Chapter 5

Summary, discussion, and recommendations

A study of the establishment of an astronomical tourism

program, a case study of Phu Langka National Park,
Chaiyaphum Province. It is a study of the roles and
responsibilities of tour guides received from actual operations
under the epidemic situation of COVID-19 for students in
tourism industry management. (English language group)
Faculty of Business Administration and Accounting Khon Kaen
University has practiced experience and skills in planning
operations and solving problems that arise before the tour,
during the tour, and after the tour. This will be a skill that can
be used in the future. Therefore, in this study, the results can
be summarized as follows:

5.1 Summary and Discussion of Performance

5.2 Recommendations

5.1 Summary and Discussion of Performance

Guide as a whole means a person who has the duty to

lead a tour. During the tour, they must explain, describe, give
information about places, people that tourists should know,
as well as taking care of various facilities for tourists. To allow
tourists to get comfortable in traveling. The guide is the
person closest to the tourists. It can make or break the image
of a nation. Therefore, the government has issued the
Tourism Business and Guide Act B.E. 1992 as the first edition,
currently cancelled. and issued the latest Tourism Business
and Guide Act B.E. 2551 There are regulations for those who
will engage in the profession of tour guides to follow and
must have a tour guide license and always wear a tour guide
card during working hours. Guides are representatives of
Thailand and are important to the country in many ways.
Guides are therefore persons who are useful in helping to
promote and support the tourism industry to continue to
grow.

Guides are divided into 2 categories: general guides refer

to guides who have extensive knowledge of tourism in all
fields for bringing tourists to places in Thai or foreign
languages. And a specific guide means a bundle of guides
who have knowledge of specific areas of tourism such as
history, ancient and tourism, etc., which is to educate tourists
who are interested in that field as tourists want. The
characteristics of tour guides consist of 4 aspects:

1) knowledge of tour guides

 2) tour guide abilities

3) tour guide qualifications

4) tour guide ethics

For the etiquette and personality of tour guides, tour

guides need to be present, especially in terms of internal and
external personality. That is to say, the external personality
must always be tidy and clean regularly, such as taking care
of the body, dressing, etiquette, speech, etc. As for the
internal personality, it must be practiced on a regular basis,
that is, it must be a person who sees the world. In a positive
way, have a good attitude towards their own profession and
tourists, and must know how to take care of them. As for the
art of speaking, the tour guide must pay a lot of attention,
especially in building human relations, the technique of
speaking, the art of speaking in the tour guide, the technique
of speaking on the car, and the art of making an impression.
in guide work The last thing is about the ethics of the tour
guide. This is important because it means taking pride in the
profession of a guide and it should be borne in mind to avoid
tarnishing and giving tourists the impression that a guide has a
professional code of ethics.
 The important roles of tour guides that tour guides
should perform are:

1) The duty of receiving tourists (Transfer - in) is to pick

up tourists from the entry point of the city or province.

2) The duty of touring (Touring) is taking tourists to travel

to different places.

3) The duty of exporting tourists (Transfer - out) is taking

tourists from their accommodation to the airport, port,
railway station.

Therefore, the tour guide must perform such duties to be

accurate and in accordance with the sequence of steps
performed according to the needs of tourists. For tourists to
be satisfied, impressed, and want to come back again. For the
duties of a tour leader, the tour leader must be
knowledgeable. Possesses the ability to use words, good
personality, high responsibility, sincerity and determination in
work. In addition, the difference between a tour guide and a
tour leader is that the tour guide is the one who lectures,
educates and answers questions to the tourists, while the
tour leader is responsible for planning, solving problems,
coordinating and conducting the trip. It was smooth on
schedule from the first step of the tour until the completion
of the trip in the most efficient and successful way possible.

The practice of bringing domestic tourists to travel in the

country (Domestic Tour)

This operation, although not very worried because

traveling in their own country and most of them only
welcome Thai tourists. However, it should be important to
perform duties at all times and do your best whether before
the tour, during the tour, or after the tour. Because that
means creating an impression throughout the tour and when
the tourists are impressed, they will return to use the service
again. If we provide service to tourists willingly, we will
receive praise and build a reputation for ourselves and the
company as well.

The practice of bringing domestic tourists to travel

abroad (Outbound Tour)

The important thing in serving tourists is to do with heart

in service. Because most of them have to welcome foreign
tourists with language and cultural differences. These things
may cause us some concerns for the duties of a guide. But
above all, it is a tourist service because tour guides are like
cultural ambassadors that will create a good image for the
country. Should be careful in service and be prepared before
duty, during duty, and after duty in order to minimize errors.

5.2 Recommendations

5.2.1 The learner should define the scope of the

presentation content not to be too lengthy.

5.2.2 Educators should add more fun and hilarity.

Because there is too much academic content, it may make
tourists bored.