QUESTIONAIRE

Effectiveness of distribution channels of self shine india private l.t.d.

NAME:………………….

ADDRESS:………………..

1. Are you satisfied with the logistics services provided by self shine India private l.t.d?

Excellent Very Good Good

Satisfactory Average Poor

2. How is the distribution strategy of selfshine India private l.t.d?

Very good Good Average Poor No openion

3. When compared to other companies, how do you evaluate the effectiveness of

distribution strategy of self shine india private l.t.d?

Very Good Good Average Poor Very Poor

4. How do you rate the relationship established by the company personnel with you?

Very Good Good Average Poor No Opinion

5. Do you agree that the customer requirements are met at the right time?

Strongly Agree Agree Neutral Disagree No Opinion

6. How do you rate the credit facility available from manufacturer or distributor?

Very Good Good Average Poor No Opinion

7. Does the distribution by the manufacturer confer to the needs of the time and place
utility?

Yes No
8. Do you deal with other companies products?

Yes No

9. How effective is the redressal system regarding damaged goods?

Very Good Good Average Poor Very Poor

10. Do you find the payment and settlement system of the manufacturer very convenient
and favorable?

Very Convenient Convenient Inconvenient

11. Do you find any kind of advertisement and promotional facility provided to you by
the company?

Yes No

12. What type of promotional activity do you prefer?

Discount Gifts Coupon Rebate Premium Offer

13. How often you face problems during transportation of goods?

Very Often Often Rarely Very Rarely Never

14. How many changes been made in the present distribution system?

Yes No No opinion

15. Is the promotional strategy of the self shine India helpful in dealing with their
products?

Very Helpful Helpful Not Helpful

16. What would you like to say about the effective servicing of self shine India private
l.t.d?

Very Good Good Average Poor Very poor

17. How often you face problems during transportation of goods?

Very Often Often Rarely Very Rarely Never

18. how long you have dealing with selfshine polymer products?

1-2 years 2-4 years 4-7 years 7-9 years

above 9 years

19. Do you think that selshine products are effective in controlling distribution costs?

Very Cost Effective Cost Effective Not Cost Effective

20. Kindly suggest some measures for the further improvement of distribution of
selfshine india private l.t.d?
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Thanking you

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