Dialogue 1

Receptionist : Hello The Garuda Hotel.

Guest : Hello, this is Raymond Deep. Have you got rooms for a family of four for
tomorrow night, please?
Receptionist : We have two twin rooms. Is that alright?
Guest : Yes, that’s fine. How much is bed without breakfast, please?
Receptionist : One hundred twenty-five thousand rupiahs per person per night.
Guest : Good, I will take that room.
Receptionist : Would you repeat your name, please?
Guest : Raymond Deep.
Receptionist : Would you repeat that again, please?
Guest : Raymond Deep.
Receptionist : OK. Thank you for your choice to stay in The Garuda Hotel.
Guest : You are welcome.

Dialogue 2

Receptionist : Twenty Four Seven Clinic, Good Morning.

Patient : Good Morning. This is Krishna Kumar. Could I make an appointment with
Doctor Gunawan.
Receptionist : Hold on, please. Let me check his schedule….. he will be in his office at five
o’clock tomorrow afternoon.
Patient : Is half past five tomorrow okay?
Receptionist : That’s fine. Would you repeat your name, please?
Patient : Krishna Kumar.
Receptionist : Sorry?
Patient : K-R-I-S-H-N-A K-U-M-A-R
Receptionist : Could you spell that, please?
Patient : K as in kangaroo, R as in ring, I as in important, S as in Singapore, H as in House, N as
in Nepal, A as in apple, K as in kangaroo, U as in us, M as in
mother, A as in apple, R as in ring.
Receptionist : Thank you, Mr Kumar. See you tomorrow at half past five.
Patient : You’re welcome.

Identify the expressions used in the dialogues above by completing the table below.
Making a call Receiving a call Making an appointment

1. ____________________ Hello, the Garuda Hotel 2. ____________________

Making a reservation Hearing nothing Not sure

3. ____________________ 4. ____________________ 5. ____________________

 Expressing time Expressing place Ending a call

6. ____________________ 7. ____________________ 8. ____________________