An internship report on liberal tours and travels

Submitted To
Apex College, internship management team
In partial fulfillment of requirement for the degree of
Bachelor of Business Administration

Submitted by:
Sirjana Niroula
Roll No-19
Year-2011
Acknowledgement

In order to experience the real facts of travel and tourism industry, Apex College and its
management had organized a proposal for internship program to BBA-TT students in
various related hospitality services based industry. Regarding these bases, this report is
all about internship experience, which is essential as per my course of study. I got an
opportunity to work in tours and travels organization.
So, I greatly and heart fully thanks all the genuine people who made me gain and well
known about the real fact of tourism industry.
First and foremost I would like to express my warm appreciation to Apex College of
management for providing such kind of opportunity to develop our knowledge and
experience. I am equally thankful to apex internship management team especially my
BBA-TT coordinator mr.subham poudel .
I would like to express my deepest thanks to liberal tours and travels, its director
mr.surendra k. pokheral along with its staffs especially mr.devendra Nepal for giving the
opportunity to work and making familiar with the working environment of organization.

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Table of Content
Contents Page no.

Chapter…………………………………………………………………….1
1.1 background……………………………………………………….1
1.2 duration of the internship………………………………………....1
1.3 objectives………………………………………………………….1
1.4 placement………………………………………………………….2

Chapter………………………………………………………………………2
2.1 introduction of the agency…………………………………………2
2.2 organizational structure……………………………………………3
Conclusion
Recommendation
References

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Chapter-1

1.1 backgrounds

Travel agencies is a retail business that

sells travel related products and services to customers on behalf of  suppliers such
as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package
holidays that combine several products. In addition to dealing with ordinary tourist most
travel agencies have a separate department devoted to making travel arrangements for
business travelers and some travel agencies specialize in commercial and business travel
only. There are also travel agencies that serve as general sales agents for foreign travel
companies, allowing them to have officers in countries other than where
their headquarters are located. The industries that are involved in producing goods and
services which help tourist are called tourism industry, like other types of industries. This
industry is also expanding rapidly. Nepal is an adventure tourist's heaven for cultural and
environmental enrichment. The development of tourism in this remote mountain country
has not always been a success; however, today it is ingrained into Nepal's culture,
economy and environmental landscape. Nepal is tourist’s heaven for adventures cultures
and environmental enrichment. Variation in natural landscape of Nepal consists of
valleys and plains known as terrain in the south and breathtaking Himalayan peak sin the
north add great flavor for tourist.

1.2 History:

Though exact date and history of tourist in coming to Nepal is still unknown, it can be
assumed that first tourist started coming to Nepal only after first road systems was built
in 1950 that connect some of the Nepal’s cities which Indian borders in the south. Since
then international tourist flows to explore Nepal’s rich cultures, picturesque Himalayan.

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1.3 Types of travel organizations in Nepal
Many of the businesses in tourism are very small. Government figures show that that
tourism industry consists of 127,000 businesses and 80 percent of these have a turnover
of less than £250,000 per year. In spite of this, the industry is dominated by a few large
companies. They have the greatest market shares and the most influence in shaping the
industry.
 Travel agency
 Trekking agency
 Airlines
 Hotels
 Tours and travels
As needed by my academic course I have work in liberal tours and travels. Liberal tours
and travels is a registered company under department of tourism of Nepal, established in
2002.it has 10 years of experience in tourism industry serving tourist in various areas in
the process. Its aim is to provide tourist with the best experience incredible country,
helping them to understand the beauty of nature, our cultures and traditions and our
philosophy with skilled and dedicated staffs.

Undergraduate programs under Pokhara University offer management internship to

students pursuing BBA-TT 4th semester. The bachelor in business administration travel
and tourism course is designed in such a way which provides tourism students an
opportunity to learn travel and tourism related knowledge and skills practically and
theoretically. This is 4 week program designed to provide students an opportunity for
meaningful career-related experience in real organizational settings before they graduate.
Students will practice and expand upon their knowledge and skills learned in the
classroom in a substantive work situation. Internship is great jobs to learn. Students earn

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credit and increased marketability for the permanent job search while learning more
about specific field and applying classroom knowledge in a corporate environment.

1.3 duration of the internship

30th oct, 2011 to 29th dec, 2011

1.4 objectives

 The prime concern of this intern is to build up confidence and to expose ourselves
in the challenging field of travel and tourism organization
 To learn about the daily operation that is conducted in the organization.
 To be familiar with the operation and management systems of the travel and
tourism organizations in real world situation enhancing the competence of the
tourism students.
 To gain knowledge about how to make reservation in hotels, preparation of
itinerary, dealing with customers of service industry.

1.4 placements
I have completed 4 weeks internship at liberal tours and travels as a reservation trainee.
The roles and jobs that I had to fulfill as intern are as follows:-
 Reservation & booking ticket
 Itinerary planning

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2. Brief introduction of the organization

In 2002, liberal tours and travels were formally established under the department of
tourism in Nepal. it is situated in thamel,kathamandu,Nepal. Liberal aim is providing
tourists with best experience in this incredible country, helping them to understand the
beauty of nature, our cultures and traditions and our philosophy.

Nepal is a popular tourist destination throughout the world..Our countryside’s, scenic

beauties, cultures, traditions, art etc attracts more than a million tourists every year. We
boast ancient arts, temples, monuments and various architecture. Other attractions include
national parks, wildlife sanctuaries, mountains, adventure sports etc. liberal invite tourist
to try liberal at least once and find out what the travelers actually missed in their life.
Liberal make your experience a one to remember throughout your life. it provides
affordable and efficient service.

2.1 Recommended package of liberal

Royal trek/days:9/season: oct-Apr

Jomsom trek/days:14/season: oct-may
Annapurna sanctuary/days:16/season: oct-nov-mar-apr
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Rowling Himal/days:20/season-oct-dec
Kala patter Everest/days:22/season-oct-dec
Valley of the gods(Kathmandu valley)
Himalayas from the hills/day:6/season: all months

2.2 Offers by liberal

1. Tours
 Kathmandu valley
 Tibet tour, Bhutan tour, India tour

2. Transport

 International ticketing
 Domestic ticketing
 Cars and coach rental

3. Sight seeing

 Kathmandu
 Chitwan
 Bhaktapur
 lumbini

4. Other features

 Trekking guide
 Wild life safari
 Mountaineering
 Bird watching
 Bungee jumping
 Mountain flight
 Rafting
 General information

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2.3 Internship activities

When I join a travels and tours agency I have to perform many activities. The roles and
Jobs that I had to fulfill as intern are as follows:-
 Learned about public relation, client dealing and visited nearby travels.
 The telephone used to ring every time. So, I used to pick up the calls and pass it to
the respective staff. only when the concerned staffs were busy,
 Learned about computer reservation system (CRS) and got basic knowledge about
CRS on Amadeus.
 Our activities were to provide customers with all detail about reservation and
booking and also reserving the hotels for the customers.
 Preparing itinerary as per the need of customers.

2.4 Internship achievements

it was the extracurricular and outer gaining practical based study. So far I concern
after all my work experience over 4 weeks in this organization I found this
organization has earned good will in the national and international sector for
building of a hospitality service with good relations. This organization seems to
have ability to fulfill determinants of service quality such as reliability,
responsiveness, assurance and tangible aspects.
The industrial practice in an agency has developed my confidence to work in a
travel agency. I am much more aware of the rules and regulations that has to be
followed by liberal tours and travels. This type of organizational practice or
internship required for the tourism students to develop skills knowledge and
experience in travel and tourism industries. It is more fruitful to build confidence

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 and ability which will be very helpful to the students for the further career
development
I have found it very beneficial and interesting to work as an internee in liberal
tours and travels. However there are some constraints that I have realize and
found during my internship. Due to the time constraint I couldn’t gain much
knowledge which I have hope to learn. the number of employee is very less where
they are not properly hired in their work. Also due to the lack of creative and
competent in the organization, it is facing a problem of progress and effective
service to the customers and due to the lack of work specialization in the liberal
tours and travels. it is lacking its perfections in their service.

2.5 discussion and evaluation

The main objectives of this internship project emphasize me to blend the practical world
with the theories I learn. It provides me an opportunity for learning as well as developing
my managerial skills in a practical and real environment. I got a chance to apply my
theoretical concepts and skills in practical workplace. Though the agency was small with
fewer employees I got a chance to learn about the real business world.

I went to internship for meeting my objectives’ came to know that I couldn’t gain all the
knowledge which I was expecting due to the time constraints. As we are the first batch
and the demand of skilled manpower in the tourism secure our career. This kind of
practices helps to built our confidence level and develop network to further career in
particular area. Different tasks and activities are assigned in intern. I have to prepare
some of the itinerary everyday to accomplish such tasks. Hence, it improves our itinerary
preparing ability. It also develops my communication skills. Different types of skills
develop during the internship period like interpersonal skills, leadership skills, effective
group communication, and intellectual ability