PROJECT ACTIVITY 2.

IMPLEMENTATION OF AN

ENGLISH LANGUAGE SURVEY

JEISSÓN DANIEL BASTOS ESPINEL

INSTRUCTOR

MARTHA ISABEL OSORIO VELEZ

MARKET MANAGEMENT TECHNOLOGY

1881642

NATIONAL APPRENTICESHIP SERVICE - SENA

TRADE AND SERVICES TRAINI

2019
 DANGEL STORE COMPANY SURVEY

1. Which of the following words would you use to describe our products?

 very trustful
 good quality
 Useful
 comfortable
 economic
 very expensive
 Poor quality
 Unreliable

2. would you recommend this store to a friend?

 Yes, I would recommend it

 No, I would recommend it

3. How long have you been a customer of our store?

 Is my first purchase
 Less than six months
 Six months to a year
 Two or more years
 I haven`t made a purchase yet

4. How would you rate the value for money of our products?

 Excellent
 Above average
 Average
 Below average
 Pity
5. How would you rate the quality of our products?

 Very high quality

 High quality
 Neither high nor low quality
 Low quality
 Poor quality

6. What do you think we should improve in our store?

 customer service
 The quality of products
 prices
 the logo
 the physical location

7. Do you like the use of social networks to offer you our products?

 yes, very practical

 no, I prefer in the physical store
 little use of social networks

8. How do you like the delivery service against delivery nationwide?

 Excellent
 bad, it takes to arrive
 I prefer in the physical store

9. Would you like us to include clothes and accessories in our store?

 Yes I would like it

 I would not like

10. Overall, how satisfied or dissatisfied are you with our company?

 Very satisfied
 Somewhat satisfied
 Neither satisfied nor dissatisfied
 Very dissatisfied

11. Do you have any concerns, comments or suggestions?

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