Travel, Case study: Work, rest and play, page 20

Stage 1: Manager, ICON Travel Service

The Account Manager for Corporate Travel will ask you some questions about the seminar and its
participants. Use this information to answer his/her questions.
No of 20 (Male 12 / Female 8)
participants Single rooms for all participants, conference room and 3 smaller seminar
Requirements
rooms
Arrival Most will arrive on Friday afternoon, a few will come later
Departure Type After 5 p.m. on Sunday evening A comfortable stylish hotel in an
of hotel interesting area 3- or 4-star hotel, if possible
Equipment Overhead projector, flip chart, PowerPoint, VCR Friday evening: dinner-,
required Meals Saturday and Sunday: breakfast, lunch, dinner
required
Special Two participants are vegetarian. Four do not drink alcohol.
requirements One participant uses a wheelchair. Six are smokers.
Meeting Suggest a meeting next Wednesday

Stage 1: Account Manager, Universal Airlines

When the manager of ICON’S travel service calls you, find out the following information.
• Participants: how many male? female?
• Arrival and departure times
• What kind of hotel do they want?
• Any special equipment for the seminar?
• Meals: When? How many?
• Any special requirements? For example, do any participants smoke?
• Anything else?
Meeting Agree to meet
 Travel, Case study: Work, rest and play, page 20

Stage 2: Manager, ICON Travel Service

You must rearrange your meeting with the Universal Airlines Account Manager. Here is your
diary for the week.
Morning Afternoon
Monday All-day meeting to discuss the department’s budget
Tuesday Meeting & dental appointment
WednesdayAll-day training session
Thursday Interviewing candidates until 4 p.m.
Friday Department meeting until 2.30 p.m.

Stage 2: Account Manager, Universal Airlines

You must try to arrange a suitable day and time for your meeting with IDP’s travel service
Manager. Here is your diary for the week.

Morning Afternoon
Monday All-day visit to a conference centre
Tuesday Free Appointment with your son’s headmaster at 3
p.m.
WednesdaFree after 10.30 .a.m Free
Thursday Entertaining foreign visitor all day
(including the evening)
Friday Presentation to Board Free after 3 p.m.