Professional Documents
Culture Documents
PROGRAM OVERVIEW ........................................................................................................................................... 2 PROGRAM REQUIREMENTS ................................................................................................................................... 3 ENROLLMENT REQUIREMENTS ..........................................................................................................................................3 PROGRAM BENEFITS .............................................................................................................................................. 8 PROGRAM BENEFITS LIST .................................................................................................................................................8 CLOUD ESSENTIALS PACK BENEFITS....................................................................................................................................9 CLOUD ACCELERATE PROGRAM BENEFITS ...........................................................................................................................9 MICROSOFT ONLINE SERVICES INTERNAL USE RIGHTS ......................................................................................... 11 ALL INTERNAL USE RIGHTS .............................................................................................................................................11 BUSINESS PRODUCTIVITY ONLINE SUITE (BPOS) TO MICROSOFT OFFICE 365 TRANSITION ........................................................13 MICROSOFT OFFICE 365 ...............................................................................................................................................13 WINDOWS AZURE PLATFORM.........................................................................................................................................14 WINDOWS INTUNE .......................................................................................................................................................14 MICROSOFT DYNAMICS CRM ONLINE..............................................................................................................................16 PARTNER OF RECORD .......................................................................................................................................... 17 PROGRAM SUPPORT ............................................................................................................................................ 19
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Can I belong to both the Cloud Essentials Pack and the Cloud Accelerate Program?
Yes, you are able to join Cloud Essentials Pack and Cloud Accelerate Program at the same time. You will need to join the Cloud Essentials Pack first before you can graduate to the Cloud Accelerate Program where you will have access to all of the Cloud Essentials Pack benefits, and the additional Cloud Accelerate Program benefits. The Internal Use Rights benefits for the Microsoft Online Services are NOT additive and are capped at the Cloud Accelerate level.
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If my organization has qualified for the Cloud Essentials Pack or Cloud Accelerate Program, can the program benefits be shared across locations?
Yes, the benefits are earned at the parent organization level. All locations associated with your Partner organization in the Partner Membership Center (PMC) are eligible to access and share these benefits. Similarly, only users associated with your organization and its locations in PMC can access the benefits via the Microsoft Cloud Partner Portal.
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If my MOSPA has expired, can I still join the Microsoft Cloud Partner Program?
To qualify for the Cloud Partner Program, you must re-sign MOSPA and take the required assessment. If you have satisfied all program requirements, you will qualify for all of the available program benefits, without restriction.
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Program Requirements
A partner must have a signed Microsoft Online Services Partner Agreement (MOSPA) Partner must take any required assessments to attain MOSPA. Partner must be enrolled in a Silver Competency OR have an active Microsoft Action Pack subscription: If not, partner must satisfy requirements to enroll as Competency or Action Pack Subscription partner and pay the local fee.
Cloud Essentials
Cloud Accelerate
Details
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Sales Completed Cloud Essentials: Partner must have sold at least 25 seats to maintain IUR (any Online Services product offered in the program) Sales Completed Cloud Accelerate: Partner must have sold 3 deals with a combined total of 150 or more seats. Deals must have occurred in
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*Note: the 25 seats sales requirement for Cloud Essentials has been waived from Jun 12, 2012 Jun 30, 2013. To maintain the use of IUR after Jul 1 2013, the partner must sell at least 25 seats in the last 12 months. *Note: Partner must maintain sales of at least 3 deals and 150 seats in order to maintain membership in the in the second and any subsequent years.
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Note: n/a represents Not Applicable 11) If I am a Reseller and I sell through a Distributor, how can I associate to them?
If you have not yet signed the Microsoft Online Services Partner Agreement (MOSPA), you can go to www.microsoftcloudpartner.com and sign the agreement through a distributor in your country and then return to www.microsoftcloudpartner.com to enroll in the Cloud Essentials Pack. If you are an existing Cloud Essentials partner, you can contact the Regional Service Center to associate to a Distributor.
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How is Microsoft going to track the 3 deals and 150 seats requirement to enroll in the Cloud Accelerate Program?
We will validate the sales shown on the Online Services Transaction Summary in your Partner Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to satisfy this requirement.
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I have just renewed as a MPN network member, do I need to re-enroll in the Cloud Essentials Pack and the Cloud Accelerate Program?
Yes, you will need to re-sign the Microsoft Online Service Partner Agreement (MOSPA) from the Partner Membership Center and re-visit www.microsoftcloudpartner.com to ensure your enrollment status is active
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What are the requirements to re-enroll in the Cloud Essentials Pack and the Cloud Accelerate Program?
There are different requirements for renewing your membership in the Cloud Partner Program versus renewing your cloud services Internal Use Rights (IUR) benefits. These are described separately for the Cloud Essential Pack and the Cloud Accelerate Program: Program Renewal Cloud Essentials Pack: Partners must maintain their enrollment requirements to remain in the program. Your organization can continue to access all the benefits of the program, with the exception of IUR, which has additional requirements described below. Cloud Accelerate Program: As a Microsoft Cloud Accelerate partner, your organization must demonstrate a higher level of commitment to renew your membership and continue enjoying the greater level of program benefits, which involves additional requirements to renew. To reenroll in the program, partners must maintain all program requirements in good standing: MPN Membership, MOSPA Membership and meet their program sales goal of 3 deals and a minimum of 150 licenses sold (both requirements are product agnostic) in the 12 months preceding
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Standard rates apply for other Online Services Products, such as O365 and Windows Intune.
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What happens if I dont meet my sales or revenue commitment by the end of year one for the Cloud Accelerate Program? Is there a grace period for me to meet the requirement? What happens if I dont meet the grace period?
There is no grace period and you will no longer be able to receive your cloud software benefits and resources if you do not meet your sales commitment.
17) How is Microsoft going to track the 3 deals and 150 seats requirement to continue in the Cloud Accelerate Program?
We will validate the sales shown on the Online Services Transaction Summary in your Partner Dashboard. You need to have sold 3 quotes that are paid and add up to more than 150 seats to satisfy this requirement.
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When does Microsoft start tracking the 3 deals and 150 seats requirement? Is it based on fiscal year or calendar year?
We track the 3 deals and 150 seats sales committed during your MPN membership period.
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If I have Delegated Administration Privilege (DAP), what kind of transactions can I carry out on behalf of my customer?
You will be able to perform administrative work such as assigning a license to a user, resetting a user password. You will not be able to modify the billing of the Volume License subscription such as adding seats and changing payment instruction.
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If you joined the Cloud Accelerate Program prior to August 1st 2012, are awarded 20 advisory hours until the end of their MPN Renewal period. When you renew your Cloud Accelerate membership, will be awarded 5 advisory hours. If you join the Cloud Accelerate Program after August 1st 2012, you will be awarded 5 advisory hours.
26) As a Cloud Accelerate Program member, how do I access my Advisory Hours?
To find the Technical Advisory Service phone number closest to you click here.
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What are the Online Services Advisor incentives for Cloud Accelerate partners?
Starting on October 10, 2012, Partners enrolled in Cloud Accelerate can earn up to 23% in year 1 through the new Online Services Advisor incentives and accelerators outlined below, which reward partners for driving sales and deployment, and managing relationships with customers using Office 365 and Windows Intune sold through both the Microsoft Online Services Agreements (Web-Direct) and Enterprise Agreements (EA). The incentives will be launched on October 10, 2012. Partners selling CRM Online will earn 30% incentives in year 1 and will not have accelerators in the period of October 2012 June 2013. Please review the FY13 Incentives Guide to learn more.
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Active Cloud Essentials Partners Active Cloud Accelerate Partners (3 customers, 150 seats)
Recurring Management incentives for Enterprise Agreement (EA) deals after 10 October 2012: After October 10, 2012, partners will earn 4% management incentives on new MOSA and EA deals for deployment of seats. Recurring management incentives on Enterprise Agreements are limited to up to a 3-year maximum. The three-year period starts with the date of partner association with the EA. This is exciting news for partners helping EA customers to deploy Office 365, Windows Intune and CRM online. Partners that have sold MOSA deals up to October 9, 2012 continue to receive 6% manage incentives until June 30, 2014.
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Where do I find additional information about the Online Services Advisor incentives for Cloud Accelerate partners?
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Microsoft Cloud Partner Program Frequently Asked Questions Microsoft Online Services Internal Use Rights
All Internal Use Rights
30) Are there any restrictions on the Internal Use Rights (IUR) awarded through the Microsoft Cloud Partner Program?
Internal use services may not be used for direct revenue-generating purposes, commercial purposes, personal purposes, or customer training. The IUR earned by joining the Microsoft Cloud Partner Program is intended to help you explore Microsofts cloud services, and to help you grow your business by building or selling cloud solutions based on these technologies. These IUR benefits are not intended to be used in commercial transactions between a partner and a customer (these principles and guidelines are consistent for software benefits provided through the Microsoft Partner Network Program).
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When will new Online Services be available in the Cloud Partner Program benefits?
The goal of the Microsoft Cloud Partner Program is to provide Microsoft partners with an early opportunity to begin learning about and building businesses in the cloud with Microsoft Online Services. The Microsoft Cloud Partner Program will offer online services products as soon as they are available in market, if not earlier. Once these benefits are made available, we will post an announcement on http://www.microsoftcloudpartner.com.
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Can the Internal Use Rights (IUR) licenses included in the Cloud Essentials Pack and/or the Cloud Accelerate Program be combined with IUR licenses offered to partners through Gold and Silver competencies, or by signing MOSPA?
No, you cannot combine programs or offers to gain additional seats. Benefits will not exceed what is offered by the Cloud Essentials Pack or the Cloud Accelerate Program.
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Standard rates apply for other Online Services Products, such as O365 and Windows Intune.
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Why is the price for some online products higher in my country compared to other country?
Microsofts pricing policy is to provide consistent and predictable local pricing while maintaining reasonable alignment to the US Dollar. Local pricing for Microsoft products and services may take into account local market dynamics resulting in regional variations to published prices. Note that for indirect sales via partners, prices are charged by Microsoft to its partners and partners will continue to determine the final price and currency of sale to their customers.
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What happens if my one year BPOS IUR benefit expires before it is migrated by Microsoft to Microsoft Office 365 IUR?
To ensure that you are able to maintain service and data continuity, Microsoft extended the end date of all BPOS one year Internal Use Rights (IUR) benefits offered through the Cloud Essentials Pack until September 30, 2012, by which point these trial accounts will have been transitioned by Microsoft to Office 365 IUR trial account.
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How do I get access to Delegated Administration for Microsoft Office 365? To gain access to the Microsoft Office 365 Delegated Administration partner feature you will need to be enrolled in the Cloud Essentials Pack or Cloud Accelerate Program, have signed the Microsoft Online Services Partner Agreement (MOSPA) and passed the corresponding MOSPA Assessment, and have requested the Microsoft Office 365 IUR benefit on www.microsoftcloudpartner.com. If you requested the Office 365 IUR benefit when you were in the Cloud Essentials Pack, prior to enrolling in the Cloud Accelerate Program, you will need to go through a secondary onboarding process on www.microsoftcloudpartner.com designed for organizations that already have the benefit, but that would like to add partner features. Detailed information about how to access and use the Delegated Administration partner feature for Microsoft Office 365 can be found here.
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Windows Intune
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Is it necessary to upgrade to Windows 7 Enterprise to use Windows Intune? No, you have the choice to upgrade to Windows 7 Enterprise when you are ready, or you can use a previous version. Windows 7 Enterprise offers your customers the best user experience today with an improved and intuitive interface and advanced search capabilities, plus BitLocker drive encryption to better protect confidential data. The Windows Intune Client software is supported on both 32 bit and 64 bit versions of: o Windows 7 Enterprise, Ultimate and Professional o Windows Vista Enterprise, Ultimate and Business o Windows XP Professional with Service Pack (SP) 2 or later (SP3 recommended) Additional Windows Intune operating system requirements can be found in the Windows Intune FAQ.
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I have earned a Silver CRM competency and joined Cloud Accelerate by selling CRM Online. How can I join the CRM Software Advisor Program (CSA) and receive CSA fees? You will need to meet the requirements of the CSA program in order to qualify for CSA Fees. The CRM competency requirements are different from the CSA program. The CSA program governs Partners rights to resell, and provide services around, Microsoft CRM. You can learn more about the CSA program here.
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How do I receive my Partner of Record Fees (POR) for a Microsoft Online Portal (MOP) customer? If you have questions about POR fees, please review the Microsoft Online Services Partner Agreement Guide.
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How can I change the Partner of Record (POR) on behalf of a customer? You cannot request to update a customers POR to your partner organization. Only the customer can change the POR through the Microsoft Online Portal (MOP).
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If I were to merge my organization with another organization, what will happen to my Partner of Record (POR) fees? Once your organization merges under another MPN organization, your organization will lose the POR relationship with your customer. Before you merge with another organization, please work with your customer to have them change the POR on their subscription to the MPN ID of the
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