Gianmarco Guerrero

Education
• South Mecklenburg, Charlotte, NC High School Diploma | June 2014
• CPCC, Charlotte, NC MY T-SQL certificate | July 2015
• Comptia Security + | February 2021
• Comptia Network + | Currently studying

Skills
• Creating VM hypersivor and VM's (server manager and user account)
• Active Directory: add, delete, modify unlock accounts; share drive access/ map drives.
• Accesing and modifying group policy on windows server 2016
• Windows 10 minor troubleshooting, Printers, hardware
• Basic familiarity with DUO, remote desktop
• Ticketing service Freshservice
• Software deployment/Installations
• Mailbox 365 (create, modify, delete, troubleshoot accounts and creating groups)
• Spanish as first language
• Customer service

Experience
Sales Advisor May 2019 – December 2020
Maaco Bodyshop
• Maintained current knowledge of applicable sales and product changes to provide best possible service for all
costumer needs
• Listened to customer details and offered matching solutions to meet wide range of requirements by in person or
phone
• Scheduled appointments and managed master calendar. Called and followed up no shows
• Created organization systems for inventory control (cars in and out), merchandising, financial reports

Master Sales Agent Lvl 3 February 2017 – January 2019

Red Espanol Dep.| Red Ventures
• Received inbound sales calls in Spanish and worked with costumers through the sales process
• Took phone calls and helped the costumer choose the right service based on their wants and needs with a high
conversion of at least 30 percent
• Accumulated different Awards based on my performance: Most sales in 5 different months going from most tv
sales, int sales, and most sales in all services. Agent #1 for 3 different months. 3rd Person being inside the 10
percent during six months since the department was created. Master sales agent position level 3 of 5.

Dock Worker October 2015 – January 2017

Dillard's| Carolina Place Mall
• Managed general maintenance to the whole building
• Helped co-workers and manager with different tasks
• Loaded and unloaded trucks of merchandise
• Fixed different parts of the store including plumbing, carpentry, installing fixtures , and even housekeeping if
necessary

Sandwich Artist April 2013 – September 2013

Subway | McMullen Creek Market
• Prepared food and sandwiches
• Cleaned shop