Professional Documents
Culture Documents
Your
BPM experience
Your
expectations
Your
career plan
Business Process Management (BPM)
Agenda
Lecture 1
BPM Overview / Value of BPM
What is a Business Process?
Definition
VALUE FOR
CUSTOMERS
Perspectives of a Business Process
Different elements of a business process need to be considered to achieve real
process improvement
Organization View
Deliverable View
ARIS – Architecture of Integrated Information Systems by A.-W. Scheer
What is Business Process Management?
Definition by Keith D. Swenson, Mark von Rosing *
Start Resul
Data Base
Information Technology
Source: BPM-D
The Potential of Business Process Management
“The Value of Process”*:
Internal Focus
Efficiency
Integration Compliance
Transparency
Agility Networking
Quality
External Focus
* Queensland University of Technology, Accenture: Study on the value of BPM, Brisbane, London, Philadelphia 2011.
A Reference for the Process(es) of Process Management
Example of a BPM Capability Blueprint:
BPM Operations
BPM Maturity Process
Roadmap Governance
&Value Analysis Value Analysis
Process
Standards & Process Process BPM
Improvement
Guidelines Design Implementation Community
Methods
BPM Support
Human Enterprise Information
Finance Procurement
Resources Services Technology (IT)
Source: Accenture, The Process of Process Management: Delivering the Value of Business Process Management
Business Trigger Points for BPM
BPM can support these scenarios
Standardization
Major Initiatives
transformation Compliance
programs Initiatives
Core
Post M&A
Rationalization System
Implementation
BPM
Innovation & Establishment
Growth of a BPM CoE
Next
Generation Cost Reduction
Process Programs
Automation
Risk Digital
Management Transformation
BPM-Lifecycle
Why BPM is a never ending story…
Content
Structure
Table of Contents
Conclusion / Benefit
Literature
KISS
Did I understand the topic / message?
Documentation
Spelling / grammar
Struktur / Logik
Complexity (less is more)
Preparation for Friday 3/26