TV Programme Transcripts

Module 12 Unit 2 Programme A

DRAMA PART 1

DANNY
How was your day?

OMAR
Not too bad, thanks.

DANNY
So the job's working out for you?

OMAR
Is the job working out for me? Well, to begin with, it was pretty confusing and rather
stressful.

DANNY
Was it? I remember when I started my job, I would make a mistake with something
and panic. But I've learnt to take a deep breath if things go wrong.

OMAR
In the first week I made every mistake in the book but I've gained invaluable
experience. I'm learning to deal with difficult situations.

MRS WALKER:
But you said it would be ready on Thursday.

OMAR
Yes, Mrs Walker, I know we did say we'd deliver it by Thursday but we had a slight
problem.

MRS WALKER
I do not care what your problems are, I care about my problems and I'm not going to
get the parcel until tomorrow.

OMAR
I'm so sorry but our van broke down. I do understand your anger, Madam, and we
value your custom so I've arranged for the delivery to be picked up by a local taxi
firm. Your packages will be with you before lunchtime…

MRS WALKER
OK, yeah, thank you!

OMAR
That's no problem, Madam. And I apologise once again for the delay.

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DANNY
It can't have been easy giving up on the research job for the biogenetics company
but you've certainly managed to broaden your experience.

OMAR
Yeah, not only have I developed new job skills, but I've even set up a new system to
coordinate deliveries

DANNY
Sorry, to coordinate what?

OMAR
To coordinate deliveries. It's not that easy, you know…

CRAIG
We can't take on this extra work unless we subcontract the deliveries but we can't do
that without authorisation! What are we supposed to do?

OMAR
What are we supposed to do? Stay calm. We can do this. Steve hardly ever gets
back here after four… and … Steve's van is coming back empty from Milton Keynes.
If he went over to Northampton to pick up the supplies instead of Keith, then we
would free up a van to pick up the extra packages. Problem solved.

DANNY
So you've got a new career in logistics.

OMAR
I've got a new career in what?

DANNY
Logistics is organising the movement of goods to customers. With the growth of
online shopping, effective logistics is essential.

OMAR
Well, it's not rocket science. It's just about staying calm and working out solutions.

DANNY
But it's challenging because you have to have good problem-solving skills as well as
people management skills.

OMAR
That's true. Well, wait till you've heard what happened today ... We had some
deliveries to make – one was some notepads for an accountancy firm and another
was some counting toys for a primary school. Unfortunately, we were understaffed
and we had a lot of other orders to complete.

CRAIG
How about a coffee?

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OMAR
No, come on! Let's get this lot finished first.

CRAIG:
So the counting toys are for St. Luke's Primary School?

OMAR
That's right. Make sure they go in the right van. It wasn't until later that I realised
something was wrong.

DRAMA PART 2

OMAR
No sooner had the last van left than I realised the mix up. Did you put order 4859 in
Steve's van?

CRAIG
Did I do what?

OMAR
Did you put the counting toys in Steve's van?

CRAIG
Yeah, I might have done.

OMAR
Oh no! You didn't! That's awful!

CRAIG
What's wrong?

OMAR
They should have gone in the other van. What a disaster! Not only have we sent the
school package to the accountancy firm but we've also sent the accountancy
package to the school.

CRAIG
Have we? We can't have been that stupid.

OMAR
The accountants will have got all the buggy beads counting frames! And the school
aren't going to be very happy with their accounts notepads. Oh, dear... This is all
rather awkward!

CRAIG
How embarrassing, uh? What are we going to do?

OMAR
Only after I'd sat feeling stupid for a while did I realise there was a solution.

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CRAIG
What are you doing?

OMAR
Checking the inventory.

OMAR
Don't worry. We can sort this out.

CRAIG
Can we?

OMAR
Hi, Steve. Where are you...? OK, you've done the Jackson drop off ... No! Don't go to
the accountants next, come straight back here. Steve, just trust me! Do what I say,
please! OK, I've spoken to both drivers. Bill's not going to deliver the wrong package
to the school, and Steve's on his way back. So let's get the correct orders ready for
when he gets here. Hardly had I hung up when Craig jumped up and set to work. Not
only did the accountant get the right package but the school also got their counting
frames on time. You know? I've gone through some painful experiences but I've
learnt so much from my mistakes. In the past I would give up and think how useless I
was.

DANNY
It must have been really difficult for you when you started. You've done brilliantly.

OMAR
Well, I'm certainly getting some practical experience and more confidence. Hey, look
what the manager gave me for sorting it out! I don't know what I'm going to do with it.

DANNY
Don't you? Well, I'll send it to my niece in Liverpool … It's her birthday on Friday.

OMAR
That's lucky! But you'd better post it tomorrow at the latest if you want it to be
delivered to her on time.

DANNY
OK, Omar, you can stop managing the logistics now!

STREET INTERVIEW

Kristen
I spent a lot of time in nature as a child, and I think it helps me connect to a spirit in
adult life.

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Robert
Our younger experience is real simple: white's white, black's black, right's right,
wrong's wrong. So I just try to do the right thing every day.

Nicole
Um, when I was about eight, I went to sleep-away camp for the first time by myself,
and I had a really hard time at first, because it was hard to be away from home, but I
think it taught me a lot about learning to be yourself and meeting new people and
being in a new place.

Glenn
When I was younger I was a Boy Scout. Ahm, and I learned, you know, how to tie
knots, use a knife in a safe way, light fires, which is very useful, although I don't light
that many fires these days.

Jameeka
Like... seeing my mom struggle with taking care of me and my brothers. It taught me
how to be independent and not to depend on anybody.

Chelsi
I think, me falling a lot when I was little and you know, scraping my legs up and
things like that, it made me realise that I can just get up and try again, I'll be OK.

George
When I was a teenager I spent a summer in France, when my French was quite
limited and it gave me an immersion in the sense of being an outsider and ah, I think
developed... helped me develop empathy for people who uh, who have a sense that
they don't belong and would like to.