Professional Documents
Culture Documents
Vecteezy.com2
• Consumer Journey
• Impact on Cigarettes & FMCG
• The New Normal Consumer
• Life Beyond Covid
FY 2019
5.02
5,58
5,02 4,79 5,03 5.07 5,17 5,07 5,05 5.02 4,97
2,97
3.6
3.4 3.1 3.3 3.4
3.0 3.0
2.5 2.7
FY FY FY FY FY FY Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 DEC DEC DEC DEC DEC DEC MAR JUN SEP DEC MAR JUN SEP DEC
13 14 15 16 17 18 19 19 19 19 20 20 20 20 13 14 15 16 17 18 19 19 19 19 20 20 20 20
EXPORT/GDP 17.4% 5.4 5.1 5.0 5.0 5.0 5.1 5.0 5.2 5.0 5.0
HOUSEHOLD 2.8
IMPORT/GDP 17.6% CONSUMPTION
58.1
NET EXPORT -0.1%
2013 2014 2015 2016 2017 2018 | Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
8.2
6.9
5.4 4.8 5.2
3.7
31.9 GOVERNMENT 2.0 2.1
1.0 0.5
SPENDING
-0.2
2013 2014 2015 2016 2017 2018 | Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20
6.5
3.6 6.2 6.7
-0.1 GROSS FIXED 5.3 5.1 4.5 5.0 5.0
4.1 4.2 4.1
CAPITAL 1.8
HH Consumption Gov. Spending Investment Net Others FORMATION
Export/Import
2013 2014 2015 2016 2017 2018 | Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20
Source: bps.go.id 5
BANK
INDONESIA
130
2018 The Nielsen Company. Confidential and proprietary.
120
115
50
MAY17 AUG17 NOV17 FEB18 MAY18 AUG18 NOV18 FEB19 MAY19 AUG19 NOV19 FEB20 MAY20
100 90
86 84
2018 The Nielsen Company. Confidential and proprietary.
80 73
64 FEB20
60 51 MAR 20
41 APR 20
40 28 MAY 202
20
-
CURRENT INCOME JOB AVAILABILITY BUYING DURABLE GOODS
CONDITION
Copyright © 2019
Q1 19 Q4 19 Q1 20
Yes No
51 52
WORK LIFE BALANCE 16% 21% 21%
Q1'18 Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 JOB SECURITY 7% 9% 10%
Copyright © 2019
Q : Do you think your country is in an economic recession at the moment? Q : What are the top 5 major concerns among consumer ?
Source: The Conference Board ® Consumer Confidence Survey, conducted in collaboration with Nielsen
*Note : Q1 2020 fieldwork is based on Jan-Feb 2020 8
CPS
FMCG AND TELECOMUNICATION WERE ABLE TO GROW, WHILE LEISURE (VACATION, DINE-
OUT, FASHION), TRANSPORTATION AND EDUCATION DECREASED SIGNIFICANTLY
With their activities being limited during the pandemic, consumer expenses for LEISURE, TRANSPORTATION and
EDUCATION decreased significantly. Meanwhile, spending on FMCG and TELECOMMUNICATION have increased.
HH SPENDING HH SPENDING
CONTRIBUTION % GROWTH*
Q1 2019 Q1 2020
• FMCG
STRONG GROWTH
• Telecommunication
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
23.2 23.5
22.8
20.8
• Food
• Saving & Loans
14.6 MODERATE GROWTH • Electricity
12.3 • Insurance
10.8 10.4
9.4 8.5 • Health
7.9 7.2
4.2 4.6 4.8 5.4
3.6 3.4
1.2 1.4
DECLINE GROWTH • Education
FMCG Food Housing Transport Comm Education Health Saving + Leisure Insurance • Transportation
(Fresh & Related Loans • Leisure
Staples)
Source: Nielsen CPS Data – Additional Spending +78 FMCG Homepanel – Q1 2020 vs LY above +5 between +5 and -5 below-5 9
RMS
SINCE MARCH 2020, THE FMCG GROWTH IS SLOWING DOWN POST COVID-19
LOCAL SITUATION
17
2018 The Nielsen Company. Confidential and proprietary.
3 5 1 4 4 5 3 7
2 4
FMCG (2) (1) (1) (1) -8
(4)
(20)
FMCG Value Growth FMCG Vol Growth (/unit) FMCG Price Increase (/unit)
Source: (1) BPS Official Government Site, & Nielsen Retail Data * per FEB 2020 vs LY 10
RMS
CIGARETTE* FMCG
17.4 8.2
29.8
24.2 28.3 27.6
23.6 27.2
22.5
21.5
GR VS YA MAY20 YTD MAY20 MAT MAY20 GR VS YA MAY20 YTD MAY20 MAT MAY20
VOL STC -26% -12% -6% VOL UNIT -20% -4% -1%
VALUE -20% -6% -2% VALUE -8% 4% 5%
Copyright © 2019
MAY17 AUG17 NOV17 FEB18 MAY18 AUG18 NOV18 FEB19 MAY19 AUG19 NOV19 FEB20 MAY17 AUG17 NOV17 FEB18 MAY18 AUG18 NOV18 FEB19 MAY19 AUG19 NOV19 FEB20 MAY20
MAY20 YTD MAY20 MAT MAY20 MAY20 YTD MAY20 MAT MAY20
TOP 10 CATEGORIES :
ONLY A FEW CATEGORIES WERE ABLE TO SUSTAIN POSITIVE GROWTH IN
RECENT PERIOD
INDONESIA TOTAL | TOP 1—10 CATEGORIES | GROWTH | ENDING MAY20
1 2 3 4 5 6 7 8 9 10
15% 16%
12% 10%
2018 The Nielsen Company. Confidential and proprietary.
7% 7% 9% 7% 7%
4% 6% 5% 6% 5% 6% 4%
1% 1% 1%
-38%
Instant Noodles Powder Milk Biscuit Coffee Cooking Oil Mineral water Liquid Milk Baby Diapers Skincare Snack
Copyright © 2019
11 12 13 14 15 16 17 18 19 20
16%
2018 The Nielsen Company. Confidential and proprietary.
-4%
-6% -7%
-13% -12% -11%
-18%
-28%
Shampoo Detergent Cologne Chocolate Insecticides Carbonated Soft Non Powder Dishwashing Liquid Sanitary Napkin Breakfast Cereal
Copyright © 2019
Drink Detergent
200
150
100
Copyright © 2019
50
JAN18 MAR18 MAY18 JUL18 SEP18 NOV18 JAN19 MAR19 MAY19 JUL19 SEP19 NOV19 JAN20 MAR20 MAY20
PENETRATION (%) 13.2 TOTAL SPENDING (IDR BILL) SPEND/ BUYER (000)
350
1,342
2018 The Nielsen Company. Confidential and proprietary.
245
8.1
270
2.4
Copyright © 2019
Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Jun- Sep- Dec- Mar- Jun- Sep- Dec- Mar- Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20
18 18 18 19 19 19 19 20
Source: Nielsen CPS Data
*) Penetration & Spend/buyers and MAT rolling data 16
NEGATIVE GROWTH IN QUARTER 2 FORESEEN
January - May
Industry
2019 2020
Airline 4% -49%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
Automotive 5% -26%
Hotel 5% -46%
Insurance 8% 1%
17
CHANGES IN CONSUMER
BEHAVIOUR TOWARDS
FMCG AS TRIGGERED BY
COVID-19 AND
RESTRICTIONS
12% 7%
16% 18% 5%
12% 11% 12% 8%
25% 9%
36% 34%
79%
88%
13%
28% 7%
16%
22%
30% 28%
41% 40% 16%
47% Food Cooking at 49%
Online
Delivery 44% home
54% 72%
50%
25%
Current Stage
19%
Early Stage
Q. What is the level of impact that Coronavirus Disease 2019 / Covid-19 has placed on your [ACTIVITY]? 19
CPS
All Channel
15,8 TOTAL OUTLET 6% 9% -3%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
4 Channel
HYPER / SUPER 7% 1% 6%
And theyNIELSEN
SOURCE: also willing
CPS DATAto spend more instead of going more often * Low raw buyers
20
WHAT ABOUT ONLINE?
30% of consumers claimed to do online shopping more often. Despite the relatively small contribution to FMCG, the intention to
shop online might be carried over to FMCG as consumers are planning to reduce visit to grocery stores and modern trade
SHOPPING AT
CONVENIENCE STORES
12% 25% 37% 36%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
SHOPPING AT 43%
SUPERMARKETS
15% 28% 34%
SHOPPING AT PERSONAL
CARE STORE
15% 20% 35% 18%
Q. What is the level of impact that Coronavirus Disease 2019 / Covid-19 has placed on your [ACTIVITY]?
MUCH LESS OFTEN A LITTLE LESS OFTEN
Base: All Respondents (n= 502) THAN BEFORE THE THAN BEFORE THE
Base: All Respondents who did respective activity OUTBREAK OUTBREAK 21
WHAT WILL HAPPEN AFTER
RESTRICTIONS ARE LIFTED ?
• Consumer Thresholds vs Accelerators
• Nielsen 3 exit scenarios
#1 #2 #3 #4 #5 #6
PROACTIVE HEALTH- REACTIVE HEALTH PANTRY QUARANTINED LIVING RESTRICTED LIVING A NEW
MINDED BUYING MANAGEMENT PREPARATION PREPARATION LIVING NORMAL
of health and and public safety. E.g. of health-safety of-stocks, strains on price concerns rise as renewed cautiousness
wellness. face masks products; spike in the supply chain. limited stock about health.
store visits; growing availability impacts Permanent shifts in
basket sizes. pricing in some cases. supply chain, the use
of e-commerce and
hygiene practices.
COVID-19 EVENT MARKERS – INDONESIA
Mar 2nd – Mar 15th Mar 16th - Mar 30th April 10th – June 4th
February 2020
1st case announced Work From Home and School From Home PSBB Phase I - III
June 5th - onwards
Moving towards New Normal
23
LIFE BEYOND COVID-19:
REBOUND, REBOOT OR REINVENT
Copyright © 2020 The Nielsen Company (US), LLC. Confidential and proprietary. Do not distribute.
REGENERATION CONSUMPTION CHANGES
ORIGIN PREFERENCES
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
25
CONSUMPTION CHANGES
INSULATED
• Increasing cautious in spending over time – just in case
Ensuring assortment of offers in price Increasingly cost conscious consumers subscription services will give brands
tiers (value and premium) to meet will seek out value offers especially on greater control of reward and loyalty
Constrained vs Insulated Consumer commodity/essential items
needs • RETAILER LOYALTY
• EDLP/MULTI -BUYS/ECONOMY PROGRAMS
• BREAKING THE PROMOTIONAL PACKS Provide opportunity to reward the most
MINDSET Return of bigger baskets, fewer store needy/ vulnerable with special offers
Opportunity to “reset” depth of promo trips – consumers will seek everyday
expectations after lack of instore value when choosing retailer • GOVERNMENT
promotions during COVID due to COLLABORATION
supply constraints to help the most vulnerable
27
PRE-COVID
AVG: 39%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
TOP 5 BENEFIT CLAIMS CONSUMERS ARE WILLING TO PAY MORE FOR: FOR READY TO EAT/DRINK PRODUCTS
HAS NATURAL SPICES THAT
HELPS ME TO KEEP MY ARE EFFECTIVE FOR HELPS ME TO KEEP MY
IMMUNE SYSTEM STRONG BACTERIAL INHIBITION AND IMMUNE SYSTEM STRONG
KILLING GERMS
IT IS MADE UNDER THE IT IS BASED ON NATURAL
HELPS ME TO KEEP MY
HIGHEST SAFETY STANDARDS INGREDIENTS
IMMUNE SYSTEM STRONG
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
IT IS IT IS MADE OUT OF IT IS
NUTRITIOUS SUSTAINABLE INGREDIENTS NUTRITIOUS
CONTAINS HEALTHY
IT IS MADE OUT OF HIGH IT IS BASED ON NATURAL SUPPLEMENTS LIKE VITAMIN
QUALITY INGREDIENTS INGREDIENTS C VITAMIN D OMEGA 3 OR
PROBIOTICS
HEALTH/HYGIENE
Copyright © 2018 The Nielsen Company. Confidential and proprietary.
ORIGIN
PREFERENCES
Nielsen ScanTrack | Total Key Account | Volume Sales | January 2019 to December 2019
*Categories analysed for ID (Modern Trade): Chocolate, Hair Conditioning, Carbonated soft drink, Biscuit, Shampoo, Detergent, Tea RTD, Liquid Milk 30
NAVIGATING A RETAIL RESET
Rebuild confidence ► Re-inspire experiences ► Tech transformation = ▲Retail reimagined
TECHNOLOGY TRANSFORMATION
• Re-envisage online user experience – easy online experience; augmented reality trips;
personalised service/chatbots
• Scale new technologies – scan and go; contactless checkouts
• Leverage tech to create supply chain transparency and gain shopper trust
31
DISCLAIMER
This publication has been produced by Nielsen. It is distributed for informational purposes only. Nielsen makes no express or implied
warranties with respect to any information or data included in this publication, and expressly disclaims all warranties, including but not
limited to, any warranties of accuracy, non-infringement, merchantability, quality or fitness for a particular purpose or use.
Other than information or data sourced from Nielsen, the information contained in this publication has been obtained from sources that
Nielsen believes to be reliable, but Nielsen does not represent or warrant that it is accurate or complete. Nielsen is not responsible for the
content or performance or security of any third party web site that may be accessed via hyperlink in this publication and any information on
such sites are not incorporated by reference.
2018 The Nielsen Company. Confidential and proprietary.
The views expressed in this publication are those of the author(s) and are subject to change, and Nielsen has no obligation to update its
opinions or the information or data in this publication. This publication does not constitute investment, financial, business or other
professional advice or take into account the circumstances of those who receive it. Any recipient remains solely responsible for recipient’s
use, decisions and actions in respect of this publication. This publication may not be redistributed or published, in whole or in part, without
the express written consent of Nielsen.
Copyright © 2019
32
Copyright © 2017 The Nielsen Company. Confidential and proprietary.