EKT TRADE & INVESTMENT PLC

Company Name ___________________________ Project Customers Survey Form

Dear our respected customer, thank you for us the opportunity to serve you better. These
questionnaires are intended to figure our customers exprience in purchasing our
products. So, please help us by taking a few minutes to tell us about the products and
services that you have received so far.

1. Can you please let us know which one of the following products provided by EKT do you use the most?

Door Locks system Plywoods

PPR pipes & Fittings Ceramic tiles

Fire extinguisher Sanitary

2. Which of the following words would you use to descibe our products? select all that apply

High quality Overpriced

Useful Impractical
Unique
Poor quality
Good value for money
Unreliable

3. How well do our products meet your needs?

Extremely well
Not so well
Very well
Not at all well
Some what well

4. How would you rate the quality of our products?

Very high quality Low quality

High quality very low quality

Neither high nor low quality

5. How long have you been a customer of our company?

This is my first purchase 1 - 2 years

Less than six months 3 or more years

six months to year

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 6. Can you please tell us about the problem solving capabilities of our project sales representative in
comparision with other companies in the building material supply categories?

A lot more responsive

A bit less responsive
A bit more responsive
A lot less responsive
same as others

7. How well did sales representative listen to you?

Extremely well
Not so well
Very well Not at all well

Moderatley well

8. How quickly was the solution to your problem provided?

Immediatley Moderately quickley

Very quickley Not so quickley

9. What aspect of our products were you most disappointed by?

Quality Purchase experience

price Varaties

Delivery Repurchase unavailability

10. How likely are you to recommend our company to others?

Extremely likely Slightly likely

Very Likely Not likely at all

Moderatly likely

11. Please list another building material supply for the future in which are not supply yet.

list them here

12. Do you have any comments suggestions for EKT?

write here

Thank you for your time and effort.

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