BAILEY SALEHA SAROJINI

14-21-18/4,
Raithu sangam,Nidanam Doddi,
Anakapalle,Vishakapatnam, Phn no:+91 6309895178
AndhrPradesh-531002 Email:bailey.sarojini@gmail.com

CAREER OBJECTIVE:

To work in a challenging job environment that utilizes my skills and abilities and offers
ample learning opportunities to explore new things with commitment, dedication and
enthusiasm.

PROFILE SUMMARY:

Customer service representative with 1.8 years of experience in email and chat
process. Motivated towards customer satisfaction and contributes to company
success.

ACADEMIA:

• Bachelor of engineering from CBIT with 63%.

• Intermediate Education (Board of Secondary Education, AP) with 75%.
SSC (Andhra Pradesh State Board) with 85%.

PROGRAMMING SKILLS:
• Data analysis with MS access and excel Economic research on internet

ACADEMIC PROJECT :
• Determination of total phenolic content along with antimicrobial,
antioxidant and antiplatelet aggregation of four different medicinal plant
extracts.

EXTRA CURRICULAR ACTIVITES:

• Fashion Designing jewellery designing.

• Playing Badminton, throw ball.
• Listening to music and reading books.
PROFESSIONAL EXPERIENCE:

1. REDI SOLVE PVT.LTD – Chennai (Nov 2017-April 2018)

Process Associate, Chat Support – Non voice Process

• Develop strong customer relationships and will be responsible to resolve

queries of the customers through e-mail
• Provide chat, email support to resolve user problems with proactive
troubleshooting

2. CONCENTRIX SERVICES PVT LTD [June 2018 – March 2020]

Process Advisor - Email and chat support

Worked for Avalon (Apple iTunes Store) as email and chat support advisor.
Efficient in writing or drafting highest quality email and taking chat.

PERSONAL ABILITIES:
● Strong analytical reasoning, interpersonal and communication skills.
● Committed, hardworking and result oriented with an attention to detail.
● Highly motivated and eager to learn new things.
● Ability to produce best result in pressure situation. ● Ability to
work as individual as well as in group.

PERSONAL PROFILE:
Name : K.BAILEY SALEHA SAROJINI
Date of birth : 29 November, 1994
Father’s name : K.Bailey Jashuva
Mother’s name : K.Satyavathi
Hobbies : Playing badminton, listening music
Nationality : Indian
Languages Known : English, Hindi, Telugu
Signature
K.B Saleha Sarojini