Mandatory course: 2020-21

Code of conduct officer part 1

1. When bank of Baroda officer conduct came into force – 01-OCT-1976

2. What is meant by competent authority – it refers to person who appointed by board
3. Following general guideline applicable to bank employee –
a. Ensure and protect banks interest
b. Maintain good conduct and discipline
c. Ensure integrity and devotion
4. Which of the following guideline doesn’t not come under movable or immovable and valuable property
for officer employee – don’t give or take
5. Whom can officer employee shall report for every transaction concerning movable property owned or
held by them, if the value of such property exceeds Rs 25000 – competent authority

Code of conduct officer part 2

1. Taking up outside employment

a. Can’t accept payment
b. Can’t act as agent
c. If any family member engaged in business
2. Vindicating private character – 3months
3. Employee have to forthwith intimate the fact to the bank – permission to marry
4. Act is not part of talking up outside employment conduct – discipline and appeal
5. Employee should not incur debt at a race meeting The guidelines of employee conduct comes under -
lending and borrowing

Prevention of sexual harassment Part 1

1. Identify the action that can be construed for sexual harassment

a. Showing objectionable content
b. Forwarding an email you received
2. Rajesh often singles out the newest members in his team – Appropriate communication – language
3. Mukesh frequently goes out to parties – violated the caution against wrong signal policy
4. Is not part of ‘Be assertive, say no policy – Escalate all instances

Prevention of sexual harassment Part 2

1. Caution against wrong complain

a. You must file complain against colleague
b. You must never file complain against colleague
2. When an individual personal space is violated – Inform the person violating the space
3. Which of these supervisor responsibilities with reference to ensuring work environment
a. Assess the security
b. Communicate that any violation
c. Ensure that female staff, except in case of exigency
4. How many month must a complaint of sexual harassment to be reported - 3

KYC AML

1. Counterfeit Currency notes should be submitted to – FIU-IND

2. KYC AML CFT guidelines are issued under which of the following act – PMLA 2002
3. FD amount of Rs ____ and above , bank is required to obtain PAN or form 60 – 50000
 4. Which of the following is the key element of KYC – Cusotmer Acceptance, identification
5. Which is not one of the document from officially valid document as per RBI – post office id
6. Facilities Restriction on samm account – All of the above
7. For low risk customer, customer identification should be updated once un year – 10
8. As per simplified kyc, current limit for bsbda should not exceed – 100000
9. CTR should be complied and submitted – monthly
10. Customer are categorised in which following category – all of the above

BCSBI

1. If bank avail third party service for providing support, then third party will handle customer info with
different degree – False
2. Changes in interest rate of any product should be notified within how many days – 30
3. If customer wants to transfer active account to another branch, then what will u do
a. Transfer account within 30 days
b. Get self declaration on current address
4. What will u do in the event of delay or failure of executing instruction – Compensate customer
5. Premature withdrawl on deposit allowed – True
6. If customer wants bank to accept third party guarantor
a. Get confidential report on guarantor
b. Inform guarantor
7. A and B are joint holder, X is nominee and b dies, settlement of money will be done – Payable to A and
legal heirs of B jointly
8. Lonn details of customer are available to which institution – CIC and CERSAI
9. Bank should issue and activated and ready to Credit Card – False
10. If bank declare to shut down branch, then 2 months advance notice should be given - True

Customer retention policy

1. D 2. A 3. C 4. True 5. True 6. D 7. C 8. C 9. True 10. D

Social Media Policy

1. Bank’s Email id or other online tool should be avoided for ____ use – Personal
2. Which of the following can be considered to be necessary piece of information in order to avoid a
social media policy breach – All of the above
3. Always be aware of the bank’s service condition, statutory and regulatory guidelines, business ethics
etc, before randomly commenting on any issue – True
4. Objective for team barodians community page – all of the above
5. Team mate and co-workers should communicate and interact with each other gracefully without
crossing the line of basic - etiquettes

Information and cyber security Part 1

1. You should be aware of scam pages pretending to be official pages which may ask for _____ and then
send them to hackers – Personal Data
2. Never install of download any _____ from internet without written permission and validation by IT
department -Software
3. Email security risk includes attachment , scams , viruses – True
4. An email can contain infected attachment. if u ______ on a suspicious attachment, you risk infecting
system – Double tap/click
5. You should _____ reveal sensitive information about your company - Never
 6. ____acts as a security barrier between a company’s private network and all external public facing
networks – Firewall
7. User should avoid unsafe surfing and ____ to the configuration setting on the computer established by
the IT department – adhere
8. When you are not around, _____ the confidential papers or removable media – Lock Up
9. Which of the online source may contain virus – download files from internet or web pages
10. The term phishing is most closely associated with - Identity Theft

Information and cyber security Part 2

1. I should use same password for both my private email account and the company business login – False
2. Virus may play prank or stop computer from working, but nowadays theycompromise security in more
dangerous way-
a. Virus spread by email
b. Deleting data
c. Corrupting data
3. Which of the following statement depict good password practice – my cat older than 9
4. In order to avoid loss and ensure the confidentiality of electronic information – True
5. It is important to use _____ program and scan all external media before opening - Antivirus
6. Your computer is protected by firewall and antivirus, what you have to do to effectively protect
computer – All the response
7. As a good practice which one of the following should be followed – Password should be confidential
8. Which of the following statement is correct – All the response
9. How do you know whether your computer is infected by a virus – Unplug the network cable
10. What is the biggest security risk associated with internet surfing – Virus infection

Preventive Vigilance

1. According to prevention of vigilance act 2018, notwithstanding - 2 Year

2. What does audi alteram partem means – hear the other side
3. What does nemo debet esse judex in propria causa means – No one should be judge in own case
4. Which is not partof vigilance machinery – CTEO
5. What does the CVO report to MD and CEO – Administrative purpose
6. AGM and CM at ZO are posted with whose concurrence – CVO
7. When was a CBI cell exclusively deal with banks and security related fraud established – 1995
8. Which case entrusted to CBI – All of the above
9. PSB should report fraud cases involving amt Rs 3cr and above to CBI and below those to police - True
10. Top secret documents should be handed over to – Gazetted officer

Rajbhasa

1. How many languages are included - 22

2. Under Section 3(3) how many files should be issued bilungal – 14
3. Rajbhasa act came into force in which year – 1963-67
4. Lipi of hindi – Devnagri
5. Under act 1976 section 5 letter received in hindi should be replied in which language – Hindi
6. Rajbhasa ke karyanvayan k liye kon si baate important hai – all above
7. KA are to KA are – 100%
8. Package used in CBS for Hindi – Linguify
9. How many languages are there in our ATM – 9
10. Maharaj saiyaji rao award is given in which area – Art, Literature and Creativity