Buying online

https://www.rong-chang.com/easyspeak/es/shop07.htm

Returning a Shirt to the Store

Client: Can I return this?

Shop assistant: What is it?

Client: It's a shirt.

Shop assistant: What's wrong with it?

Client: Nothing’s wrong with it; it just doesn't
fit.

Shop assistant: Is the color wrong?

Client: No, the color's fine but the size is much
too small.

Shop assistant: Do you remember when you bought it?

– Client: Hmm… I didn't buy the shirt.

Shop assistant: If you didn't buy the shirt? Who bought it?
Client: My friend bought it.

Shop assistant: Do you remember when your friend

bought it?
Client: She bought it last week.

Shop assistant: OK, good. Do you have the receipt?

Client: Yes, I do.

Shop assistant: Let me have the shirt and the receipt,

please.
Shop assistant: Would you like to exchange it for a
larger size?

Client: Hmm... Can I get cash back instead?

Shop assistant: No, but I can give you store credit.
Client: What is that?

Shop assistant: Well, the shirt was 19 dollars and 99

cents, right?
Client: Yeah, that's right.
Shop assistant: Well, I can give a store coupon good for
19 dollars and 99 cents, or you can
exchange this shirt for a larger size.

Client: Hmm... Ok, I'll take the coupon.

– Ok.

QUESTIONS:

What is the problem with the shirt?

What is the solution the girl offers?
What does the costumer decide to do?