QUESTIONNAIRE

Topic: A STUDY ON CONSUMERS PREFERENCE AND SATISFACTION TOWARDS

E-WALLET IN VYTHIRI TALUK

1. Name:
2. Gender: Male Female
3. Age:
15-25 26-35 36-50 50- Above
4. Educational Qualification:

Primary Secondary Higher

5. Occupation:
Govt./Private Employee Retired Home Maker
Student Self Employed Business
6. Where did you get information about E-wallet?
Internet Friends Social media T/V / Newspaper
Academic places

7. Which device do you use for making the payment via E-wallet?
Smartphone Computer Both

8. Which E-wallet do you prefer most of the time?

Paytm
Google Wallet Phonepe SBI Buddy
Mobiwik Others
9. How do you consider E-wallet against other sort payment methods?
Alternative choice Substitute Supportive instrument
10. What are your purposes of using E-wallet?
Money transfer Recharge utility &bill payment Online
shopping All the above
11. How often do you use E-wallet?
Daily Weekly Monthly Rarely

12. How long you are using an E-wallet?

Below 3 Months 3-6 Months 6months - 1 Year
Above 1 Year

13. What is the primary reason that first motivated you to use an E-wallet?
Discount/cashback premium offers cost saving quicker
checkout security To leave your physical wallet at home

14. Did you feel any initial difficulties for using an E-wallet?
Yes No
15. The cost of using E-wallet is higher than using other payment method.
Strongly Disagree Disagree Neutral Agree
Strongly Agree

16. How do you feel about speed of E-wallet transaction?

Quick Medium Slow Very Slow
17. How likely is it that your personal information will be stolen through using

E-wallet?

Very Unlikely Unlikely Neutral Likely

Very Likely
18. How likely are you to become a victim of transaction errors?
Very Unlikely Unlikely Neutral Likely
Very Likely

19. Did you lost any amount of money from account?

Yes No
20. Would you want to continue using E-wallet?
Very Likely Likely Neutral Very Unlikely
Unlikely

21. How do you rate the E-wallet service that you have used?
Very satisfied Satisfied Neutral Very Dis satisfied
Dis satisfied
22. Would you wish to refer your friend and relatives to use E-wallet?
Very Likely Likely Neutral Very Unlikely