_ 4 Greatideas J @ You work for a targe insurance company which always has large quantities of confidential documents to destroy. At the Exhibition of Inventions, you saw a new type of shredder, Write an e-mail (75-85 words) to your Head of Department, including: ‘+ some details about the machine, e.g., shreds paper and cardboard / fully automatic / fitted with energy-saving device / very quiet, etc. ‘+ why you think it would be a good idea to buy this machine ‘+ where your Head of Department might get further information. = ee _}Date:( “7 May Te: [(@ Montse Balaguer suet: Confidential shredder Editing @ Read the text about Jeff Bezos, the founder of Amazon, '* In seven of the lines 1-10 there is one extra word wt Three lines, however, are correct. * Ifa line is correct, puta tick (¥) in the space provided, * If there is an extra word in the line, write that word in the space. does not fit. Jeff Bezos was just 31 when he launched Amazon.com in 1995. The road to success was long and hard, but his company later it became the internet's biggest retailer, with the revenues of almost $2bn and a customer base of over 10 million. To his fans, Bezos is a visionary, a retail revolutionary in the tradition of Richard Sears, whose mail-order business was changed American shopping in the late 19th and early 20th centuries. ‘He saw the future in a concrete way before they anyone else did,’ says Brad Silverberg, co-founder of a Seattle-based and venture capital firm. ‘He has done more than anyone else never in the world to change everyone's buying habits. People go to the web and buy stuff because of Jeff Bezos. He created a household word ~ that’s for an amazing accomplishment.’ To ‘many, Bezos will always remain the man who taught the world to shop online. Bearausuwn SOMES SCL a]Language work Stress DUTELTIE Ts © complete the text with the best words. _20J The dictionary defines stress as ‘a continuous feeling of worry that brevents you from relaxin’. At work, there are alot of potentially stressful situations. For example, having to... é...*a formal meeting or to a presentation to senior executives can cause stress, especially the first time. in fact, all kinds of situations are more stressful when you have never found yourselfin them before. However, experience does not always solve the problem. Indeed, many people say that they always feel under stress when ....,.. 2a valuable contract or meeting important visitors from abroad, or even Just when working to ........ # deadlines. Other situations that employees generally find dificult to cope with include dealing with a customer who has a . 5, or asking the boss for a pay . Allthe situations mentioned above are Sapa of short-term stress. Experts agree that this kind of stress is less damaging to health than long- term stress, which happens when employees constantly work 7 pressure or have to cope with an ever-increasing 8 In such cases, a complete change of...,.... 9 can of course be a solution, but companies should try to reduce stress levels before their employees are severely . ©. Otherwise, absenteeism may increase, and some staff may even decide to........%. 4 a)direct b) go lead 2 a) make ) speak show 3 a) dealing b) negotiating O transferring 4 2) sharp b) tight narrow 5) complaint b) complaining complain 6 a) rising ) bargain rise 7 aon dyin under 8 a) workload b) workforce workaholic 9 a)life cycle b) lifetime O lifestyle 10 a) worked out b) overworked worked over a4 a) recruit b) resign © participate Complete the sentences with the correct prepositions from the box. in of to 4 Being stuck ..i0.... a trafficjam on your way work can be quite stressful, especially if you have an important appointment. 2. Dat@readyis part......,, a multinational company based ........ Rotterdam. 3 Asaresult......... the merger, the management cut the workforce by 10%. . her report, the consultant notes that there has been a significant crease ..,,.... stresslevels........ alldepartments......., our company the last eight months.2 ues y Our staff need a manager they can talk controls them. He says going ,....,.. a stress counsellor is ou! wish I could relax a bit more instead having to work... deadlines all the time. Not just someone who . the question, . strict EITC ©) Four business people were asked about stressful experiences. Look at the The present table; then answer the questions, as in the examples. perfect tense Fy i] Have youever asked | Have youever made | Have you evernegotiated| JE your boss for a pay rise? | a formal presentation? | an important contract? cy Sergio x v x A Marie v x v cd Lucy v x x 1 Has Sergio ever made a formal presentation? Yes,.he. has, 2 Has Sergio ever asked his boss for a pay rise? hase’. 3 Has Marie ever negotiated an important contract? 4, Has Marie ever made a formal presentation? §5 Have Lucy and Sergio ever negotiated an important contract”. 6 Have Lucy and Marie ever asked their boss for a pay rise? on 7, Has anybody ever made a formal presentation? . © Now read about other people's stressful experiences, and make questions for the answers. Been late for an Dealt with an ‘Suffered from jet-lag important meeting aggressive customer Tim v x x Paola x v x Mark v v x a a) No, she hasn't. 2-_Hare. Tim and Mark. ever brea Jat ‘fo. Ao. important. meeting? b) Yes, they have. a 9) Yes, she has. 4. 4) No, he hasn't. 5 @) No, they haven't. 6. f) No, she hasn't. @ complete the text with the correct form (past simple or present perfect) of the verbs in brackets. $6) ‘ve worked... + (work) for Dat@ready meet some tight deadlines, which since last summer. So farit 3(be) (be) quite stressful. One of my colleagues enjoyable and |. . 3 (not /have) _ 9 (offer) to collect all the data any difficulties. At the beginning as » (need) for the quarterly Lvssseessesssessee (expect) to have alotof report. This... (Gave) me at problems, though. I seve (think) | least half a day's work. | 2 might not get on with my colleagues, butall of (work) in four different countries over the last them. © (be) friendly and ten years, but |...... - 2 (never/ supportive since the very first day. Last week, feel) so welcome as at Dat@ready, | must for example, | . ..7 (have to) say.?? a5 Stress © Rewrite the paragraph, using punctuation and capital letters where Punctuation necessary. according to a recent survey over 14% of all employed people in the eu suffer from stress two of the main reasons are overwork and fear of redundancies in addition a large number of employees are suffering from headaches backache and chest pains because of overcrowded offices poor ventilation and badly designed furniture and equipment over the last few years this has resulted in increased levels of absenteeism and a gradual decrease in productivity Put the word groups in the correct order to make two sentences, a) and b), in each of the four sections. 4 a)at some point / /in their life. / stress / Everyone experiences byhandle stress / But men and / very differently. / women generally Everyone experiences stress at some point in their life. But men and women generally handle stress very differently. 2. a) from stress-related illnesses. / women suffer / However, more /men than / bas good / coping strategies / as women’s. / Thatis / are not / because their 3. a)come from / from work. / home and / These pressures b)are only / at work. / many men / under pressure / By contrast, | 4 a)are much / than men. / To begin / more flexible / with, women | TeUeeecn a eo b)with the / Also, they / than men. / pressures better / usually cope @ Putthe four sections in exercise B in the best possible order (a-d) to make a i paragraph. | a) ®.... a d)..... Areport @ writea report for the international Health Symposium based on the graph. 4 Complete sentences a) f) with the correct form (present simple, past simple or present perfect) of the verbs in brackets. 2 Put the sentences in the right order. Percent stress-related illness, ——— back trouble 1989 1999 Wow a) The graph .. sf0NS.. (show) the changes in the percentage of the workforce staying off work because of back trouble and a stress-related illness. b) Secondly, absences caused by stress-related illness (show) a similar trend in the period 1989-1999. They oO 3 (increase) by 3%, to reach 17% in 1999, ©) Inconclusion, back troubles stil a problem today, but we ....4 (make) excellent progress in bringing down the oO percentage of the workforce absent from work because of stress. 4) To begin with, we can see that absences caused by back trouble sesssetetsssssans® (ise) gradually since 1989. _29)_5 Stress | €) Since 1999, however, they .. ..° (fall) dramatically and now. 1? (stand) at 7%. Oo f) Their percentage .......c.eesno® (GO Up) from 6% in 1989 to 11% ten years later, and it now ., "2 (stand) at about 13%. Useful language The graph / table / slide shows .. ‘As you can see on this graph / table / slide... Firstly, To begin with, .. Secondly, .. Next, . Finally, . Toconclude, .. In conclusion, .. @ Your boss, Daniel Duval, wanted you to take part in an important seminar tomorrow morning. You cannot go because you have a terrible headache. In fact, you have not slept very well for a week. Write a message (60-80 words) to your boss. * Apologise and say why you cannot attend, © Tell him what you plan to do about your health. MESSAGE To: Daniel Duval From: eee Editing @ Read the text about stress at work. © In each line 4 ~6 there is one wrong word. * Foreach line, underline the wrong word in the text and write the correct ‘word in the space provided. Reducing stress is in the interest of both employers and employees. First of all, less stress mean more productivity because, as everybody knows, the results of stress are often illness and absent from work. Every year, millions. of days of work is lost because of stress and stress-related illness. As regards employees, on the other hand, a lower level of stress leading not only to increased job satisfaction, but also to best relationships at work and at home. Of course, it also contributes a great deal to a generally feeling of happiness. aueuwn ba SOMES og