––– BIGG’S DINER–––

Corporate Balanced Scoreboard

Mission: To exceed customer expectations by delivering quality, innovative, affordable products and excellent
quality company-wide service beyond the borders of self-interest.
ADDRES 61 Elias Angeles CITY NAGA PROVINC CAMARINES SUR ZI 4400
S E P
     
  STRATEGI KEY TARGETS INITIATIVES
C PERFORMANC CURREN INTERV NEXT PROGRAMS BUDGETS
OBJECTIVE E INDICATORS T AL
S
Increase Net profit margin in 4% Q 6% N/A N/A
company %
FINA

profitability
 Improve Net cash and Sales 3% M 5%
NCIA

revenue and Revenues

L

expenses
Lower Costs Diversify Suppliers 1.8% Q 3%
Maintain high Satisfaction- 89% Q 95% Begin customer rewards project ₱10,000.00
levels of rewarded surveys initiative
customer Task to train employees on new customer 0.5 hour per
satisfaction rewards employee
CUSTOME

Increase # of Revenue per 305 M 400

customer client Good feedback on social media 5-star rates
R

profitability
Coherence # of Place Ads on 310 M 350 Quality and Quantity Well-Valued
key places
 Grow Market Number of new 6% Q 10%
Share customers
Increase call- # of Average call- 315 M 350 Training for call handlers 0.20 hour per
handling handling time call handler
INTERN

expertise Review the online service delivery

Synergies  Collaboration with 6% Q 10% process of Hungrily and Pandalivery 4.5 hours
AL

Online Food manager

Deliveries Home delivery is 30% revenue
PROCE

Improve # of Processes 9 M 7
SSES

service delivery optimized

Reduce Processes have been 10% M 20%
preparation analyzed
time
Profitability # of Employee 27 Q 40 Ask for and reward employee ideas that ₱500/idea, ₱
engagement index improve processes 2000/success
Imitability Rely on secret Products not being copied idea
ingredients
INNOVATION

Nurture high- Employee 85% Q 90% Groups:

performing satisfaction Determine bonus structure for successive 5 hours manager
employees years of service 1 hour manager
Success Study customer’s New products = 10% revenue
preferences
Continuously #of Training hours 15 M 18
improve skills per full-time Group to decide rewards for completed
and competence equivalent training programs

SHANEEN ADORABLE – AC22