QUICK WRITES: Direction: Below is a telephone
conversation between the front desk officer and a client
requesting for hotel reservation. Be able to supply the
necessary questions to be asked by a reservation agent to
the guest.
Agent: Thank you for calling Grand Delights Hotel. This is the
Reservation Section, Jun Vasquez speaking.
Guest: This is Johnny Tamayo of Rosario, Northern Samar. I
am going to Manila and I need a room at your hotel.
Agent: (Asking the total number of guests to be served)
_________________________________________________
Guest: I am alone
Agent: Are you part of business group?
Guest: No. But I have a flyer discount
Agent: (Asking the date of arrival)
_________________________________________________
Guest: On November 6
Agent: (Asking for the number of nights to stay)
_________________________________________________
Guest: 5 nights
(The agent check the control book on computer file, a corner
suite room is available.)
Agent: (Asking if the guest agrees with the available rom
during the requested date)
________________________________________________
Guest: Yes, I think I would like that.
Agent: (Asking for the spelling of the guest’s full name,
phone number and address)
_________________________________________________
Guest: J-O-H-N-N-Y…T-A-M-A-Y-O. My phone number is 046-
66-79, area code 466. Address is Rosario, Northern Samar
Agent: (Asking for the flyer discount certificate number)
_________________________________________________
Guest: That’s B13744
Agent: (Asking for he expected time of arrival on the
requested date)
_________________________________________________
Guest: I expect to be there at 11 pm.
Agent: (Asking the guest to make a guarantee for his
reservation through credit card)
_________________________________________________
This will ensure that your room will be held after our 6 pm
cancellation hour. You may arrive any time that evening and
room will be waiting for you.
Guest: Yes
Agent: (Asking guest for some special request in his
reservation)
_________________________________________________
Guest: I think that will be all.
QUICK WRITES: Direction: Below is a telephone
conversation between the front desk officer and a client
requesting for hotel reservation. Be able to supply the
necessary questions to be asked by a reservation agent to
the guest.
Agent: Thank you for calling Grand Delights Hotel. This is the
Reservation Section, Jun Vasquez speaking.
Guest: This is Johnny Tamayo of Rosario, Northern Samar. I
am going to Manila and I need a room at your hotel.
Agent: (Asking the total number of guests to be served)
_________________________________________________
Guest: I am alone
Agent: Are you part of business group?
Guest: No. But I have a flyer discount
Agent: (Asking the date of arrival)
_________________________________________________
Guest: On November 6
Agent: (Asking for the number of nights to stay)
_________________________________________________
Guest: 5 nights
(The agent check the control book on computer file, a corner
suite room is available.)
Agent: (Asking if the guest agrees with the available rom
during the requested date)
________________________________________________
Guest: Yes, I think I would like that.
Agent: (Asking for the spelling of the guest’s full name,
phone number and address)
_________________________________________________
Guest: J-O-H-N-N-Y…T-A-M-A-Y-O. My phone number is 046-
66-79, area code 466. Address is Rosario, Northern Samar
Agent: (Asking for the flyer discount certificate number)
_________________________________________________
Guest: That’s B13744
Agent: (Asking for he expected time of arrival on the
requested date)
_________________________________________________
Guest: I expect to be there at 11 pm.
Agent: (Asking the guest to make a guarantee for his
reservation through credit card)
_________________________________________________
This will ensure that your room will be held after our 6 pm
cancellation hour. You may arrive any time that evening and
room will be waiting for you.
Guest: Yes
Agent: (Asking guest for some special request in his
reservation)
_________________________________________________
Guest: I think that will be all.