SunTrust Bank RT.RETS.0.

4994844117

P. O. Box 607039 

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
Orlando, FL 32860 
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May 29, 2020

Matthew Garin Kaufman 220

120 Fahm St
Savannah, GA 31401-2392

RE: Card Number ending: 4060

Case Number: 4994844

Dear Matthew Garin Kaufman:

Thank you for your inquiry concerning your account with SunTrust.

Please assist us in our investigation of the disputed transactions on your card referenced above.
 If you have already completed and returned the enclosed forms, please disregard this reminder.

 If you no longer wish to pursue your dispute, then the appropriate box should be checked on
the form to indicate your withdrawal of the claim.

 If you are unable to select a reason for your claim from those listed, please describe your reason
for dispute on a separate sheet.

 Otherwise, please list the transactions on the enclosed form, and complete and sign the form.
Fax the completed forms to (888) 625-6234. It is not necessary to include a cover page when
faxing forms. We will review your written statement and determine if temporary credit can be
issued to your account.

Should you have any questions or require additional information, please contact our office at
1.800.447.8994.

Sincerely,

Fraud Assistance Center

D117 / CCX010 (220)

 Cardholder Statement of Dispute Item FAX TO: (888) 625-6234
Fax Cover Page Not Necessary

*4994844117* 4994844 117

Card Number ending: 4060

Case Number: 4994844
Cardholder Name: Matthew Garin Kaufman
Date Merchant Amount Date Merchant Amount
5/15/2020 METROPCS AUTO PAY $50.00

If you have not previously participated with the merchant or previously authorized transaction(s) with the merchant, stop completing this form and
contact SunTrust immediately at (800) 447-8994 to request card closure and obtain an Affidavit of Fraud.
Otherwise, select the one option below that applies to your transaction(s) and complete this form.

ATM DISPUTES
The above ATM transaction is incorrect. Amount requested $________________________ Amount received $________________________.
ATM deposit not posted to account. (Specify cash, check or both and include a copy of the ATM receipt) Check cleared? YES NO

AUTHORIZATION CANCELLED
The above item was billed monthly. I cancelled the service on (Date required) ____________________ (Provide proof of cancellation)
The purchase was a cancelled hotel reservation. I cancelled on ____________________. My cancellation number is ____________________.

I DID AUTHORIZE THE PURCHASE HOWEVER

I have not received the merchandise/service. Expected receipt date: ____________________. (Provide description of purchase)
The merchandise shipped was defective or not as described and was returned on____________________. (Provide proof of return)
I attempted to cancel the merchandise/service on ____________________.but was still charged. (Provide cancellation reason)
I did not receive the expected services. (Provide a letter of explanation)
The merchandise was returned on ____________________. (Provide proof of return)

PAYMENT BY OTHER MEANS

The purchase was paid by check, cash, or other means but was still charged to my card. (Provide a copy of alternate payment)

DIFFERENT AMOUNT THAN SALES SLIP

The amount of the sales slip was increased from $____________________ to $____________________. (Provide a copy of sales slip or
invoice)

CREDIT/REFUND NOT RECEIVED

I received a credit on the above transaction, but the credit was not applied to my account. (Provide a copy of credit slip)

MULTIPLE POSTING
I only made __________ charge(s), but was billed __________ times for the same charge.

Continue to the next section.

D117 / CCX009 (220)

 FAX TO: (888) 625-6234
Fax Cover Page Not Necessary

*4994844117* 4994844 117

Card Number ending: 4060

Case Number: 4994844
Cardholder Name: Matthew Garin Kaufman

Important: Describe your attempt(s) to resolve with the merchant.

I certify that I have exhausted all means to obtain credit directly from the merchant and that incomplete or inaccurate information could
result in the decline of my dispute. I give my consent to have this claim reviewed by an Investigator and understand that I may be asked
to provide additional details for the investigation.

Cardholder Signature _________________________________________ Date _______________________

D117 / CCX010 (220)