERIAL 1-1

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Introduction
1.3
1.3 Section-specific Warning Notes
DANGER
This warning note describes a hazard with a high degree of risk which, if not avoided, will
result in death or grave bodily injury.
WARNING
This warning note describes a hazard with a medium degree of risk which, if not avoided,
could result in death or grave bodily injury.
CAUTION
This warning note describes a hazard with a low degree of risk which, if not avoided, could
result in slight or minor bodily injury.
NOTE
This note provides application tips and information that help prevent errors and material
damage.

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Introduction
1.4
1.4 Signs, Labels and Symbols

The following labels can be used in these instructions, on the system or on the component.
Table 1-1: Warning signs used
Warning signs
General Warning of Warning of Warning of

warning sign electric voltage hot surfaces hand injuries
Warning of Warning of Warning of Warning of

feed risk cut injuries laser beam obstacles in the
head area
Table 1-2: Used mandatory signs
Mandatory signs
Use Use Use Use

hearing protection protection eyewear safety footwear protective gloves
Pull Read
mains plug manual

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2
2 Safety 2.1
2.1 General safety precautions for the system

This system complies with the relevant safety regulations for information processing equipment.
NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage to the plant.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.
DANGER
Electrical voltage
Risk of fatal injury through contact with parts carrying electrical voltage! Switch the system
off before performing any cleaning or maintenance tasks.
l Switch off the power switch for the power distributor.
l Switch off the UPS, if installed.
l Disconnect the mains connection, if installed, between the UPS (Uninterruptible
Power Supply) and the system itself (see section "General power interruption" in the
operating manual).
l Disconnect the connector of the power supply cable from the electrical socket in-
stalled by the building contractor.
DANGER
Electrical voltage
l Disconnect the voltage connection, if installed, between the UPS (Uninterruptible
operating manual).

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Safety
WARNING
Risk of impact
Be careful not to injure your head when the control panel or rear door is opened.
l Move carefully when the control panel or the rear door is opened.
DANGER
Adverse weather conditions
Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the
exposed components, especially under adverse weather conditions, since that could pose
a danger to your life.
Be sure to take suitable precautions when working on an open system (e.g. by covering
components where necessary) so that fluid cannot enter the open system.
• For reasons of stability, the system must be screwed to the load-bearing substructure of the installa-
tion site or mounted on a suitable base.
• When moving the system from a cold to a warm environment, condensations might occur. Therefore
consider an acclimatization time of at least two hours, before you connect the system to the supply
voltage.
• Only use the original packaging material to transport the system.
• Observe the warning and information labels on the system.
• Unless otherwise stated, grasp the components only by the green control elements when handling
them.
• This system is equipped with a safety-tested power cable which must be connected to a suitable
grounded socket only.
• Always hold the plug when removing the power cable. Never pull on the cable itself.
• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or
crushed in any way.
• Have damaged power cables replaced immediately.
• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-
breakers of the facility installation.

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Safety
DANGER
In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-
eign objects in the system) take the following steps:
Switch the system voltage-free immediately by:
l Switching off the automatic circuit breaker or removing the fuse insert from the fuse
holder in the distributor box of the facility installation.
l Disconnecting the plug of the power supply cable from the grounded socket in the fa-
cility installation.
l Interrupting the power connection between the UPS (uninterruptible power supply)
and the system (see chapter "Introduction", section "General power interruption" in
the operating manual);
l For further system-specific notes, please refer to the operating manuals.
l Inform the customer service responsible for you.
• Never connect or disconnect data transmission lines during a thunderstorm.

• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and
to prevent malfunctions resulting from overheating.
• Use only accessories and extension components that have been approved by . Nonobservance can
result in damage to the system or violations of regulations concerning safety, radio interference and
ergonomical requirements.
• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage
from an external source into prepared cables to install additional electronics (e. g. EMA connection).
• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,
Service and Maintenance" in the operating manual).
• Components with adjustable light effects are integrated in this product. Repetition frequencies be-
tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can
cause epileptic seizures in some individuals.
Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-
fresh rates are as high as possible.
Repairs
DANGER
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user. In case of noncompliance, excludes all lia-
bility.

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Safety
Lithium batteries
DANGER
Danger of fire and explosion
The handling and replacement of batteries should only be performed by authorized per-
sonnel trained by .
There is a risk of fire or explosion if the batteries are handled improperly. It is therefore im-
portant to note the following points:
l Avoid short circuits
l Never recharge the battery
l Avoid temperatures above +100°C (+212°F).
l Do not attempt to open the battery by force
l Do not allow the battery to come into contact with water or fire
l The battery should only be replaced with the same or an equivalent type recom-
mended by (see chapter “Appendix,” section “Consumables” in the operating man-
ual). Dispose of used batteries in compliance with national regulations and the manu-
facturer's specifications.
2.1.1
2.1.1 Notes concerning installation

• When installing the system or doing any work on the system make sure that the system is not con-
nected to power.
• Before installation, remove the shipping restraints inside the system which secure its components
during transportation, if necessary for the installation (see enclosed information sheet).

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Safety
2.2
2.2 General safety precautions of the printer
NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage to the plant.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.
DANGER
Electrical voltage
operating manual).
CAUTION
Hot printing unit
Touching the printing unit can cause burns.
l Wait a few minutes after the printing has just finished.
l Wear protective gloves.
WARNING
Hot print head
An acute risk of burns exists.
l Wait until the print head has cooled down.

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Safety
Repairs
DANGER
bility.

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3
3 Description 3.1
3.1 Basic information
Figure 3-1: Overall view
The receipt printer TP31 is compact and modular printer with a thermal printing unit, a integrated cutter
and a presenter.
The receipt printer TP31 is available in two versions:
• TP31 (without retract function)
• TP31R (with retract function)
The receipt printer generates documents according to user software specifications, e.g. receipt slips.
The paper path is controlled by several paper sensors. The printer is equipped with sensors which indi-
cate the remaining quantity of paper (weekend supply) and the end of the paper supply. The paper sup-
ply can thus be monitored with the user software.
The TP31 can process paper rolls coated on the top as well as on the bottom. Control marks can be
evaluated.
TP31R: The retract function for receipts that have not been withdrawn is configurable.

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Description
3.2
3.2 Functional components and controls

Front View
1 4
12 5
11 9
Figure 3-2: Front View
1 Paper sensor 'Paper-low' 8 Presenter cover
3 Paper guide release 9 Receipt output (presenter)
4 Printer control panel / printer controller 11 Paper cutter release
5 Cutter 12 Paper infeed
6 Presenter release
7 Presenter rocker

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Description
Rear view
13
14
15
Figure 3-3: Rear view
13 Cover release Presenter
14 Control mark sensor
15 Paper roll holder

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Description
Front view TP31R
1 4
12 5
11 9
10
Figure 3-4: Front view with retract function
1 Paper sensor 'Paper-low' 7 Presenter rocker
2 Paper infeed 8 Presenter cover
3 Paper guide release 9 Receipt output (presenter)
4 Printer control panel / printer controller 10 Retract motor
5 Cutter 11 Paper cutter release
6 Presenter release 12 Paper infeed

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Description
Rear view TP31R
13
14
15
16
Figure 3-5: Rear view with retract function
13 Cover release Presenter
14 Control mark sensor
15 Paper roll holder
16 Side opening

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Description
Connectors
Figure 3-6: Connectors
1 Power supply connection
2 USB port

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Description
Retract version connectors
Figure 3-7: Connectors retract version
1 Power supply connection
2 USB port

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Description
3.2.1
3.2.1 Printer control panel
1 2 3 4 5
TEST LF PE ERROR POWER
Figure 3-8: Printer control panel

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Description
Printer control panel on printer with retract function
1 2 3 4 5
TEST LF PE ERROR POWER
Figure 3-9: Printer control panel on a printer with retract function
1 Test key In normal mode: After you pressed the TEST key, a
test print will be printed after 3 seconds. In error
mode: After you pressed the TEST key, the paper
will be cut by the cutter.
2 LINE FEED key (pa- If you keep the key pressed, the paper is fed contin-
per feed) uously until you release the key again. The LF key
doesn't work, when an error occurs.
3 PE LED (red) Off: Paper roll inserted

On: Paper low detected
Flashing: End of paper detected or presenter alarm
for retract box
4 ERROR-LED (red) Off: normal mode

On: End of paper or paper low
Flashing: error (see "ERROR LED flashing pattern"
section)
5 POWER LED (green) Off: Power supply not stable or the printer is turned
off
On: Power supply stable

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Description
3.2.1.1
3.2.1.1 LF key
• In normal operation, actuation of the LF key triggers the paper feed for as long as it is pressed down.
• In the event of an error, the LF key has no function.
• If the LF key is pressed when the printer is switched on, then the printer will switch over to self-test
mode. If the button remains pressed down for one second, then a test print will be output.
3.3
3.3 Position of control mark sensor

A paper roll can have the control mark on the right, left or in the center of the thermal print side, or it
could be on the rear.
The following illustrations show the position of the thermal print side and the rear in the printing unit for a
paper roll that has the thermal print side on the outside or inside (also see the "Paper roll with the ther-
mal print side on the outside" section or the "Paper roll with the thermal print side on the inside" section).
Thermal print side on the outside
1 2
Figure 3-10: Thermal print side on the outside
1 Thermal print side 2 Back side

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Description
Thermal print side on the inside
1 2
Figure 3-11: Thermal print side on the inside

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Description
Thermal print side on the outside with retract function
1 2
Figure 3-12: Thermal print side on the outside with retract function

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Description
Thermal print side on the inside with retract function
1 2
Figure 3-13: Thermal print side on the inside with retract function

3.4
3.4 Paper handling

Paper roll with the thermal print side on the outside
The control mark sensor must be positioned as follows, depending on the position of the control marks
on the paper roll:

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Description
1 2 3
2
1
Figure 3-14: Paper roll with the thermal print side on the outside
Control marks on the outer thermal print side, track up
1 Position of control mark sensor, left
2 Position of control mark sensor in the center
3 Position of control mark sensor, right
The positioning of the control mark sensor is described in the "Positioning the control mark sensor" sec-
tion.

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Description
1 2 3
2
1
Figure 3-15: Paper roll with the thermal print side on the outside and control marks on the back side
Control marks on the outer thermal print side on the rear end, track up
tion.
Paper roll with the thermal print side on the inside
The control mark sensor must be positioned as follows, depending on the position of the control marks
on the paper roll:

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Description
1 2 3
2
1
Figure 3-16: Paper roll with the thermal print side on the inside and control marks on the back side
Control marks on the inner thermal print side on the rear end, track down
tion.

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Description
1 2 3
2
1
Figure 3-17: Paper roll with the thermal print side on the inside
Control marks on the inner thermal print side, track down
tion.

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Description
3.5
3.5 Paper path

Paper path - thermal print side on the outside
The following illustration shows the paper path with respect to a paper roll with the thermal print side on
the outside, as well as the position of some printer elements.
9 7 6 5 4 2 1
Figure 3-18: Paper path - thermal print side on the outside
1 Paper roll (winding direc- 6 Paper out sensor

tion)
2 Paper-low sensor 7 Cutter
4 Paper insertion opening 9 Presenter
5 Position of control mark

sensor
Paper path - thermal print side on the inside

the inside, as well as the position of some printer elements.

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Description
9 7 6 5 4 2 1
Figure 3-19: Paper path - thermal print side on the inside
1 Paper roll (winding direction) 6 Paper out sensor
5 Position of control mark sensor

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Description
3.6
3.6 Paper path with retract function

Paper path - thermal print side on the outside
the outside, as well as the position of some printer elements.
9 8 7 6 5 4 3 2 1
Figure 3-20: Paper path with retract function, thermal print side on the outside
3 Deflection roller 8 Output tray

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Description
Paper path - thermal print side on the inside

the inside, as well as the position of some printer elements.
9 8 7 6 5 4 3 2 1
Figure 3-21: Paper path - thermal print side on the inside
3 Deflection roller 8 Output tray

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4
4 Operation 4.1
4.1 Basic settings

4.1.1
4.1.1 Positioning the control mark sensor

The control mark sensor needs to be positioned in such a way that it can detect the control marks on the
paper rolls that are being used.
Five control mark sensor positions are available for this on the thermal print side or on the rear of the pa-
per guide (also see the "Position of control mark sensor" section).
1. Remove any remaining paper roll (see the section "Replacing the paper roll").
Depending on the position of the control marks, the control mark sensor can be installed at the following
five positions.
Thermal print side
1 2 3 4 5
Figure 4-1: Positioning the control mark sensor, thermal print side

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Operation
Back side
1 2 3 4 5
Figure 4-2: Positioning the control mark sensor, back side

4.1.1.1
4.1.1.1 Changing the position of the control mark sensor between the thermal print
side and the rear
Depending on the control mark positions on the paper roll, the control mark sensor can be installed on
the paper guide in the direction of the thermal print side or in the direction of the back side.
1. Pull the release lever of the paper guide up-
1 wards (1).
2. Fold the paper guide in the direction of the
arrow (2).
Figure 4-3: Unlocking and opening the paper guide

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Operation
3. Remove the paper guide upwards (1).
Figure 4-4: Removing the paper guide
4. Turn the paper guide around (1).

1
Figure 4-5: Turning the paper guide

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Operation
5. Press the two catches in the direction of the

arrow (1).
6. Remove the control mark sensor out of the
holder in the direction of the arrow (2).
1
2
Figure 4-6: Removing the control mark sensor
7. Insert the control mark sensor on the other

side at the corresponding position (1).
1
Figure 4-7: Inserting the control mark sensor into position

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Operation
8. Guide the connection cable as shown in the

picture (1).
Figure 4-8: Laying the cables
9. Insert the paper guide into the openings (1).

10. Fold the paper guide upwards (2) until it
locks into position.
2
11. Insert a new paper roll (see section "Chang-
ing the paper roll").
1
1
1
Figure 4-9: Inserting the paper guide

01750333705 A
Operation
4.1.2
4.1.2 Setting the paper-low sensor

1. Before putting the device into service, or when there is a change of paper roll diameter or core di-
ameter, check whether the selection switch (1) is in the right position for the paper-low setting in the
following table and illustration.
2. Move the function switch (1) to the required position (2).
Figure 4-10: Setting the paper-low sensor
1 Function switch for the paper-low setting
In order for the paper-low sensor to determine if the paper roll is nearly finished, the following circumfer-
ence should be still on the paper roll.
Paper thickness (μm) Position
1 2
65 52 m +/- 10 m (170.6 ft 15 m +/- 6 m (49.2 ft +/-

+/- 32.8 ft) 19.7 ft)
NOTE
The values above are theoretical and can differ from the actual operation.

01750333705 A
Operation
4.2
4.2 Replacing the paper roll

4.2.1
4.2.1 Removing the paper roll

1. Cut the paper in front of the paper guide (1).
1
Figure 4-11: Cutting the paper
2. Pull the paper out of the paper guide (1).
Figure 4-12: Pulling the paper out of the paper guide

01750333705 A
Operation
3. Remove the paper roll or the empty paper

roll sleeve from the printer in arrow direction
(1).
1
Figure 4-13: Removing the paper roll from the printer
4. Remove the remaining paper with the line

feed key LF (LINE FEED) at the printer oper-
ating panel.
5. If necessary remove remaining paper from
the printer (see "Paper jam" section).
Figure 4-14: Removing scraps of paper from the printer

01750333705 A
Operation
4.2.2
4.2.2 Inserting the paper roll
NOTE
Use only the paper types that are approved for this device. Exact details are described in
the section "Paper specifications".
Prior to inserting a new paper roll, make sure that

the beginning of the roll is not torn or folded. The
beginning of the roll must be cut at right an-
gles (1).
Figure 4-15: Cut the new paper roll at a 90° angle
1. Remove the paper roll holder (1) from the old

paper roll.
Figure 4-16: Removing the paper roll from the holder
2. Insert the paper roll holder into the new pa-

per roll in the arrow direction (1).
Figure 4-17: Inserting the new paper roll into the holder

01750333705 A
Operation
3. Insert the paper roll from above with its shaft
1
into the recesses of the printer chassis.
The paper with the outside coating must run at the
top from the roll in the direction of the printing unit.
2
2
Figure 4-18: Inserting the paper roll, thermal side outside
4. Insert the paper roll as shown into the re-

1
cesses of the printer chassis (2).

The paper with the inside coating must run at the
bottom from the roll in the direction of the printing
unit (1).
2
2
Figure 4-19: Inserting the paper roll, thermal side inside

01750333705 A
Operation
4.2.3
4.2.3 Paper in feed

Thermal print side on the outside of the paper roll
2
1
Figure 4-20: Paper infeed on the outside of the paper roll
1. Mind the direction in which the paper unrolls.

2. Take the leading edge of the paper over the deflection roller and feed it into the paper guide (1).
3. Keep pushing the paper into the paper support until it is drawn in automatically, cut off and the pro-
duced receipt is displayed via the presenter (2).
If the paper is loaded correctly the following text will be printed on the first receipt:
The paper is correctly inserted if the following text is printed on the first
receipt:
Autoloading is successful
(If you can read this text, the paper is correctly inserted)
4. Remove the receipt from the presenter.

01750333705 A
Operation
Thermal print side on the inside of the paper roll
2
1
Figure 4-21: Paper infeed on the inside of the paper roll
5. Take the leading edge of the paper over the deflection roller and feed it into the paper guide (1).
6. Keep pushing the paper into the paper support until it is drawn in automatically, cut off and the pro-
duced receipt is displayed via the presenter (2).
If the paper is loaded correctly the following text will be printed on the first receipt:
The paper is correctly inserted if the following text is printed on the first
receipt:
Autoloading is successful
(If you can read this text, the paper is correctly inserted)
7. Remove the receipt from the presenter. 4.3
4.3 Emptying the retract box

Receipts retained by the retract function can be removed from the side or rear opening of the retract box.

01750333705 A
Operation
1. Empty the side retract box (1).
Figure 4-22: Emptying the retract box
2. Unlock the retract box cover (1)

3. Lift up the retract box cover (2).
1
1
Figure 4-23: Lifting up the retract box cover

01750333705 A
Operation
4. Empty the retract area (1)
Figure 4-24: Emptying the retract area
5. Close the retract box cover (see arrow 1)

1
Figure 4-25: Closing the retract box cover

01750333705 A
Operation
6. Press the latching mechanism (1) until the it

engages.
Figure 4-26: Locking the retract box

01750333705 A
5
5 Maintenance
DANGER
Electrical voltage
operating manual).
Repairs
DANGER
bility.
WARNING
Risk of impact
Be careful not to injure your head when the control panel or rear door is opened.
l Move carefully when the control panel or the rear door is opened.
5.1
5.1 Malfunctions
1. Activate the product-specific software (see system manual, chapter "Basic operation", section "Call-
ing up product-specific software").
2. Open the system.
3. Get access to the (for its position in the system, please refer to the chapter entitled "System over-
view"; for its accessibility, refer to the chapter entitled "Basic operation").

01750333705 A
Maintenance
5.1.1
5.1.1 Paper jam

5.1.1.1
5.1.1.1 Removing scraps of paper from the paper guide

1. If necessary, remove scraps of paper (1) and
(2) from the paper guide.
1
Figure 5-1: Removing scraps of paper from the paper guide 5.1.1.2
5.1.1.2 Removing scraps of paper from the presenter

1. Press both latching mechanisms in the direc-
tion of the arrow (1).
1
1
Figure 5-2: Pressing the latching mechanism

01750333705 A
Maintenance
2. Lifting up the presenter flap in the direction

of the arrow (1).
Figure 5-3: Lifting up the presenter flap
3. Removing existing scraps of paper from the

presenter (1).
Figure 5-4: Removing scraps of paper from the presenter
Removing scraps of paper from printers with retract function

01750333705 A
Maintenance
4. Move the presenter rocking bar upwards (1).
Figure 5-5: Moving the presenter rocking bar upwards
5. If necessary, remove scraps of paper (1).

1
Figure 5-6: Removing scraps of paper from printer with re-

tract function

01750333705 A
Maintenance
6. Move the presenter rocking bar downwards

(1).
Figure 5-7: Moving the presenter rocking bar downwards
7. Open the presenter cover
Figure 5-8: Opening the presenter cover

01750333705 A
Maintenance
8. Empty the retract area (1)
Figure 5-9: Emptying the retract area
9. Close the retract box cover (see arrow 1)

1
Figure 5-10: Closing the retract box cover

01750333705 A
Maintenance
10. Press the latching mechanism (1) until the it

engages.
Figure 5-11: Locking the retract box

01750333705 A
Maintenance
5.1.1.3
5.1.1.3 Removing scraps of paper in the paper cutter
CAUTION
Hot printing unit
Touching the printing unit can cause burns.
l Wait a few minutes after the printing has just finished.
CAUTION
Armed cutting edge
Touching the cutter could cause cuts.
l Do not touch the cutter.
1. Release the cutter by pushing the two green

lock/release levers (1) downwards.
Figure 5-12: Press the green locking/release lever down-

wards.

01750333705 A
Maintenance
2. If necessary, remove scraps of paper (1) in

the area of the cutter.
Figure 5-13: Removing scraps of paper from the area of the

cutter
3. Lock the cutter. Make sure that the two lock-

ing levers (1) are engaged.
1
1
1
Figure 5-14: Locking the cutter

01750333705 A
Maintenance
4. Close the cutter in the direction of the arrow

(1).
Figure 5-15: Closing the cutter 5.1.2
5.1.2 No power supply

If none of the three LEDs lights up and the printer does not execute any function, the reason may be a
failure in the supply voltage.
1. Check that the power supply connector and
the USB cable are fitted correctly (1).
1
1
Figure 5-16: Check that the power supply connection is fitted

correctly.
1. If you cannot locate an error cause, close the system, exit the product-specific software and contact
the Service department.

01750333705 A
Maintenance
5.1.3
5.1.3 Eliminating poor print quality
NOTE
If the print image deteriorates over time the cause may be a soiled thermal array.
This section describes how to clean the thermal array.
If this does not improve the print quality, please contact Service.
1. Activate the product-specific software (see "Basic Operation" chapter, "Calling the product-specific
software" section).
2. Open the system and access the receipt printer (for its position in the Productname please refer to
the chapter "Device Overview", for its accessibility, refer to the chapter "Basic Operation").
3. Interrupt the power supply by unplugging the power supply connector.
CAUTION
Risk of burns!
The print head could be hot. Wait a few minutes for print head to cool down if it has just
finished printing.
4. Open the presenter as described in the "Paper jam" section.

5. Press the green lever as far as possible and then raise the thermal printing unit in the direction of
the arrow.
6. Wipe off stains, dust or the like, on the heating element of the print head by using a soft lint-free
cloth moistened with pure isopropyl alcohol (e.g. ISOPADS).
7. Close the printing unit when Isopropyl alcohol has evaporated completely.
8. Connect the printer to the power supply unit (see section "Connections").
9. Close the system and exit the product-specific software. 5.1.4
5.1.4 Control mark recognition error

1. Activate the product-specific software (see "Basic Operation" chapter, "Calling the product-specific
software" section).
2. Open the system and access the receipt printer (for its position in the system, please refer to the
chapter "Device Overview", for its accessibility. refer to the chapter "Basic Operation").
3. Check if the paper roll is inserted incorrectly or if a paper roll without control mark was used.
4. Reinsert the paper (see "Inserting the paper roll" section).
5. Check that the control mark sensor is in the correct position (see the "Positioning the control mark
sensor" section).
6. Close the system and exit the product-specific software.

01750333705 A
Maintenance
5.2
5.2 Printer messages

The printer messages are displayed by the status LED on the receipt printer.
Depending on the application that is in use, printer messages can also be output to a display.
A printer message is displayed by the status LED flashing in a particular color. Each printer message is
characterized by a certain number of flashes. The flashing cycle is repeated every second or every two
seconds until the cause of the error has been eliminated.
NOTE
The printer determines automatically whether or not the error has been eliminated. If the
error has been eliminated, the respective error message disappears.
Example with 3 flashes:
0,5 s 0,5 s 1-2s
Figure 5-17: Example with 3 flashes

01750333705 A
Maintenance
5.2.1
5.2.1 PE LED and flashing diagram of ERROR LEDs
Status Description ERROR LED PE LED

Print head overheating* Temperature of the print off
head is too high.
Abnormal voltage Input voltage is too high. off
Abnormal voltage Input voltage is too low. off
Cutter error Cutter can’t work nor- off

mally.
Print head uplifting Print head is uplifted. off
Paper jam inside the Paper jam before cutting off

printer paper.
Mark error Can not find the marks. off
Paper jam in the presen- Paper jam after cutting off

ter paper.
Paper jam due to exter- Paper jam off

nal force
Auto paper loading error Auto paper loading error off
Position of paper head After powering on the

error printer, the print position
is not at the position in- off
tended for that purpose.
Data monitor error Data monitor timeout off
Paper end Paper-end-sensor no- flashing

tices paper end.
Shortage of paper Paper-low sensor de- illuminated

tects shortage of paper.
Normal stand-by status off
*A thermal resistor monitors the temperature of the print head. If this exceeds 65°C, then the short-circuit
fuse switches off the electricity supply and stops the printout.

01750333705 A
Maintenance
With retract function
Retract pre-warning Description ERROR LED PE LED

Retract output tray is al- Retract path sensor de- off
most full tects paper quantity
Retract output tray is full Retract path sensor de- off

tects overfilling

01750333705 A
Maintenance
5.3
5.3 Printer accessories

The following accessory comes with the printer. It can be found in a set included with the device.
5.3.1
5.3.1 Roller holders
Figure 5-18: Printer accessories roll holder

01750333705 A
Maintenance
5.4
5.4 Consumables
Please refer to the section "Consumables" in the chapter "Appendix" for information on ordering consum-
ables.
5.4.1
5.4.1 Paper products

Please refer to the following paper specifications for details on the paper quality.
5.4.2
5.4.2 Paper specifications
Inner diameter of paper roll 25.4 mm (1.0 inch)
External diameter of paper max. 260 mm (10.24")

roll:
Paper width: 80 mm / -1 mm, 76 mm / -1 mm

(3.15" / -0.4", 2.99" / -0.4")
Paper weight, min.: 48 g/m² +/-5%
Paper weight, max.: 80 g/m² (2.82192 oz/10.7639 ft²)

+/-5%
Paper quality: Topcoat thermal paper possible???
Paper type: Thermal paper rolls (thermal print

side outside
and inside)
Topcoat thermal paper: Ricoh

130LSB or equivalent???
48 g (1.69315 oz) paper: Mitsubishi

F5041 or equivalent???
Two-colored paper: Mitsubishi

LB690V or PB670???
Paper color: white
Paper thickness: 0.05 (0.001968503937") - 0.09 mm

(0.003543307087")
Paper smoothness (print Min. 300 Bekk sec.???

side):

01750333705 A
Maintenance
5.4.3
5.4.3 Receipt roll dimensions
Paper width: 76 mm (2.99"), 80 mm (3.15")
Paper weight, min.: 48 g/m2 - 80 g/m2 (1.69315

oz/10.7639 ft² - 2.82192 oz/10.7639
ft²)
Outer diameter of receipt max. 260 mm (10.24")

roll:
End of paper. not glued to roll sleeve
Inner diameter of roll sleeve: 25.4 mm (1.0 inch) + 1 mm (0.04

inch)
Roll sleeve material: Cardboard / plastic

01750333705 A
Maintenance
5.4.4
5.4.4 Control mark print
Opacity: 85% according to DIN 53 146
PCS value control mark: 70% according to DIN 66 236
Position: Left or right or both at the same

height
Reflection factor Ro: 70% according to DIN 53 145 part 1
5.4.4.1
5.4.4.1 Control mark dimensions
Mark height/width: All dimensions in the drawings in

mm
Mark color: Black, uncolored black
Black mark distance: min. 100 mm (3.94")
max. 210 mm (8.28")
Front (thermal print side)

min 100 / max 210
8
80
Figure 5-19: Control mark dimensions on the front side
1 Feeding direction
Back side
min 100 / max 210
8
80
5
18
Figure 5-20: Control mark dimensions on the back side
1 Feeding direction

01750333705 A
Maintenance
Printing area
80
72
4
Figure 5-21: Control mark dimensions of the printing area

01750333705 A
Maintenance
5.4.5
5.4.5 Preprinting the receipts

The receipts can be pre-printed on the front and on the rear in the gray area (see illustration).
If the receipts are pre-printed outside the specified area the PCS value must be less than 40%.
Front (thermal print side)
8,5
8,5
Figure 5-22: Preprinting the receipts, front side
1 Feeding direction Pre-printing
Back side
5
8
18
Figure 5-23: Preprinting the receipts, back side
1 Feeding direction Pre-printing

01750333705 A
DIEBOLD NIXDORF
5995 Mayfair Road | North Canton, OH 44720 | United States
© 2019 Diebold Nixdorf, Incorporated. All Rights Reserved.

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Receipt Printer TP31

CONFIDENTIAL – TRADE SECRET MATERIAL

CONFIDENTIAL – TRADE SECRET MATERIAL ii

2 Safety .......................................................................................................................................... 2-1

3 Description ................................................................................................................................. 3-1

4 Operation .................................................................................................................................... 4-1

5 Maintenance ............................................................................................................................... 5-1

CONFIDENTIAL – TRADE SECRET MATERIAL iii

CONFIDENTIAL – TRADE SECRET MATERIAL iv

CONFIDENTIAL – TRADE SECRET MATERIAL v

1.1 Usage of the Manual

1.2 Symbols used in this Manual

● Text following a dash represents an item in a list.

CONFIDENTIAL – TRADE SECRET MATERIAL 1-1

1.3 Section-specific Warning Notes

CONFIDENTIAL – TRADE SECRET MATERIAL 1-2

1.4 Signs, Labels and Symbols

Table 1-1: Warning signs used

General Warning of Warning of Warning of

Warning of Warning of Warning of Warning of

Table 1-2: Used mandatory signs

Use Use Use Use

CONFIDENTIAL – TRADE SECRET MATERIAL 1-3

2.1 General safety precautions for the system

CONFIDENTIAL – TRADE SECRET MATERIAL 2-1

CONFIDENTIAL – TRADE SECRET MATERIAL 2-2

• Never connect or disconnect data transmission lines during a thunderstorm.

CONFIDENTIAL – TRADE SECRET MATERIAL 2-3

2.1.1 Notes concerning installation

CONFIDENTIAL – TRADE SECRET MATERIAL 2-4

2.2 General safety precautions of the printer

CONFIDENTIAL – TRADE SECRET MATERIAL 2-5

CONFIDENTIAL – TRADE SECRET MATERIAL 2-6

3.1 Basic information

Figure 3-1: Overall view

CONFIDENTIAL – TRADE SECRET MATERIAL 3-1

3.2 Functional components and controls

Figure 3-2: Front View

1 Paper sensor 'Paper-low' 8 Presenter cover

3 Paper guide release 9 Receipt output (presenter)

4 Printer control panel / printer controller 11 Paper cutter release

5 Cutter 12 Paper infeed

CONFIDENTIAL – TRADE SECRET MATERIAL 3-2

Figure 3-3: Rear view

13 Cover release Presenter

14 Control mark sensor

15 Paper roll holder

CONFIDENTIAL – TRADE SECRET MATERIAL 3-3

Front view TP31R

Figure 3-4: Front view with retract function

1 Paper sensor 'Paper-low' 7 Presenter rocker

2 Paper infeed 8 Presenter cover

3 Paper guide release 9 Receipt output (presenter)

4 Printer control panel / printer controller 10 Retract motor

5 Cutter 11 Paper cutter release

6 Presenter release 12 Paper infeed

CONFIDENTIAL – TRADE SECRET MATERIAL 3-4

Rear view TP31R

Figure 3-5: Rear view with retract function

13 Cover release Presenter

14 Control mark sensor

15 Paper roll holder

CONFIDENTIAL – TRADE SECRET MATERIAL 3-5