1. Why customer service is so important?

It´s so important because we need to make a great first impression, so the customer can feel
satisfied with our work in the best way possible so they can have the best experience with our
service and they can realize that we meet all their needs

2. What are the keys to delivering good customer service in the logistics industry?

One of most important keys is to take responsability, the customer feels safer if we show
responsability to them and a lot ff empathy.

Another one is having a postive attitude, it helps us focus on helping the customer in a faster
way.

Another importante key is efficiency that helps us to do things in the best possible time and

carry out our work with the best energy.

3. Why keeping email etiquette in our communication is important?

We have to be professional and emails are one of the ways in which we carry out our work
and that is a reflection of us so we need to be very professional with the structure of emails,
also, you can see our dedication and you can see the type of attention we give to customers
and to every detail.

4. What do you need to consider when drafting a business email?

We need to be sure about what we are writing, that´s why it´s really important that we can

draft our emails so we can correct them and edit them and it helps us to pre-conceptualize the

emails before we write them completely.

 5. Describe in detail the email format and its parameters.

Subject, greeting, body, closing and finally the signature.

Subject: A subject line gets the reader´s attention so they can know what is the email about
and if it is important or not.

Greeting: It is important that we address them and place the greeting so that they see that the

email is specifically for them, If we have a contact person, we can address the email to Dear

Mr./Ms. LastName.

Body: This is the content of the email, it´s all the information that we want to let the reader
know.

Closing: We can use regards, it's a bit cliché, but it works in professional emails precisely
because there's nothing unexpected or remarkable about it, also, adding a closing like
“Regards” or “Sincerely” before your name is a polite way to end a message.

Signature: It is important not only to have all the parts to an email closing but also to format
them correctly. First, we need to make sure we include a comma after our closing remark.
After this, add a space.

After the space,we include our typed (full) name. Beneath this, add our title, company, and
any contact information we wish to provide.