QUESTION NO 1: You need to analyze, by using good change management model, if the

change has been institutionalized at PPL.

1. Strategy:

We think they have a perfect strategy which they mentioned in the case (Exhibit 10), they mostly
implemented this strategy in the organization and achieving their goals. For-Example: Record
well drilled, improvement in output of gas in 2015-2016. But the main problem is that the next
CEO will allow to stay on this strategy?

Rating: 7

2. Structure:

The structure is totally centralized, top management takes the decision without any involvement
of the low management.

We think the organizational structure should be decentralized, lower management should be

involved in the decision making process.

Rating: 5

3. Systems:

They are using the best technical platform (SAP), which is the best ERP in the world right now
and it helps a lot in doing the work more efficiently. The training plan and performance
evaluation system was linked with SAP. On the other side they are using the best systems and
machinery in finding the reserves and drilling.

Rating: 9

4. Staff:

They have old and experienced staff which is very good for the company. The biasness in
performance evaluation is the problem. Some staff members have grudges on others.
Rating: 7

5. Skills:

The technicians and labor is highly skilled. They have proper trainings for the management area
and the technical area. On job development of skills, Skill trainings for the fresh graduate
students.

Rating: 8

6. Style:

Some senior executive were not happy when they treated all the employees equally. This was the
most negative point of the company before the Bokhari appointed as CEO.

Rating: 6

7. Shared Values:

The company should revise their core values. They were just focusing on the trainings,
performance, goals and equality. In our point of view they should look after the individual’s
values and norms.

Rating: 6
So the overall decision is that the change model is institutionalized.
QUESTION NO 2: You need to provide practical course of action that you can suggest to
PPL to get this change process institutionalized. Just consider yourself consultant.

Answer: As a consultant, the practical course of action is that:

Restructure the Job Description:

First look out the performance of the employees, restructure their job descriptions according to
their skills.

Trainings:

Give them proper training of the technical and soft skills.

Decentralized the Structure:

Discuss with top management that how much the decentralized organizational structure is
important and how it helps in the future.

Performance Evaluation:

After that the major task is the performance evaluation without any biasness and any personal
Grudges.