Ryan Sandjaya

20179320039

Quality Control week 13

1. The need and for an important of the review process
Planning a review process is important to judge whether or not the process has been
successful
In addition, the review may wish to cover:
a. Whether the process met its own objectives and originally agreed purpose /
aims
b. Whether the methods and techniques were appropriate and worked as expected
c. Whether the level and range of responses from participants legitimized the
exercise
d. Whether the costs were as expected and reasonable (staff time, money, etc)
e. Whether what was produced and organized was appropriate and worked well
f. Whether the ways in which the responses from the process were dealt with
were appropriate and effective
g. What was achieved during and after the process (outcomes)

2. Identifying problems in control procedure

a. Communication problems
Problems in communication can affect the functioning for a control system,
since it is dependent on information for its operation. This information must
be transmitted through a variety of communication channels ranging from
face-to-face verbal communication to formal, written letters. Semantic and
transmission barriers can distort the information being communicated.
b. Erroneous standards
Perhaps the most critical problem in a control system is that of some
inadvertent mistakes committed in setting standards for comparison. Where
mistakes in standards exist, it is obviously more difficult to discriminate
between proper and improper output of the activity. The decisionmaker is not
certain whether the deviation message being received is the result of the
activity being out of control or the standards being improperly set.
c. Workers' resistance
Human behaviour is complicated, and it is not easy to impose controls without
leading to conflicts. Employees regard any control system as a tool to exert
pressure on them. Thus a control system must first be "sold" before it is
introduced.