1. Greet a guest, introduce yourself, and offer a help.

(Put yourself in the department that

you want to work in).
…

2. Guest: Can I have a Caesar salad without croutons?

Staff : …

3. Guest: I would like to have extra soaps in the room, please.

Staff : …

4. Staff : (Offer some more coffee) …

Guest: Yes please. Thank you.

5. Guest: Would it be alright to leave my bag here?

Staff : …

6. Choose the correct respond.

Guest: Why is our order taking so long?

Staff : a. I’m sorry, I have no idea Sir.
b. I’ll check about it, and get back to you, Sir.
c. Let me tell the chef.

7. Choose the correct respond.

Guest: The water heater doesn’t seem to be working.

Staff : a. It was working, Mam.
b. Of course, Mam. I’ll be back with that item
c. I’ll attend to that immediately.

8. Use the right comparative.

Which sarong looks (good) …. ? The blue one or the green one?

9. Use the right comparative/superlative.

Renting a motorcycle is (cheap) …. ,and you can go …. (fast).
But a car is (convenient) ….

10 And 11

A. I really like that new suit of yours.
Where did you buy it?
B. Your new hair-do looks great,
Mam.
C. My compliment to the chef. The
pasta is delicious!
D. The room is spotless. Great job!
____ Thank you. We try our best to meet
your expectations.
____ Thank you, I’m glad you enjoyed it.
____ I appreciate it. Thank you.
____ I got it as a birthday present.

1
12. A guest has dropped her reading glasses and broke the frame. What can you advise her?
…

13. A guest just came from a very long flight. He said he couldn’t sleep very well. What do you
suggest?
…

14. What do you think about Sanur Beach and Kuta Beach? Use these words: quiet, crowdy,
young tourists, older visitors.
…

15 and 16

A. Thank you for the help with the bags.
B. Is there anything else I can help you
with?
C. You should see a doctor. That cut
looks really bad.
D. Have you considered taking
medicine?
____ You’re right maybe I should.
____ My pleasure, Mam.
____ No, thanks. You’ve done a lot.
____ Of course. But all pharmacy are closed
at this hour.

17. Explain step by step how to cook rice with a rice cooker.
…

18. List 3 phrases to ask someone to repeat himself/herself.

1. ...
2. ...
3. ...

19. What is a gift shop?

…

20. What can you do in a Business Center?

…

2
21. Can you tell me what date is today? …

22. What time is the lunch time in Baliwise? …

23. Put these seasons in the right order.

Winter; Summer; Spring; Authum/Fall
…

24. When you’re employed in a hotel, what job would you like to do? And why?
…

25. Fill in the blanks.

Staff: Good morning, Baliwise Hotel, Agnes is speaking. How _______ help you?
Guest: Yes, good morning. I would like ___________ Mrs. Surya.
Staff: I’m afraid Mrs. Surya is not available, Sir. Would you like to leave a _____?
Guest: no worry. I’ll ________ later.

26. Fill in the blanks.

How will you be paying today, Mam? Can you ___________ to my room?

Do you need a receipt, Sir? Yes/no ________

Would you like to charge it to your room? No, _________ with cash.

I don’t think the bill is right. I’m sorry, ___________

27 and 28

1. How may I help you today ____ It’s Rp 220.00, Sir.

2. Would you like some help finding ____ Yes, Mam. It is.
anything?

3. How much is this statue? ____ I’m looking for some souvenirs.

4. Is the tax included? ____ No thanks, I’m just looking.

29 and 30

3
29. You are at the blue arrow. Can you tell me how to get to the post office?
…

30. You are at the red arrow. How to get to the shopping center?
…

Good Luck!