Professional Documents
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Introduction
I tried everything the book told me to. For years I heeded the advice of
countless business experts in my attempts to improve customer satisfaction,
loyalty and revenue.
Nothing worked nearly so well as customer feedback, done right. And it makes
sense. Because instead of trying to guess what’s going on with customers you
get to know.
I’m willing to bet you’ve found customer feedback forms are too long, ask
irrelevant questions and are completely ignored once you’ve completed them.
This set of templates are working examples my company and our customers
use to achieve:
They all follow 10 Ingredients for brilliant results, and The 3 Golden Rules of
Requesting Customer Feedback.
Guy
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
How easy are we to deal with? How well did we keep you informed?
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
How would you describe your experience with us overall (for our review page)?
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
How satisfied are you with the quality of the products we supply?
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
How would you rate the speed with which we fulfil your orders?
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
We want to make sure we’ve delivered service to the standard you expect.
Thanks for taking the time to help us by giving feedback.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
How would you describe our performance overall (for our customer review
page)?
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
How would you rate the quality & comfort of the accommodation?
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
What are the main benefits you get from using our software?
Are there any improvements we could make to our software or service, or any
blog topics that would help you?
We’d like to check that you’re completely happy with the service you’ve
received from us.
0 = Low 10 = High
0 1 2 3 4 5 6 7 8 9 10