You are on page 1of 30

Symmetra PX UPS

10-80 kW
400 V

Electrical Installation Manual


Symmetra® PX
10-80 kW, 400V

Installation Manual

Symme
Qui
tra® PX
ck-Start
User
Guide
Contents

IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . 1


SAVE THESE INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
ON, OFF and STAND-BY switch symbols . . . . . . . . . . . . . . . . . . 1
Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Total power OFF procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Electrical Information . . . . . . . . . . . . . . . . . . . . . . . . . . 5


Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Recommended wiring for 30oC temperature environments
(single and dual mains systems) . . . . . . . . . . . . . . . . . . . . . . . . 7
Load loss at nominal mains . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Option: 10-80 kW Battery Enclosure . . . . . . . . . . . . . . . . . . . . . 7

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Wiring through bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Interconnect schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
EPO switch wiring (if required) . . . . . . . . . . . . . . . . . . . . . . . . 10
Input/output wiring - dual mains installation . . . . . . . . . . . . . . 10
Input/output wiring - single mains installation . . . . . . . . . . . . . 12
Communication wiring to optional equipment . . . . . . . . . . . . . 14
Connection of Maintenance Bypass Panel . . . . . . . . . . . . . . . . 15
Wiring verification procedure . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting communication cables . . . . . . . . . . . . . . . . . . . . . 17
Installation site information . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Life support policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B i


Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
LIMITED PRODUCT WARRANTY FOR APC PRODUCTS . . . . . . . . 20
APC product covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Terms of warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Warranty extends to first purchaser for use, non-transferable . 20
Assignment of warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Drawings, descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
EXCLUSIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

ii Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

This guide contains important instructions that should be followed when handling the UPS, Battery
Enclosures, and Batteries.

Symbols used in this guide

WARNING!
Risk of electric shock.

CAUTION!
Read this information.

Indicates important information.

Note

Indicates that more information is available on this subject in a different section of this
manual.

Indicates that more information is available on the same subject in a different manual.
See also

ON, OFF and STAND-BY switch symbols

Indicates that a switch or current protection device is in the ON position.

Indicates that a switch or a breakeris in the OFF position for.

Indicates that a switch is in the STAND-BY position.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 1


IMPORTANT SAFETY INSTRUCTIONS

Operating Conditions

Install the UPS in an Indoor, Controlled Environment

Temperature Range: KeepVentilated Relative Humidity: No Conductive Max. Elevation:


0°- 40°C Front-to-Rear <95% Non-condensing Dust or 3,000 m
Airflow Corrosive Fumes

Installation safety

WARNING!
• After the UPS has been electrically wired, do not start it up. Start-up is
commisioned to APC-authorized personnel only.
• All electrical power and control wiring must be installed by a qualified
electrician and comply with local and national codes.
• When connected, the UPS contains energy from both AC and DC sources.
Hazardous voltage from batteries may be present even when the unit is
disconnected from the power source. Follow Total Power Off Procedure to
completely de-energize the system (see Total Power Off procedure section).
• Remove all conductive jewelry such as chains, watches, and rings before
handling Battery Units and Power Modules.
• Battery Units and Power Modules do not contain serviceable parts. Only APC
authorized personnel may open Battery Units and Power Modules.
• Do not dispose of batteries in a fire, as they may explode. Do not mutilate
batteries, as released electrolyte is harmful to the skin and eyes and may be
toxic.
• For configurations including customer-supplied external batteries, refer to
manufacturer’s battery installation and maintenance instructions.
• When handling batteries, use tools with insulated handles, and wear insulated
gloves and boots. Do not lay tools or metal objects on top of batteries.
• When replacing batteries, replace with the same number and type as installed.

2 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


IMPORTANT SAFETY INSTRUCTIONS

Total power OFF procedure

WARNING!
Before electrical installation begins, verify that the UPS is in the Total Power Off
mode by following this procedure.

UPS
INTELLIG
ENCE
MODULE

INTELLIG
ENCE
MODULE

 ?

SE
YN
SA
TB
EL
ME

XR Communic
ations

ide
er , PX

GuV
DOCUM

on 0
Op kW a®
ati 20
sic - 40 etr
ENT

Ba 10 mm
STO

Sy
RAG
E

 Set the System Enable Switch to the STAND-BY position.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 3


IMPORTANT SAFETY INSTRUCTIONS

Battery Enclosure

BATTERY UNIT

 BATTER
Y UNIT


ON Mains
UPS supply
OFF

 Set the DC Disconnect on all Battery Enclosures in the configuration to the OFF position.

 Disconnect all Battery Units by removing or pulling out to red disconnect line.

 Set the upstream Mains Power to the OFF or LOCKED OUT position. If the UPS has dual
mains supply, set both supplies to the OFF or LOCKED OUT position.

Follow proper local electrical regulations for safety procedures.


Note

CAUTION!
To ensure solid stability, do not pull Battery Units out beyond the red disconnect line
unless completely removing them from the enclosure.

4 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


System Electrical Information
CAUTION!
All electrical power and power control wiring must be installed by a qualified
electrician, and must comply with local and national regulations for maximum power
rating.

All current values are based on 80 kW maximum configuration of the UPS.


Note

Input

Input voltage 380 V


Input current (nominal, per phase) 130 A
Input voltage 400 V
Input current (nominal, per phase) 123 A
Input voltage 415 V
Input current (nominal, per phase) 119 A
Maximum input current (continuous, at minimum mains voltage) 174 A
Maximum bypass current (continuous, at nominal load) 122 A
Input current protection for mains source or single mains supply 200 A *note 4
(external to UPS, not supplied)
Input current protection for bypass source in dual mains configuration 125 A *note 5
(external to UPS, not supplied)
Input frequency 50/60 Hz

Output

Output voltage (on line) 380 V


Neutral output current (with 100% switch mode load) 211 A *note 8
Output voltage (on line) 400 V
Neutral output current (with 100% switch mode load) 200 A *note 8
Output voltage (on line) 415 V
Neutral output current (with 100% switch mode load) 193 A *note 8
Output current (nominal) 122 A
Maximum output current (in bypass at 125% overload) 152 A
Output current protection (external to UPS, not supplied) 125 A *note 7
Output frequency (on line, in bypass) Synchronized to Input
Output frequency (on battery) 50/60 Hz

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 5


System Electrical Information

Overcurrent device and disconnect switch for external safety

DC bus voltage (nominal) 2 x 192 V


DC voltage rating of the battery supply 250 V
Maximum available battery supply fault current 10 KA

Notes
Recommended source connections.
1. Input electricity to be provided from a dedicated, grounded 4-wire star (Wye) power supply
source with a grounded neutral.
2. If a grounded 3- wire power supply source is present, a Delta to star (Wye) isolation transformer
on UPS input is required.
3. Ensure clockwise voltage phase rotation (L1, L2, L3 or RST).
Recommended current protection.
4. Mains input: 200 Amp 3-pole AC circuit breaker or a 200 Amp gL fuse with a withstand short-
circuit current rating of 30 kA.
5. Bypass input: 125 Amp gL fuse.
Recommended current protection (single mains configurations).
6. Mains input: 200 Amp gL fuse.
Recoomended output (single and dual mains).
7. 125 Amp 3-pole AC circuit breaker or a 125 Amp gL fuse with a withstand short-circuit current
of 30 kA.
8. Neutral wires: rate for 173% output phase current if feeding all switch mode power supply loads
without power factor corrections.

6 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


System Electrical Information

Recommended wiring for 30oC temperature environments (single and dual mains
systems)

Dual mains Single mains

Mains input cables: 95 mm2 Mains input cables: 95 mm2

Bypass input cables: 95 mm2

Output cables: 50 mm2 Output cables: 50 mm2

External PE cable: 50 mm2 External PE cable: 50 mm2

All cables must comply with IEC/EN 60364-4-4-41 and local electrical regulations.

Neutral Wires: rate for 173% of output phase current if feeding all switch mode power supply loads without
input power factor corrections.

Load loss at nominal mains

Full load loss at nominal mains: 5,560 Watts (18,992 BTU/hr)

Option: 10-80 kW Battery Enclosure

Symmetra PX Battery Enclosure 10 - 80 kW

Battery Voltage (nominal) +/- 192 V

Battery Current (at full load) 223 A at +/- 192 V

Max. Current (at end of discharge) 266 A at +/- 160 V

WARNING!
This is a Class A UPS product. In a domestic environment, this product may cause
radio interference, in which case, the user may be required to take additional
measures.

WARNING!
The UPS system has no built-in disconnection devices for AC output and DC input.
When installing the UPS system, ensure that disconnection devices are provided as
separate parts.

CAUTION!
For customer-supplied external batteries, overcurrent protection and disconnecting
device for the battery circuits must be provided by the customer.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 7


Installation Procedures

Make sure the UPS is in its location of use before wiring begins.

Note

CAUTION!
Do not move the UPS after the stabilizing feet have been lowered, or equipment
damage may occur.

Wiring through bottom

 Loosen screws to remove plate.

 Punch holes as required and reinstall panel before mounting wiring hardware.

8 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Installation Procedures

Interconnect schematic

EPO Dual Mains Installation


Switch
AC AC Mains AC Bypass
Output Input Input

UPS
L1 L2L3 N DC Input L1 L2 L3 N L1 L2 L3 N

Batt +

Maintenance Bypass
4 3 2 1 8 7 6 5 Batt. –
Interface
EPO / Ancillary
14 13 12 11 10 9 8 7 6 5 4 3 2 1 Batt. CT 1 2 3 4 5 6 7 8 9 10 11 12 13 14
PE PE

Output Mains Input Bypass


Power Power Input
Power

EPO Single Mains Installation


Switch
AC AC Mains AC Bypass
Output Input Input

UPS
L1 L2L3 N L1 L2 L3 N L1 L2 L3 N
DC Input

Batt +

Maintenance Bypass
4 3 2 1 8 7 6 5 Batt. –
Interface
EPO / Ancillary 3 copper
14 13 12 11 10 9 8 7 6 5 4 3 2 1 Batt. CT 1 2 3 4 5 6 7 8 9 10 11 12 13 14
PE PE brackets
between
mains input
and bypass
input
terminals
Output Mains Input
Power Power

EPO Wiring Options

4321 4321 8765 8765


X X X X

1. Dry NO* 2. +24V NO* 3. Dry NC** 4. +24V NC**


Contacts (remove jumper) Contacts (remove jumper)
(remove jumper)

*NO = normally open


**NC = normally closed

As the neutral from AC mains input and AC bypass input is hardwired internally in the
UPS, it is not necessary to install a jumper between the 2 neutral connections in single
mains installations.
Note

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 9


Installation Procedures

EPO switch wiring (if required)

The UPS must be connected to either a dry contact or an external 24 VDC source.

The Emergency Power Off (EPO) circuit is considered a Safety Extra Low Voltage (SELV) circuit. A
SELV circuit is isolated from primary circuits through an isolating transformer and designed so that
under normal conditions, the voltage is limited to 42.4 VAC peak or 60 VDC. SELV circuits must be
isolated from all primary circuits. Do not connect any circuit to the EPO terminal block unless it can
be confirmed that the circuit is a SELV circuit. If an external 24 VDC source is used, this source must
comply with the SELV requirements.

EPO switch wiring must comply with local and national codes.

Note

Input/output wiring - dual mains installation

The UPS is designed for both dual and single mains installations. Follow the instructions below to
install the UPS in a dual mains installation:

CAUTION!
Power terminal lug diameter is 10 mm, torque value: 25 Nm.

CAUTION!
Ensure clockwise phase rotation and neutral location.

 Route all power input wires (Mains and bypass) through the supplied choke and attach choke
with strips.

 Connect power input and output wiring to terminals as shown. Connect either one cable lug on
each busbar or two on each - one from the front and one from the rear of each busbar (see wire

sizes in mm2 below).

 Proceed with ground connections as shown. Feed ground wire through provided ferrite beads.

 Route input and output wires in separate grommets.

 Feed DC cables through the chase nipple in the left side of the UPS and into the Battery
Enclosure.

 Connect the provided EPO cable to the EPO port in the UPS. Feed the cable through the chase
nipple into the Battery Enclosure and attach it to the EPO port as illustrated.

10 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Installation Procedures

Single cable mounting 50 Dual cable mounting max.,


mm2 or 70 mm2 or 95 mm2 2 x 50 mm2

 

N
N
L3
L1
L2 L3
L2 +
L2

L1 
L3
AC Output L1
N CT AC Mains Input
AC Bypass Input
DC
input





  

Battery Enclosure UPS

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 11


Installation Procedures

Input/output wiring - single mains installation

The UPS is designed for both single and dual mains installations. Follow the instructions below for a
single mains installation:

CAUTION!
Power terminal lug diameter is 10 mm; torque value: 25 Nm.

CAUTION!
Ensure clockwise phase rotation and neutral location.

 Remove brackets on the L1, L2, L3 Mains Input and on L1, L2, L3 Bypass Input. Save brackets
for later conversion to dual mains if applicable.

 Route input wires through the supplied choke and secure the choke with the 4 strips (one in each
corner).

 Attach the 3 copper brackets L1, L2. and L3 (shipped in plastic bag in the cable-land area of the
UPS), using the provided bolts and nuts as illustrated.

 Connect cables to the AC mains input busbars, using the provided bolts and nuts.

 Proceed with ground connections as shown. Feed ground wire through provided ferrite beads.

 Route input and output wires in separate grommets.

 Feed DC cables through the chase nipple in the left side of the UPS and into the Battery
Enclosure.

 Connect provided EPO cable to the EPO port in the UPS. Feed the cable through the chase
nipple into the Battery Enclosure and attach it to the EPO port as illustrated.

12 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Installation Procedures

L3 N

L2

L1 L3
 

L2

L1

 



C

 
Battery Enclosure UPS

As the neutral from AC mains input and AC bypass input is hardwired internally in the
UPS, it is not necessary to install a jumber between the 2 neutral connections in single
Note
mains installations.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 13


Installation Procedures

Communication wiring to optional equipment

CAUTION!
Connect the EPO as shown in the interconnect schematic.

Emergency shut-down with internal supply


N/O EPO Control N/C EPO Control

4 Ground 8 Ground
3/2 Relay Coil 1 7/6 Relay Coil 2
1 Internal Power 5 Internal Power
J6: For use only with ISX
+24V Supply +24V Supply

EPO control for Battery Cabinet


4 4 Return
J6 3
2
1 1 Trip Voltage
J8
J5 J4

J3

Input/Output Wiring of Ancillary Equipment


Brown

AC AC
Blue

Output Input

1/2 Battery Breaker present


3/4 Ext. battery fuse/Battery Breaker 1
(N/O position) UPS
Keep EPO
5/6 Ext. battery fuse/Battery Breaker 2
wire routing
(N/O position)
isolated and
7/8 Temp. sensor, ext. battery use separate
9/10 Temp. sensor, ext. battery present EPO grommets

11/12 Iso. trafo temp. switch (N/C position)


13/14 Iso. trafo temp. switch present

14 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Installation Procedures

Connection of Maintenance Bypass Panel

J1 and J3 For use only with ISX

J3

J1

Input/Output Wiring of Maintenance Bypass Panel


(MBP)
Output Relays:
240V/8A 0.3VA/1.9kW

AC AC
Output Input

Input signals: Contact load: TTL

1/2 Q001 UPS input switch (N/O position)


3/4 Q002 UPS output switch (N/O position)
5/6 Q003 UPS service bypass switch (N/C position)
7/8 OK to operate UPS Output switch Q002
9/10 OK to operate service bypass switch Q003
11/12 Not used
13/14 External Switch Gear present

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 15


Installation Procedures

Wiring verification procedure

CAUTION!
Do not install modules in the UPS.

Use following procedure to verify that the UPS has been wired properly:

5 1. Ensure all power wiring is torqued to 24 to 26 Nm.


5 2. Ensure that both System Enable Switch and DC breaker in the Battery Enclosure
are in the OFF or STAND-BY position.
5 3. Apply upstream utility power to the system input and measure the voltage at the
input terminal block.

Measured voltage must be between 200 and 250. If not, stop! Verify correct wiring
(correct location of N) from the power source to the input wiring connections. Repeat
Note
this step.
Record voltages between:
Mains Input:
L1 and N: _________ L2 and N: ________ L3 and N: _______

Bypass Input (for dual mains installations):


L1 and N: _________ L2 and N: ________ L3 and N: _______

5 4. Verify clockwise phase rotation (L1, L2, L3 or RST) using a phase rotation meter.
5 5. Turn on the System Enable Switch. Wait 1 minute for the system to self test. Ignore
display warning (fault light will be on).
5 6. Test the EPO operation (applicable to installations with EPO switches only). The
System Enable Switch should trip to the Stand-By position, and the system should
shut down completely. If not, check the connections and the EPO switch to ensure
that they are installed and functioning correctly. For installations with Battery
Enclosures, the DC disconnect should trip to the OFF position at the EPO test.
5 7. Successful completion of steps 1 through 6 indicates that the UPS wiring is
correctly installed and functioning correctly. Turn off breakers and switches and
shut down utility power to the system input. See Total Power Off Procedure.

If a problem occurs, note UPS serial# (to the left of the XR Communication Card) and
date purchased before calling Customer Support.
Note

5 8. Reinstall all wiring access panels on the UPS

If your installation includes any optional equipment, refer to applicable guides.


Note

16 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Installation Procedures

Connecting communication cables

WARNING!
Ensure Total Power Off before removing side panel (see Total power OFF
procedure).

Use 5-m standard Cat 5 Data cable (supplied). If cable length is inadequate, a longer
Cat 5 cable, or couplers, can be used (not supplied). Maximum length of standard CAT
5 data cable: 50 m.
Note

INTELL
IGENCE
MODUL
E

INTELL
IGENCE
MODUL
E


?


de
n 0V
ra , 20PX

ui
G
pe ¤
O kWra

tio
ic 40 et
as - m
B 10 m

DOCU
Sy

MENT
STOR
AGE

puter
ote Com ce
Rem ew Interfa 10/100
Bas e-T
r Vi Status
Powe
lay X/TX
Disp Link-R /100
10

ce Reset nt
me
te r Interfa k Ma
nage
mpu twor
17 Ne
lay / Co AP96
Disp 2


Port
1
Port

ations
unic
omm
XR C


Card
itor
r Mon
h Gea
Switc

 Remove right terminator from Port 2. Save for reinstallation in Battery Enclosure. Connect
Battery Communication cable to port 2.

 Connect Network Communication Cable to Network Port as required.

 Unlock right-side panel using key.

 Depress latches.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 17


Installation Procedures

 Pull out panel and lift it off the UPS.

 Route cables through front holes of UPS. Exit UPS from bottom or top as required.

If your UPS has been installed between devices, and side panels are inaccessible,
remove the Bypass Static Switch Module to gain access.
Note

Installation site information

This section should be completed by the electrician after the wiring installation:

Installed at (company):_____________________________________________________

Customer contact name:____________________________________________________

Telephone/country:______________------______________________________________

Input Circuit Breaker size and type:___________________________________________

Input Fuse size and type:____________________________________________________

Output Fuse size and type:__________________________________________________

Location of
protection devices: Room _______________ Breaker ID ______________________

EPO type: ____________________________________________________

Cable size and type:____________________________________________________

Ground connection
method and location:____________________________________________________

Electrical installation completed by:

Name: ______________________________ Date: __________________________

Leave this guide in the Documentation Storage Tray located at the bottom of the UPS.

Note

18 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Life support policy
American Power Conversion Corporation (APC) and its affiliates and subsidiaries worldwide do not
recommend the use of any of their products in life-support applications where failure or malfunction
of the APC product can be reasonably expected to cause failure of the life-support device or to
significantly affect its safety or effectiveness. APC does not permit the use of any of its products in
direct patient care. APC will not knowingly sell its products for use in such applications unless the
life-support system or direct patient care device is part of a whole facility/building into which the
UPS is integrated, and unless APC receives, in writing, assurances satisfactory to APC that:
a. The UPS system will be configured in a manner that will provide N+1 power redundancy to
the critical load,
b. The end-user customer assumes all risks and signs the APC System Configuration and Use
Form, and
c. The customer and operators of the APC UPS system agree to indemnify and hold APC and
its affiliates and subsidiaries harmless for any and all claims arising out of the systems use in
such applications.
The term life-support device includes but is not limited to neonatal oxygen analyzers, nerve
stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices,
blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems,
peritoneal dialysis systems, neonatal ventilator incubators, ventilators (for adults and infants),
anesthesia ventilators, infusion pumps, and any other devices designated as “critical” by the U.S. FDA.

Hospital-grade wiring devices and leakage current protection may be ordered as options on many
APC UPS systems. APC does not claim that units with these modifications are certified or listed as
hospital-grade by APC or any other organization. Therefore these units do not meet the requirements
for use in direct patient care.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 19


Warranty Statement

LIMITED PRODUCT WARRANTY FOR APC PRODUCTS

The limited warranty provided by American Power Conversion Corporation (“APC”) in this
Statement of Limited Factory Warranty applies only to Products you purchase for your commercial or
industrial use in the ordinary course of your business.

APC product covered

Symmetra PX UPS

Terms of warranty

APC warrants that the Product shall be free from defects in materials and workmanship, for a period
of two (2) years from the date of start-up when APC authorized service personnel has performed the
start-up of the Product. In the event that the Product fails to meet the foregoing warranty, APC shall
repair or replace any defective parts. Any parts furnished under this warranty may be new or factory
remanufactured.

Warranty extends to first purchaser for use, non-transferable

This Warranty is extended to the first person, firm, association or corporation for whom the APC
Product specified herein (herein referred to as “You or Your”.) This Warranty is not transferable or
assignable without the prior written permission of APC.

Assignment of warranties

APC will assign to you any warranties which are made by manufacturers and suppliers of
components of the APC Product and which are assignable. Any such warranties are assigned “as is”
and APC makes no representations as to the effectiveness or extent of such warranties, assumes no
responsibility for any matters which may be warranted by such manufacturers or suppliers and
extends no coverage under this Warranty to such components.

Drawings, descriptions

APC warrants for the Warranty Period and on the terms of the Warranty set forth herein that the APC
Product will substantially conform to the descriptions contained in APC's Official Published
Specifications or any the drawings certified and agreed to by an authorized APC representative, if
applicable thereto (“Specifications”). It is understood that the Specifications are not warranties of
performance and not warranties of fitness for a particular purpose.

20 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


Warranty Statement

EXCLUSIONS

APC SHALL NOT BE LIABLE UNDER THE WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSES THAT THE ALLEGED DEFECT IN THE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE,
NEGLIGENCE, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE
OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING OR OTHER HAZARD.

THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW


OR OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE. APC’S EXPRESS WARRANTIES WILL NOT BE ENLARGED,
DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE
OUT OF, APC’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND
REMEDIES. THE WARRANTIES SET FORTH ABOVE, CONSTITUTE APC’S SOLE
LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC’S WARRANTIES RUN ONLY TO YOU AND ARE NOT EXTENDED
TO ANY THIRD PARTIES.

IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR


EMPLOYEES BE LIABLE FOR ANY FORM OR INDIRECT, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE
OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN
CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT
LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE
POSSIBILITY OF SUCH DAMAGE.

SOME COUNTRIES, TERRITORIES, LOCALITIES OR STATES, AS APPLICABLE, DO


NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, IMPLIED
WARRANTIES, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY TO YOU. IT IS APC’S INTENT TO MAKE SUCH LIMITATIONS AND
EXCLUSIONS IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTEND
ALLOWED UNDER ANY APPLCABLE LAW.

Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B 21


Warranty Statement

Parts
• APC warrants the parts of their systems for 2 years. This warranty only covers the cost of the
part and not the labor for installation.
• Calls for warranty parts requests need to have specific unit information (serial number, model
number, job number) to allow proper identification and processing of the warranty part
transaction.
• A purchase order may be required to issue a warranty part(s). An invoice will be sent once the
part(s) are shipped to the field. You have 30 days to return the part back to APC. After 30 days,
the warranty invoice will be outstanding and payment of the invoice will be expected in full.
• Return authorization documentation will be sent with the replacement part. This documentation
must be sent back with the defective part to APC for proper identification of the warranty
return. Mark the warranty return number on the outside of the package.
• After the part has been received at APC, we will determine the status of the credit based on the
findings of the returned part. Parts that are damaged from: lack of maintenance, mis-application,
improper installation, shipping damage, and acts of man/nature will not be covered under the
parts warranty.
• Any warranty parts request received before 1:00 PM EST will be shipped same day standard
ground delivery. Any costs associated with Next Day or Airfreight will be the responsibility of
the party requesting the part.
• Return freight of warranty parts to APC is the responsibility of the party requesting the part.

To request warranty parts, please contact APC Customer Support.

22 Symmetra PX 10-80 kW 400 V, Installation Manual - 990-1460B


APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to find answers to frequently asked questions (FAQs), to access
documents in the APC Knowledge Base, and to submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer
support information.
– www.apc.com/support/
Global support with FAQs, knowledge base, and e-support.
• Contact an APC Customer Support center by telephone or e-mail.
– Regional centers:
Australia 1800 652 725 Malaysia 1800 80 1030
Austria 0800 999670 Netherlands 0800 0232509
Belgium 0800 40677 New Zealand 0800 333373
China +86 800 810 0160 Norway 800 10436
Czech Republic 800 102063 Poland 00800 353 1202
Denmark 80 884953 Portugal 800 853182
Finland 0800 115308 Russia 8800 2002722
France 0805 11 0053 Singapore +65 638 96 823
Germany 0800 1010067 Slovak Republic 0800 172063
Greece 00800 125924 South Africa 0861 272877
Hong Kong +852 2834 5001 Spain 800 099340
Hungary 06800 12221 Sweden 0200 895283
India 080 573 7497 Switzerland 0800 111469
Ireland 1890 272877 Turkey 00800 35390275
Israel 1800 9452206 UK 0800 2799254
Italy 800 905821 USA (toll free) (1)(800) 800 4272
Latin America (USA) (1)(401) 789 5735 Ukraine 8800 5027220
Luxemburg 800 22091 Fax (Ireland) +353 91 755275

– Local, country-specific centers: go to www.apc.com/support/contact for contact information.


Contact the APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.

Entire contents copyright © 2003 American Power Conversion. All rights reserved.
Reproduction in whole or in part without permission is prohibited. APC, the APC logo,
Symmetra and InfraStruXure are trademarks of American Power Conversion Corporation
and may be registered in some jurisdictions. All other trademarks, product names, and
corporate names are the property of their respective owners and are used for informational
purposes only.

990-1460B
*990-1460B* 11/2003

You might also like