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No Pokok Bahasan Sub Pokok Bahasan Referensi

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1 Introduction The outlines of communication 2 Adler, Ronald B. & Rodman, George
history, communication definition, (2006). Understanding human
Types of communication communication.
Auckland: Oxford University
Press, Inc.

Buzzle.com (2010) History of

Communication. Available online
http://www.buzzle.
com/articles/history-of-
communication.html

Wikipedia, the free encyclopedia (2010).

Communication. Available online
http://en.
wikipedia.org/wiki/History_of_commun
ication

Williamson, Graham (21 October

2008). Speech Therapy Information and
Resources.
Communication. Available online
http://www.speech-therapy-information-
and-resources.com/communication.html
2 Models of the Communication
Process
3 Communication Barriers
The communication process model,
Characteristics of
communication,Communication
components
Definition of communication barriers,
Types of communication barriers,Ways
to cope with the communication
barriers
2 Adler, R. B., Rosenfeld, L. B., and
Towne, N. (1996). Interplay: The
Process of Interpersonal
Communication. New York; Harcourt
Brace.
Bittner, J. R. (1996). Mass
Communication. Boston; Allyn and
Bacon.
Wood, J. T. (2002). Interpersonal
Communication: Everyday Encounters.
Wadsworth/Thomson Learning.
2 Erven, Bernard L. (2010). The Ohio
State University. Overcoming Barriers
To Communication. Available online
http://aede.osu.edu/people/erven.1/
HRM/communication.pdf
Garner, Eric (2006). Buzzle.com The 7
Barriers To Great Communications.
available
online
http://www.buzzle.com/editorials/2-15-
2006-89030.asp
Mukherjee, Bidisha (2010).
Buzzle.com. Barriers to
Communication. Available online
http://www.buzzle.com/articles/barriers-
to-communication.html
Thill, John V. & Bovee, Courtland L.

4 Non-Verbal Communication
(NVC)
5 The Flow of Communication
Define Non-verbal Coommunication,
The use of non-verbal communication
in everyday life and business situations,
Types of non-verbal communication
Horizontal communication, Vertical
communication (Upward and
Downward communication), Diagonal
communication, Media of horizontal,
upward, downward, and diagonal
communication
(2005). Excellent in business
communication (6 th ed). Singapore:
Pearson Prentice Hall
4 Pillai, Maya (2010). Buzzle.com.
Nonverbal Communication - An
Overview available online
http://www.buzzle.com/articles/nonverb
al-communication-an-overview.html
Wikipedia, the free encyclopedia (2010).
Communication. Available online
http://en.wikipedia.org/wiki/History_of_
communication
Manohar, Uttara (2010). Buzzle.com.
Nonverbal Communication. Available
online
http://www.buzzle.com/articles/nonverb
al-communication.html
4 Guo, Kristina L. & Sanchez, Yesenia,
(2005). Workplace Communication in
Borkowski, Nancy (ed) Organizational
Behavior In Health Care. London: Jones
and Barlett Publishers International
Harris, Thomas E. and Nelson, Mark

6 The Flow of Communication
7 Building Goodwill
The importance of written
communication at the workplace, The
advantages of written communication,
Effective written communication,
Types of written communication (letter,
mail, memo, report, proposal, etc) The
process of collaborative writing
The importance of building goodwill
when writing business letters or emails,
You-attitude and lack you-attitude
Positive emphasis and negative
emphasis
D.. (2008). Applied organizational
communication : theory and practice in
a global environment (3rd ed.). New
York: Taylor & Francis Group
Jablin, F. M., & Putnam, L. L. (Eds.). (2001).
The new handbook of organizational
communication. Newbury Park, CA:
Sage.
4 Bovee, Courtland L. & Thill, John V.
(2008) Business Communication today
(9th Edition). Upper Saddle River, New
Jersey: Prentice Hall
Krizan, A. C.“Buddy”; Merrier,
Patricia; Logan, Joyce, and Williams,
Karen (2008).
Business Communication.
Mason: Thomson South-Western
MTD Training (2010) Effective
Communication Skills. Downloaded free
from
www.bookboon.com
Bovee, Courtland L. & Thill, John V.
(2008) Business Communication today
(9th Edition). Upper Saddle River, New
Jersey: Prentice Hall
 Brockman, Elizabeth Blackburn and
Belanger, Kelly (June 1993). You-
Attitude and Positive Emphasis: Testing
Received Wisdom in Business
Communication. Bulletin of the
Association for Business
Communication; Vol. 56 Issue 2, p1

Krizan, A. C.“Buddy”; Merrier,

Patricia; Logan, Joyce, and Williams,
Karen (2008). Business
Communication. Mason: Thomson
South-Western

Locker, Kitty O. and Kienzler, Donna S.

(2008) Busniness and Administrative
communication (8th edition).
Rockefeller Center, New York: The
McGraw−Hill
Companies,

MTD Training (2010) Effective

Communication Skills. Downloaded free
from
www.bookboon.com

8 Oral Communication (Oral Identifying the components of an oral 6 Bovee, Courtland L. & Thill, John V.
Presentation) presentation, Preparing oral (2008) Business Communication today
presentation, Giving oral presentation (9th Edition). Upper Saddle River, New
Jersey: Prentice Hall

9 Intercultural Communication
What is intercultural communication?,
The importance of intercultural
communication, Cultural dimensions,
Ways how to anticipate intercultural
misunderstanding
Krizan, A. C.“Buddy”; Merrier,
Patricia; Logan, Joyce, and Williams,
Karen (2008). Business
Communication. Mason: Thomson
South-Western
Locker, Kitty O. (1992). Business and
administrative communication.
Homewood, IL: Irwin
Locker, Kitty O. and Kienzler, Donna S.
(2008) Busniness and Administrative
communication (8th edition).
Rockefeller Center, New York: The
McGraw−Hill
Companies,
4 Lalwani, Puja (2010). Buzzle.com.
Intercultural Communication in the
Workplace.
http://www.buzzle.com/articles/intercult
ural-communication-in-the-
workplace.html
Payne, Neil (2010). Buzzle.com.
Intercultural Communication Tips.
Available online
http://www.buzzle.com/editorials/7-27-
2006-103686.asp

10 Conflict Management Describe the nature of conflict,
Elaborate on the conflict phase,
Identify and explain conflict styles
kwintessentia (2010) Intercultural
Communication in the Global
Workplace
ttp://www.kwintessential.co.uk/cultural-
services/articles/intercultural-
communiction-global-workplace.html
Lilly, Eli (2010) HR Management.
Building a Global Workplace
Community. Available online
http://www.hrmreport.com/article/Buildi
ng-a-Global-Workplace-Community/
Varner, I. and Beamer, 1. (1995).
Intercultural communication in the
global workplace. Chicago: Irwin.
4 Folger, J.P., Poole, M.S.. and Stutman.
R.K. (Folger et al.) (1993). Working
through ?
conflict: strategies for relationships,
groups, and organizations. New York:
Harper Collin College Publishers
Gemmil, G. and Aytek. B. (1983)
Conflict management myth and reality.
in Cole, D.W. (ed). Conflict resolution
technology. Cleveland: The
 Organization DeveJopment
Institute

Rahim, A. (1985). Managing conflict in

organization New York: Praeger

Rahim, A. R. (1983). Managing conflict

in comp)ex organizations, in Cole, D. W.
(ed). Conflict resolution technology.
Cleveland: The Organization
Development
Institute.

Schwarz, Roger M. (1994). The

skilledfacilitator. Practicalwisdomfor
deveioping
efjective group. San Francisco: Jossey-
Bass Inc.

Shockley-Zalabak, P. (1988).
Fundamentals of organizational
communication. Knowledge,
sensitivity, skills, values. New York:
Longman

11 Finding a job Write an application letter, Prepare for 4 job-interview-site.com (2013).

a job interview, Conduct a job Interviewee Questions to ask on a Job
interview simulation Interview. Available
 online: http://www.job-interview-
site.com/interviewee-questions-to-ask-
on-a-job-interview.html

Michael, Paul (4 October 2007). How to

Answer 23 of the Most Common
Interview
Questions. Avalilable online:
http://www.wisebread.com/how-to-
answer-23-of-the-most-common-
interview-questions

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No Rev: 002 Tgl. Berlaku: September 2005

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Dokumen Internal POLBAN