Just to go over what we have discussed today,………………………

ex 2 let the patient know what happens next

I will review your progress after two weeks. (include a timescale, if mentioned on the cue card) What I
will do for you right away is...... (as suggested on the cue card)

ex 3 Ask the patient if there is anything else that they can be helped with.

I’m glad that I was able to help today. Is there anything else I can help you with? Or do you have any
questions/clarifications?

Steps involved when taking a patient’s history in OET Speaking

Establishing rapport

Begin with a nice greeting; introduce yourself and your role in a welcoming manner)

Questioning technique for gathering information: Use the cone technique for taking the history of the
patient- moving from open to closed questions.

Using verbal facilitation skills as Back channelling “I see, Go on” to encourage the patient’s responses

Using clarifying questions, where necessary. Could you elaborate more about the problems you have
been having? Could you describe your symptoms to me in a little more detail? I am sorry, but could you
please repeat that?

Summarizing the patient’s response to check the accuracy of the information

So, I’d just like to briefly summarize your history to be sure I have the details correct.…….. Is that right so
far?

THE BASICS

SHOWING COURTESY

o If you don’t mind, can you wait for some time to see the doctor
o If it’s okay with you, can you wait for some time
o Would you mind waiting just a few more minutes

If you do not know the answer

o Let me find that out for you