RN0134 NiceScreen Release 8.54.00.00

29/5/01 RN0134.
FM RN
NICEScreen Rel 8.5.4
NiceSCREEN Release 8.54.00.00

Version Identifiers
Product identifiers
• Logger: NiceScreen Logger 8.54.00.00 [for GA]
• Agent: NiceScreen Agent 8.54.00.00 [for GA]
Component Table
Compilation Date/
Component Version # Build #
Time Stamp
ScreenLogger 8.54.00 00 April 17, 2001

ScreenAgent 8.54.00 00 April 17, 2001
Playback Dll 8.70.10 15 Mars 13, 2001
(Slpbka32.dll)
Record Dll 8.70.10 15 Mars 13, 2001
(SlRec32s.dll)
Enhanced Test Agent 8.70.10 15 Mars 28, 2001
(Utility)
Agent Configuration 8.54.00 00 April 25, 2001
(Utility)
The technical materials and drawings herein contain PROPRIETARY INFORMATION and technical data that
are trade secrets of © NICE Systems 2001,CEM Division. All rights reserved.
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ScreenAgent
Environments
Operating Systems
ScreenAgent support the following OS Platforms:
• Win9x:Win95, Win95 OSR2, Win98, Win98 SE, Win ME.
• Win NT:Win NT 4.0 WS Service Pack 4,5,6a.
• Win 2000:Windows 2000 Professional.
3rd Party Products

Netopia
• Tb2RCInst.dll – Main installation DLL for the capture component.
Installs capture DLL’s according to the OS platform. Version 142, Dated from March 05,
2001.
Backward Compatibility
• No backward compatibility with ScreenLogger from earlier versions.
ScreenAgent 8.54 must be installed with ScreenLogger 8.54.
New Features and Enhancements

New Features
• Supports Microsoft Windows 2000 Professional.
• Supports Microsoft Windows ME.
• Supports three capture methods: Hooking, DirectDraw Scraper, GDI Scraper.
Enhancements
• New Capture Protocol (15).
• Supports three levels of compressions.
• Supports Caching of Screen Bitmaps.
• KF’s are sent from the ScreenAgent (instead of being created in the ScreenLogger).
The technical materials and drawings herein contain PROPRIETARY INFORMATION and technical data that are trade
secrets of © NICE Systems 2001,CEM Division. All rights reserved.
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Changes and Resolved Bugs

Changes
• Same executable for all OS Platforms (in contrast to NT_rec.exe and Agent_rec.exe in
version 8.5).
• Configuration parameters are now stored in the Registry (in contrast to Agent.ini file in
version 8.5).
• Capture component is a COM object.
• ScreenAgent supports only TCP/IP Networks.
Resolved Bugs
Module/ Fixed @
Severity Description Ref.#
Feature Version
1. Screen- Medium ScreenAgent doesn’t shut- 6709 8.54.0.1

Agent down correctly on Win NT
4.0 when Active Desktop is
activated (Active Desktop
object that is used to disable
the Wallpaper is not freed).
OS: Win NT 4.0
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Known Bugs and Limitations

Known Limitations
Module/
Feature
1. ScreenAgent WAD ScreenAgent cannot capture Activity in

Full Screen Dos. This is because the activ-
ity in Full screen Dos isn’t processed
through the Windows API.
2. Screen- WAD ScreenAgent cannot capture Activity in

Agent non-GDI windows (OpenGL,
Direct3D, MPEG Video). This is
because the activity is mapped directly
to the hardware and not through the
Windows API layer.
3. Screen- WAD ScreenAgent cannot operate correctly
Agent when installed with another Remote-
Control application (Except in
Win2k).Win9x/Win ME – ScreenAgent
will run, but misbehaviors may occur.
WinNT- ScreenAgent will not run.
4. Playback Minor Changing resolution on the Agent worksta- 5032
component tion (after a Record/Monitor session has
started) will not update the resolution in the
Playback window.
5. ScreenAgent Minor Win9x/ME only: When pressing the 5037
Ctrl+Alt+Del and staying in the “Close
program” window for more then 30 sec-
onds, If the Agent is Recorded/ Monitored
the connection will be closed. (ScreenLog-
ger Message: “Did not get any Msg in last
30 Sec”).
This is because while in the “Close pro-
gram” window, no packets are sent to the
ScreenLogger.
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Known Bugs
Module/
Feature
1. ScreenAgent Medium Changing to Full screen Dos while in 4628

Record/Monitor session- the ScreenAgent
will stop responding (all recording request
will be ignored until the ScreenAgent is
restarted).
OS: Win2k, Win NT.
Capture Method: DirectDraw Scraper.
2. ScreenAgent Medium The mouse cursor is captured twice, thus in 4631
(Problem the PB two joined cursors will be seen.
seen in PB/ OS: Win2k.
Monitor) Capture Method: DirectDraw Scraper.
3. ScreenAgent Medium Capturing Office 2000 with Hebrew inter- 4984
(Problem face, in the PB the menus will not be seen
seen in PB/ (you will see lines instead of text).
Monitor) OS: Win98 Hebrew enabled.
Capture Method: Hooking.
4. ScreenAgent Medium Capturing Office 2000 with Hebrew inter- 4993
(Problem face and inserting a “WordArt” item into a
seen in PB/ graph in Excel, in the PB you won’t see the
Monitor) item.
OS: Win95 Hebrew enabled.
5. ScreenAgent Medium Capturing the clock program, in the PB the 5035
(Problem “seconds pointer” won’t be visible and it
seen in PB/ will leave trails.
Monitor) OS: Win95, Win98, Win ME.
6. ScreenAgent Medium Pressing the Start->Programs and clicking 5036
(Problem the small arrow to display the “rarely used”
seen in PB/ programs menu, in the PB smeared lines
Monitor) will appear on the menu.
OS: Win ME.
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Module/
Feature
7. ScreenAgent Severe Capturing an Agent that uses the 5060

Pioen2000 application (Terminal server cli-
ent) and the color depth of the Screen is
>16Bit the user won’t have control of the
mouse when working in this window.
OS: Win95b.
Display Card: Matrox.Resolution: 800x600
or 1024x768.
8. Playback Medium When recording an agent that runs 5061
component Pioen2000 application, after some seconds
you will get an error in the Evaluator:
"Playback can not be performed due to sys-
tems problems" or screen logger is not
responding.
OS: Win95b.
9. ScreenAgent Minor Capturing a station with no movement on 5770
(Problem the screen, in the PB the mouse cursor
seen in PB/ won’t be visible until it is moved on the
Monitor) Host station.
OS: All OS platforms.
10. ScreenAgent Medium Capture will fail when capturing on a 5782
Win2k station that works with VGA mode
display driver.
OS: Win2k.
Capture Method: DirectDraw and GDI
Scraper.
11. ScreenAgent Minor Using an Animated cursor on the Host sta- 5783
(Problem tion, In PB you will see the cursor double.
seen in PB/ OS: All OS platforms.
Monitor) Capture Method: DirectDraw Scraper
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Module/
Feature
12. ScreenAgent Medium Capturing a Host station that uses 256 col- 5788
(Problem ors, in PB the first screen will have Yellow
seen in PB/ background. The problem disappears after
Monitor) the screen is refreshed.
OS: All OS platforms.Capture Method:
Hooking and Scraper.Desktop color: 256
colors.
13. ScreenAgent Medium Capturing a Host station with 32Bit colors 6432
(Problem and using the Paint Brush application, in
seen in PB/ the PB you will see smeared part on the
Monitor) drawing.
OS: Win95, Win98, Win ME.
14. Playback Medium Saving a Token as AVI, and playing it – the 3159
component mouse cursor is not visible.
Configuration
• The ScreenAgent configuration is resident in the Registry under the following key:
HKEY_LOCAL_MACHINE\\Software\\Nice Systems\\Nice Screen.
• The key contains the IP address of the ScreenLogger and the Extension of the
ScreenAgent. In addition it contains Desktop settings enforcements and Capture settings.
For a full description of the configuration keys please refer to the ScreenAgent 8.54 Setup
document.
• The default capture method is Hooking for WinNT, Win2k platforms, and DirectDraw
Scraper for Win9x, Win ME platforms.
• Changing the Scraper method from DirectDraw Scraper (default) to GDI Scraper: Change
the value of the “UseDirectDraw” key from “1” to “0”. The key is located in the
following location in the Registry:
HKEY_LOCAL_MACHINE\\Software\\Netopia\\Scraper.
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Installation
Installation Requirements
• Hardware specification:
Processor – Pentium 200 MMX or equivalent.
Memory – 32MB for Win9x/Win ME, 64MB for WinNT, 128MB for
Win2k.
• Network – TCP/IP.
• Administrator privileges at Install time.
• Supports the OS platforms specified in section 2.1.
Installation Instructions
• To run the standard installation, invoke the Setup.exe from the distribution
disks. You will be asked to enter the IP address of the ScreenLogger and the
Extension attached to the current station. The standard installation will
install the ScreenAgent with the default configuration.
• To change configuration before the installation, edit the Agent.ini file
resident in the distribution disks.
Upgrade Instructions
• To upgrade a station to use ScreenAgent 8.54 simply run the Setup.exe file
and follow the installation instructions. The Setup will extract the current
settings of the station, Uninstall the current ScreenAgent version and finally
will install the new version.
• Note: Do not uninstall the current ScreenAgent before the upgrade, doing so
you will loose the current settings of the Agent (Extension, ScreenLogger IP,
etc).
• When upgrading from a 1.6/8.5 versions the only settings that are saved are
the Extension and ScreenLogger IP address. When upgrading from an
earlier version of 8.54 (Beta versions) all the settings are saved.
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ScreenLogger
Environments
Operating Systems
• Microsoft Windows NT 4.0 Workstation Service Pack 6a.
3rd Party Products

• None.
Backward Compatibility
Compatibility with ScreenAgents
• ScreenLogger 8.54 can operate in a mixed environment that includes
ScreenAgents from versions 8.54, 8.5 and 1.6.
• Note: when working with 8.5, 1.6 ScreenAgents KF-Generator application
must run.
Compatibility with CLS

• ScreenLogger operates with CLS 8.5.
Compatibility with Universe Application

• ScreenLogger operates with Universe 8.5. The applications SP17 (or above)
must be installed on the Evaluators stations to support the new capture
protocol.
ScreenLogger Database compatibility

• ScreenLogger 8.54 Database is compatible with ScreenLogger Database 8.5
and 1.6. Upgrading from an earlier version then 1.6 will require Conversion.
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ScreenLogger/ScreenAgent Compatibility Matrix
ScreenAgent
0.9/ 1.0.5x 1.5x 1.6 8.5 8.54

1.01 [1.0.5-1.0.8] [1.5-1.501]
1.03 y y x x x x
ScreenLogger
1.5x [1.5-1.51] y y y y** y** x
1.6 y* y* y* y y x
8.5 y* y* y* y y x
8.54 y* y* y* y y y
• *Monitoring requests during an active recording will fail (by rejection from
either the ScreenLogger or the ScreenAgent).
• **Monitoring requests during an active recording will be rejected by the
ScreenLogger because this feature is not supported in previous versions.
New Features and Enhancements

New Features
• Supports ScreenAgent new protocol 15.
Enhancements
• KF’s are sent from the ScreenAgent side, and not created in the
ScreenLogger.
Notice: This only true with ScreenAgent 8.54. If ScreenAgent versions 8.5
and below are connected their KF’s will be generated in the ScreenLogger.
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Changes and Resolved Bugs

Changes
• ScreenLogger supports only TCP/IP Networks.
Resolved Bugs
• None.
Known Bugs and Limitations

Known Limitations
• The resolution on the ScreenLogger station MUST BE 256 colors.
Known Bugs
• None.
Configuration
• The ScreenLogger configuration parameters are stored in the SL.INI file.
The file can be edited after installation, or before installation (the file is
resident on the first installation disk).
• The default configuration of the ScreenLogger is to load the KF-Generator
when running. If the site contains ONLY 8.54 ScreenAgents then it’s safe to
disable the load of the KF-Generator (Parameter in the SL.ini file) and to
increase the max Data rate.
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Installation
Installation Requirements
• Hardware specification:
Processor – Pentium II 450Mhz or higher.
Memory – 128MB.
Disk Drive – SCSI III hard drives.
• Network – TCP/IP.
• Administrator privileges at Install time.
• Supports the OS platforms specified in section 9.1.
Installation Instructions
• Run Setup.exe from the distribution disks. You will be asked to enter the Id
of the ScreenLogger and the Id, IP Address of the Voice Logger. After the
files have been copied you will be asked if you want to run the Database
setup, Select Yes and follow the displayed instructions to create a new
Database.
• Configuration parameters are stored in the SL.ini file located in the
following path:
”C:\\ScreenRecord\\ScreenLogger”
Upgrade Instructions
Run the installation (as described in the above section). When you are asked if
you want to run the Database setup do the following:
• If you are upgrading from an earlier version of 8.54 (Beta versions) don’t
launch the Database Setup.
• If you are upgrading from a 1.6, 8.5 ScreenLogger and you don’t want to
expand the size of the Database, don’t launch the Database Setup.
• If you are upgrading from a 1.6, 8.5 ScreenLogger and you want to expand
the size of the Database, launch the Database Setup and select “Expand
existing database”.
• If you are upgrading from a previous version of the ScreenLogger and you
don’t want to keep the current Database (you want to create a new Database
and loose current data) – launch the Database Setup and select “Setup a new
database”.
• If you are upgrading from a 1.5 ScreenLogger or an earlier version, launch
the Database Setup and select “Convert”.
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RN0134 NiceScreen Release 8.54.00.00

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RN0134 NiceScreen Release 8.54.00.00

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29/5/01 RN0134.

NICEScreen Rel 8.5.4

NiceSCREEN Release 8.54.00.00

ScreenLogger 8.54.00 00 April 17, 2001

3rd Party Products

New Features and Enhancements

Changes and Resolved Bugs

1. Screen- Medium ScreenAgent doesn’t shut- 6709 8.54.0.1

Known Bugs and Limitations

1. ScreenAgent WAD ScreenAgent cannot capture Activity in

2. Screen- WAD ScreenAgent cannot capture Activity in

1. ScreenAgent Medium Changing to Full screen Dos while in 4628

7. ScreenAgent Severe Capturing an Agent that uses the 5060

NICEScreen Rel 8.5.4

NICEScreen Rel 8.5.4

3rd Party Products

Compatibility with CLS

Compatibility with Universe Application

ScreenLogger Database compatibility

NICEScreen Rel 8.5.4

ScreenLogger/ScreenAgent Compatibility Matrix

0.9/ 1.0.5x 1.5x 1.6 8.5 8.54

1.5x [1.5-1.51] y y y y** y** x

New Features and Enhancements

NICEScreen Rel 8.5.4

Changes and Resolved Bugs

Known Bugs and Limitations

NICEScreen Rel 8.5.4

NICEScreen Rel 8.5.4

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1.5x [1.5-1.51] y y y y y x