UPINGET Home List of Tools AvayaCDR CtiSVR ClintSVR BcmsSVR AstLogger CloudCDR

AvayaECHI AutoAnswer DMCCLogger Call Analytics AgentLight QueueLight Avaya Monitoring Tool

BCMSLight CMSLight AlarmLight

UPINGET
Programming Blog of www.upinget.com
stay updated via rss

CDR Capturing Tool for Avaya 9

Posted: August 7, 2012 in Avaya CDR

search this site

Introduction

RECENT POSTS

CallAnalytics 2.0.9 Released

DMCCLogger 1.0.5 Released

CallAnalytics 2.0.8 Released

CloudCDR 1.1.7 Released

AvayaCDR 1.5.21 Released

Follow
ARCHIVES

August 2019

July 2019

May 2019

April 2019

March 2019

February 2019

January 2019

December 2018
The AvayaCDR tool captures Avaya CDR data over TCP/IP connection and stores the data in a file. Then the data file is
November 2018
daily archived and moved to a directory at a time that defined by you. The program can convert the CDR data into CSV
October 2018
format or import them into database. Since the tool uses ODBC, database such as MySQL, MariaDB and MSSQL are
September 2018
supported. Moreover, the program can send the CDR data to Splunk which enables you to search CDR record by specific
August 2018 field name, generate reports and dashboards very easily. The following features are supported:
July 2018

June 2018 Writes CDR data to a local file, rotates to a new file by daily or monthly
May 2018
Writes CDR data to MySQL, MariaDB and MSSQL database
April 2018
Writes CDR data to a CSV file, rotates to a new file every day
March 2018

February 2018 Writes CDR data to Splunk

January 2018 Writes charge information for each CDR record

December 2017
Supports Names Lookup and logging
November 2017
Supports TCP and Reliable Session Protocol (RSP) connections
October 2017

August 2017 Downloads and Imports CDR data via Communication Manager or Session Manager SFTP interface

July 2017 Imports archived CDR data files and sends the data to database or Splunk
June 2017
Sends alert email to administrator when CDR link up down, DB up down or Splunk up down events
May 2017
Sends alert email to administrator when blacklisted number or country code found in the CDR data
April 2017

February 2017 Sends alert email to administrator when CDR data is received after office hour
January 2017 Acts as System Printer for Avaya Aura
December 2016
Supports Avaya Aura and IP Office
November 2016

September 2016
Supports Windows, CentOS 6.x, CentOS 7.x, Ubuntu 14.x, Ubuntu 16.x

August 2016 OVA File for Testing

July 2016

June 2016

May 2016

April 2016

March 2016

January 2016

December 2015

November 2015

October 2015
We have created a VirtualBox OVA file which you can deploy it to VirtualBox or VMware Workstation or Player for testing.
September 2015 After deploying the OVA file, please modify the following for your own environment. The OVA file for VMWare can be
July 2015 found here.
June 2015

May 2015 IP address of the CentOS VM

April 2015
Telnet to AvayaCDR console port 14004, update the program parameters for your environment
March 2015
Once the changes are completed, reboot the VM
February 2015

December 2014 The username and password of the OVA VM is

November 2014
OS : root/P@ssw0rd
October 2014

September 2014 MySQL: root/P@ssw0rd

August 2014 AvayaCDR console: tcpgate/tcpgate01

July 2014
Splunk URL: http://newIP:8000/
June 2014
Windows Installation
May 2014

April 2014
We have recorded a video for Windows 2012 and Windows 7, please watch the video for Windows 2012 (64 bit) and
March 2014
Windows 7 (32 bit) before the installation
February 2014
Download the Avaya CDR Capturing Tool zip file here or backup site.
January 2014

December 2013 Follow the steps below to install the software.

November 2013 Extract all the files into directory c:\program files\avayacdr
October 2013
Open Windows Command Prompt (run as System Administrator if you are using Windows 7 or above), enter the
September 2013
following commands to register the program as Windows Service
June 2013

March 2013
cd c:\program files\avayacdr
February 2013 avayacdr -i
October 2012 Open ODBC Data Source Administrator, create a System DSN called AVAYACDRCFG for Microsoft Access Driver
August 2012 (*.mdb) and select avayacdr.mdb which is located in the directory c:\program files\avayacdr
July 2012 Hint: make sure create a System DSN instead of User DSN, otherwise the program will startup without proper
parameters
CATEGORIES
If you are using 64 bit Windows OS, please use 32 bit ODBC Data Source Administrator
AgentLight

Analytics

Asterisk

Avaya CDR

BCMS

CMS

Daily Usage

DMCC

News

System Monitoring

TCP Gateway

TSAPI

META

Register

Log in Open the Access file, edit the value of parameter cdr_archive_dir, that is the location for archived files. E.g.
Entries RSS c:\\avayacdr\\
Comments RSS Hint: for the archive directory, make sure the format of double backslash (\\) is used because back slash is
WordPress.com escape character in c++.

You can edit the value of this parameter via the telnet console, the command is

update cdr_archive_dir c:\\avayacdr\\

Edit the value of parameter cdr_archive_time to to specify the time for file archive. E.g. 01:00

Hint: you can edit the value of this parameter via the telnet console, the command is

update cdr_archive_time 01:00

Start the Windows Service avayacdr

Telnet to localhost and port number 14004, enter username tcpgate and password tcpgate01 to access the
program console

Enter the following command in the program console to add a listening port for Avaya CDR. E.g. add port 5001

add tcp 5001 * * custom cdr

Hint: You need to configure Avaya to send CDR to this host and port number 5001

Hint: If your Avaya sends data by Reliable Session Protocol, enter the following command

add tcp 5001 * * custom rsp

Enter the following command, you will receive debug information

trace on asc
Enter the following command, you will get the help message

help
Enter the following command, you can perform the file archive immediately

archive now
Install Multiple Instances of AvayaCDR on the Same Machine

Follow the steps below if you want to install multiple copies of AvayaCDR on the same machine

Copy the AvayaCDR files to a different directory

Rename the AvayaCDR.exe file to different name, say AvayaCDR2.exe

Create a new DSN for local Access MDB file

Create a new DSN for remote DB

Open Windows Command Prompt, enter the following command to register the program as service with startup
argument

AvayaCDR2 -i -a AVAYACDRCFG2
Hint: register AvayaCDR2 as program service and use AVAYACDRCFG2 DSN

Stop all instances of AvayaCDR and start the new AvayaCDR instance

Telnet to localhost and port number 14004, enter username tcpgate and password tcpgate01 to access the
program console

Change the telnet port by the following command

update telnetport 14005

Restart the new AvayaCDR instance and update other parameters accordingly to your environment

The following parameters must be changed for the new instance of AvayaCDR to work properly

cdr_archive_dir

cdr_remotedb_dsn

Hint: if you want to store CDR data in another DB, you need to modify the cdr_remotedb_dsn
64 bit Windows System

For 64 bit Windows system, please follow the steps below

If AvayaCDR version >= 1.4.0, please download and install the Microsoft Visual C++ 2008 Service Pack 1
Redistributable Package MFC Security Update http://www.microsoft.com/en-hk/download/details.aspx?id=26368,
choose x86 version

If AvayaCDR version < 1.4.0, please download and install the Microsoft Visual C++ 2005 Service Pack 1
Redistributable Package MFC Security Update, http://www.microsoft.com/en-us/download/details.aspx?id=26347,
choose x86 version

Configure ODBC System DSN using

C:\Windows\SysWOW64\odbcad32.exe

Stop the Windows firewall because it enables by default and I don’t have time to figure out what ports are
required to open, you need to find it out yourself. AvayaCDR uses 14004 for telnet port. If you defined 5001 for
CDR data, you need to open this port in firewall as well.

Windows Uninstallation

Stop the Window Service avayacdr

Open Windows Command Prompt, enter the following commands to uninstall the program from Windows Service

cd c:\program files\avayacdr
avayacdr -u
Import CDR via SFTP interface

This feature is supported by AvayaCDR version >= 1.3.0

Open the Access file, edit the following parameters

cdr_archive_dirsftp
Hint: The archive directory for sftp CDR files. The default value is c:\\avayacdrsftp\\
cdr_sftpdir
Hint: The remote directory that contains the CDR files. The default value is /var/home/ftp/CDR/
Hint: For a chroot sftp directory, the value is ./
cdr_sftpfilenameprefix (depreciated)
Hint: The filename prefix for CDR files. The default value is S
cdr_sftplicensekey
Hint: The license key to activate this feature

Open the program console, add your sftp host by the following command

add sftp host port username password dir

Hint: host can be hostname or IP address

Hint: default port of SSH is 22

Hint: username that created by your administrator for CDR retrieval over sftp protocol

Hint: encrypted password for sftp user. Use genpass command to generate an encrypted password

Hint: if dir is empty, the program uses the directory that specified in cdr_sftpdir
Input the following command to test the connectivity of sftp

sftptest
Hint: Test sftp login using the parameters provided by the add sftp command
The program will connect to your sftp hosts by every 30 seconds and imports the data to a file or database

Writes CDR Data to MySQL or MSSQL Database

We have recorded a video for this section, please watch this video for the setup on AvayaCDR side and this for
database side

The AvayaCDR is a 32bit application, make sure you use 32bit ODBC driver and use 32bit ODBC admin tool to create
the DSN

In order to store CDR data directly to MYSQL or MSSQL, you need to define the following parameters

update parameter cdr_remotedb_dsn AVAYACDRDBCFG

Hint: the string AVAYACDRDBCFG is the system DSN for the remote CDR database

Hint: the following screen dump as an example for MySQL system DSN

update parameter cdr_remotedb_username avayacdr

Hint: the string avayacdr is the username used to access the CDR database

genpass
Hint: use this command to generate an encrypted password

update parameter cdr_remotedb_passwd encrypted-password-generated-from-genpass-command

Hint: copy the encrypted password from the genpass command

update parameter cdr_remotedb_table tAvayaCDR

Hint: the string tAvayaCDR is the table name of the CDR database that stored the CDR data

You also need to define mapping of CDR data items to the table column names of your database. If you use
“customized” format, add paramcdr definitions according to your format. If you use “unformatted” format, please
refer this document to define the paramcdr definitions.

add paramcdr 1 date 6 id_date text

Hint: this command maps Avaya CDR data item 1 (date) that is 6 character long to CDR database table
column name (id_date) and its data type is text

mmddyy” or “ddmmyy” or “yymmdd” if you want to send the data to Splunk as well.
Hint: use “

add paramcdr 2 space 1

Hint: this command maps Avaya CDR data item 2 (space) that is 1 character long, no mapping between the
CDR database table

add paramcdr 3 time 4 id_time text

Hint: use “hh:mm” if you want to send data to Splunk as well.

add paramcdr 4 space 1

add paramcdr 5 duration 4 id_duration number
Hint: this command maps Avaya CDR data item 5 (duration) that is 4 characters long to CDR database table
column name (id_duration) and its data type is integer

Hint: use “ seconds” or “minutes” or “6s” if you want to use the duration to calculate telecom charge
Hint: if your paramcdr is sec-dur, use “seconds” to convert the values to number of seconds

Hint: use “h:mm:ss” if you simply want to display a readable string to user

Hint: use add paramcdr for other mappings.

Hint: make sure Avaya side end with line-feed because the program use it as terminator for each
CDR record

disp paramcdr
Hint: this command shows the mapping table

Hint: the following screen dump is my mapping, yours maybe different.

reload
Hint: this command will reload the configuration and create the database connection according to the new
parameters.

trace on asc
Hint: this command turns on debug messages for database logging

Convert CDR data into CSV file format

In order to parse the CDR data and convert each record to CSV format, paramcdr must be defined
Use the console command add paramcdr to map your Avaya CDR data. For example,

add paramcdr 1 date 6

add paramcdr 2 space 1
add paramcdr 3 time 4
…

Check if a parameter called “cdr_convertcsv” is set to “true” in the tParameter table. Or do it via program console

update parameter cdr_convertcsv true

reload
Splunk Integration

We have created a video for Splunk Logging, you can watch the video before the configuration

Use console command paramcdr to map your Avaya CDR data. For example,

update parameter cdr_dateformatseparator –

Hint: Use the date format separator to separate day, month and year

Hint: Splunk need to know the date time in order index the CDR data

add paramcdr 1 date 6 id_date mmddyy

Hint: Tells AvayaCDR the date format of CDR data, when cdr_dateformatsepartor is defined, the value will
become “mm-dd-yy” which Splunk can recognize and import into it’s supported format

add paramcdr 2 space 1

add paramcdr 3 time 4 id_time hh:mm
Hint: Tells AvayaCDR to convert the time to hh:mm format which Splunk can recognize and import into it’s
supported format

Update parameter “cdr_splunkhost”, for example

update parameter cdr_splunkhost 192.168.1.100

Update parameter “cdr_splunkport”, for example

update parameter cdr_splunkport 5100

Reload the configuration

reload
Latest version of AvayaCDR supports backup Splunk configuration, please edit the following parameters

update parameter cdr_splunkbackuphost 192.168.1.101

update parameter cdr_splunkbackupport 5200
reload
Splunk Integration using HTTP Event Collector

Follow this guide to enable HTTP Event Collector in Splunk

Create a token specific for AvayaCDR application, copy the token after its creation, it is suggested to create a token
for each specific application and link the token to it’s index

Update the parameter cdr_splunkhectoken using the newly created token

update parameter cdr_splunkhectoken new_created_token

Update the parameter cdr_splunkhecurl using your site specific Splunk url

update parameter cdr_splunkhecurl https://input-SPLUNKCLOUDHOST:PORT/services/collector

Hint: Reference this guide to find out the Splunk HEC url

Update the parameter cdr_splunkprotocol to use HTTP Event Collector

update parameter cdr_splunkprotocol hec

Update the parameter cdr_splunkhecchannel using the newly create token

update parameter cdr_splunkhecchannel new_created_token

Update the parameter cdr_splunkdataformat to use JSON format

update parameter cdr_splunkdataformat json

Reload the configuration

reload
If insert to Splunk failure, the data will be written to a local file called splunk_err.txt. You can upload the data to
Splunk manually using curl command

curl -k https://input-SPLNKCLOUDHOST:8088/services/collector/event -H “Authorization: Splunk

token_generated_from_Splunk” -H “X-Splunk-Request-Channel: token_generated_from_Splunk” -H
“Content-Type: application/json” –data @splunk_err.txt
Charge Logging

To turn on Charge Logging, you should define the following parameters

cdr_charge_ditem_duration
Hint: this is the Avaya duration data item name in the CDR string

cdr_charge_dbcol_subtotal
Hint: this is the database column/field name for the charge total

cdr_charge_dbcol_currency
Hint: this is the database column/field name for the charge currency

cdr_charge_dbcol_writetime
Hint: this is the database column/field name for the time of the charge record

cdr_charge_dbcol_description
Hint: this is the database column/field name for the description of the charge rate

Add your rate one by one by the “add rate” command, for example

add rate 186 dialed-num 0.1 usd minute mobile call

Hint: if dialed-num matched pattern 186, calculate the charge by 0.1/minute

add rate 354 code-used 186 dialed-num 0.3 usd minute fixed line
Hint: multiple data items will be matched to calculate the charge

Names Lookup

AvayaCDR can lookup CDR data items and logs the mapped names to database and Splunk

To enable names lookup, first define the mapping of target data item name to database or Splunk field name, use the
“add paramdict” command for the definition
add paramdict calling-num calling_name
add paramdict called-num called_name
To define the mapping of number to its naming, use the “ add dict” command
add dict * 52001 David
add dict * 50002 John
Extended Logging

Extended Logging is supported by latest version of AvayaCDR, please add/update the following parameters to enable
extended logging.

update parameter cdr_extlog_sourceip pbxIP

Hint: The IP address of PBX that sends the CDR will be logged and the field name id database or Splunk is
called “pbxIP”

update parameter cdr_extlog_timestamp timestamp

Hint: The time at which the CDR data is received is logged to database or Splunk. This parameter specify the
field name of the time stamp in database or Splunk.

Update parameter cdr_extlog_sourceinfo true

Hint: Information in the remark field of command “add tcp…” are sent to database or Splunk.

AvayaCDR as Avaya System Printer

You can configure AvayaCDR as System Printer for Avaya, thanks Patrick Prevoo sharing the following screens

Imports CDR Data to Database or Splunk from Archived File or Directory

Follow the section of Writes CDR Data to MySQL or MSSQL Database or Splunk Integration to define the
necessary parameters first

Open the program console and enter the following command to import archived data

import cdrfile c:\\avayacdr\\cdr20141027001.txt

Hint: import single file

import cdrdir c:\\avayacdr\\

Hint: import whole directory

System Notification Email

The program sends email notification when error occurred. Errors included CDR link down, remote DB down, etc.

Edit the value of parameter tg_emailserverip to define the IP address of your email server.
Edit the value of parameter tg_emailsmtpport to define the SMTP port number of your email server. The default
value is 25.

Edit the value of parameter tg_emailusername to define the username of email agent which is responsible to send
notification emails.

Telnet to localhost and port number 14004, enter username tcpgate and password tcpgate01 to access the
program console. Type genpass in the program console to generate an encrypted password string for the email
agent, copy the string for later use.

Edit the value of parameter tg_emailpasswd to define the password of the email agent. The password should be in
encrypted format, you can use console command genpass to generate the encrypted password.

Edit the value of parameter tg_emailsenderdisplay to define the display name of the email agent.
Edit the value of parameter tg_emailauth to define whether authentication is required between your AvayaCDR
machine and the email server. When your email server trust your machine, set it to false, otherwise set it to true.

Edit the value of parameter tg_emailssl to define whether SSL communication is required for the SMTP session. The
default value is false, set it to true when SSL is required.

Enter the following command in the program console to add your email address

add email service@upinget.com

Hint: Replace my email address to yours

Enter the following command to test the configuration

test email

Email Alert for Blacklisted Number

This feature is supported by AvayaCDR version >=1.3.1

To define dialed number in the blacklist number pattern, enter the following command in the program console

add blacklistnumber 911 dialed-num AlertWhoDial911

Hint: The number 911 is the pattern that we defined as blacklisted number

Hint: The dialed-num is the data item name that we defined in the paramcdr table

Hint: AlertWhoDial911 is the description text for this number pattern

To define calling number in the blacklist number pattern, enter the following command in the program console

add blacklistnumber 24682468 calling-num Competitor

Hint: The number 24682468 is defined as blacklisted number

Hint: The calling-num is the data item name that we defined in the paramcdr table

Hint: Competitor is the description text for this number pattern

To add blacklist country code, enter the following command

add blacklistnumber +123 called-number Blacklist Country +123

add dialprefix 001
When country code is defined, the dial prefix will be compared

You need to define email function parameters, please refer to section “System Notification Email” for more
information.

Email Alert for Non-Office Hour Calls

This feature is supported by AvayaCDR version >= 1.5.13

To enable this feature, enter the following command in the program console

update parameter cdr_nonofficehouralert true

update parameter cdr_officehourstart 9
update parameter cdr_officehourend 21
reload
CentOS 6.x Installation Guide

We have recorded a video for CentOS installation, you can watch the video before the installation

The following is for CentOS 6 only, the commands can be found in the centos6/installation.txt file

The executable file of 32bit version is “avayacdr”, the 64bit version is “avayacdr64”

Install the following packages

yum install mysql-server mysql libssh2

yum install mysql-connector-odbc unixODBC

Config and start MySQL

chkconfig mysqld on

service mysqld start

Create database and user

mysql -u root -p

create database avayacdr;

create user 'tcpgate'@'localhost' identified by 'tcpgate';

grant all on avayacdr.* to 'tcpgate'@'localhost';

flush privileges;

quit

mysql -h localhost -u tcpgate -p avayacdr < avayacdr.sql

Copy the following to /etc/odbc.ini file

[AVAYACDRCFG]
Description = MySQL connection to AvayaCDR
Driver = MySQL
Server = localhost
Port = 3306
Database = avayacdr

[AVAYACDRDBCFG]
Description = MySQL connection to AvayaCDR
Driver = MySQL
Server = localhost
Port = 3306
Database = avayacdr

Create user and copy files

useradd avayacdr

mkdir /usr/local/avayacdr

cp avayacdr /usr/local/avayacdr

chmod +x /usr/local/avayacdr/avayacdr

chown -R avayacdr.avayacdr /usr/local/avayacdr

mkdir -p /var/log/avayacdr/archive/sftp

chown -R avayacdr.avayacdr /var/log/avayacdr

Auto start the daemon after server reboot

echo "rm -f /tmp/avayacdr.log" >> /etc/rc.local

echo "su avayacdr -c '/usr/local/avayacdr/avayacdr'" >> /etc/rc.local

CentOS 7.x Installation Guide

The following is for RedHat/CentOS 7 64 bit OS only, other Linux distribution is similar

Login as root and execute the following commands

Disable SELINUX and stop firewall

sed -i 's/\(^SELINUX=\).*/\SELINUX=disabled/' /etc/selinux/config

systemctl disable firewalld

systemctl stop firewalld

reboot

Install the MySQL 8.x

sudo rpm -Uvh https://dev.mysql.com/get/mysql80-community-release-el7-1.noar

sudo yum --enablerepo=mysql80-community install mysql-community-server
sudo service mysqld start
grep "A temporary password" /var/log/mysqld.log
mysql_secure_installation

Install the following packages

yum install telnet libssh2

yum install mysql-connector-odbc unixODBC

Config and start MySQL

systemctl enable mysqld

systemctl start mysqld

Create database and user

mysql -u root -p

create database avayacdr;

create user 'tcpgate'@'localhost' identified by 'P@ssw0rd';

grant all on avayacdr.* to 'tcpgate'@'localhost';

flush privileges;

quit

mysql -h localhost -u tcpgate -p avayacdr < avayacdr.sql

Copy the following to /etc/odbc.ini file

[AVAYACDRCFG]
Description = MySQL connection to AvayaCDR
Driver =MySQL ODBC 8.0 ANSI Driver
Server = localhost
Port = 3306
Database = avayacdr

[AVAYACDRDBCFG]
Description = MySQL connection to AvayaCDR
Driver =MySQL ODBC 8.0 ANSI Driver
Server = localhost
Port = 3306
Database = avayacdr

Create user and copy files

useradd avayacdr

mkdir /usr/local/avayacdr

cp avayacdr64 /usr/local/avayacdr

chmod +x /usr/local/avayacdr/avayacdr64

chown -R avayacdr.avayacdr /usr/local/avayacdr

mkdir -p /var/log/avayacdr/archive/sftp

chown -R avayacdr.avayacdr /var/log/avayacdr

Auto start the daemon after server reboot

echo "rm -f /tmp/avayacdr.log" >> /etc/rc.local

echo "su avayacdr -c '/usr/local/avayacdr/avayacdr64 -u tcpgate -p 40UIt9O3PqtwsSn+Wx6pig==

chmod +x /etc/rc.local

Ubuntu 14.04 Installation Guide

We have recorded a video for Ubuntu installation, you can watch the video before the installation

The following is for Ubuntu 14.04 only, the commands can be found in the ubuntu/installation.txt file

The executable file of 32bit version is “avayacdr”, the 64bit version is “avayacdr64”

Install the following packages

sudo apt-get install mysql-server mysql-client

sudo apt-get install libmyodbc unixodbc unixodbc-bin

sudo apt-get install libssh2-1 openssl unrar

Create database and user

mysql -u root -p

create database avayacdr;

create user 'tcpgate'@'localhost' identified by 'tcpgate';

grant all on avayacdr.* to 'tcpgate'@'localhost';

flush privileges;

quit

mysql -h localhost -u tcpgate -p avayacdr < avayacdr.sql

Copy the following to /etc/odbcinst.ini file for Ubunt 64bit

[MySQL]
Description = ODBC for MySQL
Driver = /usr/lib/x86_64-linux-gnu/odbc/libmyodbc.so
Setup = /usr/lib/x86_64-linux-gnu/odbc/libodbcmyS.so
UsageCount = 1

Copy the following to /etc/odbcinst.ini file for Ubunt 32bit

[MySQL]
Description = ODBC for MySQL
Driver = /usr/lib/i386-linux-gnu/odbc/libmyodbc.so
Setup = /usr/lib/i386-linux-gnu/odbc/libodbcmyS.so
UsageCount = 1

Install the ODBC driver

sudo odbcinst -i -d -f /etc/odbcinst.ini

Copy the following to /etc/odbc.ini file

[AVAYACDRCFG]
Description = MySQL connection to AvayaCDR
Driver = MySQL
Server = localhost
Port = 3306
Socket = /var/run/mysqld/mysqld.sock
Database = avayacdr

[AVAYACDRDBCFG]
Description = MySQL connection to AvayaCDR
Driver = MySQL
Server = localhost
Port = 3306
Socket = /var/run/mysqld/mysqld.sock
Database = avayacdr

Install your system DSN

sudo odbcinst -i -s -l -f /etc/odbc.ini

Create user and copy files

sudo useradd avayacdr

sudo mkdir /usr/local/avayacdr

sudo cp avayacdr /usr/local/avayacdr

sudo chmod +x /usr/local/avayacdr/avayacdr

sudo chown -R avayacdr.avayacdr /usr/local/avayacdr

sudo mkdir -p /var/log/avayacdr/archive/sfp

sudo chown -R avayacdr.avayacdr /var/log/avayacdr

Auto start the daemon after server reboot, add the following before ‘exit 0’ to /etc/rc.local file

rm -f /tmp/avayacdr.log

su avayacdr -c '/usr/local/avayacdr/avayacdr'

Ubuntu 16.04 Installation Notes

Follow this guide to install MySQL ODBC driver “libmyodbc” on Ubuntu 16.04

Avaya (PBX side) CDR System Parameters Screen (Reference ONLY)

The following screen dumps are cdr configuration of my site, yours maybe different.

Make sure Reliable Protocol is set to n if you simply use TCP to transmit CDR data

I use standard 5331 port, so I enter the following command in the program console

add tcp 5331 * * custom cdr

If you want to use Reliable Session Protocol, enter the following command

add tcp 5331 * * custom rsp

Support and License

Please contact upinget.com for support and license

Share this:

 Twitter  Facebook

Like

Be the first to like this.

Comments
Peter says:
December 31, 2018 at 7:42 am

Can I install Avaya CDR on CentOS 7?

Reply

Peter says:
December 31, 2018 at 7:43 am

Just saw that I can, thank you

Reply

Peter says:
January 2, 2019 at 2:48 am

Following your guide video on how to install AvayaCDR. When I arrive at telnet to localhost 14004 I get connection
refused.
What am I doing wrong?

[avayacdr@myhostname ~]$ telnet localhost 14004

Trying ::1…
telnet: connect to address ::1: Connection refused
Trying 127.0.0.1…
telnet: connect to address 127.0.0.1: Connection refused

Reply

Peter says:
January 2, 2019 at 5:09 am

I have a valid license key but I am now trying to move from CentOS 6 to 7, but stuck with not being able to
telnet to port 14004

Reply

Peter says:
January 2, 2019 at 5:25 am

Turns out the process is listening on port 14001instead of 14004.

I can telnet now, however when entering login tcpgate and password tcpgate01 I get “Connection closed by
foreign host” and can’t proceed.
What’s the password and where was it actually set?
tcp 0 0 0.0.0.0:14001 0.0.0.0:* LISTEN 3666/./avayacdr64

upinget says:
January 2, 2019 at 7:06 am

The guide is updated to include CentOS 7.x installation. You need the latest version of AvayaCDR files in
order to work for CentOS 7.x.

Gerhard van der Merwe says:

June 11, 2019 at 1:14 pm

This app used to work like a dream since 2014. All of a sudden since last week it has stopped automatically
archiving the file daily. I have restarted, upgraded, checked DB entries, but still no luck. Any advise?

Reply

gerhardvdm2015gerrrie says:
June 11, 2019 at 1:15 pm

This app used to work like a dream since 2014. All of a sudden since last week it has stopped automatically
archiving the file daily. I have restarted, upgraded, checked DB entries, but still no luck. Any advise?

Reply

upinget says:
June 11, 2019 at 1:19 pm

You can ask support if you have purchased the “1 Year Email Support Services”. Please contact
service@upinget.com.

Reply

Leave a Reply
Enter your comment here...

TcpGate Routing Manager for Avaya

Blog at WordPress.com.