Microsoft Partner Guidance for

Microsoft 365 Business Voice and

Audio Conferencing Promos
LAST UPDATED: JANUARY 14TH, 2021

Contents
Using this guide................................................................................................................................................. 3
Overview ........................................................................................................................................................... 3
Frequently asked questions .............................................................................................................................. 3

How should partners use these promos? ................................................................................................ 3

When will these promos be available? .................................................................................................... 4

How long is the duration of the promotions? ........................................................................................ 4

Are the promotions new offers or do they apply to the existing offers? ............................................ 4

Can partners still sell the regularly priced offers without the promotion to qualifying customers?
...................................................................................................................................................................... 5

Can an existing Audio Conferencing or Business Voice customer take advantage of the promo?. 5

What happens when I increase seat count (remaining below maximum) on the promoted offers
during the promotion period? .................................................................................................................. 5

How will the promo effect the billing rates of my existing Audio Conferencing or Business Voice
customers? .................................................................................................................................................. 6

Can I continue to purchase Audio Conferencing or Business Voice if my customer is not eligible
for the promotions? ................................................................................................................................... 6

What are the promotional discounts? ..................................................................................................... 6

What is the SKU information? ................................................................................................................... 6

How many licenses can be acquired through the promo? ................................................................... 7

What happens at the end of the promotional period, will the price of the promotional offer
change automatically? ............................................................................................................................... 7

Does this promo apply to monthly and annual billing frequency? ..................................................... 7
 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

Is there a different purchase path for the promotional offers? ............................................................ 7

What happens if a customer wants to cancel or can no longer pay prior to completion the 12
month promotion? ..................................................................................................................................... 8

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 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

Using this guide

This document provides updated Microsoft Partner guidance for the CSP partner-initiated
promotions for Microsoft 365 Audio Conferencing and Microsoft 365 Business Voice.

Overview
Microsoft has launched two new CSP promos in FY’21 to enable partners to drive adoption of Teams
as a meeting and calling solution. Both promos reduce friction associated with adding Audio
Conferencing and Business Voice to Microsoft 365, thereby enabling customers to get the full value
of Microsoft 365 as a Teams Meetings and Calling solution.

From October 1st, 2020 to June 30th, 2021, customers can add Audio Conferencing to a Microsoft 365
subscription for free for up to 12 months.

From November 1st, 2020 to June 30th, 2021, customers can add Business Voice to a Microsoft 365
subscription at a discounted promotional rate. Microsoft 365 Business Voice with Calling Plan will be
subject to a 25% discount for up to 12 months and Microsoft 365 Busines Voice without Calling Plan
will be subject to a 33% discount for up to 12 months.

For partners considering options for customers, consider the following:

Audience Recommended Offer

Net New Customers CSP Microsoft 365 Audio Conferencing Promo (Free)

Existing Microsoft 365 Customers CSP Microsoft 365 Business Voice Promo (Discounted)

Frequently asked questions

How should partners use these promos?
Partners can include these promos in current customer acquisition motions to enable new customers
in need of a meeting solution to sign up with a partner. Throughout the promos, partners have
opportunity to showcase the value of Microsoft 365 and Teams as a meeting solution to new
customers to drive to a purchase decision. The Audio Conferencing promo presents partners with the
opportunity grow Microsoft 365 sales by enabling the full Teams Meetings capabilities, thereby
increasing the value of the Microsoft 365 for Business suites.

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 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

The Business Voice Promo provides partners with the opportunity to upsell existing Microsoft 365
customers to Business Voice, enabling customers on both Teams Meetings and Calling scenarios
through the addition of Phone System and Audio Conferencing (included in Business Voice.)

When will these promos be available?

The Audio Conferencing promo will run from October 1st, 2020 to June 30th, 2021. The Business Voice
promo will run from November 1st, 2020 to June 30th, 2021. Review promotion details in Partner
Center to confirm availability.

How long is the duration of the promotions?

Discounted pricing on Audio Conferencing and Business Voice promos are provided for up to 12
months or up to the renewal date for the base license. For example, if a customer purchases base
licenses for Microsoft 365 Business Standard and the Business Voice with Calling Plan promo on
1/8/2021, the discount on the Business Voice with Calling Plan will continue to 1/7/2022. However, if
a Business Voice with Calling Plan promo offer is added on 1/8/2021 to an existing Microsoft 365
Business Standard license with a renewal date of 6/10/2021, the promotional price will also end on
6/10/2021.

What customers are eligible for the promotions?

The Audio Conferencing and Business Voice promos will only be available to the following types of
customers:

- A net new Microsoft 365 tenant

- An existing Microsoft 365 tenant without Audio Conferencing or Business Voice subscriptions
- An existing Microsoft 365 tenant with Audio Conferencing or Business Voice subscriptions
that wants to buy more seats during promotional period

However, the promos are not available to customers if they are a:

- Syndication Partner customer
- GCC High or DoD customer

Are the promotions new offers or do they apply to the existing

offers?
Both the Audio Conferencing and Business Voice promotions have new promotional offers. They will
coexist with the existing full price offers. During the promotional periods, partners can transact the
promotional offers or the standard full price offers. At the end of the promotional period the
promotional offer will not be available to sell, and only the standard full price offer will remain.

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 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

Can partners still sell the regularly priced offers without the
promotion to qualifying customers?
Partners who do not wish to offer promotional pricing to otherwise qualifying customers can choose
to sell the regularly priced offers.

Can an existing Audio Conferencing or Business Voice customer

take advantage of the promo?
New seats of Audio Conferencing and Business Voice are eligible for the promotion. Existing users on
Audio Conferencing and Business Voice should continue paying their current rate for their
subscriptions. If an existing customer’s annual renewal occurs within the promotional period, they
can switch from the full price offer to the promotional offer.

What happens when I increase seat count (remaining below

maximum) on the promoted offers during the promotion period?
For subscriptions purchased with promotional pricing, new seats added to this subscription during
the promotion period will receive the same promotion price for the same discount period. New seats
added outside of the promotion period will receive the regular price.

For example, the Business Voice promotion is available between 11/1/2020 to 4/30/2021 for a 12-
month discount period starting from the purchase date. You purchase 100 seats of Business Voice
for a qualifying customer on 11/10/2020 and add additional seats over the future months.

Purchase date Operation Quantity Promotion price Discount period

11/10/2020 New order 100 Yes Through 11/09/2020

12/10/2020 Increase seat 100 Yes Through 11/09/2021

5/2/2022 Increase seat 100 No n/a

If an existing Business Voice customer purchases new seats during the promotional period, those
new seats can get the promo price by using the promotional offer. The customer will then have two
different Business Voice offers in the tenant, the standard full price offer and the promo offer.

Purchase date Operation Quantity Promotion price Discount period

9/5/2020 New order 100 No n/a

11/5/2020 Increase seat 100 Yes Through 11/04/2021

5/2/2022 Increase seat 100 No n/a

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 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

How will the promo effect the billing rates of my existing Audio
Conferencing or Business Voice customers?
If your customer is renewing their Audio Conferencing or Business Voice license during the duration
of the promo, they should renew their subscription with the standard full price offer. This is not
technically enforced.

Can I continue to purchase Audio Conferencing or Business Voice

if my customer is not eligible for the promotions?
Yes, the existing Audio Conferencing and Business Voice standard full price offers will continue to
exist.

What are the promotional discounts?

Audio Conferencing will be free for the first 12 months everywhere it is available.

Business Voice offers will be discounted at 25% for Business Voice with calling plan and 33% for
Business Voice without Calling Plan for 12 months. Pricing details as follows for each geography:

US:
- Business Voice with Calling Plan: 25% discount/$5 off ERP for Business Voice with Calling
Plan (Net: $12 / ERP: $15)
- Business Voice without Calling Plan: 33% discount/$4 off ERP for Business Voice w/o Calling
Plan (Net: $6.40 / ERP: $8)
UK:
-Business Voice with Calling Plan: 25% discount/£3 GBP off ERP for Business Voice with Calling
Plan (Net: £7.2 GBP / ERP: £9 GBP)
- Business Voice without Calling Plan: 33% discount/£2.50 GBP off ERP for Business Voice w/o
Calling Plan (Net: £4 GBP / ERP: £5 GBP)
Canada:
- Business Voice with Calling Plan: 32.5% discount/$8.12 CAD off ERP for Business Voice with
Calling Plan (Net: $13.50 CAD / ERP: $16.88 CAD)
- Business Voice without Calling Plan: 33% discount/$5 CAD off ERP for Business Voice w/o
Calling Plan (Net: $8 CAD / ERP: $10 CAD)
RoW:
- Business Voice without Calling Plan: 33% discount/$4 off ERP for Business Voice w/o Calling
Plan (Net: $6.4 / ERP: $8)

What is the SKU information?

Business Voice Offer Names Promo Offer GUID
Microsoft 365 Business Voice ef3ff6bb-a288-4a56-9204-
(Canada) 97b37ff9a0b8
Microsoft 365 Business Voice (UK) e7d1d0fa-b769-45c7-aaea-
c3e6f7402691
Standard Offer GUID
2fc79cbc-5db1-4e1f-ac16-
95e420cb86a0
27162687-feea-4d5a-8888-
36a6c15add34

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 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

Microsoft 365 Business Voice (US) 93a8771f-ddc7-4c68-ac21- 9f9f2c7b-c961-402b-9421-

6bd1b17d1e5b 8e3c9207eeb3
Microsoft 365 Business Voice b71df433-6fd9-4549-886d- dad393d5-5f4c-443c-95ce-
(without Calling Plan) (Canada) 577f7aa06070 240b687bd255
Microsoft 365 Business Voice bbfd896b-e3d4-45ba- 984d3230-b916-4aed-acc1-
(without Calling Plan) (UK) 9319-14104d400069 5522085d24b1

Microsoft 365 Business Voice 9b05d0b7-cfb4-42f1-9cc3- 39d77d0f-eb8f-4ebc-b618-

(without Calling Plan) for US f698dba2838e 692e1cc59c8f
Microsoft 365 Business Voice 4ba4d580-4902-42b0- cc69a07c-8c51-457f-bb2a-
(without Calling Plan) for RoW 8411-a27358dd5405 f21a62d6bede

Audio Conferencing Offer Promo Offer GUID Standard Offer GUID

Names
Promo offer: Microsoft 365 106da677-5af6-492a-ac7f- c94271d8-b431-4a25-a3c5-
Audio Conferencing Adoption 52b3b29a9762 a57737a1c909

How many licenses can be acquired through the promo?

You can provide the Audio Conferencing promotion to all users with a paid Microsoft Teams license
so they can receive audio conferencing capabilities at no cost for one-year. There is no seat cap, just
like the full price offer. But only users with a paid Microsoft Teams license are eligible, just like the
full price offer.

You can provide the Busines Voice promotion to up to 300 users on Microsoft 365. This offer is
applicable to small and medium businesses thus the cap of 300, just like the full-price offer.

What happens at the end of the promotional period, will the price
of the promotional offer change automatically?
The price of the promotional offer will become full price offer at the end of the promotional period.
Customers on the promotional offer will receive the promotional price for up to a 12 month duration.
When these customers renew, they will then pay the standard price.

Does this promo apply to monthly and annual billing frequency?

Yes it applies to both monthly and annual billing frequencies.

Is there a different purchase path for the promotional offers?

No. The promos are transacted the same way as all other standard offers. There are now two
different offers for both Audio Conferencing and Business Voice – a promo offer and a standard
price offer.

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 Microsoft 365 Business Voice & Audio Conferencing
CSP Promo FAQ

What happens if a customer wants to cancel or can no longer pay

prior to completion the 12 month promotion?
If an online service subscription is canceled before its fixed term expires, Microsoft will not invoice
customers/partners for any future scheduled billings for that subscription and pro-rate the charges
for the current month if applicable. At this time, online service subscriptions that are canceled will
not incur an Early Termination Charge. At a future date, however, Early Terminations Charges may be
incurred for new online service subscriptions that are canceled prior to their expiration. Learn more in
the Program Guide for Microsoft Cloud Solution Providers.