SERVICIO NACIONAL DE APRENDIZAJE

GESTIÓN DE MERCADOS

IMPLEMENTACIÓN DE UNA ENCUESTA EN INGLÉS

ENCUESTA

Regional Cundinamarca:
CENTRO DE DESARROLLO AGROEMPRESARIAL
CHÍA

Presenta:
ANGELI TATIANA QUIROGA GALÁN
WENDY YESENIA CASIANO FUENTES
ESTEFANIA NARVAEZ PATIÑO
FRANK SEBASTIAN ARGUELLO JAIMES

Instructora bilingüismo:

JULY ANDREA TORRES HERNANDEZ

CHIGORODÓ-ANTIOQUIA JUNIO, 2021

 Sweet Sensation
Kind regards from the "Sweet Sensation" company. We want to know a little about
the level of satisfaction of our customers towards our products. That is why we
want to invite you to participate in the following survey. Your response can help us
provide better products and services. Thank you much.

1. How would you rate your overall experience with our product?

o Totally unsatisfactory
o Unsatisfactory
o Neutral
o Satisfactory
o Completely satisfactory

2. How likely are you to recommend our products to your friends?

Not at all likely Extremely likely
1 2 3 4 5 6 7 8 9 10

3. What important factor do you highlight in our product?

4. Of the following flavors, which is your favorite or preferred?

o Strawberry
o Vanilla
o Chocolate

5. What do you like most about our products and services?

o Taste
o Design
o Cost
o Everything
o Nothing
6. Which of the following words describes our products?

o Defective
o Low quality
o High quality
o Long-lasting
o Not durable
o Economic
o Expensive

7. How satisfied are you with our products and services?

o Very satisfied
o Satisfied
o Not very satisfied
o I am not satisfied

8. What aspects of our products or services would you improve?

9. How responsive has our customer service team been to your questions and
concerns?

o Not receptive at all

o Little receptive
o Moderately responsive
o Very responsive
o Extremely responsive

10. How can we improve your shopping experience?