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  • 20 Frases para Usar Con Turistas en Hoteles

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    Wilchez Cuello
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    This document provides examples of interactions hotel staff may have when welcoming guests, taking reservations, checking guests in, giving information and handling complaints, and checking guests out. It includes asking for arrival and departure dates, room preferences, IDs and payment when checking in, offering assistance with transportation or other services, apologizing and resolving complaints, and requesting room keys and payment when checking out. The overall purpose is to demonstrate proper hospitality and customer service skills in key areas of hotel operations.

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    20 frases para usar con turistas en hoteles

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    This document provides examples of interactions hotel staff may have when welcoming guests, taking reservations, checking guests in, giving information and handling complaints, and checking guests out. It includes asking for arrival and departure dates, room preferences, IDs and payment when checking in, offering assistance with transportation or other services, apologizing and resolving complaints, and requesting room keys and payment when checking out. The overall purpose is to demonstrate proper hospitality and customer service skills in key areas of hotel operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    19 views1 page

    20 Frases para Usar Con Turistas en Hoteles

    Uploaded by

    Wilchez Cuello
    This document provides examples of interactions hotel staff may have when welcoming guests, taking reservations, checking guests in, giving information and handling complaints, and checking guests out. It includes asking for arrival and departure dates, room preferences, IDs and payment when checking in, offering assistance with transportation or other services, apologizing and resolving complaints, and requesting room keys and payment when checking out. The overall purpose is to demonstrate proper hospitality and customer service skills in key areas of hotel operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Welcoming Guests

    Hello, welcome to [name of your hotel].


    How can I help you today?

    Taking Reservations

    What’s the date of your arrival?


    When are you planning to check out?
    How many people is this reservation for?
    What type of room would you prefer?

    Checking Guests In
    Do you have a reservation?
    What name is the reservation under?
    Could I have your ID and credit card, please?

    Your room is on the [number] floor, room number [number].


    Breakfast is served from [time] to [time] every morning at/in [location/room].
    Is there anything else I can help you with?
    Enjoy your stay.

    Giving Information, Offering Assistance and Handling Complaints


    We have [scheduled services] that run to/from [location]. You’ll find [information]
    in/at/by [location].

    To get to [location], just…


    I’m sorry about that. Let me see how we can fix that right away.

    If you need anything else, please let us know.

    Checking Guests Out


    Could I have your room number and key, please?
    Your total is [amount]. How will you be paying for this, please?
    Thank you and hope to see you again soon.

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