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INDONESIA MACROECONOMY

& FMCG CONSUMER UPDATE


A CAUTIOUS 2020 – CHALLENGING SITUATION AHEAD

Copyright © 2017 The Nielsen Company. Confidential and proprietary.


Copyright © 2018 The Nielsen Company. Confidential and proprietary.

Vecteezy.com2
• Consumer Journey
• Impact on Cigarettes & FMCG
• The New Normal Consumer
• Life Beyond Covid

Copyright © 2018 The Nielsen Company. Confidential and proprietary.


GDP GROWTH STARTED TO DECLINE IN Q1 2020
Q1 GDP growth was 2.97% with inflation level around 3%

GDP GROWTH (%) ANNUAL INFLATION (%)

2012 - 2018 2019 2020


8.4 8.4
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

FY 2019
5.02
5,58
5,02 4,79 5,03 5.07 5,17 5,07 5,05 5.02 4,97

2,97
3.6
3.4 3.1 3.3 3.4
3.0 3.0
2.5 2.7

FY FY FY FY FY FY Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 DEC DEC DEC DEC DEC DEC MAR JUN SEP DEC MAR JUN SEP DEC
13 14 15 16 17 18 19 19 19 19 20 20 20 20 13 14 15 16 17 18 19 19 19 19 20 20 20 20

*) Government assumption on APBN 2019


Source: bps.go.id 4
BPS

ALL GDP SECTOR SOFTENED IN Q1 2020


All sectors slowed down with household consumptions growing 2.8%

Q1’20 - GDP CONTRIBUTION GDP EXPENDITURE


BY EXPENDITURE (%) GROWTH

EXPORT/GDP 17.4% 5.4 5.1 5.0 5.0 5.0 5.1 5.0 5.2 5.0 5.0
HOUSEHOLD 2.8
IMPORT/GDP 17.6% CONSUMPTION
58.1
NET EXPORT -0.1%
2013 2014 2015 2016 2017 2018 | Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

8.2
6.9
5.4 4.8 5.2
3.7
31.9 GOVERNMENT 2.0 2.1
1.0 0.5
SPENDING

-0.2

2013 2014 2015 2016 2017 2018 | Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20

6.5
3.6 6.2 6.7
-0.1 GROSS FIXED 5.3 5.1 4.5 5.0 5.0
4.1 4.2 4.1
CAPITAL 1.8
HH Consumption Gov. Spending Investment Net Others FORMATION
Export/Import
2013 2014 2015 2016 2017 2018 | Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20 Q4'20

Source: bps.go.id 5
BANK
INDONESIA

INDONESIA CONSUMER CONFIDENCE HAS BEEN DECREASING IN THE PAST 2


MONTHS
Indonesia CCI has been decreasing in the past 2 months, driven mainly by the steep drop in confidence about current
condition though still hopeful for near future.

CCI CECI CEI MAY ’20


150
CCI - CONSUMER CONFIDENCE INDEX
137 CECI - CONSUMER ECONOMIC CONDITION INDEX
140 CEI - CONSUMER EXPECTATION INDEX

130
2018 The Nielsen Company. Confidential and proprietary.

120
115

110 CONFIDENCE ABOUT FUTURE


CONDITION
100 Neutral 105
90

80 CONFIDENCE ABOUT CURRENT


CONDITION
70 51
60
Copyright © 2019

50
MAY17 AUG17 NOV17 FEB18 MAY18 AUG18 NOV18 FEB19 MAY19 AUG19 NOV19 FEB20 MAY20

Source: Bank Indonesia 6


BANK
INDONESIA

INDONESIA CONSUMER CONFIDENCE BY COMPONENTS


The reduction of consumer confidence is driven by uncertainty on current income and job prospect which in turn
impacted their buying intention

CONSUMER OPTIMISM BY COMPONENTS


120 114 114 112 110

100 90
86 84
2018 The Nielsen Company. Confidential and proprietary.

80 73
64 FEB20
60 51 MAR 20
41 APR 20
40 28 MAY 202

20

-
CURRENT INCOME JOB AVAILABILITY BUYING DURABLE GOODS
CONDITION
Copyright © 2019

Source: Bank Indonesia 7


TCB

BOTH ECONOMY AND HEALTH BECOME TOP TWO CONCERNS.


JOB SECURITY IS ON THE RISE TO THE TOP 5 LIST
The 1st concern is still THE ECONOMY, however HEALTH concern significantly increases to 2nd position, and JOB SECURITY
followed on the 5th position.

TREND OF RECESSIONARY TOP 5 MAJOR CONCERNS


SENTIMENT AMONG CONSUMER

Q1 19 Q4 19 Q1 20
Yes No

THE ECONOMY 31% 34% 35%


61
57 57 57
2018 The Nielsen Company. Confidential and proprietary.

55 56 56 HEALTH 12% 14% 23%

51 52
WORK LIFE BALANCE 16% 21% 21%

49 48 INCREASING UTILITY BILLS 6% 12% 11%


(ELECTRICITY, GAS, ETC)
45 44 44
43 43 43
39 GLOBAL WARMING 8% 19% 11%

Q1'18 Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 JOB SECURITY 7% 9% 10%
Copyright © 2019

Q : Do you think your country is in an economic recession at the moment? Q : What are the top 5 major concerns among consumer ?

Source: The Conference Board ® Consumer Confidence Survey, conducted in collaboration with Nielsen
*Note : Q1 2020 fieldwork is based on Jan-Feb 2020 8
CPS

FMCG AND TELECOMUNICATION WERE ABLE TO GROW, WHILE LEISURE (VACATION, DINE-
OUT, FASHION), TRANSPORTATION AND EDUCATION DECREASED SIGNIFICANTLY
With their activities being limited during the pandemic, consumer expenses for LEISURE, TRANSPORTATION and
EDUCATION decreased significantly. Meanwhile, spending on FMCG and TELECOMMUNICATION have increased.

HH SPENDING HH SPENDING
CONTRIBUTION % GROWTH*

Q1 2019 Q1 2020
• FMCG
STRONG GROWTH
• Telecommunication
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

23.2 23.5
22.8
20.8
• Food
• Saving & Loans
14.6 MODERATE GROWTH • Electricity
12.3 • Insurance
10.8 10.4
9.4 8.5 • Health
7.9 7.2
4.2 4.6 4.8 5.4
3.6 3.4
1.2 1.4
DECLINE GROWTH • Education
FMCG Food Housing Transport Comm Education Health Saving + Leisure Insurance • Transportation
(Fresh & Related Loans • Leisure
Staples)

STRONG MODERATE DECLINE

Source: Nielsen CPS Data – Additional Spending +78 FMCG Homepanel – Q1 2020 vs LY above +5 between +5 and -5 below-5 9
RMS

SINCE MARCH 2020, THE FMCG GROWTH IS SLOWING DOWN POST COVID-19
LOCAL SITUATION

VALUE, VOLUME GROWTH


& PRICE INCREASE | TOP 68 FMCG CATEGORIES
GDP
GROWTH 5.1 5.2 5.0 5.1
INFLATION 3.6 3.1 2.7 3.6

17
2018 The Nielsen Company. Confidential and proprietary.

3 5 1 4 4 5 3 7
2 4
FMCG (2) (1) (1) (1) -8
(4)

(20)

FY 2017 FY 20018 FY 2019 MAT MAY'20 YTD MAY'20 MAY'20


Copyright © 2019

FMCG Value Growth FMCG Vol Growth (/unit) FMCG Price Increase (/unit)

Source: (1) BPS Official Government Site, & Nielsen Retail Data * per FEB 2020 vs LY 10
RMS

2020 FESTIVE PERIOD AND QUARANTINE LIVING SITUATION IS NEGATIVELY


IMPACTING CONSUMER CONSUMPTION
During fasting period in May 2020, both Cigarette and FMCG are declining much higher than expected

CIGARETTE* FMCG

Volume (Bill Stc) Value (Trillion Rp)


Volume (Bill Bags) Value (Trillion Rp)

21.8 21.4 10.2 10.2 10.1


21.1
2018 The Nielsen Company. Confidential and proprietary.

17.4 8.2
29.8
24.2 28.3 27.6
23.6 27.2
22.5
21.5

GR VS YA MAY20 YTD MAY20 MAT MAY20 GR VS YA MAY20 YTD MAY20 MAT MAY20
VOL STC -26% -12% -6% VOL UNIT -20% -4% -1%
VALUE -20% -6% -2% VALUE -8% 4% 5%
Copyright © 2019

MAY17 AUG17 NOV17 FEB18 MAY18 AUG18 NOV18 FEB19 MAY19 AUG19 NOV19 FEB20 MAY17 AUG17 NOV17 FEB18 MAY18 AUG18 NOV18 FEB19 MAY19 AUG19 NOV19 FEB20 MAY20

* New data (Indonesia + East Indo)

Source: Nielsen RMS Data 11


RMS

CATEGORIES RELATED TO BEING ABLE TO GO OUTSIDE THE HOUSE WERE


MOST SEVERELY IMPACTED
Categories such as RTD, Beauty and Coffee & Tea were impacted the most. Basic Personal Care also experienced
slow down
RETAIL SALES GROWTH Vs. YA [Data Ending MAY20]

VALUE GROWTH vs YA VALUE GROWTH vs YA

MAY20 YTD MAY20 MAT MAY20 MAY20 YTD MAY20 MAT MAY20

COOKING AID (9%) 9% 15% 6%


2018 The Nielsen Company. Confidential and proprietary.

FOOD(33%) 1% 8% 6% INSTANT FOOD (10%) -6% 6% 6%


SNACK + CONFEC (13%) 3% 6% 6%
DAIRY (13%) 0% 7% 7%
BEVERAGES (35%) -14% 0% 3% COFFEE + TEA (8%) -17% -3% -1%
RTD (14%) -29% -6% 1%
BEAUTY (10%) -22% -3% 2%
PERSONAL CARE (20%) -16% 0% 4%
BASIC PC (10%) -6% 4% 5%
HOMECARE (9%) -6% 5% 5% HOMECARE (9%) -6% 5% 5%
PHARMA (3%) -248% 0% 4% PHARMA (3%) -24% 0% 4%
Copyright © 2019

*) Pharmaceutical use price/unit increase 12


RMS

TOP 10 CATEGORIES :
ONLY A FEW CATEGORIES WERE ABLE TO SUSTAIN POSITIVE GROWTH IN
RECENT PERIOD
INDONESIA TOTAL | TOP 1—10 CATEGORIES | GROWTH | ENDING MAY20

MAT MAY20 YTD MAY20 MAY20

1 2 3 4 5 6 7 8 9 10
15% 16%
12% 10%
2018 The Nielsen Company. Confidential and proprietary.

7% 7% 9% 7% 7%
4% 6% 5% 6% 5% 6% 4%
1% 1% 1%

-1% -3% -1% -2% -3%


-6% -7%
-17%
-21%
-26%

-38%

Instant Noodles Powder Milk Biscuit Coffee Cooking Oil Mineral water Liquid Milk Baby Diapers Skincare Snack
Copyright © 2019

Source: Nielsen RMS Data 13


RMS

NEXT SELECTED 11-20 CATEGORIES :


INDULGENCE AND PERSONAL CARE WERE NEGATIVELY IMPACTED AS
CONSUMERS PRIORITISED HYGIENE AND HEALTH
INDONESIA TOTAL | SELECTED 11—20 CATEGORIES | GROWTH | ENDING MAY20

MAT MAY20 YTD MAY20 MAY20

11 12 13 14 15 16 17 18 19 20
16%
2018 The Nielsen Company. Confidential and proprietary.

11% 11% 11%


8% 8%
6% 7% 5% 5%
1% 1%
4%
1%
4%
1%
3% 3% 3% 4% 3%
0%

-4%
-6% -7%
-13% -12% -11%
-18%

-28%

Shampoo Detergent Cologne Chocolate Insecticides Carbonated Soft Non Powder Dishwashing Liquid Sanitary Napkin Breakfast Cereal
Copyright © 2019

Drink Detergent

Source: Nielsen RMS Data 14


RMS

THIS YEAR FESTIVE DID NOT ABLE TO GIVE POSITIVE IMPACT


Both General Trade and HBC channel are impacted the most
Data ending MAY20

TOTAL MM GT HBM HBC


(%CONT) HSM (12%)
(100%) (36%) (49%) (1%) (2%)

MAT MAY20 5% -3% 12% 1% 11% -1%


GROWTH (%) YTD MAY20 4% 0% 13% -2% 12% -14%
MAY20 -8% -7% 8% -20% -18% -46%
STORE GRO (%) W1 18 vs YA 0 -1 6 0 0 1
VALUE (Rp) INDEX – JAN’18
2018 The Nielsen Company. Confidential and proprietary.

200

150

100
Copyright © 2019

50
JAN18 MAR18 MAY18 JUL18 SEP18 NOV18 JAN19 MAR19 MAY19 JUL19 SEP19 NOV19 JAN20 MAR20 MAY20

MT Hyper/Super MT Minimarket General Trade H&B Medical H&B Cosmetic


Source: Nielsen RMS Data 15
CPS
E-COMMERCE :
UPPER SES IS DRIVING THE OVERALL GROWTH OF FMCG E-COMMERCE
UPPER CLASS is able to take advantage the most from e-commerce channel, and to some extent, middle and lower class
are also trying to participate even though still very limited.

TOTAL UPPER (15%) MIDDLE (56%) LOWER (29%)

PENETRATION (%) 13.2 TOTAL SPENDING (IDR BILL) SPEND/ BUYER (000)

350
1,342
2018 The Nielsen Company. Confidential and proprietary.

245
8.1

8.0 184 225


169
690
5.8 4.6
143

270

2.4
Copyright © 2019

Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Jun- Sep- Dec- Mar- Jun- Sep- Dec- Mar- Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20
18 18 18 19 19 19 19 20
Source: Nielsen CPS Data
*) Penetration & Spend/buyers and MAT rolling data 16
NEGATIVE GROWTH IN QUARTER 2 FORESEEN

January - May
Industry
2019 2020

Airline 4% -49%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

Automotive 5% -26%

Hotel 5% -46%

Insurance 8% 1%

Restaurants 13% -26%

Retail (non supermarket) 7% -26%

Sports 15% -40%

Supermarket 19% 10%

Travel 20% -39%

17
CHANGES IN CONSUMER
BEHAVIOUR TOWARDS
FMCG AS TRIGGERED BY
COVID-19 AND
RESTRICTIONS

Copyright © 2018 The Nielsen Company. Confidential and proprietary.


INDONESIANS NOW REDUCE THEIR VISIT TO STORES FOR
GROCERY SHOPPING AS WELL AS DINING OUT

12% 7%
16% 18% 5%
12% 11% 12% 8%
25% 9%
36% 34%

Traditional Mini Hyper/ 46%


Dining Out
Trade 24% market 21% Super 46%
60% 62%
54% 54%
64%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

79%
88%

Less Same More

13%

28% 7%
16%
22%
30% 28%
41% 40% 16%
47% Food Cooking at 49%
Online
Delivery 44% home

54% 72%
50%
25%
Current Stage
19%
Early Stage
Q. What is the level of impact that Coronavirus Disease 2019 / Covid-19 has placed on your [ACTIVITY]? 19
CPS

IN RECENT CONDITION, HOUSEHOLD SPREFER TO GO TO ONE


CHANNEL INSTEAD OF MULTIPLE CHANNELS

CHANNEL DUPLICATION – KPI


PENETRATION (%)
SPEND/BUY SPEND /
Q1’20 vs LY Growth FREQUENCY
ER TRIP

All Channel
15,8 TOTAL OUTLET 6% 9% -3%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

4 Channel
HYPER / SUPER 7% 1% 6%

3 Channel (- 0.9 pts) 32,5


MINIMARKET 8% 7% 0.4%

2 Channel (-0.7 pts)


GENERAL TRADE 7% 10% -3%
1 Channel (+1.4
pts) MODERN DRUGSTORE *
49,9 -6% -18% -3%
(HBC + HBM)

ONLINE SHOPPING 16% 4.0% 11%

And theyNIELSEN
SOURCE: also willing
CPS DATAto spend more instead of going more often * Low raw buyers
20
WHAT ABOUT ONLINE?
30% of consumers claimed to do online shopping more often. Despite the relatively small contribution to FMCG, the intention to
shop online might be carried over to FMCG as consumers are planning to reduce visit to grocery stores and modern trade

Among those who answer will increase their online


ONLINE SHOPPING
shopping are planning to… Vs. Total
30% SHOPPING AT GROCERY
STORES
12% 21% 33% 25%

SHOPPING AT
CONVENIENCE STORES
12% 25% 37% 36%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

SHOPPING AT 43%
SUPERMARKETS
15% 28% 34%

SHOPPING AT PERSONAL
CARE STORE
15% 20% 35% 18%

SHOPPING AT PHARMACY 6% 9% 15% 30%

More often Same as before


VISITING MALL 35% 18% 53% 50%
Less often

Q. What is the level of impact that Coronavirus Disease 2019 / Covid-19 has placed on your [ACTIVITY]?
MUCH LESS OFTEN A LITTLE LESS OFTEN
Base: All Respondents (n= 502) THAN BEFORE THE THAN BEFORE THE
Base: All Respondents who did respective activity OUTBREAK OUTBREAK 21
WHAT WILL HAPPEN AFTER
RESTRICTIONS ARE LIFTED ?
• Consumer Thresholds vs Accelerators
• Nielsen 3 exit scenarios

Copyright © 2018 The Nielsen Company. Confidential and proprietary.


NIELSEN’S SIX CONSUMER BEHAVIOR THRESHOLDS
OF COVID-19 CONCERN

#1 #2 #3 #4 #5 #6
PROACTIVE HEALTH- REACTIVE HEALTH PANTRY QUARANTINED LIVING RESTRICTED LIVING A NEW
MINDED BUYING MANAGEMENT PREPARATION PREPARATION LIVING NORMAL

CONSUMER BEHAVIOR SHIFTS


People return to daily
Interest rises in Prioritize products Pantry stockpiling of Increased online Severely restricted routines (work,
products that support essential to virus shelf-stable foods and shopping, a decline in shopping trips, online school, etc.) but
overall maintenance containment, health a broader assortment store visits, rising out- fulfillment is limited, operate with a
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

of health and and public safety. E.g. of health-safety of-stocks, strains on price concerns rise as renewed cautiousness
wellness. face masks products; spike in the supply chain. limited stock about health.
store visits; growing availability impacts Permanent shifts in
basket sizes. pricing in some cases. supply chain, the use
of e-commerce and
hygiene practices.
COVID-19 EVENT MARKERS – INDONESIA

Mar 2nd – Mar 15th Mar 16th - Mar 30th April 10th – June 4th
February 2020
1st case announced Work From Home and School From Home PSBB Phase I - III
June 5th - onwards
Moving towards New Normal

23
LIFE BEYOND COVID-19:
REBOUND, REBOOT OR REINVENT

FOR THE LATEST INSIGHTS VISIT: NIELSEN.COM/COVID-19

Copyright © 2020 The Nielsen Company (US), LLC. Confidential and proprietary. Do not distribute.
REGENERATION CONSUMPTION CHANGES

WALLET ADJUSTMENTS RESET BRAND RELATIONSHIPS


Refreshed narratives, tone and
Insulated vs Constrained placement
Spenders as income uncertainty
grows

ORIGIN PREFERENCES
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

REBALANCED FMCG BASKETS Security of local supply


Changing repertoires of channels, Consumer preference: reboot
categories & items economies; safety reassurances

REVISED PRICING MECHANICS RE-PRIORTISED VALUES


Reset Value definition, target Revised consideration of
efficiencies and need choice drivers

25
CONSUMPTION CHANGES

PROSPERITY POLARISES FMCG BASKETS


Spend Freely ► Comfortable ► Afford Basics = ▲Rebalanced Repertoires

REBOUND REBOOT REINVENT

• Initial splurge on discretionary FMCG, premium; luxuries, but smaller as time


progresses
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

• Look to prepared meals, takeaways, deliveries to replace OOH dining

INSULATED
• Increasing cautious in spending over time – just in case

• Default to at-home living and eating – small treat in short term


• Increasing seek value alternatives – channel and within categories
• Increasing reliant on support as time progresses via capped pricing; incentives to
CONSTRAINED support daily needs

EARLY DELAYED PROLONGED


26
CONSUMPTION CHANGES

RESET PRICING & PROMOTIONS STRATEGIES


Price Caps ► Elasticity ► Promo Cycles = ▲Reassessed Pricing

REBOUND REBOOT REINVENT

REVIEW PRICE OFFERING REBOOT VALUE OFFERS REINVENT VALUE


DEFINITION

• PRICE TIER ASSORTMENT • PRIVATE LABEL • DIRECT TO CONSUMER


Copyright © 2018 The Nielsen Company. Confidential and proprietary.

Ensuring assortment of offers in price Increasingly cost conscious consumers subscription services will give brands
tiers (value and premium) to meet will seek out value offers especially on greater control of reward and loyalty
Constrained vs Insulated Consumer commodity/essential items
needs • RETAILER LOYALTY
• EDLP/MULTI -BUYS/ECONOMY PROGRAMS
• BREAKING THE PROMOTIONAL PACKS Provide opportunity to reward the most
MINDSET Return of bigger baskets, fewer store needy/ vulnerable with special offers
Opportunity to “reset” depth of promo trips – consumers will seek everyday
expectations after lack of instore value when choosing retailer • GOVERNMENT
promotions during COVID due to COLLABORATION
supply constraints to help the most vulnerable

27
PRE-COVID

PROMOTIONAL RESET ALLOWING FOR NEW “VALUE”


DEFINITION
DEPENDING ON COVID CATEGORY PERFORMANCE

AVG: 39%
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

NIELSEN EVERYDAY ANALYTICS MAT NOVEMBER 2019 28


CONSUMPTION CHANGES

ATTRIBUTE IMPORTANCE REASSESSED


▲Reprioritised Values will impact Assortment and Ranging

TOP 5 BENEFIT CLAIMS CONSUMERS ARE WILLING TO PAY MORE FOR: FOR READY TO EAT/DRINK PRODUCTS
HAS NATURAL SPICES THAT
HELPS ME TO KEEP MY ARE EFFECTIVE FOR HELPS ME TO KEEP MY
IMMUNE SYSTEM STRONG BACTERIAL INHIBITION AND IMMUNE SYSTEM STRONG
KILLING GERMS
IT IS MADE UNDER THE IT IS BASED ON NATURAL
HELPS ME TO KEEP MY
HIGHEST SAFETY STANDARDS INGREDIENTS
IMMUNE SYSTEM STRONG
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

IT IS IT IS MADE OUT OF IT IS
NUTRITIOUS SUSTAINABLE INGREDIENTS NUTRITIOUS

CONTAINS HEALTHY
IT IS MADE OUT OF HIGH IT IS BASED ON NATURAL SUPPLEMENTS LIKE VITAMIN
QUALITY INGREDIENTS INGREDIENTS C VITAMIN D OMEGA 3 OR
PROBIOTICS

IT IS BASED ON NATURAL IT HELPS ME TO STAY IT IS MADE UNDER THE


INGREDIENTS HYDRATED HIGHEST SAFETY STANDARDS

THAILAND INDIA VIETNAM


29
CONSUMPTION CHANGES Indonesia

OPPORTUNITY FOR SIMPLIFIED ASSORTMENT


% of SKU contributing to the bottom 2% of ID category sales
2019 MORE SPACE FOR:
Top 80% sales 81% - 98% sales Bottom 2% sales
volume contributing SKUs volume contributing SKUs volume contributing SKUs

HEALTH/HYGIENE
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

VALUE BRANDS &


PRIVATE LABEL

ORIGIN
PREFERENCES

Nielsen ScanTrack | Total Key Account | Volume Sales | January 2019 to December 2019
*Categories analysed for ID (Modern Trade): Chocolate, Hair Conditioning, Carbonated soft drink, Biscuit, Shampoo, Detergent, Tea RTD, Liquid Milk 30
NAVIGATING A RETAIL RESET
Rebuild confidence ► Re-inspire experiences ► Tech transformation = ▲Retail reimagined

REBUILD CONFIDENCE AND RELATIONSHIPS


• Instore hygiene
• Availability and supply
• Support local and specific origin
• Re-instigate store loyalty for those that strayed due to proximity, supply

REDEFINE SALES ACTIVATION TACTICS


• Price and promotional review to create a new value definition based on consumer need
• Reimagine layout and shelf to match consumer need and simplify supply chains
Copyright © 2018 The Nielsen Company. Confidential and proprietary.

RE-INSPIRE RETAIL EXPERIENCE – IN STORE AND ONLINE


• FMCG larger slice of smaller spend but more fragmented landscape - more eating in, less out;
importance of meal kits, delivery options
• Reimagine role of physical store: with more online, direct to home, evolve store experience –
showrooming; innovation hotbed
• Ensure new online shoppers stay - e-commerce the new norm , need support and seamless experience

TECHNOLOGY TRANSFORMATION
• Re-envisage online user experience – easy online experience; augmented reality trips;
personalised service/chatbots
• Scale new technologies – scan and go; contactless checkouts
• Leverage tech to create supply chain transparency and gain shopper trust
31
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Copyright © 2019

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Copyright © 2017 The Nielsen Company. Confidential and proprietary.

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