1.

Describe the ways in which emotional labor could be considered an

affective event.
An affective event explains how emotions and moods influence job performance
and job satisfaction. It is underlined by a belief that human beings are emotional
and that their behavior is guided by emotion. Emotional labor, on the other hand,
is the process of managing feelings and expressions to fulfill the emotional
requirements of a job. When an employee decides to show emotion that is
contradictory from what they actually feel for the sake of accomplishing their jobs
is an example of an emotional labor in an affective event. One of the ways in
which emotional labor can be considered an affective event is when an individual
works in a service industry job. In this kind of job, an employee needs to put a
smile on their face all day regardless of how they really are feeling because
customers might complain or change their mind if they look like anything but
happy and cheery. Emotional labor may also involve surface acting, when
employees hide their inner emotions and fake a smile, which is likely when they
are tired or when facing a rude customer.

2. Are the concepts of deep acting and surface acting similar or different from
reappraisal and suppression? In what ways?
The concept of deep acting and reappraisal are not similar, although both are
somehow connected. Deep acting involves putting effort into actually feeling and
expressing the required emotions whereas reappraisal means changing the way
one thinks about potentially emotion-eliciting events. Reappraisal can be
considered the cause and deep acting is its effect. By assessing a situation again
and again (reappraisal), an employee may attempt to modify emotions to match
the required display rules. Surface acting and suppression are connected in
some way as well. Surface acting is when employees fake the required emotions
and they do not actually try to feel the emotions they wish to portray.
Suppression is the restriction of outward expression of emotions. Much like deep
acting and reappraisal, surface acting may also be considered as an effect of
suppression. Through suppression of emotions can surface acting be achieved.

3. Explain what is meant by the concept of emotional labor. Have you any
experience of this type of work?
Emotional labor is the regulation of one’s feelings at one’s job. It is the effort and
control it takes to display the organizationally appropriate sentiment – whether
that is cheerfulness, compassion, discipline, or neutrality – when personal
emotions run counter to those expected and required. It is emotional labor
because there is a mismatch between expected and felt emotions. And it is a
high stakes issue because it happens at your job and potentially affects your
livelihood.

I have experienced emotional labor not in the line of work, since I am a student,
but in groups I belong to with different school subjects. In order to maintain
 harmony within my groups, I put up a cheery personality despite feeling irritated
to let them know that I can still work with them even if they’re ignoring me.

4. Do you believe in the concept of emotional intelligence? Why/why not?

Yes, I believe in the concept of emotional intelligence (EI). Emotional intelligence
is the capacity to understand and manage one’s emotions. It refers to one’s
capacity to perceive, process and regulate emotional information to guide one’s
thinking and actions and to influence those of others. EI can lead us on the path
to a fulfilled and happy life by providing a framework through which to apply
standards of intelligence to emotional responses and understand that these
responses may be logically consistent or inconsistent with particular beliefs about
emotion.