Professional Documents
Culture Documents
GBPP Business Communication For English Department
GBPP Business Communication For English Department
3 Communication Barriers Definition of communication barriers, 2 Erven, Bernard L. (2010). The Ohio
Types of communication barriers,Ways State University. Overcoming Barriers
to cope with the communication To Communication. Available online
barriers http://aede.osu.edu/people/erven.1/
HRM/communication.pdf
Garner, Eric (2006). Buzzle.com The 7
Barriers To Great Communications.
available
online
http://www.buzzle.com/editorials/2-15-
2006-89030.asp
Mukherjee, Bidisha (2010).
Buzzle.com. Barriers to
Communication. Available online
http://www.buzzle.com/articles/barriers-
to-communication.html
5 The Flow of Communication Horizontal communication, Vertical 4 Guo, Kristina L. & Sanchez, Yesenia,
communication (Upward and (2005). Workplace Communication in
Downward communication), Diagonal Borkowski, Nancy (ed) Organizational
communication, Media of horizontal, Behavior In Health Care. London: Jones
upward, downward, and diagonal and Barlett Publishers International
communication Harris, Thomas E. and Nelson, Mark
D.. (2008). Applied organizational
communication : theory and practice in
a global environment (3rd ed.). New
York: Taylor & Francis Group
Jablin, F. M., & Putnam, L. L. (Eds.). (2001).
The new handbook of organizational
communication. Newbury Park, CA:
Sage.
6 The Flow of Communication The importance of written 4 Bovee, Courtland L. & Thill, John V.
communication at the workplace, The (2008) Business Communication today
advantages of written communication, (9th Edition). Upper Saddle River, New
Effective written communication, Jersey: Prentice Hall
Types of written communication (letter,
mail, memo, report, proposal, etc) The Krizan, A. C.“Buddy”; Merrier,
process of collaborative writing Patricia; Logan, Joyce, and Williams,
Karen (2008).
Business Communication.
Mason: Thomson South-Western
7 Building Goodwill The importance of building goodwill Bovee, Courtland L. & Thill, John V.
when writing business letters or emails, (2008) Business Communication today
You-attitude and lack you-attitude (9th Edition). Upper Saddle River, New
Positive emphasis and negative Jersey: Prentice Hall
emphasis
Brockman, Elizabeth Blackburn and
Belanger, Kelly (June 1993). You-
Attitude and Positive Emphasis: Testing
Received Wisdom in Business
Communication. Bulletin of the
Association for Business
Communication; Vol. 56 Issue 2, p1
8 Oral Communication (Oral Identifying the components of an oral 6 Bovee, Courtland L. & Thill, John V.
Presentation) presentation, Preparing oral (2008) Business Communication today
presentation, Giving oral presentation (9th Edition). Upper Saddle River, New
Jersey: Prentice Hall
Krizan, A. C.“Buddy”; Merrier,
Patricia; Logan, Joyce, and Williams,
Karen (2008). Business
Communication. Mason: Thomson
South-Western
10 Conflict Management Describe the nature of conflict, 4 Folger, J.P., Poole, M.S.. and Stutman.
Elaborate on the conflict phase, R.K. (Folger et al.) (1993). Working
Identify and explain conflict styles through ?
conflict: strategies for relationships,
groups, and organizations. New York:
Harper Collin College Publishers
Shockley-Zalabak, P. (1988).
Fundamentals of organizational
communication. Knowledge,
sensitivity, skills, values. New York:
Longman
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