ESCOSIO, LYRA AIRA Y.

3 BSMA-I

HBO MODULE 11

Describe a conflict that happen in your organization and indicate how the
conflict was resolve.

Conflict is any situation in which two or more parties feel themselves in

opposition. It is an interpersonal process that arises from disagreements over the
goals or the methods to accomplish those goals.

I remember when we were in high school, in our research subject we were

required to conduct an actual experiment in the project we were doing, one of
the biggest challenges we faced was managing time. We have different free time
so it is unlikely that we will complete the group every time we do the research.
Some of us have work during weekends and others have housework or sometines
they feel bad. This has been a great test in doing our research. Another test we
face is the lack of participation and cooperation of other members. As a group
you should be united in doing the work especially, when you expect a great
output. In particular, our group faced task conflict and relationship conflict.

How we overcome such conflict?

Listen first, talk second. This is a good communication rule to apply to every
interaction, but especially so as a leader. I want to know my members well
enough to know what kind of criticism they respond to and with what kind of
personalities they work best. Listening is a key element in understanding your
team members.

Set clear expectations. Not having clear expectations can be a huge point of
conflict. I don't want my members to ever be confused about what needs to be
done and who needs to do it. One way to do this is to make sure that everyone in
my group is aligned with our vision and mission.
Encourage collaboration. Create a culture that says 'we complement each other'.
This will in turn result in mutual respect for each other's skills and work. When
my members respect each other, the words 'conflict resolution' might never enter
our group vocabulary. Respect is a yellow brick road to effectively solve
disagreements.

Encourage friendships. Encourage social outings, take lunches together, discuss

life outside of work (supposedly the other two thirds of our lives). So if one of my
members is happy, chances are it will spread to the others, provided they are on
friendly terms.

Don't criticize, complain or blame. I don't lash out over mistakes my members
make, and be quick to forgive and forget. Chances are my members know what
they did wrong and are already feeling bad enough. I can, of course, guide them
diplomatically if they are on the wrong course, but don't fly off the handle, and
most importantly don't make them feel belittled.

Lastly, when conflict arises, embrace it. Don't run away from it. Conflict is an
opportunity for growth. You will learn a lot about your team and about yourself
through the process of solving the conflict. You have the power to turn a negative
experience in a learning experience both for your team and yourself.

To sum it up, conflict can be good for organizations because it encourages open-
mindedness and helps avoid the tendency toward group think that many
organizations fall prey to. The key is learning how to manage conflict effectively
so that it can serve as a catalyst, rather than a hindrance, to organizational
improvement.