Data Center Service Plan

Statement Data Center

Of Service Plan
Work

1.0 Executive Summary

Schneider Electric’s Data Center Service Plan provides a comprehensive set of services for your
data center infrastructure, a customized solution, remedial repairs, as well as one or more
scheduled preventive maintenance visits during the agreement year. We help you maximize your
investment to keep your facility and processes at peak operational performance.
Table of Contents
Installing, maintaining, or upgrading any part of your data center physical infrastructure can be a
1.0 Executive hassle, especially if you’re working with multiple vendors in the process. Schneider Electric’s Data
Summary Center Service Plan represents the single point of contact you need for services. We can help you
plan, build, and operate any project related to your end-to-end physical infrastructure including UPS,
2.0 Features &
electrical distribution, cooling systems, software, etc.
Benefits
3.0 Adding Options
1.1 ANNUAL PREVENTIVE MAINTENANCE
4.0 Remote Included as part of the Data Center Service Plan, the annual preventive maintenance visit provides
Monitoring a comprehensive visual, environmental, and electronic inspection of all Schneider Electric products
Service and solutionspresent in your data center to ensure that components are performing to defined
technical and environmental specifications. This service includes labor and travel expenses with an
5.0 On Site available 7 X 24 scheduling upgrade option.*
Maintenance
Activities
1.2 ON-SITE REMEDIAL SERVICES
6.0 Assumptions Schneider Electric will dispatch certified service personnel to provide repairs in the event of a
7.0 Scope of problem. Parts, labor, travel, and priority access to spare parts are included. The Data Center
Service Plan from Schneider Electric is available with the Next Business Day as the standard
responsibilities
response time, with response time enhancement options available for purchase.*
8.0 Terms &
Conditions
*Please consult with your local Schneider Electric representative for details.

Schneider Electric www.schneider-electric.com 1 of 9 March 2014

 Data Center Service Plan

2.0 Features & Benefits

The Data Center Service Plan provides the following features, for all Schneider Electric products and
solutions, installed in your data center:

Features
Preventive & Predictive
Maintenance
24x7 Technical Support*
Next Business Day Response
Time
Priority Access to the Supply
Chain
Remote Monitoring Service
Benefits
An on-site examination of the system designed to ensure optimal
performance, scheduled at a time that is convenient for you. Regular
maintenance identifies and isolates potential problems before they occur,
ensures the system is always operating at peak performance, and frees you
to focus on core competencies.
Ensures that our experienced agents are available 365 days a year, 7 days
a week, 24 hours a day. It provides quick access to troubleshooting advice
when needed and delivers fast diagnosis of problems and precise
solutions.*
Provides peace of mind that a factory trained technician will arrive on site to
quickly identify problems and facilitate corrective action, bringing your
business back up and running as quickly as possible and freeing you to
focus on other issues. Standard response time is Next Business Day* with
upgrades available.
A shorter mean time to repair in the event of an emergency. The data center
service plan provides priority access to parts and ensures that they will
arrive on site as quickly as possible.
Provides the customer and Field Service Engineer with 24x7monitoring and
real-time alert notification mitigating risks to system*

*Please consult with your local Schneider Electric representative for details.

3.0 Adding Options

Now that basic Data Center service needs have been addressed, there are several options for customization
of your contract. These options include response time upgrades, 7x24 preventive maintenance scheduling
upgrades, and remedial repair labor & spares coverage.

Features
Response Time Upgrades
7x24 Preventive Maintenance
Scheduling*
Remedial Repair Labor &
Spares Coverage
Benefits
Ensure that a first responder will arrive on site quickly to identify issues and facilitate a
corrective solution. Upgrades to 4 hour or 8 hour response are available in many areas
Allows you to arrange proactive maintenance visits according to your schedule. With
this option, maintenance visits can be scheduled any time of day or night, weekends
and holidays too
Gives you the option to upgrade your service plan to include all parts, labor and travel
for corrective maintenance. This means no unexpected charges for service.

In addition to our service plans and options for customization, Schneider Electric also offers an array of
advanced service solutions, providing you with the most comprehensive coverage available for your data
center.

*Please consult with your local Schneider Electric representative for details.

Schneider Electric www.schneider-electric.com 2 of 9 March 2014

 Data Center Service Plan

Some examples of these advanced services** are:

Features Benefits
Energy Management Services Schneider Electric can provide a number of assessment services aimed at improving
energy efficiency and enhancing reliability in the data center.
Consulting Services Our consulting services are available to assist during any stage of your data center
lifecycle: Plan, Design, Build, Operate, and Assess
Software Services Offers software services including installation, integration, configuration, education, and
enhancement, providing support at any point in the project.
Retrofit With our retrofitting services, Schneider Electric will work with you to replace or add
datacenter equipment to improve performance and efficiency.

**Please consult with your local Schneider Electric representative more Advanced Services Solutions, tailored
and customizable options, technical and operational details.

4.0 Remote Monitoring Services

Schneider Electric Remote Monitoring Service (RMS) is a secure, firewall friendly web-based service that
provides real-time monitoring of the health and status of the Data Center devices.
Upon detection of a critical device situation, the Field Engineer will be notified and intervene onsite as
necessary.
Customers will also be notified of any site related critical issue to help them maintain continuity of service.
The convenient RMS web interface provides the customer with a real-time, dynamic snapshot of the Data
Center system's health, while the flexible profile can be easily accessed to reflect contact changes within
Data Centers organization.

Remote Monitoring Services

Activities Description

Monitor equipment 24*7  Real-time equipment monitoring provides prompt

Notify and dispatch Field
Service Engineer on site
Collect and document system
information
recognition and diagnosis of all system alerts**
 Scheduling and deployment of Field Engineer** to resolve
system alerts quickly and efficiently
 Detailed report including alert diagnosis and corrective
actions initiated by Field Engineer. In addition, the report
provides a predictive tool to anticipate any potential issues
with the system.

**Please consult with your local Schneider Electric representative for technical and operational details.

Schneider Electric www.schneider-electric.com 3 of 9 March 2014

 Data Center Service Plan

5.0 On Site Maintenance Activities

The Data Center Service Plan offers a comprehensive list of onsite activities. The specific activities listed in
the tables below represent a suite of onsite activities that can be performed by Schneider Electric certified
service personnel or by authorized service partners. You can opt out of, or if desired, can request further
customization of the activities specified. Please consult with your local Schneider Electric
representative for details, to fully develop a service plan that best suits their needs.

On Site Maintenance Activities

UPS Maintenance
Activities Description

Perform Visual Inspection
Perform Environmental
Inspection
Perform Mechanical/Electrical
Inspection
Perform Functional Verification
Inspect the UPS and/or PDU solution to ensure that all system components are clean
and functioning within designed specifications.
Verify and document that the system’s environment is within specified operating
conditions including but not limited to room temperature, airflow, dust contamination,
etc.
Inspect all power and control wire termination points as well as all UPS and/or PDU.
Check UPS and/or PDU event and alarm logs & verify that input, output and bypass
voltage and current values are within designed specifications.
Verify transfer to on battery operation and transfer to and from static bypass.
Check parallel operation performance.

Implement Updates
Deliver Documentation
Verify and implement all required Field Advisories and Field Modifications.
Check all circuit board revisions and update as required.
Deliver a graphical site report documenting UPS and/or PDU status and on-site
activities.
Recommend any additional service activities as required resulting from the Preventive
Maintenance activities listed above.

Cooling Units Maintenance

Activities Description
 Measure room temperature and humidity.
 Check of the system for adequate cooling
 Capacity to support the load.
Perform Environmental
 Ensure the environment is within manufacturer specified operating
Inspection
conditions and clearances.
 Document any environmental non-compliance issues and recommend
appropriate action as necessary.
 Inspect unit for damage, missing or broken hardware, and abnormal noises.
 Inspect doors, panels, gaskets, and hardware. Check external paint
integrity.
 Inspect for foreign debris and signs of corrosion within the unit.
 Check and tighten electrical connections within the unit.
Maintenance Tasks (as
 Replace drive belts, check and lubricate bearings, check motor mounts,
applicable)
pulleys, and set screws.
 Clean or replace the factory installed air filter and water filter media.
 Inspect heat exchangers, fan blades, and coil fins.
 Inspect for water leaks on the factory supplied piping system.
 Visual inspection for refrigerant and or Chilled Water leaks. Visually inspect

Schneider Electric www.schneider-electric.com 4 of 9 March 2014


Maintenance Tasks (as
applicable)
Check System Operating
Conditions
Electrical Distribution Maintenance
Low Voltage Switchgear
Activities
Perform Visual Inspection
Perform Environmental
Inspection
Perform Mechanical Electrical
Inspection
Perform Functional Verification
Clean, Lubricate & Adjust
Standard Testing
Schneider Electric www.schneider-electric.com
Data Center Service Plan
for Water/Glycol condenser loop for leaks if applicable.
 Inspect condensate pan and verify proper condensate removal from unit.
 Clean or replace the humidifier cylinder. Inspect humidifier water valves.
 Check and tighten pipe clamps, piping joints, and compressor mounting
hardware within the unit.
 Measure and record the primary and secondary voltages and major
component amperage readings.
 Check and adjust fan speed regulation and controls.
 Check the chilled water and/or condenser water supply temperature and
water flow. Check the glycol concentration.
 Verify operation of the water regulating valve and actuator if applicable.
 Check compressor operation if applicable.
 Measure and record refrigerant pressures and temperatures.
 Check the refrigerant and compressor oil level; check the filter drier pressure
drop.
 Check the refrigerant metering device and head pressure control valve
operation.
 Check operation of the Outdoor Condenser, Fluid Cooler, and Pump
Package if applicable. Check and adjust fan speed and pump control
settings.
 Verify unit modes of operation: Cooling / Reheat / Humidification /
Dehumidification.
 Confirm unit’s ability to maintain temperature and humidity setpoints.
 Verify controller configuration and control setpoints.
 Check and calibrate safety switches, pressure, temperature, and humidity
sensors.
 Check operation of group control, redundancy failover, and lead-lag
functions.
 Review Alarm history and investigate logged alarms.
Description
Inspect the devices to ensure; fuse and breaker sizes correspond to drawings; barriers
and shutters are installed; filters are in place and vents are clear; proper clearances are
maintained; there are no signs of excessive deterioration or overheating and many
other aspects to ensure the equipment operates within specification; all anchorage,
alignment, and grounding are in place.
Verify and document that the system’s environment is within specified operating
conditions including but not limited to room temperature, humidity, and dust
contamination and other airborne contaminants.
Verify tightness of accessible bolted electrical connections; inspect all mechanical
indicating devices for proper operation; perform all mechanical operational tests on
both the circuit breaker and its operating mechanism; confirm proper operation of
interlocks and mechanisms.
Confirm charge, close, trip and block close functions of all devices, verify relay trip
output contacts.
Clean, lubricate, and adjust components per manufacturer recommendations.
Perform standard system tests such as insulation resistance testing, contact resistance,
trip / charge / close minimum voltage operation, breaker protective relay / trip unit
5 of 9 March 2014

Deliver Documentation
Medium Voltage Switchgear
Activities
Perform Visual Inspection
Perform Environmental Inspection
Perform Mechanical Inspection
Perform Functional Verification
Clean, Lubricate & Adjust
Standard Testing
Deliver Documentation
Transformer
Activities
Perform Visual Inspection
Perform Environmental
Schneider Electric www.schneider-electric.com
Data Center Service Plan
calibration by secondary injection and other appropriate testing as dictated by
customer’s equipment configuration.
Deliver a comprehensive report documenting on-site activities, comments and
deficiencies noted while onsite and all test data recorded. Additionally, Schneider
Electric will recommend any additional service activities that may be required to restore
the equipment to or maintain reliable operations.
Description
Inspect the devices to ensure; fuse and breaker sizes correspond to drawings; barriers
and shutters are installed; filters are in place and vents are clear; proper clearances are
maintained; there are no signs of excessive deterioration or overheating and many other
aspects to ensure the equipment operates within specification; all anchorage, alignment,
and grounding are in place.
Verify and document that the system’s environment is within specified operating
conditions including but not limited to room temperature, humidity, and dust
contamination and other airborne contaminants.
Verify tightness of accessible bolted electrical connections; inspect all mechanical
indicating devices for proper operation; perform all mechanical operational tests on both
the circuit breaker and its operating mechanism; confirm proper operation of interlocks
and mechanisms.
For draw-out type instrument transformers; test operation, alignment, and penetration of
withdrawal disconnects, verify correct operation of withdrawal mechanism and grounding
operation for drawer mounted devices.
For circuit breakers; confirm charge, close, trip and block close functions. For protective
relays and other breaker control devices; verify relay trip output contacts.
Clean, lubricate, and adjust components per manufacturer recommendations.
Perform standard system tests such as insulation resistance testing, contact resistance,
close / trip timing, trip / charge / close minimum voltage operation, vacuum integrity,
protective device calibration and other appropriate testing as dictated by customer’s
equipment configuration.
Deliver a comprehensive report documenting on-site activities, comments and
deficiencies noted while onsite and all test data recorded. Additionally, Schneider
Electric will recommend any additional service activities that may be required to restore
the equipment to or maintain reliable operations.
Description
Inspect following items on all transformers: Control and alarm devices to confirm settings
are as specified and to record the maximum temperatures for all parameters; inspect the
exterior surfaces for signs of deterioration or corrosion; check bushings for signs of
cracking, chips or other damage; inspect all anchorage, alignment, and grounding are in
place; note the position of all tap changers.
For dry type transformers, inspect the core and coils for signs of overheating, blocked
ventilation or other failure mechanisms; assure resilient mounts are free.
For liquid filled transformers, note liquid level, nitrogen pressure and signs of any leaks;
assures radiator cooling fins are not blocked.
Verify and document that the system’s environment is within specified operating
6 of 9 March 2014

Inspection
Perform Mechanical Electrical
Inspection
Perform Functional Verification
Standard Testing
Deliver Documentation
Schneider Electric www.schneider-electric.com
Data Center Service Plan
conditions including but not limited to room temperature, humidity, dust contamination
and other airborne contaminants.
Inspect following items on all transformers: Verify tightness of accessible bolted electrical
connections; confirm proper operation of interlocks and safety mechanisms.
For liquid filled transformers, inspect all pressure relief devices for correct operation;
confirm operation / status of all shut-off valves.
Verify that all functions of the temperature controller are operating correctly and that all
cooling pumps and fans are operational; confirm operation of load tap changers.
Perform standard system tests such as insulation resistance (PI), transformer turns ratio
(on in-service tap for de-energized tap changers or all taps for load tap changers);
insulation power factor (standard for liquid filled units) and insulating liquid (sample taken
for lab analysis).
Deliver a comprehensive report documenting on-site activities, comments and
deficiencies noted while onsite and all test data recorded. Additionally, Schneider
Electric will recommend any additional service activities that may be required to restore
the equipment to or maintain reliable operations.
7 of 9 March 2014
 Data Center Service Plan

6.0 Assumptions
The successful performance of the tasks defined in this Statement of Work is based on the following key
assumptions, which are agreed to by Schneider Electric.
• All services performed on-site by Schneider Electric will be executed during business hours unless
otherwise requested by the customer.
• All services are performed on-site by certified Schneider Electric service personnel or by authorizd
service partners.
• All units and devices must be kept in an environment that adheres to manufacturer specifications.
• Hours of Operation for Technical Support are Country specific and include either 7 X 24 or
business hours coverage.
• The Remote Monitoring Service is only available in English for networked equipment with the
appropriate Schneider Electric management accessory properly configured.
• Remote Monitoring is not available in all locations. Please consult with your local Schneider
Electric representative for availability in your area.
• Next Business Day is defined as the next day during the business week and normal business
hours.
• Where Next Day and 4 Hour services are available for purchase, certified personnel will arrive on
site next day or within 4 hours from the time Schneider Electric Technical Support deems an on-site
visit is necessary.
• Response time is defined as elapsed time between when Schneider Electric technical support
determines an on-site visit is necessary and the time the service people arrives at the customer’s
site.
• Preventive Maintenance visits are available during business hours with an option to upgrade to 7
X24, including weekends and holidays.
• Geographical restrictions may apply. Please verify the service coverage and response time for your
location with your local Schneider Electric office.
• Rack based accessory replacement coverage is included in some countries. This provides
replacement parts, no on site visit. Please check with your local service sales representative for
availability.
• Some aspects of the service definition presented in this document may vary by location. In the
case of a conflict between the service definitions contained on this Statement of Work and the local
service definitions the local service definitions will prevail. For more information, please refer to your
Schneider Electric sales representative.
• In the event the that some units has not been previously covered by an On Site Maintenance
contract, Schneider Electric requires a recertification maintenance visit prior to placing an on site
maintenance contract on the unit.

The following items are not included in the scope of this service:
• Support for third party equipment, unless not specifically defined and agreed (*)
• Internal and external batteries are not considered as included parts. They will be subject to a
separate quotation, which will include labor and travel.
• Configuration of the Remote Monitoring (RMS).
• Battery Replacement Labor
• Travel for Battery Replacement

*Please consult with your local Schneider Electric representative for details.

Schneider Electric www.schneider-electric.com 8 of 9 March 2014

 Data Center Service Plan

7.0 Scope of Responsibility

The items stated here are responsibilities of both Schneider Electric and the customer.

7.1 SCHNEIDER ELECTRIC RESPONSIBILITIES

• Meet the customer’s service schedule date.
• Perform all of the Maintenance service tasks.
• Submit Site Report and Maintenance Forms to the customer.
• Ensure all action items are completed.
• Inform and provide recommendations to the customer about any action items not
included in the SOW (statement of work).

7.2 CUSTOMER RESPONSIBILITIES

• Provide dates and times when the scheduled work can be performed.
• Facilitate site access for Schneider Electric service personnel.
• Notify Schneider Electric personnel of any security clearance requirements in
advance of arrival.
• Notify Schneider Electric personnel of any safety training and safety
equipment requirements.
• Provide an on-site point of contact.
• Ensure safety plan is in place prior to intervention.
• Sign the completed Maintenance forms after the intervention.

8.0 Terms and Conditions

Schneider Electric standard Terms and Conditions apply. The information provided in this Statement of
Work cannot be used or duplicated, in full or in part. Other uses for this document are prohibited without
written consent from Schneider Electric. All documentation, photographs, thermal imaging or other
information provided by the customer, or gathered at the customer site, will be for internal Schneider
Electric use only and used solely for the purpose of report generation, analysis and recommendations.

© 2014 Schneider Electric. All rights reserved. All Schneider trademarks are property of Schneider Electric and its subsidiaries and
affiliates. Other trademarks are property of their respective owners. Specifications are subject to change without notice. Disclaimer: This
information is reliable at the point of creation and may be subject to change.

Schneider Electric www.schneider-electric.com 9 of 9 March 2014