ENGLISH FOR TOUR GUIDE

Modul 1: CITY TOUR

Compiled by: Erwanto & Retno Deniaty Sari

Huma Betang

Susur Sungai

TIWAH

Nyaru Menteng

Sebangau National Park

 FOREWORD

Praise and gratitude we pray to God the Almighty for His blessing and guidance,
so we can compile this module based on some valid sources.
As we know that tour guides are now increasingly needed, because many tourists
spend more time to enjoy their travels more comfortably and safely. Therefore,
this type of work is promising. Instead of getting exciting experiences, there are
also many opportunities that will increase self-confidence. Thus, opening and
building relationships will be easier.
To be a Professional Tour Guide, practice is also given during the course
concerning the stages in picking up guests from the pick-up point, dropping them
off at the hotel, which is called Transfer-In, and performing the stages in the City
Tour, as well as practicing the stages in taking guests to the drop-off point from
the hotel, or called Transfer-Out.
Finally, we take this opportunity to thank all those who have helped in the
preparation of this module.

Palangka Raya, September 2021

Compilers

[Date] 2
PART 1: TOURISM
Brief Material:

To become a professional tour guide, a person must have a

background knowledge that supports his professional skills, such as
mastering a foreign language, in this case the skill of using English.
The service of a tour guide to guests can only start from pick-up
at the airport, or at the Train station, or at the Bus terminal or pick-
up point agreed upon, then transferred to a hotel or other inn.
Service at this airport includes confirming tickets, handling
baggage, and documenting guest immigration.
Meanwhile, while delivering to the hotel, guests are informed of
important things, the itinerary, the places that are being passed
and will be visited and where to stay.
Duties and Responsibilities of Tour Guides:
1. To organize and carry out tourist travel activities for tourists
which he handles based on a predetermined itinerary.
2. To show and to deliver tourists to the desired tourist objects
and attractions.
3. To provide information and explanations about the objects
and tourist attractions visited, historical and cultural
information, and various other information
Terms and conditions should be fulfilled by a tour guide,
namely: formal terms, general conditions and informal terms.

[Date] 3
 Skill and knowledge should be possessed by a tour guide. Firstly,
of course mastering a foreign language (English), Next, a tour guide
should have the ability in Tour Planning which includes making
Itinerary, Distribution of time and Tour Quotation. In addition, you
must have knowledge of Reservations, Psychology and First Aid

Example of Itinerary: https://www.local-

guides.org/indonesia/tanjung-puting/3d2n-orangutan-tour/

[Date] 4
More examples:

[Date] 5
[Date] 6
Itinerary
Tour City
Guide: ………………
City: Palangka Raya
Period: …. September 2021

No Date/Time Location Event Detail

1 12th Sept. 2021 Hotel Breakfast At the hotel
06.00 AM restaurant
2 12th Sept. 2021 Traditional Sight Local
07.30 AM Market seeing vegetables,
fruits and fish
3

10 12th Sept. 2021 Dinner

07.30 PM

[Date] 7
Task 1:
Students present how to become a professional tour guide by
documenting it in the form of a video.
Formative Test
1. Explain duties and responsibilities of a tour guide (to
conduct, to pint out, to inform)
2. Mention the requirements a tour guide should have.
3. What skill and knowledge should be possessed by a tour
guide?
Answers (in Bahasa Indonesia):
1. Tugas dan Tanggung jawab Pramuwisata, sebagai berikut:
a) To conduct/to direct, yaitu mengatur dan melaksanakan
kegiatan perjalanan wisata bagi wisatawan yang ditanganinya
berdasarkan program perjalanan (itinerary) yang telah
ditetapkan.
b) To point out, yaitu menunjukkan dan mengantarkan
wisatawan ke objek-objek dan daya tarik wisata yang
dikehendaki.
c) To inform, yaitu memberikan informasi dan penjelasan
mengenai objek dan daya tarik wisata yang dikunjungi, informasi
sejarah dan budaya, dan berbagai informasi lainnya. Contiki
Holidays Australia Pty.Ltd., menjabarkan tugas pramuwisata
secara garis besar, yaitu mengorganisasikan, memberi informasi
wisata, dan mendukung pelayanan kepada wisatawan/klien

[Date] 8
 perusahaan tempat ia bekerja, dengan cara yang profesional
dan bertanggung jawab.
2. Syarat dan ketentuan, adalah: syarat formal, ketentuan umum
dan syarat informal.
3. Menguasai bahasa asing, dapat membuat Tour Planing yang
meliputi pembuatan Itinerary, distribution of Time dan Tour
Quotation. Selain itu harus punya pengetahuan tentang Reservasi,
Psychology dan First Aid

Evaluation
Cognitive: Students know how to become a professional tour
guide.
Psychomotor: Students are able to present how to become a
professional tour guide.
Attitude: Students are able to present how to be a professional
tour guide with confidence.

[Date] 9
PART 2: TRANSFER-IN
Brief Materials:
Some common greetings or words in English that are commonly
used in tour guides, especially in guiding local tours or only one
tourist area.
Initial Guide (Greetings & Opening)
Greeting and opening, means the opening greeting. In the opening,
a tour guide must greet the tourists he brings, as well as introduce
himself and the travel crew. The words that can be used are:
• Good morning / good afternoon / good evening, Ladies and
Gentlemen
• Welcome to ...
• First of all, let me introduce myself, my name is ..., and you
can call me ... for short, I will be your tour guide today to
accompany you in this trip.
• (on the bus, the tour guide can introduce himself once
again, then introduce the tour crew, for example other tour
guide, bus driver, co-driver) Let me introduce you to the
other tour guide, ..., and our careful and experienced driver,
their name are ... and ...
• Additional greetings, like: I hope you enjoy the visit today,
and so we shall continue our trip, now!

[Date] 10
In the opening greeting, the tour guide can also insert a few
greetings in Indonesian, so that tourists can be introduced to a bit
of Indonesian culture and language, sentences that can be used
for example:
Ladies and Gentlemen, on behalf of ... Tour and Travel, I would like
to say selamat pagi dan selamat datang di ..., which is our common
greetings in Bahasa, which means good morning and welcome to
...

Those are some English sentences or words that can be used in

guiding tourists, especially in guiding foreign tourists.

Task 2
Students practice how to serve Transfer-In from pick-up points to
lodging places by documenting it in the form of video.

Formative Test
Mention and explain the stages in the Transfer-In service process
from the pick-up point to the hotel.
Answer
Service methods and techniques can be presented with the
following presentations:
a) Show Paging Board
b) Make a brief introduction

[Date] 11
c) Counting and recording the amount of luggage
d) Ask the Tour Leader Name List of group participants
e) Bringing the group to the transport vehicle
f) Introducing Assistant Guide and Driver
g) Assisting the Check-In process at the inn and waiting for the
Rooming List
h) Conveying General Information both about the hotel and what is
important to know
i) Submitting the Itinerary
j) Exchanging contact numbers, saying goodbye and reminding to
meet again according to the program.

Evaluation
Cognitive: Students know how to serve Transfer-In from the pick-
up point to the inn.
Psychomotor: Students are able to demonstrate Transfer-In
services from the pick-up point to the inn.
Attitude: Students are able to practice Transfer|-In service from the
pick-up point to the inn with confidence.

[Date] 12
PART 3: CITY TOUR
Brief Materials:
Main guiding information
In the main guide, a tour guide has started to provide information
about an object or tourist attraction being visited. The information
provided by a tour guide in the main guide will certainly vary
depending on the tourist attractions visited, for example, historical,
social, cultural, physical form, and various other things. In general,
we can use the following English sentences to convey information
as a guide;
• Ladies & gentlemen, let me inform you to about the tour
program / the place we're visiting right now (used in the
preamble before conveying the whole information)
• We're now in ... the place is ...
• Ladies & gentlemen, please follow me to the ..., and I will
give you more detailed information about ...
• Let's get back / rewind a bit to the history of ...
• That's the little / short history about ..., we go to ...
• As you can see in here / in ..., it is ... / there're ...
• Furthermore about ... / Talking forward about ...
• Let's continue, ...
• As an additional information / for your information; last but
not least

[Date] 13
 • If you have any question, don't hesitate, you can directly ask
to me about it. (It can be asked in the middle of the trip so
that tour guides and tourists feel more familiar, or at the end
when scouting in one place is almost finished)
• As additional information, the tour guide can ask and tell the
location of the toilet / rest room; the rest room is over there /
is on ..., in case you need it, you can tell me right away

In the main guide as well, there are several pointers that can be
used by tour guides when they want to show an interesting object
or want to be explained in detail, can also be used if they want to
show an interesting object that is passed, or passing sights when
the guide is talking on the way. As everyone is on the bus for
example. Those sentences are;
• In front of you is ...
• On you left / right, you will see ...
• Up ahead, there is/are ...
• As we turn the corner here, you will see ...
• In the distance ...
• If you look up, you will notice ...
• Off the north ...
• Look to the east ...
• To your west ...
• In a few minutes we'll be passing ...

[Date] 14
 • We are now coming up to ...
• As you will see ...
• You may have noticed ...
• Take a good look at ...
• I'd like to point out ...
• Keep your eyes open for...
• As we're approaching / nearing ..., let me inform you ...

Task 3
Students practice how to guide City Tour trips by documenting it in
the form of videos.

Formative Test
Question:
Mention and explain the stages in the process of guiding a City
Tour.
Answer
Service methods and techniques can be presented with the following
presentations:
a) Greetings
b) Introducing
c) Submitting Tour Schedule (Tour Itinerary)
d) Conveying General Information
e) Submitting information on tourist objects that are being/will be
visited
f) Closing the Presentation:
• Thank you for your cooperation
• Sorry if there are mistakes
• Express a wish to see you again
• Say goodbye.

[Date] 15
Evaluation
Cognitive: Students know how to guide City Tour trips
Psychomotor: Students are able to demonstrate how to guide a
City Tour
Attitude: Students are able to practice how to confidently guide City
Tour trips.

More online materials:

City tour:
https://jejakdolan.com/2019/03/20/itinerary-liburan-di-palangka-
raya/
http://travelplusindonesia.blogspot.com/2021/05/city-tour-
palangkaraya-saat-kalteng.html
https://www.ennyratnawati.com/2019/11/itenary-liburan-ke-
palangkaraya-bersama.html

National Park:
http://www.kalimantantours.com/about.html
https://www.local-guides.org/indonesia/tanjung-puting/

[Date] 16
PART 4: TRANSFER-OUT
Brief materials:
Final Guide (Closing)
Closing is usually accompanied by greetings such as thank you
and goodbye, but a tour guide will look flat if a tour guide suddenly
just says thank you and goodbye, right? In addition to these words,
we can recognize various sentences in English which are longer
but easy to pronounce.
• Ladies & gentlemen, that's all my information about ..., and if
you have no further questions, I believe this is the end of our
trip with me in ...
• I really hope you all enjoy ... / enjoy your visit today.
• I would like to say thank you for visiting Indonesia,
especially choosing ..., as one of your places to visit in your
trip today.
• I'm really sorry / I would like to apologize for any mistakes / if
there're words that may heard uncomfortable or wrong.
• Last but not least, please kindly check all of your belongings
so you may not leave anything behind.
• Once again, on behalf of ... Tour and Travel, terima kasih
dan sampai jumpa, thank you and see you again in the next
trip! (insert a few words in Indonesian too, to introduce a
little more Indonesian culture and language to tourists)

[Date] 17
Task 4
Students practice how to serve Transfer-Out from the inn to the
airport by documenting it in the form of a video.

Formative Test
Mention and explain the stages in the Transfer-Out service process
from the inn to the airport.
Answer
Service methods and techniques can be presented with the following
presentations:
a) Arrive on time, because Check-out from the hotel is usually before
12.00 noon. Also to keep from being late to the airport.
b) Checking the condition of the transport vehicle by confirming it to
the driver, this is so that problems do not occur in the middle of the
road so that they are late to the airport.
c) Checking the documents and luggage of the tour participants so
that nothing is left or scattered.
d) Together with the Tour Leader, ask the hotel cashier and check
the business at the hotel, whether all obligations of the tour
participants have been completed.
e) Informing Airport Tax
f) Assist in Check-In at the Airport and take care of the tour
participants' luggage.
g) Saying goodbye and apologies if there is something wrong in the
service while being served.

Evaluation
Cognitive: Students know how to serve Transfer-Out from the inn
to the Airport

Psychomotor: Students are able to demonstrate the Transfer-Out

service from the inn to the airport.

Attitude: Students are able to practice Transfer|-Out service from

lodging with

[Date] 18
self-confident.

DAFTAR PUSTAKA

Artson, Travel City: Persiapan Jelajah & Review 30 Destinasi di

Asia Tenggara, 2012, PT. Gramedia Utama, Jakarta.
Bambang, Udoyono, Sukses Menjadi Pramuwisata Profesional,
2008, Ksaint Blanc, Bekasi.
Labaihang, B.J., Technical Guiding Training: “Hutan Dan
Konservasi”, 2017
Rompis, Jefry, Sekretaris DPD HPI Sulawesi Utara, Materi
Pelatihan Pramuwisata: Etika & SOP Pramuwisata, 2017
Swedo, Suzanne, Adventure Travel Tips: Advice for the Adventure
of a Lifetime, 2001, Falcon Publishing, Connecticut.
Yoeti, Oka A., Tours and Travel Management, Cetakan kelima,
1997, PT. Pradnya Paramitha, Jakarta.
https://dokumen.tips/documents/modul-pemandu-wisatappt.html
https://www.kompasiana.com/gabriellenadya/60c87aaed541df4164
539172/english-common-greetings-used-in-tour-guiding

[Date] 19
 GLOSARIUM

Guide: Pramuwisata
Guide Fee: Gaji Pramuwisata
Payroll Guide: Pramuwisata yang digajih secara tetap
Freelance Guide: Pramuwisata tidak tetap
To conduct/to direct: Tugas pramuwisata yang
mengatur/mengarahkan perjalanan wisata
To point out: Tugas pramuwisata yang menunjukan/mengantarkan
para wisatawan
To inform: Tugas pramuwisata yang menginformasikan program
wisata
Transfer-In: Pelayanan kepada wisatawan oleh seorang
pramuwisata dari titik
penjemputan sampai ke tempat penginapan
Itinerary: Susunan acara perjalanan wisata yang sudah disepakati
Check-In: Mengantar/membantu wisatawan untuk registrasi di
tempat penginapan
Tour Leader: Ketua rombongan para peserta wisata
Paging Board: Papan pengenal suatu Biro perjalanan
Name Tag: Papan Nama pramuwisata
Rooming List: Daftar kamar para wisatawan ditempat penginapan
City Tour: Perjalanan Wisata dalam Kota
Transfer-Out:Pelayanan kepada wisatawan dari tempat
penginapan ke Bandara

[Date] 20
Descriptive text:
Telling Places in General

Palangka Raya is the capital and largest city of the Indonesian

province of Central Kalimantan. The city is situated between the
Kahayan and the Sabangau rivers on the island of Borneo. The city
has a population of 293,500 (as at the 2020 Census). Palangka
Raya is the largest city by land area in Indonesia (approximately
four times the size of Jakarta), although the two more northerly
districts (Bukit Batu and Rakumpit) are rural in nature. Most of the
area is forested (including protected forests, nature conservation
areas, and Tangkiling Forest). It is also the most developed city in
the entire Kalimantan in terms of Human Development Index.

Palangka Raya adalah ibu kota dan kota terbesar di provinsi

Kalimantan Tengah di Indonesia. Kota ini terletak di antara sungai
Kahayan dan Sabangau di pulau Kalimantan. Kota ini memiliki
populasi 293.500 (seperti pada Sensus 2020). Palangka Raya
adalah kota terbesar berdasarkan luas daratan di Indonesia
(kurang lebih empat kali luas Jakarta), meskipun dua kabupaten di
utara (Bukit Batu dan Rakumpit) bersifat pedesaan. Sebagian
besar wilayahnya berhutan (termasuk hutan lindung, kawasan
konservasi alam, dan Hutan Tangkiling). Ini juga merupakan kota
paling maju di seluruh Kalimantan dalam hal Indeks Pembangunan
Manusia.

Source: https://en.wikipedia.org/wiki/Palangka_Raya

The Bukit Tangkiling Nature Park, Central Kalimantan, is located in

Banturung and Tangkiling Villages, Bukit Batu District. It is about ±
34 Km from Palangka Raya City Center, Central Kalimantan. This
location can be reached in approximately 45 minutes by car. To
reach the top of the hill, visitors must pass a path. The feeling of
tiredness when climbing will disappear when you get to the top of
the hill. Visitors will see the beautiful natural scenery around the
hill.

[Date] 21
Taman Wisata Alam Bukit Tangkiling Kalimantan Tengah tepatnya
di Kelurahan Banturung dan Tangkiling Kecamatan Bukit Batu.
Berjarak sekitar ± 34 Km dari Pusat Kota Palangka Raya,
Kalimantan Tengah. Lokasi ini dapat dicapai dengan waktu tempuh
kira- kira 45 menit dengan menggunakan kendaraan. Untuk
mencapai ke puncak bukit, para pengunjung mesti melewati jalan
setapak. Rasa capek saat mendaki akan lenyap ketika sampai ke
puncak bukit. Pengunjung akan melihat pemandangan alam yang
indah disekitar bukit.

Source: https://www.nativeindonesia.com/bukit-tangkiling/
https://borneo24.com/hiburan/wisata-taman-wisata-alam-bukit-
tangkiling

More details:
The total area of this tourist area is 2,594 hectares, with the
following details: Nature Reserve area of 2,061 Ha and Nature
Park area of 533 Ha.Within the two areas there are nine similar
rock hills scattered clustered in a dense area. A total of 5 rock hills
in the Nature Park Area, namely Tangkiling Hill, Batu/Single Hill,
Liau Hill, Buhis Hill and Baranahu Hill, while the other 4 rock hills in
the Nature Reserve Area are Tisin Hill, Tabala Hill, Klawit Hill and
Moon Hill.

Luas keseluruhan kawasan wisata ini adalah 2.594 Hektar, dengan

rincian sebagai berikut: wilayah Cagar Alam seluas 2.061 Ha dan
Taman Wisata Alam seluas 533 Ha. Di dalam kedua kawasan
tersebut terdapat sembilan bukit batu serupa yang tersebar
mengelompok di dalam areal yang padat. Sebanyak 5 bukit batu di
Kawasan Taman Wisata Alam yaitu Bukit Tangkiling, Bukit
Batu/Tunggal, Bukit Liau, Bukit Buhis dan Bukit Baranahu,
sedangkan 4 bukit batu lainnya di Kawasan Cagar Alam yaitu Bukit
Tisin, Bukit Tabala, Bukit Klawit dan Bukit Bulan.

[Date] 22