Final Internship Report - PES1PG19MB116 - Pavan M

DEPARTMENT OF MBA
A Report on
Internship at Shriram Life Insurance
BY
PAVAN.M
PES1PG19MB116
Submitted to
PES UNIVERSITY, Bengaluru
In partial fulfilment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION
Under the guidance of
INTERNAL GUIDE EXTERNAL GUIDE

Dr. Biplab Sarkar Munagala Naga Anudeep
Associate Professor Relationship Manager
PES University Shriram life Insurance
MBA Program (Batch: 2019-21)

PES University
100 Feet Ring Road, BSK III Stage
Bangalore - 560 085
100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

26721983/26722108www.pes.edu
DEPARTMENT OF MBA
Evaluation of Report
ISA
Name of First Internal Evaluator: ___________________________________
Signature with Date: ___________________________________
ESA
Name of Internal Examiner: ___________________________________
Name of External Examiner: ___________________________________
Affiliation: ___________________________________

26721983/26722108www.pes.edu
DEPARTMENT OF MBA
CERTIFICATE
This is to certify that Mr. Pavan.M bearing SRN: PES1PG19MB116, is a Bonafede student of
Master of Business Administration of the PES University (Batch), Bengaluru.
We confirm that the Internship report at Shriram Life Insurance Limited – Digital Business
Channel is authored by him under the guidance of Dr. Biplab Sarkar, in partial fulfilment of the
requirements for the award of the degree of Master of Business Administration of PES
University, Bengaluru, Karnataka.
Dr. Biplab Sarkar
Internal Guide
Signature
Veena A, PhD
Department Chairperson
Signature & Seal
Date:

26721983/26722108www.pes.edu
DEPARTMENT OF MBA
DECLARATION
I Pavan.M hereby declare that the Internship report with reference to Shriram Life Insurance is
prepared by me under the guidance of Dr Biplab Sarkar of M.B.A Department, PESU and external
assistance by Munagla Naga Anudeep, Relationship Manager, Shriram Life Insurance
I also declare that this Internship work is towards the partial fulfilment of the University
regulations for the award of degree of Master of Business Administration by PES University. I
further declare that this Internship report is based on the original study undertaken by me after
undergoing an internship for a period of 11 weeks from 17/11/2020 to 31/11/2020 and has not
been submitted for the award of any degree/diploma from any other University/Institution.
Signature of Student
Date: 29-01-2021

26721983/26722108www.pes.edu
DEPARTMENT OF MBA
ACKNOWLEDGEMENT
It’s a privilege to be associated with Shriram Life Insurance, one of the most respected and
dominant life insurance sectors. This acknowledgement is not only the means of formality, but
to me, it is a way by which I am getting the opportunity to show the deep sense of
appreciation and commitment to every one of the general populations who have given me
motivation, direction and help during the planning of the project
At the very outset, I would like to express my gratitude from bottom of my heart to
Mr Vikas Surendran, Channel Head - Digital SO at Shriram Life Insurance, Mr.Munagala Naga
Anudeep, Relationship Manager for giving me the opportunity to do my Summer Internship
Project in this esteemed organization. Their guidance and co-operation helped me to get a
better understanding of the tasks performed at the organization.
I owe the enormous intellectual debt towards PES University, who helped to provide me the
opportunity to undergo my Summer Internship Project in Shriram Life Insurance and my
faculty guide, Dr. Biplab Sarkar for guiding and helped me in preceding my project work, which
ultimately resulted in successful completion of the project. But last not the least I am thankful
to my parents, friends and all well-wishers for blessing me for my success.

26721983/26722108www.pes.edu
DEPARTMENT OF MBA
Table of Contents
Chapter 1 1.1. Introduction to corporate Internship: Orientation about the

company and about the functional areas
1.2. Nature of business
1.3. Product/Services profile
1.4. Area of operations
1.5. Ownership pattern
1.6. Competitors information
Chapter 2 2.1. Managerial structure

2.2. Style
2.3. Organizational Skills
2.4. Strategy
2.5. Staff
2.6. Study of Systems and processes
2.7. Organizational shared value
Chapter 3 • Summary of job assigned in the company and learning outcome of the
same (1 page)
• Week wise job assigned in the company and learning outcome of the
same (1/2 page per week)
Chapter 4 Weekly and Monthly progress report

Bibliography

26721983/26722108www.pes.edu
A Report on Internship at Shriram Life Insurance Company
CHAPTER 1
1.1. Introduction to Corporate Internship
About Shriram Group:
Shriram Group is an Indian conglomerate founded on 5 April 1974 by Ramamurthy

Thyagarajan, AVS Raja and T. Jayaraman. They have their headquarters in Chennai, Tamil
Nadu, India.The group had its beginning in chit funds business and later on entered the lending
business through Shriram Transport Finance (Commercial Vehicle Finance) and Shriram City
Union Finance (Consumer and MSME Finance). In 2018, the company forayed into metallurgy
by setting up a unit in Odisha.
Shriram Group’s businesses have made great efforts to serve the largest number of common
people through its pioneering and customized financial services. For more than three decades
the tireless efforts for facilitating financial access to small and medium entrepreneurs through
loans and chits has carved a niche for the Shriram Group across India.
ABOUT SHRIRAM LIFE INSURANCE:
Shriram Life Insurance was incorporated in 2005 and it commenced business in 2006. Since the
first year of operations, the company made profits in the first three consecutive years-becoming
the only private life insurer to have achieved the distinction. Compared to industry peers after
7 years of operation, Shriram Life insurance was the most profitable life insurance company in
the country. The company’s performance stands out in efficient use of capital and low cost of
operations.
Life insurance arm of Shriram Group has carried forward the group philosophy of financial
inclusion by penetrating the unexplored segments. Shriram Life has significantly focused on
Inclusive growth by taking life insurance to the section where it is needed the most
The AAM AADMI ‘(Common Man) Sanlam, the second largest insurer in South Africa and Shriram
‘s Insurance partner, is working closely with the group to take the Insurance Businesses to the
next level in the coming years.
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DEPARTMENT OF MBA, PES UNIVERSITY
About Shriram (HISTORY)
Shriram Life Insurance, made profits in the first three consecutive years — becoming the only
private life insurer to have achieved the distinction. Compared to industry peers after 10 years
of operation, Shriram Life insurance was the most profitable life insurance company in the
country. The company’s performance stands out in efficient use of capital and low cost of
operations. In line with group philosophy, Shriram Life has significantly focused on Inclusive
growth by taking life insurance to the section where it is needed the most — The ‗AAM AADMI
‘(Common Man). The Founders have always maintained a firm focus in the rural market since
they put their first step in 1974 towards building the group.
The standing committee of Parliament on Insurance, Headed by Honourable member of Rajya-

Sabha Dr. Maya Singh has applauded Shriram Life ‘s sincerity towards business through socially
weaker segment and policies sold in rural areas. Shriram Life generates more than 40% of its
business through the segment, again a confirmation of the business model. The company also
has an outstanding Underwriting Record; Underwriting Profits have emerged every year without
a break. Shriram Life was awarded the best ―Underwriting Initiative of the Year II Stars of the
Industry awards by 94.3 My FM ‘for innovation in relaxing the underwriting standards to suit the
customer base. The Company is poised to make further growth and achieve bigger milestones
in the years to come.
INDUSTRY PROFILE
Life insurance industry in India is one of the fastest growing industry. There are 24 life
insurance companies running currently in India in which Life Insurance Corporation (LIC) is the
only public sector company and the rest 23 are private sector where all this companies are
regulated by the Insurance Regulatory And Development Authority (IRDA). Private life
insurance companies got access to life insurance business in the year 2000 and most of the
private life insurance are tie up with the international insurance companies for their life
insurance charge.
Gross premium collected in FY18 was up to Rs.5.53 trillion and life insurance penetration in
India has increased to 2.76% in FY17-18 in terms of premium collected as % of GDP. Premium
from new life insurance business is increasing 3.66 % year after year to Rs.1.09 trillion.
The 23 private sector life insurance companies saw growth accelerated to 19.15% from 17.40%
in 2016-17 where government owned life insurance company saw the dip 5.90% from 12.78%
this results in LIC market share come down to 69.33% from 71.82% at the same time private
companies increased their market share to 30.64% from 28.19%.
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FUNCTIONAL AREAS
➢ FINANCE DEPARTMENTS
Something must be directing the how of economic activity and facilities its smooth operation.
Finance is the agent that produces this result. Nature of financial management refers to its
functions, scope and objectives.
Financial management is that managerial activity which is concerned with the planning and
controlling of the firm’s financial resources. In modern times finance is the life-blood of the
business. No matter, whether the business is big or small financial is the equally important.
The financial resources must proper plan and control in order to achieve the best out of
available. So, financial resources should be very properly
Generally, financial planning means deciding in advance, the financial activities are to be
carried on to achieve the objective of the firm. In broader séance, in the words of Walker and
Boughn as; “financial planning includes the determination of firm’s financial objectives,
formulating and promulgating financial policies and developing and procedures.”
Financial planning is necessary to achieve both long term and short-term objectives. A sound
financial planning includes how much need of funds for both the terms. Then from where they
are to be received and utilized.
Shriram life would evaluate different proposal placed before them and selects the best out of
them. It estimates how much capital is going to be required for various proposals and how
much is the return on the capital employed. The financial manager lays down the estimate on
the capital of cash per week, per month and per year.
➢ CAPITALIZATION
At the time of incorporation of any business, it is the first problem before the promoters to
decide how much capitalization should be made in a business. The amount of capital of any
time should not exceed nor less than the amount required. So, it is necessary to have proper
capitalization for the success of the enterprise. But Gerstenberg defines it as;
“The total accounting value of all capital regularly employed in business, it includes
owner’s capital, borrowed capital and any other sources.”
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Thus, term includes;

1. The value of ordinary and preference shares
2. The value of all surplus earned and capital
3. The value of bonds and security still not redeemed
4. The value of long-term loans
However, the modern view includes short term funds or liabilities under the firm. It should be
properly capitalized.
➢ FUND OPTIONS
There are six funds having different proportional investment in equity, debt, market money
and cash. The funds are Preserver, Defender, Balancer, Maximus, Accelerator, and Tyaseer.
➢ MARKETING DEPARTMENT
Traditionally, insurance products have been promoted and sold principally through agency
systems in most countries. With new developments in consumer behaviour, evolution of
technology and deregulation, new distribution channels have been developed successfully and
rapidly in recent years.
Shriram Life Insurance make use of various distribution channels:
Career Agents
Advertisements
Direct Response
Internet
The main characteristics of each of these channels are:
• Career Agents: Career Agents are full-time commissioned sales personnel

holding an agency contract. They are generally considered to be independent
contractors. Consequently, an insurance company can exercise control only
over the activities of the agent, which are specified in his contract. Despite this
limitation on control, career agents with suitable training, supervision and
motivation can be highly productive and cost effective
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• Many insurance companies, however avoid this channel, believing that agents
might oversell out of their interest in quantity and not quality. Such problems
with career agents usually arise, not due to the nature of this channel, but
rather due to the use of improperly designed remuneration and/or incentive
packages.
• Direct Response: In this channel no salesperson visits the customer to induce a
sale and no face-to-face contact between consumer and seller occurs. The
consumer purchases products directly by responding to the company's
advertisement, mailing or telephone offers. This channel can be used for simple
packaged products, which can be easily understood by the consumer without
explanation.
• Advertisements: This very popular medium among the entire medium any
person can see this advertisement of the products and buy the product from
nearest branch.
• Internet: Internet banking is already securely established as an effective and
profitable basis for conducting banking operations. The reasonable expectation
is that personal banking services will increasingly be delivered by Internet
banking.
➢ HUMAN RESOURCE DEPARTMENT

HUMAN RESOURCE MANAGEMENT
“Human Resource Management function that helps managers recruits select, train and
develop members for an organization. Obviously, HRM is concerned with the people’s
dimension in organizations
In all business concerns, there is one common element. i.e., HUMAN RESOURCE. Work force
of an Organization is one of the most important inputs of components. It is said that people
are our single most important assets. Because of the unique importance of HUMAN RESOURCE
and its complexity due to ever changing psychology, behaviour and attitudes of men and
women at work, personnel function, i.e., manpower management function is becoming
increasingly specialized.
In a sense, management is personnel administration. Management is the development of
people, and not mere direction of material resources. Human capital is the greatest asset of a
business enterprise. The essential ingredient of management is the leadership and direction of
people. Each manager of people has to be his own personnel man. Personnel management is
not something you really turn over to personnel department staff.
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➢ MANPOWER PLANNING
Human Resource Planning is the process by which an organization ensures that it has the right
number and kind of people, at the right place, at the right time, capable of effectively and
efficiently competing those tasks that will help the organization achieve its overall objectives.
Human Resource Planning translates the organization’s objectives and plans into the number
of workers meet those objectives. Without a clear-cut planning, estimation of an
organization’s human resource need is reduced to mere guesswork
Manpower planning is needed with respect to persons who can work as sub-broker for the
companies. Companies focus on Advisors of Mutual Fund product and ELSS schemes of
Shriram and focused on Insurance Advisor and post office agent, Tax consultants and CAs for
making sub-broker.
❖ Shriram Life Insurance follows the following process:

The first step is forecasting the need of man power in terms of divisions, department or
functions. Along with the estimate of the number of the people required in different
departments it is also decided that at which level they will be needed.
After estimating the man power requirement, next step is to have a look at the current human
resource. The current human resource is assessed so as to know whether the requirement can
be filled by the existing personnel or not.
At last detailed policies for recruitment, selection, training, promotion, retirement,
replacement etc.
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1.2 - Nature of Business
Shriram Life Insurance Company, also known as (SLIC) was founded in the year 2005 and
commenced operations in the year 2006. SLIC is well known for their efficient use of capital
and low operational costs.
Shriram Life Insurance Company is a joint venture between Shriram Group founded in 1974,
headquartered in Chennai and Sanlam, a leading financial services group based in Cape Town,
South Africa. Together, Sanlam and Shriram’s group aims to provide the best life insurance
products to cater different segments of Indian market. In 2016, Shriram Life Insurance
Company received the Bizz Americas 2016 Awards. The company’s objective aims in ‘reaching
out to the common man with products and services that would be helpful to him/her as they
set out on the path to prosperity.’
Shriram is a service industry that serves the people by providing the securities against the
accidents, death and other such happenings of life.
It provides a security against life, marine, fire and other such things.
It provides the financial assistance under some uncertain conditions, which makes the
possibility for a person to come out of that particular situation.
Thus, it becomes a financial asset for a person which is regulated and maintained by the
premiums paid by the policy holders of the Insurance company.
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1.3 – Products of Shriram Life Insurance
SHRIRAM LIFE INSURANCE ONLINE PLANS

1. Shriram life assured advantage plus
✓ This plan is Endowment plan that guarantees return and life insurance Single premium
plan with the cover of 10 years.
✓ Life insurance for 10years and guaranty return after 10 years Tax benefits and three
maturity benefits option.
2. Shriram life online term plan
This plan covers- longer protection up to the age of 75 years
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3.Shriram life growth plus
✓ This plan is ULIP- Unit liked insurance policy plan

✓ This plan offers both life covers and saving through unit liked insurance policy that is
market linked returns
✓ Policy tenure is 10yr, 15yr or 20yr.
4. Shriram life genius assured benefit plan
✓ This is endowment cum plan, which guaranties financial assistance and the child
education on maturity or any unfortunate event occurs.
✓ Maturity benefit that suits the child’s higher education dream.
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5. Shriram life comprehensive cancer care
✓ This plan is a non-linked insurance plan, right now this is the best plan in India.
✓ Premium amount of 500 Rs for 3 years.
Product
ONLINE PLANS
Shriram Life Online Term Plan
Shriram Life Comprehensive Cancer Care
INDIVIDUAL PLANS
Savings plans
Shriram Life Golden Premier Saver Plan
Shriram Life POS Assured Savings Plan
Shriram Life Super Income Plan
Shriram Life Genius Assured Benefit Plan
Shriram Life Assured Income Plan
Investment Plans
Shriram Life Growth Plus
Shriram Life Fortune Builder
Protection Plans
Shriram Life Smart Protection Plan SP
Shriram Life My Spouse Term Plan
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Shriram Life Smart Protection Plan

Shriram Life Cash Back Term
Shriram Life Family Protection
Corona Raksha Policy
Retirement Plans
Shriram Life Pension Plus
Shriram Life Immediate Annuity Plus
Microinsurance Plans
G ROUP PLANS
P rotection Plans (Group)
Shriram Life Sujana
Shriram Life Group Life Protector (SP)
Shriram Life Group Term Life Insurance Plan
E mployee Benefit Plans
Shriram Life Group Traditional Employee Benefit Plan
Shriram Life New Group Gratuity
Shriram Life Group Super Annulation Plan
Shriram Life Group Term Life Insurance In Lieu Of EDLI
Special Plans
Shriram Life Pradhan Mantri Jeevan Jyoti Bima Yojana
microinsurance Plans (Group)
M
Shriram Life Jana Sahay
Shriram Life Shri Sahay (SP)
Shriram Life Shri Sahay (AP)
R IDERS
Accident Benefit Rider
Extra Insurance Cover
Critical Illness Cover
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1.4 – Area of Operations.
• Shriram Life Insurance Company is a joint venture between Shriram Group

founded in 1974, headquartered in Chennai and Sanlam, a leading financial
services group based in Cape Town, South Africa. Together, Sanlam and
Shriram’s group aims to provide the best life insurance products to cater
different segments of Indian market.
• The group operates in South Africa, Namibia, Botswana, Swaziland, Zimbabwe,
Mauritius, Malawi, Zambia, Tanzania, Rwanda, Uganda, Kenya, Ghana, Nigeria,
Mozambique, India, Malaysia, UK, Morocco, Angola, Algeria, Tunisia, Niger,
Mali, Senegal, Guinea, Burkina Faso, Cote D’Ivoire, Togo, Benin, Cameroon,
Gabon, Republic of the Congo, Madagascar, Lebanon and Saudi Arabia.
• Shriram Life has more than 528 branches with over and above 1.45 crore
customers.
• Shriram Life clocked Rs.1020 crore gross premium in 2015-2016.
• The company has a network of 609 offices and 75,000 agents across India
• Shriram Life Insurance’s headquarters is in Hyderabad.
• Shriram Life Insurance generates more than 40% business through providing
insurance to rural area and weaker segment individuals - ‘AAM AADMI’ of India.
• The Founder of Shriram Group, Mr R Thyagarajan, has been awarded with
Padma Bhushan award.
• SANLAM – Established in 1918 as life Insurance company , Based in Bellville,
Western Cape, South Africa
• Suid-Afrikaanse Nasionale Lewens Assuransie Maatskappij Beperk (South
African National Life Assurance Company Limited), Sanlam.
• Sriram Life Insurance’s new Digital office is located at Kuktapally.
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1.5 – Ownership Pattern.
Shriram Life insurance’s pattern of shareholders as on 30/09/2020
Shareholder Number of Percentage of

shares shares
Shriram capital limited 13 37 43 744 74.56%
Sanlam Emerging
markets 4 12 56 250 23.00%
(Mauritius) limited
Other domestic
43 75 006 2.44%
(including Piramal
group)
Total 17 93 75 000 100%
Sanlam Group own 26% shares in Shriram capital limited.
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1.6 – Competitors Information
1. Max life Insurance.
Max life insurance company ltd is the largest non-bank insurance company in India which was
f0unded in 2000. Headquartered in New Delhi with more than INR 35,500 Cr of assets. This
company is a joint venture between Max financial services and Mitsui Sumitomo Insurance
Company.
2. Aegon life Insurance Company.
Aegon life insurance company was founded in the year 2008 which is having its headquarters
in Mumbai. Aegon is the joint venture between AEGON, Relegate, Bennett, Coleman &
C0mpany, which is ranking as a top insurance company which is selling its insurance online.
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3. HDFC Life
HDFC Life is a long-term insurance provider with the joint venture with Housing Development
Finance Corporation ltd (HDFC), headquartered in Mumbai this insurance company h0lds very
good name in insurance business in India holding more number of market shares compare to
other insurance companies.
4.SBI Life Insurance
SBI Life insurance company is a joint venture with State Bank of India. SBI is the largest
financial banking service company in India. SBI Life started as a joint venture of BNP Pariba in
2001. Now it is developing its own agency team of life insurance.
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5. Bajaj Allianz life Insurance company.
Bajaj Allianz Life Insurance is a joint endeavor between Bajaj Finserv Limited. claimed by the
Bajaj Group of India and Allianz SE, an Eur0pean money related administrations organization.
Being one of the private insurance agencies in India, it offers protection items for money
related arranging and security.
6. ICICI Prudential.
ICICI Prudential Life Insurance Company Limited is advanced by ICICI Bank Limited and
Prudential Corporation H0ldings Limited. ICICI Prudential Life started its activities in monetary
year 2001 and has reliably been among the top players* in the Indian extra security segment.
The Assets Under Management (AUM) as on 31 March 2019 were
₹1604.10 billion.
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CHAPTER 2
2.1- Organizational Structure
• Shriram life insurance managerial structure is divided department vise

based on the function on top and at bottom it is split based on
geographic region for ease of business coordination with the customer
and convenience to the customers.
BOARD OF DIRECTORS
CHAIRMAN
Board of Directors
• Mr T S Krishnamurthy
MANAGING DIRECTOR & CEO

Executives
• Mr Casparus Jacobus Hendrik

Kromhout
Vice presidents
MANAGING DIRECTORS
• Mrs. Akhila Srinivasan

• Mr Manoj Kumar Jain General manager
DIRECTORS
• Mr S Lakshminarayanan
• Mr Stephanus Philipus Mostert
Area Managers
• Mr Gaurav Trehan
• Mr R S Krishnan
• Mr Duruvasan Ramachandra Relationship Managers
Intern
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COMPANY SECRETARY
• Ms. Samatha Kondapally
CHIEF UNDERWRITER
• Mr. S. P. Raghunathan
CHIEF INVESTMENT OFFICER

• Mr. Ajit Banerjee
APPOINTED ACTUARY AND CHIEF RISK OFFICER

• Mr. Johannes G V Helsdingen
➢ SUBSTRUCTURE
MARKETING DEPARTMENT
Duties and Functions of Marketing Department:
✓ Advertisement and publicity

✓ Branding and image
✓ Channel marketing
✓ Corporate communication
✓ Sales and distribution
✓ Customer service goals
✓ Leadership commitment
✓ People management
Marketing department
VICE PRESIDENT
GENERAL MANAGERS
AREA MANAGER
RELATIONSHIP MANAGER
SALES
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FINANCE DEPARTMENT
Duties and Functions of Finance Department

✓ Correspondence with financial institution
✓ Submission of periodical reports to financial institutions
✓ Preparation of budget
✓ Deployment of funds
✓ Medical reimbursement of employees
✓ Insurance fire, medical, duty free & other insurance
✓ Liaison with internal, statutory, CAG and tax authorities
✓ Preparation of accounts & schedule
Finance department
CFO
MANAGERS
BRANCH MANAGER
FINANCE MANAGER
ACCOUNTANT
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HR department
HOD HR
SENIOR MANAGER
AREA MANAGER
MANAGER
ASSISTANT MANAGER
TRAINEES
HOD HR
Duties and Functions of HR Department:
▪ Structuring/Description of work and Processes.

▪ Selection and Hiring.
▪ Training and Development.
▪ Career Development.
▪ Training and Development.
▪ Performance Management and Feedback.
SENIOR M
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2.2 – STYLE
Style: The style of leadership adopted
How managers collectively spend their time and attention and how they use symbolic
behaviour. How management act is more important than what the management say.
Style speaks to the example and approach that management takes in leading the company, as
well as how this influences performance, productivity, and corporate culture.
The Company follows Democratic style of leadership.

The leader directs policies and procedures, decides what goals are to be achieved.
The leader has vision in mind and must be able to effectively motivate their group to
finish the task.
Subordinates follows the procedure given by the leader and completes the task.
The subordinates who perform well are rewarded.
All the level of managers interacts with each other for the achievement towards their
goal.
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2.3 – ORGANISATIONAL SKILLS
SKILLS
An organization’s dominate capabilities and competencies. Individual capabilities of each and

every employee.
The skills here refers to the various employees, the employees are further divided into three
categories. This first category contains the people who are in the top-management level the
second category consists of the branch managers. The third category consists of the
supervisor’s office assistants and the employees at operational level.
The first category consists of the people who are in the decision-making process in SLIC. These
people are highly qualified. The second level is related with office and operation management.
These people are also trained in computer Applications, secretarial skills, accounting skills etc.
TRAINING SYSTEM:
The Union emphasizes on training the employees. Most of the training given to the employees
here are On-the-Job training and few Off-the-Job Training.
➢ Technical Input Training

➢ Basic Computer Applications.
➢ Data Base Administrator
➢ Finance Training for non-Finance Officer
➢ Co-Operative management Training Programs
➢ Maintenance of Record and Auditing
➢ Seminars are conducted.
➢ Customer Service.
➢ Problem-solving.
➢ Analytical skills.
➢ Communication.
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2.4 – STRATERGY
Strategy: this is your organization's plan for building and maintaining a competitive advantage
over its competitors.
A set of decisions and actions aimed at gaining a sustainable competitive
Advantage to gain the customer satisfaction and expand the welfare of the company. The main
strategies for current year are as follows.
➢ The Shriram Life Insurance Company was founded with the objective of reaching out to
the “common man” with products and services that would be helpful to him as he sets
out on the path to “prosperity”.
➢ Operational efficiency, integrity and a strong focus on catering to the needs of the
average Indian, by offering him high quality and cost-effective products and services, are
the core values that drive the organization.
➢ The company prides itself on its deep understanding of the customer. Each product or
service is tailor-made to specifically suit the needs of the customer.
➢ Understanding the Client needs.
➢ In-depth knowledge about the current trend in Economy.
➢ Aims to conduct 5 Consumer Awareness Program and various Seminars.
➢ Aims at conducting agents’ meetings.
➢ Aiming to set up new sales promotional and advertisement activities.
➢ Advertising through banners and coupons
➢ Provide Calendars and greetings
➢ Sponsoring of events.
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2.5 – STAFF
How companies develop employees and shape basis values.
The staff deals with the various personnel Policies followed by the Organization. Below are
given the personnel policies followed by the Organization.
There are around 50,000 employees working in SLIC. The Human Resource Department is the in
SLIC Works as a sub-Department of Administration Department.
An Organization consists of three types of staffs.
❖ TECHNICAL STAFF
Technical staffs are the staffs which do all the overall mechanical, electronics and electrical
failures of the company. These staffs are under the engineering services department.
❖ SUPERVISORY STAFF
Supervisors are the persons who supervise the activities of a department. He directs the
employees to perform the work in proper manner. They are under the control of that
department engineer. Supervisors are given a monthly schedule.
❖ CLERICAL STAFF
A clerical staff is a person who undertakes all the clerical activities in an Organization. He is
mainly concerned with the General Services department. Also wants to up to date all the
accounts of the company like bills dues, transactions, payments etc
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2.6 – STUDY OF SYSTEM AND PROCESS.
Systems: The daily activities and procedures that staff use to get the job done.
The flow of activities involved in the daily operations of the business, including its core process.
The company enjoy one of the finest ranges of systems in MIS (order execution system) and
Performance appraisal system (Rating system).
The term system refers to all rules, regulations & procedures both formal & informal that
complement the organization structure. System shows the way in which the organization
adopted various activities in the organization. It includes Cost Accounting procedures, Capital
budgeting system, recruitment, training & development system SLIC has its own standing
orders for maintaining discipline among its employees. The standing orders are applicable to all
its employees, including the office staff. The standing orders contain the rule & procedure to be
adopted in case of minor and major misconduct done by employees.
25 | P a g e
2.7 – SHARED VALUES
• Commonly held believes, mindsets and assumptions that shapes how an organization
behaves its corporate culture.
• These shared values include the mission and vision of the organization. It also includes
objective values. Environment Policies etc. SLIC has the mission to provide a lucrative
market for farmers to sell their policies and to provide best policies to urban customers.
• Its Vision is to produce more policies in the forth-Coming years. SLIC also follows
environment Policies. It also takes into account the welfare of the society.
• The organization has its own policy making manpower that are mainly employed for the
welfare of the society. The company’s performance stands out in efficient use of capital
and low cost of operations.
• Shriram Life has significantly focused on Inclusive growth by taking life insurance to the
section where it is needed the most - The AAM AADMI ‘(Common Man).
• Core Value: Trust Relationship Challenge
• Other Value: Concern for employee’s customer satisfaction.
26 | P a g e
CHAPTER 3
3.1. SUMMARY OF JOB ASSIGNED IN THE COMPANY AND LEARNING OUTCOME
➢ JOB ASSIGNED
Job Profile: Digital Sales intern, India.
Selling Life insurance policy to customers. As Shriram life insurance in an IRDAI registered life
insurance company following tasks were assigned: -
•Identify potential customers.
•Contact potential customers whom we think is interested in our products.
•Explain the policy to such potential customer and get them on board with the program.
•Clarify any doubt arising and collect the KYC documents for application process.
•Submit these details to reporting manager and finish the application process.
•Finish the payment process and follow up with the customer on documents received by them
in their provided mail.
➢ LEARNING OUTCOMES:
•In these 3 seasons at Shriram life insurance company limited as part of Digital business
channel, I learnt how to part of a huge unit of over 50 interns whose main focus is to sell high
quality, cost effective plans to common man and helping him secure his future and his family’s
future.
•I learnt how to create and maintain customer relationship and differentiate professional and
personal relationships.
•Compliance with IRDAI regulations while selling the insurance policy.
•As I worked as a team leader for 2 of the 3 seasons, I have found my leadership quality and
developed it.
•As part of this huge group, I have also seen personality development from an introvert to a
person who does not back down when I have something to communicate with the audience.
27 | P a g e
3.2 -WEEK WISE JOB ASSIGNED IN THE COMPANY AND LEARNING OUTCOME:
Week 1 (17th Nov 2020 to 22th Nov 2020)

In the first week there was a brief orientation by Vikas sir the head of south team
and AGM for Digital business channel. Then we were introduced to the insurance
industry and Shriram group, its history and growth. Later we were taught basics
various jargons on insurance industry and lingo used by insurance sector
employees. At the end of the week, we were introduced to our first policy- Assured
income plus policy.
Week 2 (23rd Nov 2020 to 27th Nov 2020)

In week 2 on the job training week started for season 1 and in this week 5 teams
were made and I was appointed to team 1 under the leadership Dakshayini R
and then we went on to meet members of the south team and had session with
best interns from various colleges and had an interactive session with them
about how to face the customer and convince them about product. We also
learnt how to create a list of potential customers and contacting them to explain
the policy. We had full support by Anudeep sir who helped us whenever we
asked any doubt or had conference call with customer and sir.
Week 3 (30th Nov 2020 to 4th Dec 2020)

Week 3 continued with on-the-job training week and attended various session
with Anudeep sir helping those who were struggling to find and convince
customers and correcting those who were going about in the wrong way
convincing the customer about the policy and for those who were struggling a new
cancer awareness campaign was introduced and were ask to sell at least the
cancer care policy as a secondary target alternate to main on the job training. At
the end of the week had a session with Anand sir on stock market and learnt the
basics of stock market and various aspects of stock mark
28 | P a g e
Season 2:
Week 4 (7th Nov 2020 to 11th Dec 2020)

With week 4 learning and development weeks started. In this week I learned about
stock market in further detail in session with Anand sir and the next day had a
session about mutual funds. On day 3 we had a session with area manager Dilip sir
on underwriting in insurance industry and duties of an underwriting officers in
Shriram life and on the same day new teams with achievers of previous seasons
were made team leaders. All the interns were given a task of posting an economic
news relevant to India in the official group every day from that date onwards. By
the end of the week, we were thought about our policy for the season 2, the super
income plan which was a retirement plan for those of age between 25 years to 50
years. We learnt the complex calculation of calculating the monthly benefit
provided to them by taking the percentage from the table based on the age and
premium paying period selected by the customer and applying the formula given
to arrive at the monthly benefits and death benefits.
Week 5 (14th Dec 2020 to 18th Dec 2020)

In week 5 the learning and development week continued and we learned about
the distribution channels of Shriram life and the job roles of all the departments
and then we had a session to understand how to make the list of potential
customers as last season interns had gone wrong with it. Later in the week there
was a review session by Anudeep sir to make sure the list was proper. We learnt
about interacting with the customer and maintaining customer relationship
through a role play and on the last day of the week we had a session on
developing our customer relationship skills.
29 | P a g e
Week 6 (21st Dec 2020 to 25th Dec 2020)

With start of week 6, on the job training for season 2 started and all the interns
were giving the objective of selling a policy and Anudeep sir had a one-on-one
session with each intern and took their commitment for this season and reviewed
how the intern’s mind-set is and if they are feeling alright. Then we had a session
on how to prepare questionnaire on customer behaviour on investment in
insurance and how to collect data from customer and how to ask cross referencing
questions then we had another session on customer relationship and how to deal
with difficult customer through a role play. I contacted my list of potential
customers learned how there are certain stereotypes regarding life insurance such
as LIC is synonymous with life insurance and private companies are not trusted like
LIC is by common people.
Week 7 (28th Dec 2020 to 1st Jan 2021)

In week 7 the on the job training continued and spoke to customers and focused
on selling my policy and I had got the customer who was willing to buy the policy
but later customer changed his mind so that I had to convince my parents to buy
the policy I explained them about the policy, in the beginning my parents were not
convinced about the product later I took the help of my team leader and sorted all
the doubts of my parents about the policy and my mom agreed to buy the policy.
It was a learning lesson that income and savings are different things
30 | P a g e
Week 8 (4th Jan 2021 to 8th Jan 2021)

3. In this week we had revision session on stock market by Dilip sir and revision
session on mutual funds by smith sir. We saw how smith sir makes money from
mutual fund and had a look at his portfolio and the companies in the basket. We
also had session on making a presentation on insurance companies as it is a highly
regulated industry. Here there is less flexibility compare to other industries and
markets even in finance sector. IRDAI takes monthly sales figures and keeps eye on
new policy sold on monthly basis. By the end of the week, we had a review session
on everything learned in the past 2 seasons.

In week 9 Learning and development week continued and there was session on
preparation of questionnaire about customer behaviour on investment in
insurance and a review of our questions in another session and we had a session
on preparation of questionnaire about customer behaviour on investment in
mutual funds and review of the same in another session. In this week more time
was given to everyone and especially to those who hadn’t sold even a single policy
till now so they can concentrate on selling their policy.
Week 10 (18th Jan 2021 to 22nd Jan 2021)
We had a session on HR by the depart of HR from sriram life insurance where we

understood about different aspects of the HR department, their roles and
responsibilities, duties to be performed as a HR and also how to recruit employees to
the company. We had a session on HR by the depart of HR from sriram life insurance
where we understood about different aspects of the HR department, their roles and
responsibilities, duties to be performed as a HR and also how to recruit employees to
the company, importance of HR department, merits and demerits, qualities of a good
HR.
31 | P a g e
We had a session on finance by the department of finance from sriram life insurance where
we understood about the different aspects of finance department, roles and responsibilities
as a finance manager, duties to be performed as a finance manages, budgeting and different
departments under finance departments, importance of finance departments, merits and
demerits.We had a session on finance by the department of finance from sriram life
insurance where we understood about the different aspects of finance department, roles
and responsibilities as a finance manager, duties to be performed as a finance manages,
budgeting and different departments under finance departments, importance of finance
departments, merits and demerits.

We had a group discussion on different topics where the discussion were about the
different teams. We learned how to talk and it was good experience to understand
our communication skills and also how to talk in group discussion.We had a group
discussion on different topics where the discussion were about the different teams.
We learned how to talk and it was good experience to understand our
communication skills and also how to talk in group discussion.We had a session on
personality development where we learned how to improve our personality
developments. How to improve our communication, leadership skills, how to
improve our confidence, body language etc. which helped us to understand our
mistake and work on our personality development.
We had a session on personality development where we learned how to improve

our personality developments. How to improve our communication, leadership
skills, how to improve our confidence, body language etc. which helped us to
understand our mistake and work on our personality development.We had a debate
on different topics and also we learned do’s and don’ts to be followed during
debate. How to talk and how important is the gesture and the confidence we carry
throughout the debate.
32 | P a g e
CHAPTER 4
Weekly Progress Report
Shriram Life Insurance Company Ltd
Week –1 (From 17/11/2020 to 21/11/2020)
Name: Pavan.M SRN: PES1PG19MB116
Email: pavanmanjuanth8913@gmail.com Phone: 9945318179
Attendance
Task
Date Task Achieved Present (P)/Absent (A)
Assigned
or Holiday(H)
Learnt about
Introduction
17/11/2020 the insurance Present
to insurance
industry
Understood the
Distribution
various
18/11/2020 channels of Present
distribution
insurance
channels
Learnt how to Signature of
Introduction
19/11/2020 introduce Present the
skills
oneself Reporting
Understood the officer
Basics of
basics of
20/11/2020 insurance and Present
insurance and
types
types
1st Product- Learnt about
assured the assured
21/11/2020 Present
income plus income plus
policy policy
Aggregate weekly attendance in percentage 100
*Holiday means gazetted holiday/Company holiday
33 | P a g e
Work Abstract
Introduction to insurance industry, history of life insurance, licensing fee,

importance of life insurance, benefits of life insurance. Current life insurance
industry in India, profit making companies in insurance industry and their break-
even point. Importance of EQ, IQ, SQ. and luck, importance of listening, 5
Day 1
companies making profit in banking and insurance sector, commission culture,
liberalization, importance of communication, all the companies and the
partnership in insurance sector, top 7 profit earning insurance companies, recent
financial status of the life insurance, industry and their positions.
Human value of life. Distribution channels of Insurance industry (agency method,
Day 2 bank assurance model, direct sales, reference sales), Different roles in an insurance
company and skills required for those roles, salary details
How to introduce yourself and key points to include, introduction of each
Day 3
participants.
Basics of life insurance and technical words and jargons, lingo of the insurance
Day 4
industry. Types of life insurance (traditional, ULIP, term policy)
Assured income plus policy (1st product)
Day 5
Name & Signature with date Name & Signature with date Name & Signature
Student Internal Guide External Guide
Pavan.M
21/11/2020 Prof. Biplab Sarkar Mr.Anudeep Munagala
34 | P a g e

SRIRAM LIFE INSURANCE CO.
Week –2 (From 23/11/2020 to 29/11/2020)
Email: pavanmanjunath8913@gmail.com Phone: 9945318179
Attendance
Task
Assigned
or Holiday(H)
Discussed about
Creation of P10 list and
23/11/2020 teams and P10 approach Present
list discussion towards the
prospects
Discussion with
the external
24/11/2020 Team meeting Present
guide about the
task
Discussion Interacted with Signature of
25/11/2020 about saving a previous Present the
lives intern Reporting
Discussion Interacted with officer
26/11/2020 about saving a previous Present
lives intern
Communicated
Working on
27/11/2020 with the Present
the prospects
prospects
Communicated
Working on
29/11/2020 with the Present
prospects
prospects
Work Abstract
External guide made 5 teams and the interns were divided. The teams were
Day 1 informed to choose their leaders, a team name and to create a P10 list of 10
prospects for the Assured Income Plus product. All the members of my team
35 | P a g e
discussed together and came up with Dakshayini as a team leader and Wolf Pack
as team name. And prepared my P10 list and submitted it to my team leader.
The external guide held a Zoom meeting with all 5 team separately, learning about
the team members’ list, instructing the interns on how to work on their task of
Day 2
approaching their prospects and also clarified our doubts about the Assured
Income Plus Product
Discussion with Mr. Dilip and an MBA intern from SIT, Tumkur who got into the
Best National Intern list. A Q&A session with her about her experience and
Day 3
achieving the task of saving lives. And had an activity of role play about how to
speak with your customer.
Discussion with Mr. Vikas and a BBA intern Aarthi jain, from Bhopal who got
Day 4 into the Best National Intern list. A Q&A session with her about her experience
and achieving the task of saving lives. Communicating with my prospects
Communicated with my P10 List of 10 prospects about the Assured Income Plus
Day 5
Product.
Name & Signature with date Name & Signature with date Name & Signature
Pavan.M
Prof. Biplab Sarkar Mr.Anudeep Mungala

29/11/2020
36 | P a g e

Week –3 (From 30/11/2020 to 04/12/2020)
Shriram Life Insurance Company Ltd
Attendance
Task
Assigned
or Holiday(H)
On Job
On job
30/11/2020 Training not Present
Training
completed
On Job
On job
Training
completed
On Job Signature of
On job
02/12/2020 Training not Present the
Training
completed Reporting
On Job officer
On job
Training
completed
On Job
On job
Training
completed
Work Abstract
Anudeep Sir held a Zoom meeting with all 5 teams separately and discussed about the
difficulties or challenges faced by us while selling the Assured Income Plus Policy to
D Day 1
the prospects and also gave us a guidance as to how to communicate
with the prospects. Introduction to comprehensive cancer care campaign.
37 | P a g e
Contacted people from my P10 list and explained them about the Assured Income
Day 2 Plus Policy. Discussed with my teammates on various issues faced by each other and clarified the
doubts among ourselves at the end of the day.
Contacted people from my P10 list and explained them about the Assured Income Plus Policy.
Day 3 Discussed with my teammates on various issues faced by each other
and clarified the doubts among ourselves at the end of the day.
Contacted people from my P10 list and explained them about the Assured Income
Day 4 Plus Policy. Discussed with my teammates on various issues faced by each other and clarified the
doubts among ourselves at the end of the day.
Mr. Anand Kumar held a Zoom meeting in order to discuss about the stock market and
topics discussed in the meeting are as follows:
• What is financial market and its classification– capital market, money market and
commodity market
Day 5 • Capital market classification – primary and secondary market
• Portfolio management and its importance.
• Mutual funds and its importance.
• Difference between insurance company and stock market.
Contacted people from my P10 list and explained policy details to them.
Name & Signature Name & Signature with date Name & Signature with
Mr.Anudeep mungala
Pavan.M Prof Biplab Sarkar
38 | P a g e

Shriram Life Insurance CoLtd
Week-4(From07/12/2020 to11/12/2020)
Email: pavanmanjuanth8913@gmail.com Phone :9945318179
Attendance
Date Task Assigned Task Achieved Present (P)/Absent
(A) or
Holiday(H)
Understood
Brief about stock
07/12/2020
markets
about the stock Present
market.
Understood
Brief about the
08/12/2020
mutual funds
about the Present
mutual funds.
Understood
09/12/2020
Brief about about the Present Signature of the
Underwriting underwriters. Reporting officer
Introduction to Understood
new product- about the
10/12/2020 Present
Super Income product- Super
benefit Income benefit
Understood
Calculation of
how the super
11/12/2020 Super Income Present
Benefit income is
calculated
39 | P a g e
Work Abstract
Session with Anand Kumar sir on Stock markets, Stock exchange, equity market,
Day 1
commodity market, Futures and options. Brief on Portfolio management.
Session about mutual funds investment and various risks involved. Knowledge
Day 2 about baskets and how insurance companies do mutual fund investment and
other investment under ULIP plans
plans.
Session with Dilip Kumar sir about underwriting and role of an underwriter in the
insurance industry. Brief on risk evaluation and document verification, types of
Day 3 underwriting like financial underwriting, medical underwriting and non-medical
underwriting.
Created new teams and I was included as member of new team 5.
Session with Anand Kumar sir on basics of super income plan and it’s benefits like
All the team members posted the economic news to be posted every morning for
coverage up to age of 75 and monthly returns up to age of 75 from the end of
the day.
Day 4
premium payment period, and lump sum maturity benefit at the age of 75 if nothing
happens to the customer.
the day.
Session with Anudeep sir about the calculation of death benefits, maturity
benefit, and super monthly income by deriving percentages from the table.
Day 5
Discussion of various scenarios.
Completed the assignment of calculation of benefits in a hypothetical situation.
the day.
Name & Signature with date Name & Signature with date Name & Signature with date
Pavan.M – 11/12/2020 Prof. Biplab Sarkar Mr. Munagala Anudeep
40 | P a g e

SRIRAM LIFE INSURANCE CO. LEARNING & DEVELOPMENT WEEK
Week – 5 (From 14/12/2020 to 18/12/2020)

Attendance
Date Task Assigned Task Achieved Present

(P)/Absent
(A) or Holiday(H)
Distribution Understood about

14/12/2020 channel the distribution PRESENT
channel
15/12/2020 Presentation of P10 Prepared P10 list PRESENT

list
Role play - as a Understood how to

customer and develop the
16/12/2020 seller. relationship between PRESENT
customer and seller. Signature of
Reporting officer
17/12/2020 Review of P10 Reviewed p10 list. PRESENT
Enhanced my skill on
Session on skill how to develop the
18/12/2020 enhancement relationship with PRESENT
customer
Aggregate weekly attendance in percentage 100%
*Holiday means gazette holiday/Company holiday
41 | P a g e
Discussion about Distribution channels in an Insurance company by Anudeep sir and I thoroughly
Day 1 understood about all the aspects of Distribution channel in an insurance company.
Session with Anudeep sir who told to prepare a P10 or P20 list to sell Product - 2. He guides us how to
Day 2 prepare a proper prospects list to achieve the task. I was asked to prospects and analysed about all
the prospects and prepared P20 list by end of the day.
Session with Anudeep Sir who gave a lecture about role play of customer and seller behavior in an
Day 3 insurance business and I completely understood about all the attributes of customer and seller
behavior.
I presented my P20 list to external guide and he clarified all the doubts I have with good clarification.
Day 4 He reviewed my P20 list and inspired me to do task within time.
Another session with Anudeep Sir who taught how to convince customers in business and make them
Day 5 buy the products. I understood and learned the important aspects that I have to keep in mind to
convince the customers
Pavan.M Prof. Biplab Sarkar Mr. Anudeep Munagala
18/12/2020
42 | P a g e

SRIRAM LIFE INSURANCE CO. LEARNING AND DEVELOPMENT WEEK
Week – 6(From 21/12/2020 to 25/12/2020)
Attendance
Present
Date Task Assigned Task Achieved (P)/Absent
(A) or
Holiday(H)
21/12/2020 Review Personal review PRESENT

(one on one
session)
22/12/2020 Training Sales prospect PRESENT

training
Preparing Prepared
23/12/2020 questionnaire questionnaire on PRESENT Signature of
customer behavior Reporting officer
on investment in
insurance.
Individual team
24/12/2020 Prospects update meeting – role play PRESENT
on marketing and
sales strategy.
25/12/2020 Holiday Holiday PRESENT
43 | P a g e
Work Abstract
Discussion about Distribution channels in an Insurance company by Anudeep sir and I thoroughly
Day 1 understood about all the aspects of Distribution channel in an
insurance company.
Anudeep sir guides us how to prepare a proper prospects list to achieve the task. I was asked to
Day 2 prospects and analyzed about all the prospects and prepared P20
list by end of the day.
Session with Anudeep Sir who gave a lecture about role play of customer and seller behavior in
Day 3 an insurance business and I completely understood about all
the attributes of customer and seller behavior.
Role played the sales situation and how the products are marketed to the customers. Discussed
Day 4 the task and the individual strategies of the teams.
Christmas Holiday
Day 5
Basic Task : Completed
Name & Signature Name & Signature with date Name & Signature with date
25/12/2020
44 | P a g e

SRIRAM LIFE INSURANCE CO- ON JOB TRAINING WEEK
Week – 7(From 28/12/2020 to 01/01/2021)
Email: pavanmanjuanth8913@gmail.com Phone: 9945318179
Attendance
Present
Date Task Assigned Task Achieved (P)/Absent Signature of
(A) or Reporting officer
Holiday(H)
On job training on
28/12/2020 marketing and sales Completed PRESENT
(15
days)
On job training on
(15
days)
On job training on
30/12/2020 marketing and sales Completed
(15 days) PRESENT
On job training on
31/12/2020 marketing and sales Completed. PRESENT
(15
days)
On job training on
(15
days)
45 | P a g e
Work Abstract
It was a great experience to contact different people and interacting with them to buy a policy. I
have learnt about the mindset of different people and how to tackle them, understanding
Day 1 customers mindset, communication skills, we also learnt about the
marketing sales.
marketing sales.
marketing sales.
marketing sales.
marketing sales.
01/01/2021
46 | P a g e

ON-JOB TRAINING WEEK
Week – 8 (From 04/1/2021 to 08/01/2021)
Name : Pavan.M SRN: PES1PG19MB116

Attendance
Date Task Assigned Task Achieved Present (P)/Absent (A)
or Holiday(H)
Preparing Made notes on
04/1/2021 presentation the Present
(PPT) presentation
Topics clarified
Presentation
05/1/2021 in the Present
review
presentation
Understood
Session on Signature of
06/1/2021 details of stock Present
stock markets the
markets
Reporting
Understood officer
Session on
07/1/2021 details of Present
mutual funds
mutual funds
Reviewed the
Review of
weekly classes
08/1/2021 weekly Present
for a better
classes
understanding
47 | P a g e
Work Abstract
Prepared the PPT about the Sriram life insurance. It was a second
Day 1 presentation. Anudeep sir gave us the points to prepare the presentation
which helped us to understand the good presentation.
In this session team leaders reviewed about our presentation and topics were
Day 2 clarified ithe presentation which helped us to understand our presentation
and make our presentation more attractive.
We learnt about the stock market. Types of stock market, advantages and
disadvantages of stock market, how to invest in stock market, uses of stock
Day 3
market, good companies to invest in stock market. It was very useful session
and we learnt many things about stock market.
We learnt about the mutual funds. Types of mutual funds, advantages and
disadvantages of mutual funds, how to invest in mutual funds, uses of mutual
Day 4
funds, good companies to invest in mutual funds. It was very useful session
and we learnt many things about mutual funds.
Review of weekly classes and task achieved. We got a good idea and also
Day 5 understood on how to improve our skills in presentation and stock market and
mutual funds.
Name & Signature with date Name & Signature with date Name & Signature date
Student Internal Guide External
Pavan.M Prof. Biplab Sarkar Mr. Munagala Naga Anudee
08/01/2021
48 | P a g e

Week – 9 (From 11/1/2021 to 15/01/2021)
Name: Pavan M SRN: PES1PG19MB116
Attendance
Present
Date Task Assigned Task Achieved (P)/Absent
(A) or
Holiday(H)
Prepared
Prepared
questionnaire for
questionnaire for
11/1/2021 customer behavior PRESENT
customer behavior on
on insurance
insurance investment
investment
Prepared
Prepared
questionnaire for
questionnaire for
12/1/2021 customer behavior PRESENT
customer behavior on
on insurance
insurance investment
investment
Prepared Prepared Signature of
questionnaire for questionnaire for Reporting
13/1/2021 customer behavior customer behavior on PRESENT officer
on mutual fund and mutual fund and stock
stock market market
Prepared Prepared
questionnaire for questionnaire for
14/1/2021 customer behavior customer behavior on PRESENT
on mutual fund and mutual fund and stock
stock market market
Review of Reviewed
15/1/2021 PRESENT
questionnaire questionnaire.

*Holiday means gazette holiday/Company holiday
49 | P a g e
Work Abstract
Prepared a questionnaire for customer behavior on insurance investment

Day 1 with the guidance of Anudeep sir. We learned about the insurance investment
and what all questions should be asked in questionnaire.
Prepared a questionnaire for customer behavior on insurance investment
Day 2 with the guidance of Anudeep sir. We learned about the insurance investment
and what all questions should be asked in questionnaire.
Prepared a questionnaire for customer behavior on mutual funds and stock
Day 3 market with the guidance of Anudeep sir. We learned about the mutual funds
and stock market and what all questions should be asked in questionnaire.
Prepared a questionnaire for customer behavior on mutual funds and stock
Day 4 market with the guidance of Anudeep sir. We learned about the mutual funds
and stock market and what all questions should be asked in questionnaire.
Review of weekly classes and task achieved. We got a good idea and also
Day 5 understood on how to improve our skills in presentation and stock market and
mutual funds, insurance investment and also reviewed our questionnaires.
Pavan M Prof. Biplab Sarkar Mr. Munagala Naga Anudeep
15/01/2021
50 | P a g e

Week – 10(From 18/1/2021 to 22/01/2021)
Attendance
Present
Task
Date Task Achieved (P)/Absent
Assigned
(A) or
Holiday(H)
18/1/2021 Session on HR Understood aspects of HR PRESENT
19/1/2021 Session on HR Understood aspects of HR PRESENT
Session on Understood aspects of Signature of

20/1/2021 PRESENT
finance finance Reporting officer
Session on Understood aspects of
21/1/2021 PRESENT
finance finance
Review of the Reviewed HR and finance
22/1/2021 PRESENT
week session

*Holiday means gazette holiday/Company holiday.
51 | P a g e
Work Abstract
We had a session on HR by the depart of HR from Shriram life insurance where

we understood about different aspects of the HR department, their roles and
Day 1
responsibilities, duties to be performed as a HR and also how to recruit
employees to the company.
We had a session on HR by the depart of HR from Shriram life insurance where
we understood about different aspects of the HR department, their roles and
Day 2 responsibilities, duties to be performed as a HR and also how to recruit
employees to the company, importance of HR department, merits and demerits,
qualities of a good HR.
We had a session on finance by the department of finance from Shriram life
insurance where we understood about the different aspects of finance
Day 3 department, roles and responsibilities as a finance manager, duties to be
performed as a finance manages, budgeting and different departments under
finance departments, importance of finance departments, merits and demerits.
We had a session on finance by the department of finance from Shriram life
insurance where we understood about the different aspects of finance
Day 4 department, roles and responsibilities as a finance manager, duties to be
performed as a finance manages, budgeting and different departments under
finance departments, importance of finance departments, merits and demerits.
Review about the task assigned and task achieved through the week by Anudeep
Day 5
sir. Review of the learning by us about HR and finance aspects of the company.
Student Internal Guide: External Guide
Pavan.M Prof. Biplab Sarkar Mr. Munagala Naga Anudeep
23/1/2021
52 | P a g e

Week – 11(From 25/1/2021 to 29/01/2021)
Email: pavanmanjunath8913@gamil.com Phone: 9945318179
Attendance
Present
Task
Date Task Achieved (P)/Absent
Assigned
(A) or
Holiday(H)
Group Understood aspects of
25/1/2021 PRESENT
discussion group discussion
Group Understood aspects of
26/1/2021 PRESENT
discussion group discussion
Signature of
Personality Understood aspects of Reporting
27/1/2021 PRESENT
development personality development officer
Personality Understood aspects of
28/1/2021 PRESENT
development personality development
Understood do’s and
29/1/2021 Debate PRESENT
don’ts in a debate.

*Holiday means gazette holiday/Company holiday.
53 | P a g e
Work Abstract
We had a group discussion on different topics where the discussion were about
Day 1 the different teams. We learned how to talk and it was good experience to
understand our communication skills and also how to talk in group discussion.
We had a group discussion on different topics where the discussion were about
Day 2 the different teams. We learned how to talk and it was good experience to
understand our communication skills and also how to talk in group discussion.

Day 3
understand our mistake and work on our personality development.
Day 4
understand our mistake and work on our personality development.
We had a debate on different topics and also, we learned do’s and don’ts to be
Day 5 followed during debate. How to talk and how important is the gesture and the
confidence we carry throughout the debate.
Student Internal Guide: External Guide
Pavan.M Prof. Biplab Sarkar Mr. Munagala Naga Anudeep
30/1/2021
54 | P a g e
BIBLIOGRAPHY
WEBSITES:
1. Buy Insurance Plans & Policies in India Online. (n.d.). Retrieved from
https://shriramlife.com/
2. Brand India.(n.d.). Retrieved from https://www.ibef.org/industry/insurance-sector-
india.aspx.
3. Brand India. (n.d.). Retrieved from https://www.ibef.org/news/sanlam-to-invest-
around-us-100-million-to-acquire-23-in-shriram-life-and-nonlife-ventures.
4. jsr2017. (2019, September 30). Mr. R Thyagarajan Honoured with Padma Bhushan.
Retrieved from https://shriramlife.com/media-centre/shriram-group-founder-mr-
r- thyagarajan-honoured-with-padma-bhushan/.
5. Shriram Insurance Plans Archive. (n.d.). Retrieved from
https://shriramlife.com/online- plans/
6. What is Marketing Mix? Definition of Marketing Mix, Marketing Mix Meaning. (n.d.).
Retrieved from https://economictimes.indiatimes.com/definition/marketing-mix.
7.What is Positioning? Definition of Positioning, Positioning Meaning. (n.d.). Retrieved
https://economictimes.indiatimes.com/definition/positioning
55 | P a g e

Final Internship Report - PES1PG19MB116 - Pavan M

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DEPARTMENT OF MBA

PES UNIVERSITY, Bengaluru

In partial fulfilment of the requirements for the award of the degree of

Under the guidance of

INTERNAL GUIDE EXTERNAL GUIDE

MBA Program (Batch: 2019-21)

100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

Name of First Internal Evaluator: ___________________________________

Signature with Date: ___________________________________

Name of Internal Examiner: ___________________________________

Signature with Date: ___________________________________

Name of External Examiner: ___________________________________

Signature with Date: ___________________________________

100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

Dr. Biplab Sarkar

Signature & Seal

100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

assistance by Munagla Naga Anudeep, Relationship Manager, Shriram Life Insurance

100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

Chapter 1 1.1. Introduction to corporate Internship: Orientation about the

Chapter 2 2.1. Managerial structure

Chapter 4 Weekly and Monthly progress report

100 Feet Ring Road, BSK III Stage, Bangalore-560085/Tel:+91 80

1.1. Introduction to Corporate Internship

About Shriram Group:

Shriram Group is an Indian conglomerate founded on 5 April 1974 by Ramamurthy

ABOUT SHRIRAM LIFE INSURANCE:

About Shriram (HISTORY)

The standing committee of Parliament on Insurance, Headed by Honourable member of Rajya-

Thus, term includes;

• Career Agents: Career Agents are full-time commissioned sales personnel

➢ HUMAN RESOURCE DEPARTMENT

❖ Shriram Life Insurance follows the following process:

1.2 - Nature of Business

1.3 – Products of Shriram Life Insurance

SHRIRAM LIFE INSURANCE ONLINE PLANS

2. Shriram life online term plan

This plan covers- longer protection up to the age of 75 years

3.Shriram life growth plus

✓ This plan is ULIP- Unit liked insurance policy plan

4. Shriram life genius assured benefit plan

5. Shriram life comprehensive cancer care

Shriram Life Smart Protection Plan

1.4 – Area of Operations.

• Shriram Life Insurance Company is a joint venture between Shriram Group

1.5 – Ownership Pattern.

Shriram Life insurance’s pattern of shareholders as on 30/09/2020

Shareholder Number of Percentage of

1.6 – Competitors Information

1. Max life Insurance.

2. Aegon life Insurance Company.

4.SBI Life Insurance

5. Bajaj Allianz life Insurance company.

2.1- Organizational Structure

• Shriram life insurance managerial structure is divided department vise

MANAGING DIRECTOR & CEO

• Mr Casparus Jacobus Hendrik

• Mrs. Akhila Srinivasan

CHIEF INVESTMENT OFFICER

APPOINTED ACTUARY AND CHIEF RISK OFFICER

✓ Advertisement and publicity

Duties and Functions of Finance Department