UNIVERSITAS MUHAMMADIYAH PURWOKERTO

TRANSLATION CENTER (TC) - LANGUAGE DEVELOPMENT CENTER (LDC)

Jl. Raya Dukuhwaluh Po. Box 202 Purwokerto
Telp. 0281 636 751 ext 305, e-mail:tcldcump@gmail.com

SURAT PENGESAHAN TERJEMAHAN JUDUL SKRIPSI

Ketua Translation Center (TC) Language Development Center (LDC) Universitas Muhammadiyah Purwokerto (UMP)
menerangkan dengan sesungguhnya bahwa:

Nama : multri karani

NIM : 1611020152

Program Studi : Keperawatan S1

Fakultas : FIKES

Telah meminta TC LDC UMP untuk menerjemahkan judul skripsi:

HUBUNGAN PELAYANAN, WAKTU TUNGGU, DAN FASILTAS DENGAN KEPUASAN PASIEN DI BALAI
PENGOBATAN PUSKESMAS KEMBARAN 1

Yang diterjemahkan menjadi:

THE CORRELATION BETWEEN SERVICE, WAITING TIME, AND FACILITIES WITH PATIENT'S
SATISFACTION IN THE CENTER OF TREATMENT OF PUSKESMAS KEMBARAN 1

Demikian surat pengesahan ini dibuat untuk dapat digunakan sebagaimana mestinya.

Purwokerto, 4 Maret 2020

Penerjemah : Hanah Aristasari, S.Pd Ketua Translation Center LDC,

Inayatun Na`mah, S.S.

NIK. 2160551
 THE CORRELATION BETWEEN SERVICE, WAITING TIME, AND FACILITIES WITH
PATIENT'S SATISFACTION IN THE CENTER OF TREATMENT OF PUSKESMAS
KEMBARAN 1

By multri karani
Universitas Muhammadiyah Purwokerto
ABSTRACT

Background: service, waiting time and facilities in health greatly affect patient's satisfaction. The reality shows that
in general health service facilities are still lacking or not utilized properly by the community.

Objective: to find out the correlation between service, waiting time, and facilities with patient's satisfaction at
Puskesmas Kembaran 1.

Method: The descriptive-analytic method with a cross-sectional approach was used in this study. The sampling
technique used in this study was purposive sampling technique.

Results: The results of the study found that those who rated good service were 61 respondents (64.2%), and
those who rated poor service were 34 respondents (35.8%). Respondents who needed a waiting time of equal to
or less than 60 minutes were 82 respondents (86.3%), and respondents who needed a waiting time of more than
60 minutes were 13 respondents. Those who rated adequate facilities were 67 respondents (70.5%), and those
who rated facilities were inadequate 28 respondents (29.5%). Those assessing patient's satisfaction in the
satisfied category were 29 respondents (30.5%), 53 respondents (55.8%) who rated patient's satisfaction in the
moderately satisfied category, while 13 respondents (13.7%) who rated patient's satisfaction in the less category
satisfied.

Conclusion: it can be concluded that there is a correlation between service, waiting time and facilities with
patient's satisfaction at Puskemas Kembaran 1 with a p-value of each variable that is 0,000.

Keywords: service, waiting time, facilities, patient's satisfaction