ENGLISH FOR

TOURISM
 Assessment Course info
1. Attendance (10%)
2. Participation (10%) (at least 5 times volunteering)
3. Group presentation (10%)
4. Mid-term test (20%)
5. Final test (50%) Ms. Vương Tuyết Kha
Contact via email: kha.vt@vlu.edu.vn
Content of the course
WEEK CONTENT
1 UNIT 1 : Arrivals

2 E-LEARNING WEEK : UNIT 3 : Tourist information services

3 UNIT 2 : A place to stay + GROUP 1 present

4 UNIT 5 : Eating out + GROUP 2 present

5 UNIT 6 : Rural tourism + GROUP 3 present

6 MID-TERM TEST

7 UNIT 7: Attractions and events + GROUP 4 present

8 UNIT 8: On tour + GROUP 5 present

9 UNIT 9: Hotel entertainment ?+ GROUP 6 present

10 E—LEARNING WEEK: UNIT 12: Checking out

UNIT 2: A PLACE TO STAY
• Secure (a): where somebody/something cannot
be harmed; that cannot be affected or harmed
by something = safe
• Let your hair down (idiom): feeling relaxed, (to)
destress, (to) unwind
• Perception (n): a belief or opinion, often held by
many people and based on how things seem
Group work: Read the options from the survey, discuss and give your
own definition of a place to stay during your travel-from-home time.
Explain why?
 Now let’s practice in pairs!!!

The receptionist: ask some simple

questions about the journey

The guest: get the information you

want
Language spot
Checking Guests In
Welcoming Guests

• Do you have a reservation?

• Hello, welcome to [name of your hotel].
• What name is the reservation under?
• How can I help you today?
• Could I have your ID and credit card, please?
• Your room is on the [number] floor, room
Taking Reservations
number [number].
• Breakfast is served from [time] to [time]
• What’s the date of your arrival?
every morning at/in [location/room].
• When are you planning to check out?
• Is there anything else I can help you with?
• How many people is this reservation for?
• Enjoy your stay.
• What type of room would you prefer?
Guest with a reservation

Work in pairs
The receptionist: Look at the
information on the computer screen.
Check with the guest that all the
details are correct. If they are, issue
the key card and tell the guest which
room and floor they are staying on
The guest: follow along
Giving Information, Offering Assistance and Handling Complaints

We have [scheduled services] that run to/from [location]. You’ll find [information] in/at/by [location].

EX: We have a shuttle bus service that runs to the airport from here. You’ll find the shuttle schedule by the
front door.
We have city tours that run between here, Disneyland and Universal Studios. You’ll find brochures of all our
city tours to the left of this lobby.

To get to [location], just…

For complaints
• I’m sorry about that. Let me see how we can fix that right away.
• If you need anything else, please let us know.

Checking Guests Out

• Could I have your room number and key, please?
• Your total is [amount]. How will you be paying for this, please?
• Thank you and hope to see you again soon.
Read the hotel leaflet and choose True or False
Read the hotel leaflet and choose True or False
Design your own hotel leaflet

Group work: Make a list of all the services a hotel can offer in the
following area
• Eating and drinking
• Recreation and relaxation
• Business services
• Room services and facilities
• Local transport and other services