Acknowledgement

It is almost inevitable to incur indebtedness to all who generously helped by sharing

their invaluable time and rich experience with me, without which this project would
have never been accomplished.

No task can be achieved alone, particularly while attempting to finish a project of

such magnitude. It took many special people to facilitate it and support it. Hence,
Iwould like to acknowledge all of their valuable support and convey my humble
gratitude to them. I would like to thank PROF. “Mr. Nilraj Vagehla” and all other
faculties of Shayona Institute of Business Management (SIBM) for their guidance
throughout the preparation of the project and for their valued suggestion.

I express my sincere thanks to the management of “BAJAJ FINSERV LTD” for

giving me this golden opportunity to work as a trainee in their company. The
guidance and support provided by the company have really made the training a
learning experience for me. This short period was full of rich experience, which will
definitely help me in my future career.

First of all, I would like thanking Mr. Gaurav Sonwaner” ( Sales

Manager/Ahmedabad ) and other staff member for their valuable guidance and
encouragement.
 Submitted to:

Gujarat Technological University (GTU), Ahmedabad

Declaration

The project report entitled ““To study and analyses the Life Care Finance process”
has been submitted to Gujarat Technological University, Ahmedabad in partial
fulfillment for the award of degree of Master of Business Administration. I the
undersigned hereby declare that this report has been completed by me under the
guidance of Ms. “Gaurav Sonwane (Sales Manager)” and Professor “Mr. Nilraj
Vaghela” (Faculty Member, Shayona Institute of Business Management,
Ahmedabad)

Theport is entirely the result of my own efforts and has not been submitted either in
part or whole to any other institute or university for any degree.

Name of the Student with Signature:

Umesh Kumar Varma

GTU’s Enrollment No.: 198200592036

Date: 25th July, 2020

Place: Ahmedabad
 CERTIFICATE OF EXAMINER
This is to certify that project work embodied in this report entitled To study and analyses
the Life Care Finance process” was carried out by Varma Umesh Kumar and
(Enrolment no. 198200592036) of Shayona Institute of Business Management (Code-
820).

The report is approved / not approved.

Comments of External Examiner:

This report is for the partial fulfilment of the requirement of the award of the degree of
Master of Business Administration (Part-time) offered by Gujarat Technological
University.

--------------------------

(Examiner’s Sign)

Name of Examiner:

External Examiner’s Institute Name:

Date:

Time:
What is the Bajaj Finserv Health EMI Network Card?

The Bajaj Finserv Health EMI Network Card is a unique payments solution that allows you to pay for
medical expenses that you incur for you and your family, in EMIs. The Health EMI Network Card can be
used to avail treatments such as dental care, eye care, hair transplantation, stem cell banking, diagnostic
care, and many more from over 5500 partners. You can also pay for your pharmacy bills on No Cost
EMIs with the Health EMI Network Card.

With the Bajaj Finserv Digital Health EMI Network Card, you can benefit from-
- No Cost EMI financing up to Rs. 4 lakh
- Instant activation
- A fully digital card
- A single card for your full family
- Flexible tenor up to 24 months
- Zero documentation
- Exclusive offers and discounts
- Complimentary personal accidental cover worth Rs. 1 lakh

There are 2 types of health card that you can choose from; the Insta Health EMI Network Card that comes
at a fee of Rs.707 and the Non-insta Health EMI Network Card that has a fee of Rs.589.
 1. INTRODUCTION TOSTUDY
INTRODUCTION

Bajaj Finserv Limited provides insurance and consumer finance products and
Service and involves in wind power generation business. The company offers life insurance and general
insurance products. Bajaj Finserv's consumer finance products comprise auto loans, personal loans,
loans for consumer durables and computers, and SME finance products. The company also operates
wind mills in Maharashtra. The company is headquartered in Pune.

Life Care Finance enables a patient to convert his medical bills into an Interest Free EMI Finance loan.
Life Care Finance segment, Bajaj Finserv, through its lending arm Bajaj Finance Ltd, has its partnership
with motherhood hospitals, a comprehensive network of women & children hospital. The partnership
will enable patients at all motherhood hospitals to avail Life Care Finance (LCF) from Bajaj Finserv
that converts their medical and wellness bills into an interest-free EMI finance loan.

Bajaj Finserv Life Care Finance is now available in over 5,500 clinics or hospitals across the country
covering 1000+ treatments. Patients can now avail instant loans ranging from Rs 7000 to Rs 4 lakhs with
the facility to pay through the Bajaj Finserv EMI facility.

The Company focuses on six categories : consumer lending, small and medium enterprise
(SME)lending, commercial lending, rural lending, fixed deposit and value added services. Its various
customers in the financial services space by providing solutions for asset acquisition through financing,
asset protection through general insurance, family protection and income protection in the form of life
and health insurance, and retirement and savings solutions.

Bajaj Finserv Life Care Finance is now available in over 5,500 clinics or hospitals across the country.
Patients can now avail instant loans ranging from Rs 7000 to Rs 4 lakhs with the facility to pay through
the Bajaj Finserv EMI facility.

WHAT IS THE PROJECT

• LCF stands for Life Care finance.

• Life Care Finance enables a patient to convert his medical bills into an Interest Free EMI
Finance loan.
• It has opportunity to maximize revenue per customer.
• Enhancement of the wallet size of the patient.
• Improved affordability.
• Opportunity to maximize revenue per customer.
SCOPE
• To enables a patient to convert his medical bills into an Interest Free EMI Finance loan from
Bajaj Finserv in fixed period of time.

OUTLINE OF THEPROJECT

• The project was to do tie up with hospitals for Bajaj Finserv.

• The main work was to convince the doctors to tie up with the Life Care Finance and make aware
the doctors about the policy.
• There were many doctors who was interested to get tie up as it is notonly beneficial or the
patients but as well as doctors also.
• Visiting the hospitals, observing and convincing them, and also finding the documents which are
needed for the tie up.

PURPOSE OF THE PROJECT

• Life Care Finance enables a patient to convert his medical bills into an Interest Free EMI Finance
loan.
• It gives a very good experience in the marketing filed as it help to learn that how to deal with the
people.
• It enhances the wallet size of the patient.

OBJECTIVES

• To know awareness of LCF among customers.

• To understand the target market hospitals aware about LCF.
• To convince the authority of hospital and complete the tie up procedures.
• To make the target hospitals aware about LCF.

LIMITATIONS

• The geographical area was very much limited so the results are not particularly reflection of
the aggregate behavior.
• As the market is very huge it was not possible to cover all area.
• The data collected may not representation of entire population.
 2. ORGANISATION PROFILE AND INSIGHT OFBUSINESS
ENVIRONMENT

COMPANY PROFILE

Do whatever you think best, but be best at

whatever you do
Rahul Bajaj chairman, Bajaj groups

Bajaj Finserv Limited is a holding company for various financial services businesses. The Company is
engaged in the business of promoting financial services, such as finance, insurance and wealth
management, through its investments in subsidiaries and joint ventures. The Company is also engaged in
the business of generating power through wind turbines, a renewable source of energy. Its segments
include Insurance, Windmill, Retail financing, and Investments and others. The Company is also
involved in wind-farm activities. The Company focuses on six categories: consumer lending, small and
medium enterprise (SME) lending, commercial lending, rural lending, fixed deposits and value added
services. It serves various customers in the financial services space by providing solutions for asset
acquisition through financing, asset protection through general insurance, family protection and income
protection in the form of life and health insurance, and retirement and savings solutions.

Bajaj Finserv is the holding company under which there are three key financial sectors
Businesses:
(i) lending through Bajaj Finance Ltd. (BFL), which is itself a listed company;
(ii) General insurance, under Bajaj Allianz General Insurance Company Ltd., or BAGIC; and
(iii) Life insurance, under Bajaj Allianz Life Insurance Company Ltd., or BALIC. The
insurance Businesses are unlisted. In addition, there are wind farm assets in Maharashtra with an
installed Capacity of 65.2 MW.

BFL is a deposit taking Non-Banking Financial Company (NBFC-D) registered with the RBI and is
engaged in the business of lending. It has a diversified lending portfolio across retail, small and
medium enterprises (SMEs) and commercial customers with presence in both urban and rural
India. BFL accepts public and corporate deposits and extends a variety of partnerships and service
offerings to its customers.

It has two fully owned subsidiaries: (i) Bajaj Housing Finance Ltd. (‘BHFL’ or ‘Bajaj Housing’)
which is registered with National Housing Bank as a Housing Finance Company (HFC),and
(ii)Bajaj Financial Securities Ltd. (BFSL). BHFL started its operations in FY2018; BFSL is yet to get
into business
Bajaj Finserv Ltd. (‘Bajaj Finserv’, ‘BFS’ or ‘the Company’) is the holding company for the various
financial services businesses under the Bajaj group. It serves millions of customers by providing
solutions for asset acquisition through financing, asset protection through general insurance, family and
income protection in the form of life and health insurance and retire mentand
Savings solutions.

BFL enjoyed yet another strong year of performance aided by a diversified product mix, robust
volume growth, prudent operating costs and effective risk management. With assets under
management (AUM) of H 98,671 crore (on standalone basis) and H 115,888 crore (on consolidated
basis), BFL is one of the leading diversified NBFCs in the country today.

FINANCE

Bajaj Finance Limited is the consumer finance lending arm of Baja Finserv Limited. It is the most
diversified non–bank in the country, the largest financier of consumer durables in India and one of the
most profitable firms in the category.

INSURANCE

Bajaj Finserv Limited forayed into insurance through a joint venture with Allianz SE, Germany, and
formed Baja Allianz Life Insurance Company Limited and Bajaj Allianz General Insurance Company
Limited. Allianz SE has over 119 years of financial experience and is present in over 70countries
around the world.

WEALTH

Bajaj Finserv Wealth Management provides simple and effective long term financial planning concepts
and tools for assisting in making informed decisions for their saving and investments needs.
 HISTORY

Bajaj Finserv a part of Bajaj Auto, has established itself as a financial

power house with interests in insurance, lending, asset management and
wealth management. The company through its joint ventures and
subsidiaries employs over 20,000 employees and has established a nationwide presence across over
1400 locations in the country servicing the protection, lending and investment needs of over 10 million
customers.

Bajaj Finance Ltd (Formerly Known as Bajaj Auto Finance Ltd) is one of the leading Non Banking
Financial Corporation in India. Headquartered in Pune the company's product offering includes
Consumer Durable Loans Lifestyle Finance Digital Product Finance Personal Loans Loan against
Property Small Business Loans Home loans Credit Cards Two-wheeler and Three-wheeler Loans
Construction Equipment Loans Loan against Securities and Rural Finance which includes Gold Loans
and Vehicle Refinancing Loans along with Fixed Deposits and Advisory Services.
The company is currently engaged in life insurance; general insurance and consumer finance
businesses and has plans to expand its business by offering a wide array of financial products and
services in India. Apart from financial services, BFS is also active in wind–energy generation.
The financial services and wind energy businesses were transferred to Bajaj Finserv Limited (BFS)as
part of the recently concluded demerger of Bajaj Auto Limited, approved by the High Court of
Judicature at Bombay by its order dated December 18, 2007. The demerger is effective from the
Appointed Date i.e. closing hours of business on March 31,2007.

BFS is engaged in life and general insurance businesses through its joint ventures with Allianz SE
namely Bajaj Allianz Life Insurance Company Limited and Bajaj Allianz General Insurance Limited.
Both these companies have established themselves as industry leaders by being number two among the
private players in their respective businesses.
In September 2010 Bajaj Finserv Limited announced its foray into Infrastructure Finance, with the
intention to build a complete set of financial services businesses in coming years and sharethe
Bajaj Finserv Group’s common values of Reliability, Innovation and Efficiency and provide customers
with high quality products and services.
In 2010 Bajaj Finserv announces new brand identity and new businesses.

In 2012 the company launched 0% interest Life style Finance

– Flexi saver launches another innovative product for Small and Medium Enterprise customers
– Bajaj Finserv Lending launches online personal loan service
– Tie up with CPP India for card protection services
– Bajaj Finserv Ltd created the first EMI (Existing Member Identification) card and created Flexi saver.'
Bajaj Finance: The Company offers loans for Bajaj Auto Two Wheelers under the name of Bajaj Auto
Finance. The company offers Consumer Durable Loans, Personal Loans, Loan Against Property, Small
Business Loans, Construction Equipment Loans, Loan Against Securities and Insurance Services under
the name of Bajaj Finserv Lending.
1987 - Bajaj Auto Finance was incorporated on 25th March, as a Private Limited Company to take up Hire
Purchase Finance and Lease Finance activity. It became a deemed public company by virtue of Section
43(A) of the Act with effect from 20th October 1987 and the word private was deleted by the Registrar of
Companies, Maharashtra, Mumbai

1992 - The Company is proposed to enter into other areas of financing, such as Bills Discounting. -The
Company is proposed to increase the financing activities of the Company by introduction of various
schemes of financing cars, trucks and leasing of equipment

1997 - Bajaj Auto Finance plans to double its borrowing capacity from Rs 100 crore to Rs 200 crore. -The
Credit Rating and Information Services of India Ltd (Crisil) has assigned P1+ratings to the debt programmes
of Wipro and Bajaj Auto Finance Ltd

1998-Bajaj Auto Finance Ltd(BAFL),has entered into a tie-up with Godrej GE Appliances, Korean
consumer durables conglomerate LG and air-conditioning major Blue Star to finance their consumer
durables.

2000-The Credit Rating Information Services of India Ltd (Crisil) on March 6 reaffirmed the EAAA rating
for the fixed deposit programme of Bajaj Auto Finance Ltd (BAFL).The company's Rs10-crore commercial
paper programme has been assigned P1+rating.

2003 -Approves to voluntarily delist the Equity Shares from Pune Stock Exchange Ltd & The Stock
Exchange Ahmedabad , in accordance with the provisions of SEBI (Delisting Securities)-Guidelines2003

2004 --Ties up with Bajaj Auto Finance for finance scheme on Intel Pentium 4 PC. -Bajaj Finance Ltd Issues
Rights in the Ratio of 6:10 2008 - Bajaj Auto has increased the stakes in the extremely competitive 125cc
bike segment by offering its vehicles at extremely low financing rates.

2008-Bajaj Auto has increased the stakes into extremely competitive 125cc bike segment by offering its
vehicles at extremely low financing rates.

2010 -Bajaj Auto Finance Ltd. - Board recommends Dividend of Rs. 6/- per share (60%) -Companyhas
changed its name from Bajaj Auto Finance Ltd to BAJAJ FINANCELTD

2015-Bajaj Finance subsidiary gets license to commence housing finance business from National Housing
Bank (NHB)

2016- Bajaj Finserv introduces the smarter way to pay, Enables EMI payments on retail fashion, travel and
small appliances

2017 - Bajaj Finance enters into SSA with MobiKwik

 ORGANISATIONALSTRUCTURE

Organizational Structure is the formal decisions making framework by which job

tasks are divided, grouped and coordinated. Formalization is an important
aspect of structure. It is the extent to which the unit of organization is explicitly defined as its policies,
procedures and goals are clearly stated. It is the official organizational structure conceived and built
by the top management.

Bajaj Holding And Investment Limited

(Listed)

Bajaj Finserv
Limited
(Listed)

Bajaj Auto Limited FinancailServices Arm

Auto Business Arm
(Listed)

Bajaj Fianance Bajaj Allianz life Bajaj Allianz Bajaj Financial

Limited (Listed) Insurance Company General Solutions
Limited Insurance Limited
Company

Lending Protection And Retiral

Wealth
Management

Figure No. 2.1: Organizational Structure

8
 DEPARTMENT HIERCHY
A key issue in accomplishing the goal identified in planning process is structuring
the work of organization. Organizations are groups of people, with
Rahul Bajaj ideas
Nanoo and
Pamnani
[Chairman]
resources working towards common goals. The purpose of the [Vice–Chairman]
organizing function
is to make the best use of the organizations resources to achieve organizational goals.
Rakesh Rajeev
Bhatt Jain
[COO] [CEO]

Devang Mody Deepak Reddy

[President Consumer [Chief Human
Business] Resources]

Pankaj Thadan Manev Mianwal

[Chief Compliance [Group Marketing
Officer] Head]

Amit Gainda Rajesh K

[Business Head– Mortgages] [Chief Risk
Officer]

Diwakar Pundir Ashish Panchal

[Chief Credit [Business Head-Credit
Officer] Cards

Ashish Sapra Amit Raghuvanshi

[Business Head– Cross Sell] [Business Head–Cross Sell]

Samir Mehta [Business Head Commercial]

Atul Jain
[Chief Collections Officer]

B. Sreenivas [Business Head– Insurance]

VivekR. Likhite
[Group Corporate Audit
Head]

MM Muralidharan Deepak Bagati

[Treasurer] [Business Head–Business Loans]

Samir Satyam
Saneevvij
[BH–Loan Against Securities]
[BH–Construction Equipment]

Figure No. 2.2 DepartmentHierarchy

.
 VISION ANDMISSION

VISION
Bajaj Finserv has a vision to become a full-fledged financial services company and be the financial
partner to the Indian consumer and help him across his financial needs, whether for finance for
investment management, for protection or for post retirement support, through out his lifecycle.

MISSION
Bajaj Finserv aims to be the most useful, reliable and efficient provider of Financial Services. It isour
continuous endeavor to be a trustworthy advisor to our clients, helping them achieve their financial
goals.

OBJECTIVES OF THE ORGANISATION

• To enhancement of the wallet size of the patient.

• To Improved affordability
• Opportunity to maximize revenue per customer
• Lack of hassle free credit dispensation in Life care segment at point of consultation /sale

TURNOVER

13294 Crore

TOTAL EMPLOYEESTRENGHT
The company employees over 20154 employees at 1409 locations, and is engaged in consumer finance
businesses, life insurance, and general insurance.
 PRODUCT AND SERVICEOFFERED

Bajaj Finserv has made its mark as the one of the top – notch non-banking financial
company in India through a gamut of Loan & credit card services provider in India.
The Gold Loans and EMI card loan services are offered across 139 locations .Bajaj
Finserv has adopted a service delivery model which ensures is not only quick but
hassle free as well . It is one of the first companies to offer doorstep delivery services
for the loan application.

Bajaj Finserv offers one of the quickest and easiest Loan solutions where in the loan is instantly approved
within 5 minutes and the disbursal in borrower’s bank account is done within 72 hours.
Bajaj Finance
Limited

Consumer Small Commercial Wealth Distributio

Lending Busines Lending Managemen n
s t Service
Lending

sumer Business Loans Infrastructure Term Deposits CRISIL

Con
durable loans. lending Rating

wo wheeler Loan Against Auto Component Life Insurance Co-Brand

T
Property Vendor Lending Distribution Credit Cards

EMI Card Home Loans Large Value Lease General Insurance Property
Rental Discounting Distribution SearchServices
ersonal Loans Loan against Promoter Loans Mutual Fund Financial
P
Securities Against Securities Distribution Fitness
Report

Gold Loans Lease Rental

Discounting

ABF Refinancing

Home Loans

Figure No. 2.3 Product and Services of Organization

11
Consumer Lending
Consumer lending is the category of financing centered on individual and household consumers. It
includes home and auto loans, as well as personal loans extended to people who use the funds for
individual or family purposes.

Consumer Durable Loans

A consumer durable loan is a finance option for purchase of household items like washing machines,
refrigerators, air-conditioner, LED TVs, microwaves, furniture, clothes or grocery.

Two wheeler Loans

A two-wheeler loan helps you purchase a motorcycle or a scooter of your choice and pay for it in
equated monthly installments EMIs

EMI Cards
EMI card is very popular terms EMI stands for Equated Monthly Installment, a fixed amount of money
that a person has to pay to Bank or NBFC every month at a particular date in order to return loan ,the
person has taken at the time of purchase of any product either online or offline.

Personal Loans
A personal loan is a type of unsecured loan and helps you meet your current financial needs. You don’t
usually need to pledge any security or collateral while availing a personal loan and your lender
provides you with the flexibility to use the funds as per your need.

Gold Loans
The gold loan, also referred as a loan against gold, is a secured loan that a borrower takes from a lender
in lieu of gold ornaments such as gold jewelry.

ABF Refinancing
The term asset-backed financing refers to all forms of financing where the lender has a claim over
specific assets of the borrower, be it with or without a general claim against the borrower.

Home Loans
A home loan is an amount of money that an individual borrows from a bank or money lending
company at a certain rate of interest to be paid with the EMI every month.
Small Business Lending
Small business financing (also referred to as startup financing - especially when referring to
a investment in a startup company - or franchise financing) refers to the means by which an aspiring or
current business owner obtains money to start a new small business, purchase an existing small business
or bring money into an existing small business to finance current or future business activity.

Business Loans
A business loan is a kind of financing you can avail to meet the urgent needs of your growing business.
If you need funding to expand your existing business, buy machinery, or boost production.

Loan against Property

Loan against property is nothing but a loan which you avail by keeping your commercial/residential
property as collateral. Another name for Loan against property is a secured loan.

HomeLoan
A home loan is an amount of money that an individual borrows from a bank or money lending
company at a certain rate of interest to be paid with the EMI every month. The property is taken as a
security by the money lending company for the Home Loan.

Loans Against Securities

Loans Against Securities is available in the form of an overdraft facility which is pledged against
financial securities like shares, units and bonds. Loan against Shares/Bonds/Mutual Funds is basically a
loan wherein you pledge the securities you have invested in as collateral against the loan amount.
A Loan against Securities is the best way to make your investments work harder and smarter for you.

Lease Rental Discounting

Lease Rental Discounting (LRD) is a term loan offered against rental receipts derived from lease
contracts with corporate tenants. The loan is provided to the lesser based on the discounted value of the
rentals and the underlying property value.
Commercial Lending
Commercial lending is a process that enables a business entity to activate and subsequently obtain a
finance stream, to help companies fund short-term expenditures or pay for capital equipment. In most
instances, commercial lending is made through the delivery of loans that are backed by hard collateral.

Infrastructure Lending
A credit facility extended (i.e. banks and select AIFIs)to a borrower for exposures in the infrastructure
of sub sectors like transport etc.

Auto Component Vendor Lending

Vendor financing is the lending of money by a vendor to a customer who then uses it to buy the vendor's
inventory or services. Sometimes called "trade credit," such financing usually takes the form of deferred
loans from the vendor. It may also include a transfer of shares of the borrowing company to the vendor.

Large Value Lease Vendor Discounting

It is the method to obtain finance from bank or other financial institute or lending institutes. Lease Rent
Discount (LRD) consideration is between the borrower who owns the premises, the tenant who has
rented the said premises or taken on lease and the bank or financial institute or Corporate. The rent is
considered as fixed income over a stipulated time i.e. Lease or rent period or tenure.

Promoters Loans against Securities

Promoter funding is increasingly being used by Promoters to meet their diverse requirements such as
expansion and diversification of the business. The security covers for Promoter funding depending upon
a case-by-case basis.
Wealth Management
Wealth management combines both financial planning and specialized financial services, including
personal retail banking services, estate planning, legal and tax advice, and investment
management services. The goal of wealth management is to sustain and grow long-term wealth.

Term Deposits
A term deposit is a cash investment held at a financial institution. Your money is invested for an agreed
rate of interest over a fixed amount of time, or term. Term deposits can be invested into a bank ,building
society or credit union.

Life Insurance Distributions

Life insurance is a contract between an insurer and a policyholder in which the insurer guarantees
payment of a death benefit to named beneficiaries upon the death of the insured. The insurance
company promises a death benefit in consideration of the payment of premium by the insured.

General Insurance Distributions

It helps us protect ourselves and the things we value, such as our homes, our cars and our valuables,
from the financial impact of risks, big and small – from fire, flood, storm and earthquake, to theft, car
accidents, travel mishaps – and even from the costs of legal action against us. And we can choose the
types of risks we wish to cover by choosing the right kind of policy with the features we need.

Mutual Fund Distributions

A mutual fund is a type of financial vehicle made up of a pool of money collected from many investors
to invest in securities such as stocks, bonds, money market instruments, and other assets.
Distribution Service
Distribution means to spread the product throughout the marketplace such that a large number of people
can buy it. Using different channels for distribution of service can help you manage demand for your
core services. You can use different distribution of service channels to reach various market segments,
and develop different pricing strategies that correspond to the income of market segment members.

CRISIL Rating
Credit ratings by agencies can help you make smarter investment choices in such cases. CRISIL is one
such global analytical company that provides ratings, research, along with risk and policy advisory
services. It is India’s first credit rating agency, which has pioneered the concept of credit rating in the
nation.

Co-Brand Credit Cards

The Co-Branded Credit Cards are the credit cards issued by the banks in joint sponsorship with the retail
merchants. In other words, a card issued jointly by two parties, wherein one is the lending institution
(bank), and the other is a non-financial group (retail merchant).

Property Search Service

Property Services are about providing you with a welcoming and well-maintained building today, and
about securing the value of your property for tomorrow.

Financial Fitness Report

Through this report we would educate and create financial and credit awareness among Salaried
customers, one of our many value added services we provide. We have partnered with a firm called
Credit Vidya who possesses the expertise in preparing the FFR for our customers.
Product Covered:

0% interest Life Care Finance is available on a wide range of products and in over 101 cities across
India. Here under is an indicative list of products covered

Hospital Cash Cover

• Daily cash benefit
• Coverage for day care treatment

Sports/Fitness Injury Covered

• Coverage in case of accident
• Covers medical cost for injuries

Stampede Insurance
• Compensation in case of death
• Covers treatment cost of fractures

Tuberculosis Cover
• Coverage for hospital expenses
• Coverage for tests & doctor's fees

Waterborne Disease Cover

• Coverage for hospital expenses
• Coverage for tests & doctor's fees

Pregnancy Complications Cover

• Coverage for hospital expenses
• Coverage for tests & doctor's fees

Mumbai Metro Insurance

• Coverage in case of death
• Coverage for loss of income

Meningococcal Meningitis Cover

• Coverage for hospital expenses
• Coverage for tests & doctor's fees

Infection Cover
• Coverage for hospital expenses
• Coverage for tests & doctor's fees

Kidney Stones Insurance

• Coverage for hospital expenses
• Coverage for tests & doctor's fees
Awards:
➢ EY Entrepreneur of the Year - Mr. Sanjiv Bajaj
➢ ET Award 2018 - Mr. Sanjiv Bajaj, Business Leader of the Year
➢ 5th Asia Business Responsibility Summit – Mr. Sanjiv Bajaj, Transformational Leader
➢ Forbes Fab 50 List – Bajaj Finserv
➢ India Today's list of The Most Influential Personalities of2018

CURRENT STATUS OF THE COMPANY

Current Ratio
Higher current ratio implies healthier short term liquidity comfort level. A current ratio below1
indicates that the company may not be able to meet its obligations in the short run. However, it is not
always a matter of worry if this ratio temporarily falls below 1 as many times companies squeeze out
short term cash sources to achieve a capital intensive plan with a longer term outlook.

Long term Debt to Equity Ratio

Companies operating with high debt to equity on their balance sheets are vulnerable to economic cycles.
In times of slowdown in economy, companies with high levels of debt find it increasingly difficult to
service the interest on their borrowings as profit margins decline. We believe that long term debt to
equity ratio higher than 0.6 – 0.8 could affect the business of a company and its results of operations.
BFSL’s average long term debt to equity ratio over the last 5 financial years has been 2.50which
indicate that the Company is operating with a high level of debt.

Interest Coverage ratio

Interest coverage ratio indicates the comfort with which the company may be able to service the interest
expense (i.e. finance charges) on its outstanding debt. Higher interest coverage ratio indicates that the
company can easily meet the interest expense pertaining to its debt obligations. In our view, interest
coverage ratio of below 1.5 should raise doubts about the company’s ability to meet the expenses on its
borrowings. Interest coverage ratio below 1 indicates that the company is just not generating enough to
service its debt obligations.
BFSL’s average interest coverage ratio over the last 5 financial years has been 2.67 times which is
optimal for a Company which is in the business of finance and lending.

Liquidity & Credit Ratios

BFL’s consolidated assets under management (H In Crore) Consolidated Assets under management
FY2019 FY2018 % Change Consumer B2B-Auto Finance Business 9,726 6,290 55% ConsumerB2B-
Sales Finance 12,261 9,252 33% Consumer B2C Businesses 23,002 15,402 49% SME Business15,759
11,434 38% Rural B2B-Sales Finance Businesses 2,142 1,281 67% Rural B2C Businesses 7,1014,177
70% Commercial Lending Business 5,668 4,152 37% Loans Against Securities 6,359 6,790(6%)
Mortgages 33,870 23,644 43% Total 115,888 82,42241%

Founded:
2007 INDUSTRYPROFILE
Headquarters:
Pune Maharashtra
Status:
Private Independent Company
of Industry Sector:
Consumer Finance
Mortgage Finance

Bajaj Finserv Limited is a holding company for various financial services businesses. The Company
is engaged in the business of promoting financial services, such as finance, insurance and wealth
management, through its investments in subsidiaries and joint ventures. The Company is also
engaged in the business of generating power through wind turbines, are new able source of energy.
Its segments include Insurance, Windmill, Retail financing, and Investments and others. The
Company is also involved in wind-farm activities. The Company focuses on six categories: consumer
lending, small and medium enterprise (SME) lending, commercial lending, rural lending, fixed
deposits and value added services. It serves various customers in the financial services space by
providing solutions for asset acquisition through financing, asset protection through general
insurance, family protection and income protection in the form of life and health insurance, and
retirement and savings solutions.

Bajaj Finserv Limited provides insurance and consumer finance products and services; and involves
in wind power generation business.The company offers life insurance and general insurance
products. Bajaj Finserv's consumer finance products comprise auto loans, personal loans, loans for
consumer durables and computers, and SME finance products. The company also operates wind
mills in Maharashtra. The company is headquartered in Pune.

Originally incorporated as Bajaj Auto Finance Limited on March 25, 1987, the non-bank singularly
focused on providing two and three wheeler finance. After 11 years in the auto finance market, Bajaj
Auto Finance Ltd launched its initial public issue of equity share and was listed on the BSE and
NSE.
At the turn of the 20th century, the company ventured into the durables finance sector. In the
subsequent years, Bajaj Auto Finance diversified into business and property loans as well.
In the year 2006, the company’s assets under management hit the Rs.1,000 crore mark and is
currently at Rs.52,332 crore. 2010 saw the company’s registered name change from Bajaj Auto
Finance Limited to Bajaj Finance.
BAJAJ FINANCE GROWTH OUTLOOK
From a customer base of 25m currently, management targets to reach 75m.Over the next five years.
BAF already has a database of 30m people who are mass affluent but not yet customers of the
company – management would like to tap around half of them. Tie up with RBL is showing strong
traction and it has already issued 0.25m cards and target to end with 1m cards by end of CY18.
Management has infused INR12b in the HFC subsidiary, taking its net-wortht o
INR15.5b. Over the next 5 years, this could be an INR600-700b balances heet,
as per management.

Bajaj Finserv also has investments in renewable energy in the form of 138 windmills, situated in
Maharashtra, with an aggregate installed capacity of 65.2MW.

During the year, the Company set up a wholly-owned subsidiary called Bajaj Finserv Direct Ltd.
(BFSD), by changing the name of an existing non-operative subsidiary, Bajaj Financial Holdings
Ltd. Over time, this entity is expected to offer the complete range of financial products for retail
consumers through a best-in-class digital platform.

Bajaj Finserv is a Core Investment Company (CIC) under the regulations of the Reserve Bank of
India (RBI), not requiring registration with RBI.

Bajaj Finserv and BFL adopted the Indian Accounting Standards (Ind AS) from 1 April2018.
Hence, the standalone and consolidated results of BFS for FY2019 are compliant with Ind AS.
The financials for FY2018 have been restated to be Ind AS compliant and are, therefore, comparable.
The standalone financial statements of the two insurance companies, BAGIC and BALIC, are
prepared under applicable regulations of the Insurance Regulatory and Development Authority of
India (IRDAI). Thus, the financials in the sections on BAGIC and BALIC in this chapter are as per
Indian GAAP and IRDAI regulations. However, for purposes of the consolidated accounts of BFS,
they have provided Ind AS compliant figures.

Industry update

NBFCs continued to grow their share in the financial services industry. Data published by the RBI
show that the NBFCs have outperformed scheduled commercial banks (SCBs) on growth in
advances, asset quality and profitability. This growth momentum of NBFCs should result in their
share in the financial services sector increasing in the near future.
Business update

Share transfer system

Share transfers received by Karvy /Company are registered within 15 days from the date of
receipt, provided the documents are complete in all respects. The total number of shares
transferred in the physical category during 2018-19 was 59,059 versus 4,994,433 during2017-18.
The details thereof were placed before the Board of Directors on a quarterly basis.
As per SEBI norms, efforts are underway to update PAN and Bank account details of concerned
shareholders and communications have been sent by the Company to eligible share holders in
this regard. Members are requested to update these details with Karvy/Company at the earliest.
During 2018-19, SEBI amended regulation 40 of SEBI listing Regulations, 2015, prohibiting transfer
of securities (except transmission or transposition of shares) in physical form from 1 April2019.
Accordingly, the Company has sent letters to members holding shares in physical form advising
them to de-materialise their holdings.

Core Investment Company (CIC)

The Company having satisfied the criteria specified for being a CIC, not requiring registration with
RBI pursuant to the provisions of section 45-IA of RBI Act, 1934, had applied to RBI in this regard
on 26 June2015.
In response to the above, RBI vide its Order dated 23 October 2015 has cancelled the certificate of
registration to carry on the business of NBFC issued to the Company and has confirmed the
eligibility of the Company as a CIC, not requiring registration with RBI, pursuant to the provisions
of section 45-IA of the RBI Act, 1934. The Company is thus a CIC under the said provisions.

Foreign exchange earnings and outgo

Total foreign exchange earned by the Company was H Nil during the year under review, as well
as during the previous year.
Total foreign exchange outflow during the year under review was H 0.85 crore, as against
H 0.67 crore during the previous year.

Corporate Social Responsibility (CSR)

Detailed information on the CSR Policy developed and implemented by the Company on CSR
initiatives taken during the year pursuant to section 135 of Companies Act, 2013, is given in the
annexed Annual Report on CSR activities.

Employee benefits
Defined Contribution Plan
National Pension Scheme Contributions
For eligible employees, the Group makes contributions to National Pension Scheme. The contributions
are charged to the Statement of Profit and Loss Account, as relevant, in the year the contributions are
made.
 SWOT ANALYSIS

STRENGHT

0% interest rate
Minimum Documentation
One time payment
to doctors
Hospital manpower
Not used

WEAKNESS

Not cover outer area of the city

Limited treatments covered
OPPORTUNITY

Market leader
Easy market for other
medical conditions.
New hospitals can be captured easily.
Morerevenuefrom
advancedsurgeries advised

THREATS

Other companies may enter the market.

Capable patients may
convert and increase burden on doctors.
Other financial
assistance: Credit Card, medi-claim,
charitable trusts.
 3. REVIEW OF LITRATURE

June, 2019
by BW Online Bureau
Bajaj Finserv announces Life Care Finance facility with Motherhood Hospitals
In a bid to expand its Life Care Finance segment, Bajaj Finserv, through its lending arm Bajaj Finance
Ltd., announced its partnership with Motherhood Hospitals, a comprehensive network of women&
children hospital. The partnership will enable patients at all Motherhood Hospitals to avail Life Care
Finance (LCF) from Bajaj Finserv that converts their medical and wellness bills into an Interest-Free
EMI Finance loan.
The hospital will be offering an EMI financing option to patients for Pregnancy care, Fertility care,
Gynaecology, Advanced Laparoscopy Surgery, Neonatology, Pediatrics, Fetal Medicine, Patients
taking treatment at Motherhood hospitals will have the facility to pay through the EMI option. EMI card
holders can swipe their card for the payment while others may connect with the company’s Relationship
Representative at the Motherhood Hospital to submit theirKYC.
The company’s Life Care Finance is now available in over 2,700 clinics or hospitals across the country
covering 174treatments.
At present, Motherhood Hospitals has a national network of 12 hospitals located in seven cities across
the country. They are in Bengaluru (Indiranagar, Sarjapur Road, Hebbal, HRBR Layout, Banashankari),
Chennai (Alwarpet), Pune (Kharadi), Mumbai (Kharghar), Coimbatore and Indore. Osmetology and
Radiology.

June 3, 2019
India Infoline News Service
Bajaj Finserv partners with Motherhood Hospitals to provide its Life Care Finance facility.
The partnership will enable patients at all Motherhood Hospitals to avail Life Care Finance (LCF)
from Bajaj Finserv that converts their medical and wellness bills into an Interest Free EMI Finance
loan.“Over the past one year, we have partnered with multiple clinics and hospitals to provide a
seamless payment option to our customers. Our partnership with Motherhood Hospitals, is a step
towards providing the best care for mothers and children by providing them convenient payment
options through the Bajaj Finserv EMI network thereby creating a distinctive experience for them,
”says Anup Saha, President-Consumer Finance, Bajaj Finserv.
Every partnership builds towards one of Bajaj Finserv’s key aims, which Anup Saha out lines as
providing hassle-free financing options tocustomers.
“We are glad to associate with Bajaj Finserv. With these unique offering customers will now have
access to EMI facility through Bajaj EMI Network where by they will have ease of accessing
unplanned health care services like an emergency delivery or a gynae procedure, or a NICU stay of
their babies, with out too much off in ancialliability. This is an attempt to make health care services
accessible and affordable to all category of patients, ”says Vijayrathna V,CEO, Motherhood Hospitals.

23
May 17,2019
Money control News
Bajaj Finserv rallies 5% on strong Q4earnings

The company in its exchange disclosures reported that consolidated net profit in the quarter ended
March 2019 rose 31.7 percent at Rs 839 crore, compared to Rs 637 crore in the year-ago period. Shares
of Bajaj Finserv added nearly 5 percent intraday on May 17 on the back of strong Q4 earnings.
The company in its exchange disclosures reported that consolidated net profit in the quarter ended
March 2019 rose 31.7 percent at Rs 839 crore, compared to Rs 637 crore in the year-ag operiod.
Total revenue grew by 44 percent to Rs 12,995 crore, against Rs 9,055 crore in the corresponding
quarter last year.
"We saw growth in all the parameters during the quarter. Bajaj Finance reported a 57 per cent growth in
net profit," Chief Financial Officer S Sree nivasan said.
For the entire 2018-19, the company's net profit increased 21 percent to Rs 3,219 crore from Rs2,650
crore in 2017-18.Income rose to Rs 42,606 crore from Rs 32,863 crore in2017-18.
1219 hrs, Bajaj Finserv was quoting Rs 7993.30, up 4.81 percent on the SE.

January 30, 2019

Hamsini Karthik
Despite tough operating climate, Bajaj Finance's Q3 net profit jumps54%

At a time when the market conditions are just not conducive for non-banking financial companies, Bajaj
Finance seems to stand out. Its net interest income (NII) grew 46 per cent in the December quarter (Q3),
and net profit expanded by 54 per cent to Rs 1,060crore.
Aided by a late push in festive season demand, consolidated assets under management (AUMs) grew by
41 per cent year-on-year in Q3. This allowed results to exceed expectations on all parameters .More
importantly, cost of funds rose by only six basis points (bps) sequentially, to 8.2 percent.

Jul 20,2018
Economic Times now
We have grown strongly in SMEs, commercial and rural lending: S Sreenivasan, Bajaj Finserv

This quarter has been quite favorable for our general insurance business. We have grown about 23% on
gross premium. We have seen reasonable growth in terms of life insurance. Our gross premium has
grown by 18%. Overall, this quarter has been muted, especially for life insurance, because most of the
life insurance business happens in the last second half, particularly in the last quarter because that is the
tax season. Bajaj Finance NSE -0.43 % growth has been strong. We see considerable demand for
consumer loans; we have grown strongly in SMEs, in commercial lending and particularly in our rural
lending portfolio.
 4. RESEARCH METHOLOGY

RESEARCH DESIGN

Research Design is a plan of action a plan for collecting and analyzing data in an economic ,efficient
and relevant manner.

TYPES OF RESERCH

For this report, Descriptive research has been conducted.

Descriptive research can be used to accomplish a wide variety of research objectives. Descriptive
research includes surveys and fact finding enquires of different kinds. The main characteristic of this
method is that the researcher has no control over the variables he can only report what has happened or
what is happening.

SAMPLING METHOD

Non probability
Convenient sampling

SAMPLING UNIT

The sampling unit the hospitals of allocated area in Ahmedabad.

SAMPLING SIZE

Since my research work is entirely based on descriptive design. I have used the sample size as 120.

METHOD OFRESERCH

Questionnaire Method
This method included questionnaire which was asked to doctors via Google form the hospitals.
Questionnaire having 10 questions. Later the data is gathered from survey was interpreted in the form of
piechart.
 METHOD OF DATACOLLECTION

The study is descriptive in nature, makes use of both type of data i.e., Primary Data and Secondary Data.

Primary Data
The data that is collected first hand by some4one specifically for the purpose of facilitating the study is
known as Primary data. So in this research the data is collected from respondents through
questionnaire and also visiting every respondent.

Secondary Data
I had used secondary data like the annual reports of the company, working experience,
Other sources were Books, Articles, Magazines, Company websites, Research papers, MBA projects,
Internet.

STAGES IN RESEARCHPROCESS
• Defining the research objectives
• Planning a research design
• Planning a sample
• Collecting the data
• Analyzing the data
• Formulating the conclusions and preparing there port.
 5. DATA INTERPRETATION
1. Have you heard about Bajaj Finserv?

PERCENTAGE
PARAMETERS NO. OFRESPONSES

90%
Yes 108

10%
No 12

100%
TOTAL 120
Table. No.5.1
BAJAJ
FINSERV
10%

Ye
s
No

90%

Figure No.5.1

INTERPRETATION
Out of 120 responders 90% of them have know about Bajaj Finserv and remaining 10% do not know.

CONCLUSION:
10% of respondents may do not know about the Bajaj Finserv.
2. Have you ever taken Bajaj Finance products?

PERCENTAGE
PARAMETERS NO. OF RESPONSES
70%
Yes 63
30%
No 27
100%
TOTAL 90
HAVE BAJAJ PRODUCTS
Table. No. 5.2

30%

Yes No

70%

Figure No. 5.2

INTERPRETATION
Out of 90 responders 70% of them have taken Bajaj Finserv product and remaining 30% do not.

CONCLUSION:
30% of respondents may not have the Bajaj Finserv products.
3. What kind of Product do you have or you would prefer to purchase related to healthcare?

PERCENTAGE
PARAMETERS NO. OF RESPONSES
42%
Bajaj Finserv 42
24%
United India Insurance 24
10%
HDFC 10
10%
ICICI Lombard Insurance 10
14%
SBI General Insurance 14
100%
TOTAL 100
KINDTable
OFNo.5.3
COMAPNY
14%

Bajaj Finsev
10% 42% United India Insurance
HDFC
ICICI Lombard Insurance
10% SBI General Insurance

24%

Figure No.53

INTERPRETATION
42% of the responders prefer Bajaj Finserv products, where as 24% of them has interest to busy Unite
India insurance products but 34% of them chosen other kind of company for health policy.

CONCLUSION:
Most of people prefer to buy Bajaj Products.
4. Are you aware about Life Care Finance?

PERCENTAGE
PARAMETERS NO. OF RESPONSES

70%
Yes 84

30%
No 36

100%
TOTAL 120
LIFE CARE
Table No.5.4
FINANCE

30%

Ye
s
No

70%

Figure No.5.4

INTERPRETATION
Out of 120 responders 70% of them are aware about Life Care Finance and remaining 30% do not.

CONCLUSION:
30% of respondents may not aware about Life Care Finance.
5. Do have every patient afford the bills and come again for the treatment?

PERCENTAGE
PARAMETERS NO. OF RESPONSES

60%
Yes 72

40%
No 48

100%
TOTAL 120
AFFORTIBILIT
Table No.5.5
Y

40%
Ye
s
No
60%

Figure No. 5.5

INTERPRETATION
Out of 120 responders 60% of them say byes that their patients afford the treatment bills and remaining
40% do not able to pay bills.

CONCLUSION:
40% of respondents may not able to pay the bills of the treatments so they hardly come to visit hospitals
again.
6. Which kind of Patients visits your hospital?

PERCENTAGE
PARAMETERS NO. OFRESPONSES
18%
Rich 22
52%
Middle Class 62
16%
Poor 19
14%
None of above 17
100%
TOTAL 120
VISITING
Table No.5.6
CUSTOMERS
14%
18%

Rich
16% Middle Class
Poor
None of
above
ofAbove

52%

Figure No.5.6

INTERPRETATION
Out of 120 responders 52% of people visits the hospitals that are belongs from middle class
background and 18% of them belongs from middle class who can afford the bills of the doctors.

CONCLUSION:
16% of people belong to poor class so they cannot afford the fees and bill for the treatment hence they
didn’t come back for the treatment again.
7. Most Preferable scheme by consumers?

PERCENTAGE
PARAMETERS NO. OF RESPONSES
30%
10/2 36
70%
12/4 84
100%
TOTAL 120
Table No.5.7
PREFRENC
E

30%

10/
12/

70%

Figure No.5.7

INTERPRETATION
Out of 120 responders 70% of them prefers 12/4 scheme and remaining 30% prefers 10/2 scheme
to purchase product.

CONCLUSION:
30% of people prefers 10/2 scheme as it end early.
8. Which payment mode you feel is Convenient to pay the bills?

PERCENTAGE
PARAMETERS NO. OF RESPONSES
52%
Bajaj 62
18%
Cash 22
16%
Credit Card 19
14%
None of above 17
100
TOTAL 120
PAYMENT
Table No.5.8
MODE
14%

Bajaj
16% Cash
CreditCard
52% Non ofAbove

18%

Figure No.5.8

INTERPRETATION
Out of 120 responders 52% of people feel Bajaj payment mode is convenient to pay the treatment bill
and 18% of them prefer that cash is more convenient to them for billing.

CONCLUSION:
16% of people uses credit card and remaining 14% of people are comfortable for any of above.
9. What source motivates to purchase Bajaj Fianace product?

PERCENTAGE
PARAMETERS NO. OFRESPONSES
6%
Advertisement 7
32%
High returns 38
42%
Hospital responsibilities 50
8%
Financial advisor 10
8%
Company policies 10
Advice from friends
5 4%
and family
100
TOTAL 120
BAJAJ
Table No.5.9
FINANCE
4%6%
8% Advertisemnt
HighReturns
8%
HospitalResponsibilities
32% Financial advisor Company
policies
Advicefromfriendsand family

42%

Figure No.5.9

INTERPRETATION

42% of the respondents have chosen Bajaj products as hospital responsibilities and 32% for high returns
remaining for other reason.

CONCLUSION:
Doctors have chosen Bajaj Products mainly for hospital responsibilities and high returns.
10. Would you recommend others to tie up with Bajaj Finserv?

PERCENTAGE
PARAMETERS NO. OF RESPONSES
96%
Yes 115
4%
No 5
100
TOTAL 120

Bajaj
Table No.5.10
Finserv
4%

Ye
s
No

96%

Figure No.5.10

INTERPRETATION
96% of respondents would suggest to tie up with Life Care Finance where as 4% of them will not
recommend others.

CONCLUSION:
Major no. of people satisfies with Life Care Finance.
 FINDING, SUGGESTIONS AND CONCLUSON

FINDINGS

➢ Bajaj Finserv became necessary for almost every consumer who cannot afford doing treatment
in big hospitals.

➢ Doctors can able to covert there customers who cannot afford the price oftreatments.

➢ Through Bajaj Finserv scheme that is Life Care Finance doctors can do cross selling ofthere
products and even can do up selling of there product.

➢ Hardly hospitals as well as patients know about the Life Care Finance.

➢ Patient gets instant finance for there treatment.

➢ Bajaj Finserv give loan in 0% interest to the customers.

➢ Some customers are complaining that Bajaj Finserv has not explained them correctly about the
scheme.

➢ Bajaj Finserv has been rapidly growing in integrated technology.

SUGGESTIONS

➢ They should be providing Brochure for the better understandings of LCF.

➢ Bajaj Finserv should have an introductory mail for doctors so that doctors can more

easily understands about the product and also able to communicate with the patients.

➢ They must provide Interactive seminars for hospitals.

➢ Bajaj Finserv must have regular follow up of with hospitals so that hospitals can also

participate and show interest.

➢ Their must be special offers for businesses giving doctors.

CONCLUSION

The entire one months of the internship was a learning experience. A lot of ups and downs came in the
path of the project completion but the end result was very promising. The company seems to be doing
quite well and their customer’s base seems satisfied. They have a lot of potential in this sector only if
they are able to grab the market as much as they can and do more market penetration. This can be done
by promoting its product and services and there benefits to both doctor and their patients.
They can also have flexibility in their procedures so that the hospital management and their customer get
full benefit from the scheme. The process of documentation on there hospital level can get little easier if
the sales executive and the sales managers corporate with each other and the hospital management on
time.
I came to know about the work culture in Bajaj Finserv through this internship. I learnt a lot of this from
Bajaj like, how to manage the employees and help them and guide them I also conclude that the
company should pay more attention to wards the hospitals they are already in business with to maintain
the good relationship with them.
 7. Learning and Contribution to Organization

ABOUT

“A hospital bed is a parked taxi with the meter running”

- Groucho Marx

Life Care Finance enables a patient to convert his medical bills into an Interest Free EMI Finance loan.
Life Care Finance segment, Bajaj Finserv, through its lending arm Bajaj Finance Ltd, has its partnership
with motherhood hospitals, a comprehensive network of women & children hospital. The partnership
will enable patients at all motherhood hospitals to avail Life Care Finance (LCF) from Bajaj Finserv that
converts their medical and wellness bills into an interest-free EMI finance loan.

At present, Motherhood Hospitals has a national network of 12 hospitals located in seven cities across
the country. They are in Bengaluru ( Indiranagar, Sarjapur Road, Hebbal, HRBR Layout,
Banashankari), Chennai (Alwarpet), Pune (Kharadi), Mumbai (Kharghar), Coimbatore and Indore.

The hospital will be offering an EMI financing option to patients for pregnancy care, fertility care;
gynecology, advanced laparoscopy surgery, neonatology, pediatrics, fetal medicine, cosmetology and
radiology.

Patients taking treatment at Motherhood hospitals will have the facility to pay through the Bajaj Finserv
EMI option. Bajaj Finserv EMI card holders can swipe their card for the payment while others may
connect with the Bajaj Finserv Relationship Representative at the Motherhood Hospital to submit their
KYC.

Bajaj Finserv Life Care Finance is now available in over 5,500 clinics or hospitals across the country
covering 174 treatments. Patients can now avail instant loans ranging from Rs 7000 to Rs 4 lakhs with
the facility to pay through the Bajaj Finserv EMI facility.
 FEATURES AND BENEFITS

Loan up to Rs. 4.5lakh

With a loan of up to Rs. 4.5 lakh, you can convert your medical expenses into easy EMIs with the Bajaj
Finserv EMI Network
Instant approval
Waiting for days to get an approval is a thing of the past. Fill an online form or talk to our in-clinic
representative for instant loan approval

Flexible EMI tenor

Choose a repayment tenor that matches your budget, up to a maximum of 24months

EMI Network Card

If you have a Bajaj Finserv EMI Network Card, avail these services with just a simple swipe

Nil foreclosure charges

You can foreclose your loan at any time after you have paid the first EMI, without having to pay any
additional foreclosure charges.

OPPORTUNITIES FOR PARTNER

❑ High Patient footfall to conversion rate

❑ Higher average revenue per patient
 ❑ Availability of an easy payment option to cater to wider basket of customers

WHY PEOPLE NEED FOR LIFE CARE FINANCE?

❑ Enhancement of the wallet size of the patient

❑ Improved affordability
❑ Opportunity to maximize revenue per customer
❑ Lack of hassle free credit dispensation in Life care segment at point of consultation /sale

PROCEDURE TO APPLY FOR LIFE CARE FINACE [FORPATIENT]

How to apply
Step 1: Walk into our partner clinic
Step 2: Swipe your EMI Network Card
Step 3: Avail the treatment

Without Bajaj Finserv Network EMI Card

Step 1: Walk into our partner clinic
Step 2: Connect with our representative and get an instant approval
Step 3: Submit documentation (KYC and cancelled cheque)
Step 4: Avail the treatment

TREATMENT COVERED BY THE BAJAJ FINSERV

   - General surgery

    - Diagnostic care
    - Bariatric surgery
    - Cardiac surgery
    - Vascular surgery
    - Stem-cell treatments
    - Oncology treatments
    - Urology treatments
    - Orthopedics treatments
    - Opthalmology treatments
    - Homeopathy treatments
 - Pulmonology
    - Obstetrics and Gynecology
    - Maternity care
    - IVF treatments
    - Plastic surgery
   
 - Hair transplantation
  - Cosmetic treatments
    - Hair treatments
    - Slimming treatments
    - Dental care
    - ENT treatments
    - Hearing aids equipment

SCHEME BOUQUET FOR LCF

In below table treatment 1 indicates if the tenor is 12 months than they have to pay advanced
Emi of 4 months in which they have to pay Rs. 767 as a processing fees and Bajaj Finserv will
charge 7.00% from the patients bill from doctors acc. So same will be in Treatment 2 as well as
in Treatment 3 also.

SchemeBouquetforLCF
Treatment Tenor AdvEmi HospitalBuydown Processing Fee fromCustomer
TreatmentI 12 4 7.00% Rs.767
TreatmentII 10 2 8.00% Rs.767
TreatmentII 9 3 5.50% Rs.767

Table No. 7.1

Scheme for LCF
HOSPITALS THAT ARE TIE UP WITH BAJAJ FINSERV

For cardiology service:

• Apollo Hospital
• Aster Hospital
• Manipal Hospital

• Ruby Hall Clinic

• Sayadhri Hospital Limited
• Calcutta Medical Research Institute

For homeopathy treatments service

• Dr. Batra’s
• Positive Homeopthy
• Homecare International

For Slimming and Beauty Treatment

• VLCC
• Truweight
• Kolars Healthcare
• Vibes Healthcare Ltd

For haircare treatment

• DrBatra’s
• Rich Feel

For eyecare service

• Dr. Agarwals’s EyeHospital
• Centre for Sight
For hearing aids
• Hearing Aid Centre
• Amplifon
• Bangal speech and hearing private ltd.

For dental care service

• Sabka Dentist
• Clove Dental
• Partha Dental Clinic
• Ortho square
PROCESS OF TREATMENT
Following are the process for the treatment of the patient that from visiting to proving finance
Basis Treatment Approval
Patient to visit
Clinic/Hospital and meet
the doctor who would give
a treatment quotation
Doctor/Couselor to give
the patient the option of
finance and pitch Interest
free EMI schemes to the
patient.
Patient to choose the EMI
scheme according to his
need and furnish
information basis which
the BFL executive in the
vicinity area will do a
login.
BFL checks his loan
eligibility and customer
gets a message that loan is
approved in the next3
minutes.
Figure No 7.1 Treatment Process
BFL to dispatch the file for
note (Delivery order),
disbursement along with
Doctor to start the
treatment quotation and
treatment of the patient
down payment receipt.
and collect down
payment.
Payment to be credited
BFL checks if file is ok
into the Hospital/Clinic's
and accordingly issue
Account in 4-5working
Treatment Approval
days basis the treatment
Note(Delivery order).
quotation.
Bajaj executive to
collect and scrutinize the
documents before
delivering them at BFL
branch
The executive or
counsellor to collect
documents as per credit
program i.e KYC,
Cancelled cheque &
surrogate details.
 ANNEXURE

1. Have you heard about BajajFinserv?

o Yes
o No

2. Have you ever taken Bajaj Financeproducts?

o Yes
o No

3. What kind of Product do you have or you would prefer to purchase related to healthcare?

o United IndiaInsurance
o BajajFinserv
o HDFC
o ICICI LombardInsurance
o SBI GeneralInsurance

4. Are you aware about Life CareFinance?

o Yes
o No

5. Do your patients every afford the bills and come again for thetreatment?
o Yes
o No

6. Which kind of Patients visits your hospital?

o Rich
o MiddleClass
o Poor
o Any of above

7. Most Preferable scheme byconsumers?

o 12/4
o 10/2

8. Which payment mode you feel is Convenient to pay thebills?

o Bajaj
o Cash
o Credit card
o Any if above
9. What source motivates to purchase Bajaj Financeproduct?
o Advertisement
o Highreturns
o Hospitalresponsibilities
o Financialadvisor
o Companypolicies
o Advice from friends andfamily

10. Would you recommend others to tie up with BajajFinserv?

o Yes
o No
11. Have you heard about BajajFinserv?
o Yes
o No

12. Have you ever taken Bajaj Financeproducts?

o Yes
o No

13. What kind of Product do you have or you would prefer to purchase related to healthcare?

o United IndiaInsurance
o BajajFinserv
o HDFC
o ICICI LombardInsurance
o SBI GeneralInsurance

14.Are you aware about Life CareFinance?

o Yes
o No

15.Do your patients every afford the bills and come again for thetreatment?
o Yes
o No

16. Which kind of Patients visits your hospital?

o Rich
o MiddleClass
o Poor
o Any of above

17.Most Preferable scheme byconsumers?

o 12/4
o 10/2
18. Which payment mode you feel is Convenient to pay thebills?
o Bajaj
o Cash
o Credit card
o Any if above

19. What source motivates to purchase Bajaj Financeproduct?

o Advertisement
o Highreturns
o Hospitalresponsibilities
o Financialadvisor
o Companypolicies
o Advice from friends andfamily

20. Would you recommend others to tie up with BajajFinserv?

o Yes
o No
BIBLOGRAPHY
20%
18%
uphttps://www.bajajfinserv.in/?
utm_source=GMB&utm_medium=Organic&utm_campaign=Google__Bus
iness__Mumbai#more

https://www.bajajfinserv.in/finance-about-us-leadership-team#1500935939676
https://www.bajajfinserv.in/bajaj-finserv-limited-annual-report-march-2019.pdf
https://www.bajajfinserv.in/corporate-bajaj-finserv
https://www.sanasecurities.com/bajaj-finserv-equity-research/
https://www.equitymaster.com/research-it/annual-results-analysis/BAFIN/BAJAJ-FINSERV-
2017-18-
Annual-Report-Analysis/55
https://www.equitymaster.com/stock-research/financial-data/BAFIN/BAJAJ-FINSERV-LTD-
Detailed
Share-Analysis
https://en.wikipedia.org/wiki/Bajaj_Finserv
https://www.moneycontrol.com/news/tags/bajaj-finserv.html
https://economictimes.indiatimes.com/markets/stocks/news/rahul-bajaj-resigns-as-bajaj-finserv
chairman/articleshow/68395530.cms
https://economictimes.indiatimes.com/Bajaj-Finserv-Ltd/stocksupdate/companyid-21426.cms
https://www.business-standard.com/article/news-ani/bajaj-finserv-expand-its-life-care-financing
segment-118030100682_1.html
https://www.goodreturns.in/company/bajaj-finserv/history.html